CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
10.0
really awful
Crashes / Fires:
19 / 2
Injuries / Deaths:
10 / 0
Average Mileage:
25,474 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) and stated that the part needed was unavailable to perform the repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that it was taking too long for the dealer to repair the vehicle according to NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). The manufacturer was not notified of the delay. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the brake pedal was depressed but the vehicle failed to stop. The vehicle was shifted to park and the emergency brake was activated in order to stop the vehicle. The vehicle was towed to a dealer. The contact received notification of NHTSA campaign id number: 14V154000 (service brakes, service brakes, hydraulic) but the part needed to perform the repair was unavailable. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 51,000.
I've called Dodge nielson in East hanover, NJ 07936 back in June to bring my car in for a part. I received a letter in the mail few weeks prior in regards to a safety recall "brake booster". it is now September and they have told me no parts have been received. Winter is right around the corner and this specific part is quite important in the winter months coming. I am getting worried with timing. Please advise. VIN [xxx] notification code P14 P14/NHTSA 14V-154 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- East Hanover, NJ, USA
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The contact owns a 2012 Jeep Grand Cherokee. The contact received a notification for recall NHTSA campaign number: 14V154000 (service brakes, hydraulic). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received a notification for recall NHTSA recall number 14V154000 (brakes). After contacting the dealer and the manufacturer several times the contact was informed that the parts were not available and could not provide an estimated time. The vehicle had not experience the failure.
Chrysler sent me a recall for P14 and P36 and I made different intents for more that six months to dealers in miami and they do not have the parts. Today 09/03/2014, a call Chrysler and the told me that they are having problems supplying these parts...."?????"
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) however the part was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact did not experience a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V154000 (service brakes, service brakes hydraulic) and stated that the part was not available. The dealer did not give a specific date for when the part would become available. The manufacturer was also contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact did not experience a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic); however, the part needed for the repair was unavailable. The dealer informed the contact that only three parts per week were being made available. The manufacturer was not notified. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic); however, the parts needed for the repair were unavailable. The dealer stated that they only received three parts, but did not specify if the parts were received weekly or monthly. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) exceeded a reasonable amount of time for the recall repair. The dealer stated that the part was unavailable for repair. The manufacturer was made aware of the delay. The vehicle was not repaired. The contact had not experienced the failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received recall NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). The contact stated that the time frame for the recall repair is unreasonable. The manufacturer was made aware of the time frame the contact has waited. The contact has not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received a recall notice for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic); however, the dealer would be unable to repair the vehicle for two months because the parts were not available. The manufacturer was notified. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the vehicle jerked intermittently when the brake pedal was depressed. The contact stated that NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) had exceeded a reasonable amount of time for repair. The dealer stated that the parts were not available. The manufacturer was made aware of the delay. The vehicle was not repaired. The failure mileage was 21,000. Updated 12/01/14 updated 01/27/15
The contact owns a 2012 Jeep Grand Cherokee. The contact received a recall notice for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic); however, the part needed for the repair was unavailable. The manufacturer was notified. The contact had not experienced a failure. Updated 11/20/14 updated 12/02/14
I had brought my Grand Cherokee in for a recall I received. I was told that I needed a booster and shield for my brakes & they would call me when the parts came in but the car was safe to drive. On 8/13 I called to follow up since I hadn't heard anything from the dealer & was told the parts were on back order and they weren't sure when the parts would be in but again told the car was safe to drive. I explained to them I was hearing air when I pressed on the brake they said that was the booster but it was fine. On 8/15 at 6am on my way to work I was doing 75mph with the flow of traffic. The car infront of me slammed on his brakes I did the same, but my car didn't stop. Thankfully it was early enough that I was able to swerve an not crash or die! I then got to work and had my car towed to the closest dealer, I wasn't given the option of a rental car until that evening and with my work hours I was not able to get a rental until Monday. I picked up my car on 8/22 after they were able to track down the booster &shield. On my way home about 20min into the drive my traction light and check engine light came on. I took the car to my local dealer & they told me that when the dealer who fixed the booster and shield didn't do the recall properly & didn't adjust the the brake switch properly. I was driving with my brake lights on & the lights stayed on even when I was outside the car. They told me I was lucky that the car didn't power down on me & shut off. They dealer where I was fixed the brake switch thankfully, but more importantly the booster blew on my car and I almost died!!! I feel someone needs to know about this and hope that putting it on here will make people aware that with this recall the car is not safe to drive. I was lucky, but someone else may not be.
I bought the car brand new from safford Chrysler Jeep Dodge of warrenton, va. The car makes noises because of a defective absorber, which has been clearly determined in a manufacturer tsb. Also the car has a safety recall for brake booster issues. I took the car to the dealership (safford Chrysler Jeep Dodge of warrenton, va) last June 14, 2014 and they have recognized both issues but didn't have the parts needed in stock to do the repairs. After 2 months and several calls we are getting the same excuses and the repairs are still due. I am afraid they dealership is doing everything to avoid the repair and probably down the road say the car is not under warranty anymore. In the meantime we have a car with a recall and tsb issue that is not getting better.
I have been calling my dealership regarding a brake booster recall for 3 months, I have called 6 times and all im told is your on the waiting list. It should be 3 weeks, then I'm told the same thing when I call back in 3 weeks. Called today & got the run around again. Apparently Chrysler isn't to concerned about peoples safety. I also had a 2001 Jeep Grand Cherokee with brake issues, you think they would have corrected the problem. This will be the last Chrysler/Jeep vechicle I will own.
A D V E R T I S E M E N T S
- Kalamazoo, MI, USA