CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
10.0
really awful
Crashes / Fires:
5 / 83
Injuries / Deaths:
3 / 0
Average Mileage:
42,513 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting); however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Car lost complete power in parking lot. Alternator failed and shorted and drained the battery. Alternator was still hot after several hours and a burnt odor could be detected. Luckily it did not catch fire as others have when this failure occurred. When the alternator failed it shorted the battery and also the PCM. Jeep has a current recall out on the 160 amp alternator for this exact problem, but since this is the 180 amp they are washing their hands of the situation. PCM's are on a huge back order and took several days and a multiple phone calls to find someone willing to sell me one. After the first round of repairs before the PCM was replaced the car died while being driven by the mechanic. Having a car that could randomly die while being driven needs to be taken more seriously by Jeep/Chrysler.
The alternator suddenly failed on my 2012 Jeep Grand Cherokee overland, just as described in recall notice P60 / NHTSA 14V-634. But fca claims that my VIN is not included under the recall. I had been driving for two hours at speeds of 45-65 mph when the battery icon came on in the dash. The passenger looked up what this meant and it said to stop driving immediately, within a couple of minutes we pulled into a service station and there was already smoke coming out from underneat the hood. Lifted the hood and it was originating from the alternator and it was sparking. Couldn't tell if it was already burning or just smoking. Contacted Jeep and they said to have it towed to the nearest dealer for evaluation. As of today their advice is to save paperwork "in case" the recall is expanded.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting); however, the part for the recall was unavailable. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect. Updated 10/18/16 updated 10/19/16.
- Greeneville, TN, USA
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I was walking out to my car after leaving a store. The car had been parked in the parking lot for no more than 20min. I got to my car and before I started the vehicle I noticed smoke coming from under the hood. I opened the hood and found that there was smoke coming from the alternator as well as the distinct smell associated with an electrical fire. I rushed back into the store asking if they had a hose or a bucket. They had a partially filled water jug that they let me use. I went back out to the car and noticed that the smoke was beginning to intensify. I also noticed that sparks were beginning to fly out of the area. I doused the area in water to quell any fire that may have been present (at this point there were no visible flames but plenty of smoke). I then quickly accessed the battery located in the vehicle under the front passenger seat and, using a multi-tool, was able to disconnect the battery. The smoke had once again intensified and I used the remaining water left in the jug. However, the smoke continued. I quickly went back into the store and filled the water jug with more water (I needed to be quick so I only partially filled the jug, about 1/8 of total capacity). When I got back to my car the smoke was still increasing but at a lesser rate from when the battery was connected. I doused the alternator and area around it with all of the water in the jug. At this point the smoke had stopped but the area was still very hot. I refilled the jug and doused the area again. After the last water jug, the area was warm but you could touch it. At this point I called aaa to send a tow truck. I continued to monitor the vehicle until the tow truck arrived. The smoke was gone and the area had continued to cool. Prior to the fire, there were no warning lights nor any indication whatsoever that there was a problem with the car.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 15V879000 (electrical system, interior lighting) 15V115000 (electrical system). The parts were not available within a reasonable time frame to schedule the recall repair. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. The VIN was not available.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting); however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 15V115000 (electrical system) and 15V879000 (electrical system, interior lighting) however, the parts needed to perform the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
I currently have the 2012 Jeep Grand Cherokee and over the years, my vehicle has had a total of (7) recalls. Recalls: Brakes, electrical, etc. The most recent recall stated that the vehicle could stall with the risk of a crash! upon receiving my notification letter, I made an appointment with the anticipation that the repairs would only take 1 ' 2 business days. Unfortunately, the repair time was approximately 1 week through the weekend. I would like to express my un-satisfaction with the service at the Chrysler group llc (Chrysler) and at this time would like to escalate my concern as a complaint. I would like someone from the corporate office such a manager and/or director to contact me and explain why my issue can't be resolved. I would also like to register my complaint with BBB. I have attempted to contact Chrysler group llc (Chrysler) on many occasions to resolve my issue. I have purchased and leased several vehicles from Chrysler over the years, and now I am very disappointed with the response I received to settle my claim for rental car reimbursement.
My Jeep has been on recall for over 7 months to fix the sun visor electrical problem. I am told they are working on a permanent fix since the other two fixes does not work. This is a huge fire/safety issue and it seems Jeep takes forever to immediately repair any recall item. Here is a cut a paste: NHTSA recall number: Opens new window takes away from VIN lookup section> 15V-879 recall date: February 11, 2016 manufacturer recall number: R71 summary: The sun visors on your vehicle may experience a high resistance short at the sun visor vanity lamp wiring after a service repair to the sun visor, headliner or while gaining access above the headliner. Safety risk: This may result in an inoperative vanity lamp and/or an electrical fire. Remedy: A permanent remedy for this condition is currently under development. Fca is making every effort to finalize a remedy and obtain parts as quickly as possible.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while driving at 40 mph, the battery warning light illuminated and the vehicle stalled. The contact mentioned that all electrical functions failed. In addition, a burning odor was present. The vehicle was not able to restart. The vehicle was towed to a dealer where it was diagnosed that the alternator and battery had failed and the engine control unit was damaged because of the failure. The vehicle was not repaired. The VIN was not included in the NHTSA campaign number: 14V634000( electrical system). The manufacturer was made aware of the failure. The failure mileage was 100,400.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The VIN was invalid. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V634000(electrical system) and 15V115000 (electrical system). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
When slowing down or coming to a stop, the vehicle's engine will turn off and power steering will not work. In order to start the vehicle again, I need to completely stop, put it in park and start the engine. This has happened on the street and freeway. It does not happen constantly. I have had times where it happens 2 days in a row, once a week, and once a month. I have taken the vehicle to a dealer a few times already, but they have not been able figure out what the issue is. After having the vehicle at the dealer for over 1 month, I spoke to a senior technician that works at the dealer and he said it is a known issue. He told me that vehicles with the 5.7L engine and the push to start button have been having this issue and the issue starts around 30,000 to 50,000 miles and they are not sure what is causing the problem or how to fix it.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2012 Jeep Grand Cherokee. While driving 45 mph approaching a stop light, the vehicle stalled and the instrument panel lights illuminated. The gear shifter was placed in neutral and, while charging the vehicle's battery, smoke appeared under the hood on the front passenger side. The vehicle was towed to the contact's residence. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA campaign number: 14V634000 (electrical system). The manufacturer was notified of the failure. The failure mileage was 73,000.
A D V E R T I S E M E N T S
- Waretown, NJ, USA