CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
10.0
really awful
Crashes / Fires:
19 / 2
Injuries / Deaths:
10 / 0
Average Mileage:
25,474 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that when depressing the brake pedal there would be an abnormal noise, which occurred intermittently. The contact stated that NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) exceeded a reasonable amount of time for the recall repair. The dealer stated that the part was not available for repair. The vehicle was not repaired. The manufacturer was not made aware of the delay. The failure mileage was 30,000.
The contact owns a 2012 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 14V154000 (service brakes, hydraulic); however, the part needed for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 10/23/14 the recall was completed. Updated 10/30/14
The contact owns a 2012 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 14V154000 (service brakes, hydraulic); however, the part needed for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the delay. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic); however, the parts needed for the repair were unavailable. The manufacturer was notified and the vehicle was repaired. The contact had not experienced a failure.
I am filing a complaint against grand junction Chrysler. I received a recall notice in may and it is now August. They claim they have been waiting for the parts. This recall is for brake booster VIN (last 8 characters) CC289170; notification code: P14 P14/NHTSA 14-V154.
- Grand Junction, CO, USA
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The contact owns a 2012 Jeep Grand Cherokee. The contact received a notification for recall NHTSA campaign number 14V154000 (service brakes, hydraulic) however, the part to do the repairs was unavailable. The manufacturer was made aware of the problem. The contact had not experienced a failure.
On three separate occasions over the past two months, I have experienced an unanticipated engine stall when decelerating from highway speed in order to make a turn (both right and left). In each of these instances, as I was in the turn (or immediately before), the engine stalled, leaving me without power-assisted steering or brakes. This makes the vehicle difficult to control, as the amount of physical force needed to complete a turn is very substantial. In each instance, after bringing the vehicle under control, I was able to restart it by placing the shift selector in "neutral, " applying pressure to the brake pedal, and pushing the engine start button. While I have sufficient arm strength to have been able to maintain control in each of these instances, it is, at a minimum, a surprising and unexpected event to have steering and brake assist fail simultaneously. A smaller person could easily lose control of the vehicle under these circumstances. I do not know whether, when this occurs, the airbags are disabled, but that may also be a matter of concern.
The contact owns a 2012 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). The dealer stated that only one part was being made available per week. As a result, the contact had to be placed on a waiting list. The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. The manufacturer was made aware of the delay. The contact had not experienced a failure.
The contact owns a 2012 Jeep Cherokee. The contact received a recall notice for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic); however, the parts needed for the repair were unavailable. The manufacturer was not notified. The contact had not experienced a failure. Updated 10/22/2014 updated 04/2/2015
The contact owns a 2012 Jeep Grand Cherokee. The contact received a recall notice for NHTSA campaign id number 14V154000 (service brakes, service brakes, hydraulic) and stated that the part was unavailable to perform the repair. The manufacturer was not notified of the failure. There were no failures at this time.
Recall notice received P14/NHTSA 14V-154. Called dealership regarding recall. Told the part would be ordered (June 11). Called again August 7. told it would be another two months. Told by dealership that orders were allowed to go thru but that only one part per week shipped. Asked if it could be more than a year. Dealership thought not but admitted it had no way of knowing.
The contact owns a 2012 Jeep Grand Cherokee. The contact received a recall notice for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic); however, the dealer stated that the parts needed for the repair would be unavailable for four months. The manufacturer was notified. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer had not been notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 Jeep Cherokee. The contact received a recall notice for NHTSA campaign number: 14V154000 (service brakes); however, the parts needed for the repair were unavailable. The manufacturer was not notified. The VIN was unavailable. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving approximately 20 mph, the brakes were engaged and the vehicle failed to stop. The contact mentioned that the failure caused a delay in the braking system. The vehicle was taken to the dealer. The technician made the contact aware of recall NHTSA campaign id number: 14V154000 (service brakes, service brakes, hydraulic). However, the vehicle had been repaired under the recall prior to the failure. The contact mentioned that the parts needed were unavailable. The manufacturer was notified of the problem and the approximate failure mileage was 50,000.
The contact owns a 2012 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign id number: 14V154000 (service brakes, service brakes, hydraulic) and stated that the part needed was unavailable to the service the vehicle under the recall. The dealer informed the contact that the part would be available in October of 2015. The manufacturer was not notified of the issue. The contact did not experience a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact was informed that the dealer was receiving one part per week. The contact did not experience a failure. The manufacturer was not made aware of the issue.
The vehicle lost all electrical power, steering and braking while in motion. The vehicle lost all control of steering and breaking when the electrical system shutoff. The electrical issue has happened 3 times within the first 2 year of ownership (~32,000 miles). The following parts have been replaced: Fuel pump relay and overlay harness, wireless ignition node, integrated key fob, tipm kit, 2 key fobs, brake booster. Vehicle almost caused 3 severe accidents while in motion.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while driving at 3 mph, the brakes were depressed and failed to respond. As a result, the contact crashed into the rear of another vehicle. A police report was filed and there were no injuries reported. After the incident the contact mentioned that she received notification of NHTSA campaign id number 14V104000 (service brakes, hydraulic) and NHTSA campaign id number 14V154000 (service brakes, hydraulic). The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 26,000.
My wife has contacted the Jeep dealership in fayetteville ar about her brakes not feeling correct and took the Jeep in to get checked and was told no recall had been issued. Within 2 weeks there was a recall however we have been told after the recall came it would be 5-7 business days for the part to come in. We are over two months later with no resolve and not feeling any better over the issue. Multiple phone calls and me going in person to the dealership we are now told sorry we can not tell you how long the wait will be for our part to come in. If there is such a severe issue that is causing fatalities then why is it when someone reports having had issues with the way the brakes felt once applied why is nothing being done at this point" this is our primary vehicle for our family and the news on the recalls is steady getting worse. We understand thousands of people are affected but how long is the final wait going to be? should I be preparing for getting another vehicle so I don't have a death trap going into the winter" we like the vehicle but at this point the issues needs to be resolved in a more timely manner, as to if it will be fixed before a set date or the complete buy back of the vehicle.
A D V E R T I S E M E N T S
- Corning, NY, USA