CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
10.0
really awful
Crashes / Fires:
19 / 2
Injuries / Deaths:
10 / 0
Average Mileage:
25,474 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2012 Jeep Grand Cherokee. Consumer writes in regards to brake booster recall notice. According to the invoice, the brake light was on and the pedal was hard. The dealer found the brake booster would not hold the vacuum. The brake booster was replaced.
The contact owns a 2012 Jeep Grand Cherokee. The contact was concerned for his safety because the parts were still not available in order to have the repairs done for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). The dealer was contacted. The manufacturer was made aware of the problem. The vehicle had not experienced a failure.
Attempted to complete brake booster recall (P14/NHTSA 14V-154) at helfman Dodge/Jeep in houston on 6/30/14. The dealer will not accept appointments for recalls so the work is only performed first come, first served. Helfman is unable to approximate when they will even be able to begin the recall work. According to helfman Dodge, Chrysler has made no accommodations for customers being without a vehicle for an undefined period of time. Helfman advised that I would have to pay for the rental vehicle myself. I do not have any other means of transportation and do not have the ability to take a full day or more off of work to wait to see when the dealer can complete the recall repair. I should not have to pay for my own rental vehicle for a recall repair. Because I cannot make an appointment, and the dealer does not know when they will be able to perform the work and thus must keep the car for an undetermined period of time, I do not have the luxury of taking a day or two off work to sit 11 hours in the waiting room hoping they can get to my car then repeating this the next day if it was not repaired, and because I should not have to pay for the rental vehicle during a recall repair, I am unable to complete this recall repair on my 2012 Jeep. Chrysler is not making any accommodations to customers to make this repair practical for the typical vehicle owner.
The contact owns a 2012 Jeep Grand Cherokee. The contact attempted to have the vehicle repaired according to NHTSA campaign number: 14V154000 (service brakes) however, the parts were unavailable. The vehicle was not repaired. The contact had not experienced a failure.
I received an "important safety recall" notice from Chrysler for my car. It says that the brake booster needs to be inspected and then replaced or a protective brake booster shield needs to be installed. I called chris nickel Jeep Chrysler Dodge to schedule an appointment and they state that they have no parts for this and have no eta on when a fix will be available. The notice also said that if the dealer fails or is unable to remedy this defect within a reasonable time, I was supposed to notify the administrator of NHTSA at this website. That is what this complaint is for.
- Tulsa, OK, USA
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Received brake booster recall notice P14. Called to schedule appointment to have it fixed. Was informed that part may not be available for 16 weeks. Called Chrysler recall assistance center. Was informed that each dealership gets one part per week and I could be put on another dealerships waiting list. I could be driving around with faulty brake parts for an undetermined length of time.
I received a safety recall notice campaign P14 / NHTSA 14V-154 related to a problem with the brake booster. I contacted my dealer to schedule a service appointment and was informed that they do not have the parts needed for this recall. When I asked how I should proceed with getting the recall taken care of they stated I should check back with them in one month to see if they have received any parts. I find this highly unacceptable that Chrysler issues a recall notice without already having supplied dealers with the recall parts. The dealer did even offer to put me on a notification list, simply said I should check back.
The contact owns a 2012 Grand Cherokee. The contact received a recall notification for NHTSA campaign id number: 14V154000 (service brakes, hydraulic), however the part to do the repairs was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received a recall notification of NHTSA campaign id number 14V154000 (service brake, service brakes, hydraulic) and stated that the part needed was unavailable to perform the repair. The dealer was unable to provide an expected date for the part to become available. The manufacturer was notified of the problem. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received a recall notification of NHTSA campaign id number 14V154000 (service brake, service brakes, hydraulic) and stated that the part needed was unavailable to perform the repair. The dealer advised the remedy part would not become available until three weeks. The manufacturer was not notified of the problem. The contact had not experienced a failure.
The contact owns a 2012 Jeep Cherokee. The contact stated that he received recall notification for NHTSA campaign id number 14V154000 (service brakes, service brakes, hydraulic). The contact stated that the part needed was not available. The contact was advised he had to wait approximately a month before the part would be available. The manufacturer was made aware of delay; however, no solution was offered.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that he received NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). The contact stated he attempted to get the vehicle serviced but the parts were unavailable. The vehicle was not repaired. The manufacturer was notified. The contact had not experienced the failure.
The contact owns a 2012 Jeep Cherokee. The contact received NHTSA recall notification campaign number 14V154000 (service brakes, service brakes, hydraulic); however, the part was unavailable. The manufacturer was made aware of the delay. The were no failures at this time.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated NHTSA recall campaign number: 14V154000 (service brakes, service brakes, hydraulic) had surpassed the reasonable amount of time for repair. The dealer stated the part was not available. There were no failures at this time.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated there was a recall associated with NHTSA campaign id number 14V154000 (service brake, service brakes, hydraulic) and the part needed was unavailable to perform the repair. The manufacturer was notified. There were no failures at this time.
The contact owns a 2012 Jeep Grand Cherokee. The contact received a nets recall campaign number (service brake, service brakes, hydraulic) however, the contact was not unable to have the vehicle serviced under the recall because the part was unavailable. The contact was placed on a long waiting list. The manufacturer was notified and they informed the contact that one part was being distributed to the dealer per week. There were no failures.
I responded to a safety recall concerning a brake booster for the above referenced vehicle. The recall notice stated that after an inspection of the issue, if a repair or replacement of parts were needed, the repair would be performed at that time. However, I was informed that they (the dealership) do not have the parts on hand, and that it will take about two months to get those parts in. This is unacceptable. If the manufacturer sends out a safety recall, then they should have already supplied the dealerships with those parts. And at the very least, if it was going to be necessary to order those parts, there is no excuse for it taking close to two months to receive. I also take issue with the statement that "it's ok to drive your car until the parts get here". if it's considered so safe, why the need for a safety recall?
The contact owns a 2012 Jeep Grand Cherokee. The contact received a recall notice for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). The dealer stated that the part for the repair was unavailable and did not know when it would arrive. The manufacturer was notified. The contact had not experienced a failure. Updated 08/18/14 updated 08/20/2014
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id number (service brakes, service brakes, hydraulic) and stated that the part needed was unavailable to perform the repair. The dealer was unable to provide an expected date for the part to become available. The manufacturer was not notified of the problem. The contact had not experienced a failure.
We've had odd pedal firmness issues, then received a Jeep recall, brought it in and they confirmed (after a horrible customer service experience) that our car has the flawed part, and then gave it back and said they can't do the recall now and will let us know? after contacting customer chat and the call center of Jeep na we have discovered there is another recall for the ABS that is likely causing the issue. Our local dealership didn't mention this recall at all and had no problem sending us back on the road with a vehicle with brake defects. I tried addressing it at the local and manufacturer level and they won't even address my safety concerns. They just apologize I am dissatisfied.
A D V E R T I S E M E N T S
- Mokena, IL, USA