CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
10.0
really awful
Crashes / Fires:
5 / 83
Injuries / Deaths:
3 / 0
Average Mileage:
42,513 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 grand Jeep Cherokee. The contact received a recall notification for NHTSA campaign number: 14V391000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The VIN was unknown. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. While driving approximately 30 mph, the contact heard a noise from the engine compartment. The contact had to maneuver the vehicle to the side of the road. The battery warning indicator and entire instrument panel illuminated. The vehicle stalled and would not restart, and was towed to the dealer. The dealer diagnosed that the alternator failed and caused the battery to fail. The manufacturer was notified of the failure. The vehicle was not repaired. The VIN was not available. The approximate failure mileage was 40,000.
The alternator failed when in motion on a city street and left me stranded in my 2012 Jeep Grand Cherokee V6 that has only 50,000 miles on it. There is an alternator recall out for most 2012 V6 Jeep, Chrysler, etc; however, I have been told that the recall does not apply for my vehicle for some reason even though I had the same issue as all the other vehicles that are included in the recall. I am hoping that they do right by their loyal customers and expand the recall to include my vehicle.
Problem stared approximately 2 weeks ago. The rear hatch on the vehicle would not unlock. Once I started the vehicle and drove it would eventually begin working again. Its beginning to happen more frequently and now the passenger and drivers door(s) are affected. I noticed in many Jeep forums that a strong possibility exists that the tipm is bad. I've already had my vehicle in for the tipm recall for the fuel pump. I didn't have any issues before the recall but now I'm noticing more "glitchy" electrical issues starting to pop up.
- Perry, GA, USA
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Jeep Grand Cherokee recall 14V634000. Chrysler sustains that my car doesn't qualify for this recall. While driving the battery light came on. Five minutes late the engine stalled. I tried to jump started but the jumpers got hot in a matter of seconds right after a connected them. After II disconnected the alternator cable the short disappeared and I was able to start the car.
The contact owns a 2012 Jeep Grand Cherokee. While driving 25 mph, the battery light illuminated. The vehicle made a humming noise and the vehicle stalled simultaneously without warning. The contact stated that the battery and the alternator failed. The power windows would not roll down when prompted by the driver. Furthermore, smoke appeared under the hood near the engine. The vehicle was towed to the dealer. The manufacturer was made aware of the issue. The VIN was invalid. The failure mileage was 57,459.
Vehicle stall while running. Without any symptom it just stall, super scare of driving the Jeep. Got the recall for the fuel pump done and the problem still happening, how is possible that this vehicles remains on the streets when there is hundreds of complains about this, what can be worst of losing control of your car while driving at highway speeds. My last Chrysler ever!
The contact owns a 2012 Jeep Grand Cherokee. While driving 45 mph, all the warning lights illuminated on the instrument panel, the windshield wipers malfunctioned, and the windows failed to open and close. After turning off the engine, the vehicle failed to restart. Also, the vehicle was previously repaired under NHTSA campaign number: 15V115000 (electrical system). The vehicle was taken to the dealer. The technician diagnosed that the wireless control module was defective and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was the taken to an independent mechanic who diagnosed that the tipm was defective and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 96,000.
About a month after purchasing my used Jeep, I was coming to a stop on a city street and my Jeep powered off completely. After taking the Jeep in to the dealership they fixed the fuel pump relay, which was recalled, and sent me on my way. Since then my Jeep has powered off 5 times (once while entering the highway, twice while exiting the highway, once while making a U-turn under the highway and once on a city street) each time while braking. I've had no power brakes or steering each time.
Alternator needed replacement was not part of recall on other Grand Cherokee models. Did have warning so car was left in a safe place before it would stall.
I engaged the factory installed remote start in side my garage. Within 3 minutes the engine was on fire. The fire originated just in front of the passenger seat but under the hood. I pressed the start button in order to turn the car off of auxiliary. Flames engulfed the engine and my house.
Was driving with my family, battery light came on and car shut off at the light, car started to make a whistling noise before light came on. Restarted car light was no longer on and noise gone. Drove about 5 miles on the highway and all the dash lights came on. Windshield wipers turned on then lost complete power of car. Unable to steer use emergency lights or brakes, luckily was able to coast to a stop and not get hit. Car towed to our mechanic, mechanic said recall due to defective alternator. Had it towed to local dealership sj denham, Chrysler and dealership tells us there is no recall on our car for alternater. 10-12 days to get alternater. Won't provide rental or loaner. Car sits at dealership waiting for alternater. Chrysler said they would assign a case manager and make it upscale case, that they would call us within 48 hours, 2 days later we have not received a call. Dealer is charging our extended warranty for this service and said we have to pay $100 deductible and $40 for the belt that was damaged. They also wanted $50 if we wanted them to locate the alter er within 3 days. We declined paying $50 stating this should be part of their customer service.
The contact owns a 2012 Jeep Grand Cherokee. While driving at 40 mph, the vehicle stalled without warning. The contact was able to restart the vehicle after several attempts. The vehicle was not diagnosed nor repaired. The contact stated that the failure occurred after the vehicle was serviced under NHTSA campaign number: 15V115000 (electrical system). The manufacturer was not notified of the failure. The failure mileage was 84,670.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while driving at 40 mph, the battery warning light illuminated. The contact mentioned that NHTSA campaign number: 14V634000 (electrical system) was directly related to the failure. However, the vehicle was not included in the recall since it was equipped with an 180 amp instead of an 160 amp alternator. The vehicle was taken to an independent mechanic. The technician diagnosed that the alternator needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 35,000. Updated 05/18/16 updated 05/19/6.
On the first of March, my wife and daughter were about to start their day in the usual way. She opened the garage door and used her key fob to remote start our 2012 Jeep gc limited ( around 42K miles) ( factory installed remote starter) she walked away for less than 4 minutes and returned to see smoke coming from front passenger side of Jeep. She called for me, and pushed the aux button to be sure the vehicle was off. I came running and despite my attempts to open the hood and beat back what quickly escalated into open flames I retreated to ensure my family's safety and to be sure the emergency responders were called. Thankfully I was able to remove some potential fuel for the fire by removing our second car from the garage (also a Chrysler) and securing the door between the house and garage. Luck intervened when the flames destroyed the garage door assembly causing the garage door to fall and help remove some oxygen from the fire. Eventually first responders arrived and were able to knock down the fire with foam. Later the firemen pushed the Jeep into the driveway to ensure it was doused. Though the remote start may not be directly responsible for whatever arc sparked the fire, it's my belief that its use contributed directly to the conditions that conflagrated the situation. If the wiring harness is otherwise suspect I would not be surprised considering recent revelations on related models. The vehicle was just removed from the site today 3/9/2016 to copart facility, by insurance company for further investigation into the source of the fire.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 15V115000 (electrical system) and 15V879000 (electrical system, interior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Some times car will crank, but no start, has happened at least 5 times since I bought the car used 2 months ago, repeated time eventually will start we are worried that car will stall while driving.was in a dealer for this problem once already but they said they couldnt reproduce.I heard other Jeep owners having same problem and its something to do with tipm module extremly expensive repair,
A D V E R T I S E M E N T S
- Las Vegas, NV, USA