On 1/22/20 I spoke with asma at fca regarding an issue my Jeep Grand Cherokee is having with a fuel relay recall (NHTSA recall number 19V-813). I informed asma that my Jeep has stalled without warning several times while driving- several of the times were while I was driving at high speeds on the highway. I was informed by asma that there is not a permanent fix, however because I was experiencing issues, I could take it to my dealership for a temporary fix. On 1/22/20, I took my Jeep to the dealership to have the temporary fuel relay part placed on my vehicle. While at the dealership I was warned that since the part is only a temporary fix, they could not estimate how long it would be before I experienced issues again. On Saturday, 2/1/20 while making a left turn my Jeep once again stalled without warning while in front of oncoming traffic. Of note, when the engine stalls while driving it also causing the power steering to go out. So during this particular instance on 2/1/20 when the engine stalled without warning while making a left turn, I was forced to drive up over a curb to avoid getting hit due to vehicle deceleration and loss of power steering. All of this has been determined to be a result of the faulty fuel relay recall. I filed another complaint with tasha at fca recall department on 2/3/20. Per tasha, she states that she is going to have a case manager review my case and contact me in 1-3 business days. When I questioned tasha about the saftety of my vehicle, she suggested that I purchase a rental vehicle. When I asked if I would be reimbursed by Jeep and/or fca, she stated that I would have to submit a claim for possible reimbursement. I cannot afford to rent a vehicle until this issue until a permanent fix is determined by fca as it could be months. Stalling while driving is a huge safety risk.

- Grand Rapids, MI, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while pulling out of a garage the vehicle lost motive power. The contact was able to stop and restart the vehicle. The dealer fx caprara Chrysler Dodge Jeep Ram - watertown 18476 us-11, watertown, NY 13601 (315) 788-7400, was contacted by phone and stated that the vehicle was not subjected to a recall. The dealer was made aware of NHTSA campaign number: 19V813000 (electrical system). The dealer in turn stated that parts for the recall repair was not yet available. The manufacturer was contacted and a case was filed. The manufacturer then informed the contact that the dealer would be informed of the process for ordering the part to facilitate the repair. The dealer was then contacted and the contact was informed that there was no such process for ordering recall remedy parts. The contact was able to purchase the part from a third party however, the dealer declined to perform the repair. The vehicle remained at the dealer with the repair still pending. The failure mileage was 145,000.

- Dallas, OR, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system). The contact stated while making a right turn, the vehicle seized. The contact stated the "acc and fcw were off" warning message illuminated. The contact stated she was able to restart the ignition and continued driving. The vehicle was taken a dealer (texan Dodge Chrysler Jeep Ram located at 18555 eastex fwy, humble, tx 77338, (281) 973-3844) where they were made aware of the failure and had exceeded a reasonable amount of time for the recall repair. The vehicle had not been diagnosed or repaired as of yet. The contact stated she had tried to contact the manufacturer but had not been able to speak to a representative. The part was not available for the repair. The failure mileage was 107,000. (recall related incident)

- Houston, TX, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle decelerated and revved without warning. The vehicle was not driven for three months due to the failure which recurred several times. The vehicle was taken to the blevins seaway motors dealer (315-764-0283, located at 98 center St, massena, NY 13662) where the technician diagnosed and replaced the clam shaft sensor but the failure recurred. The vehicle was taken to an independent mechanic who replaced the main fuel pump assembly but the failure recurred. The contact received notification of NHTSA campaign number: 19V813000 (electrical system). The contact called the manufacturer and was told that there was an interim fix. The contact was provided case number: 71702932. The vehicle was taken back to the same dealer who performed the interim fix at the owners' expense and told the contact to send receipts to the manufacturer for reimbursement. The manufacturer was made aware of the failure and provided a case 71664667. The failure mileage was 60,500.

- Massena, NY, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while the key was in the ignition, the vehicle stalled without warning. The contact was able to restart the vehicle with the remote start feature. The original ron carter Chevrolet Buick GMC autoland located at 3205 fm 528 rd, alvin, tx 77511, (281) 402-9761) was contacted by phone. The contact was informed that VIN was not subjected to a recall. The failure recurred intermittently. The contact mentioned NHTSA campaign number: 14V530000 (electrical system) and 19V813000 (electrical system) as possible solutions to the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 92,000. Consumer has stated this has happened on multiple occasions.

- Mandel, TX, USA

The contact owns a 2011 Jeep Grand Cherokee. While driving various speeds, the vehicle stalled. When the vehicle was shifted into neutral and restarted, it resumed normal operation. The failure recurred several times. The vehicle was previously included in an unknown recall regarding the reprogramming of the power train control module. The vehicle was repaired per the manufacturer's recall; however, the failure recurred. Additionally, while driving on several occasions, the service 4 wheel drive and traction control warning indicators illuminated. John sullivan Chrysler Dodge (950 harter pkwy, yuba city, ca 95993, 855-580-5113) was contacted by phone and stated that the parts were not available for NHTSA campaign number: 19V813000 (electrical system). The vehicle was not repaired. The manufacturer was contacted and provided case number: 71748777. The approximate failure mileage was 115,000.

- Sacramento, CA, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system). The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. When the contact attempted to start the vehicle using the start button feature, the vehicle took an extensive amount of time to start. The dealer was not contacted. The manufacturer was made aware of the failure and stated that there were no loaner vehicles. The manufacturer was unable to buy the vehicle back. The manufacturer provided case number: 71742907. The approximate failure mileage was 118,400. VIN tool confirms parts not available.

- Middletown, NJ, USA

I was driving my 2011 Jeep Grand Cherokee down a city street when with out any warning the vehicle completely cut off. I could not control the vehicle at all not even honk the horn to let other driver know something is wrong with my vehicle. When I took it to get fixed the dealership said I need a new totally intergrated power module

- University Park, IL, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received a recall notification in the mail for NHTSA campaign number: 19V813000 (electrical system). The contact had not spoken with a local dealer or the manufacturer regarding the recall. The contact stated that her nephew experienced a slight hesitation with the transmission after placing the vehicle into drive. There were no warning indicators illuminated. The vehicle was not diagnosed or repaired. The failure mileage was 119,000. VIN tool confirms parts not available.

- Rockledge, FL, USA

Vehicle constantly stalls. Recall was performed for the fuel pump relay however this did not completely solve the problem as it still stalls randomly or won't start at all. Huge safety concern have been almost hit on the road from random stalls. Took it to my local mechanics and they say the fuel pump relay is burning out the fuses and I need to constantly check on them to make sure they're not burnt out. Took it to brookdale Chrysler Jeep Dodge after recall was performed to complain about it still stalling years ago. Brookdale Chrysler refused to perform any service as they could not 'duplicate' the issue. Ever since then I've been dealing with this issue and it's horrifying to drive the vehicle sometimes and incredibly disappointed as I'm still paying off this vehicle. Randomly stalls on turns, city roads, highway speeds, or even when in idle.

- New Hope, MN, USA

The contact owns a 2011 Jeep Grand Cherokee. While driving at an unknown speed, the vehicle shut off without warning. The vehicle was pulled over to the side of the road and towed to an independent mechanic. The contact was informed that the alternator and battery failed due to a faulty alternator. The dealer was not called. The manufacturer was made aware of the failures and stated that there was no recall. The vehicle was not repaired. The failure mileage was 84,977.

- Memphis, TN, USA

While I am driving the car with my kids on the highway and suddenly the fuel pump failed due to relay failure and the car immediately stops in the middle of the highway also, sometimes the car no-start. I needed to terned the switch off for a few minutes and then it starts again. I went to the Jeep service center and they recognized and confirmed it as manufacturer recall number: V62 or (NHTSA recall number: 19V-813). They said they don't know how to solve it due to "remedy not yet available" and they actually don't see any open recall on their system by the company Jeep. I show them what safercar.com says on the internet but they said they couldn't help due to lack of information and instructions from the manufacture and Jeep company. I call 1-800-853-1403 but the guy couldn't help me if I am currently out of the us. I also call 1-586-274-8176 of international service but no answer or assistance. I bought the car in the us and it is now with me during my stay in israel - the company service just doesn't have a remedy or solution or Jeep instructions on how to fix it. This is very unsafe to drive the car. (recall related incident)

- Arugot Israel, NY, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. While driving and attempting to turn the vehicle to the left, the steering wheel became difficult to turn. In addition, the contact needed to depress the brake pedal with excessive force. The contact placed the vehicle in park and turned off the ignition. When the vehicle was restarted, it resumed normal operation. The failure occurred a total of five times with one of the failures occurring when making a right turn instead. The contact called orr Chrysler Dodge Jeep (located at 900 truman baker dr, searcy, ar 72143, 501-279-3311) where it was determined that because there was no check engine warning indicator illuminated, they would not be able to diagnose the failure. The manufacturer was made aware of the failure and provide case number: 57815893. The contact was informed to have the dealer diagnose the vehicle. The approximate failure mileage was 100,167.

- Searcy, AR, USA

I have had this Jeep in shop to find out that the tipm is no good the low beam headlights do not work the heater turns on and off whenever it wants and not sure what else is acting up but this is all while driving or sitting still. I have called Chrysler and filed a complaint and tried to get help as this is a 1500 dollar fix and have read that there was a class action law suit for this year against them for this in California and that those involved were given some type of supplemental help toward their repair bill.

- Ottawa, IL, USA

The contact owns a 2011 Jeep Grand Cherokee. While driving 75 mph, the stereo shut off and the battery warning indicator illuminated. The engine shut off soon after and all the warning indicators illuminated on the instrument panel. The vehicle was towed to the contact's home. The contact's husband replaced the alternator, but the failure continued. The dealer and manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 140,000.

- Glorieta, NM, USA

I driving getting ready to turn the corner and my Jeep just dies. The radio and everything stays on but I less power steering and brakes are hard to push and no gas. If I put it in park and try to restart it's does start without a problem.. it has done this a couples times before.. there was a time a couple months ago when I was sitting at a stop light went to go and couldn't.. and then one other time 2 weeks ago also trying to turn a corner (it's all at random when it happens no warning ) there are no warning lights

- Kearney, NE, USA

My 2001 Jeep Grand Cherokee has a defect on cylinder# 2 apparently there was no recall even though it is a defect. My lights would flicker in drive sitting at a red light, still does, and now the engine is starting to run rough, after more and more research come to find out this is an issue with these Jeep never a recall but there was an extended warranty that was put out by Chrysler 10 yrs or 150,000 miles. Just found this out a couple of days ago, I have 152,000, so they would not honor their warranty. I have documentation that cylinder 2 was an issue in 2017 I have documentation where my car was diagnosed when it had 95,000 miles at the time it was wasn't a dealership so they wouldn't accept it. Its going to cost me around $4,000-$6,000 to get it fixed, not sure why it has to be dealership documentation, I feel that Chrysler has been hiding this from consumers to save money and let the consumer take the fall for a defect that they were aware of. Why cant this be recalled" regardless of miles, very disgruntled with Chrysler for putting out products that have issues, I have taken my Jeep to every recall it has had and its been about 5 of them. I love the Jeep but the mechanical and electrical of Jeep has many issues would not recommend to anyone. How many people have to have these issues in order for it to be recalled"

- Ringgold, GA, USA

My battery light came on so I pulled over at an advanced auto and had the battery checked. This was on my way to work. They tested my battery and said the battery that I had just replace 3 months earlier had a bad cell. How is that possible? I had it replaced and then tried to start the vehicle to test the alternator. At that point my alternator started smoking after the vehicle started. They said my alternator wasnt charging enough and it needed replaced. At this point I had to disconnect my battery to stop the alternator from smoking. When I did this, my battery felt unusually hot. Got it tested and it blew my battery. I replaced the battery and the alternator and then the starter was not functioning at all. I replaced the starter and there was no change. The starter was not getting any power. As im reading through the complaints section the only two things it could be it seems is the tipm or the PCM. This seems like it should be a major safety concern and should be looked into before someone gets hurt. Maybe could be a class action lawsuit on Jeep as it should stand behind its product.

- Newport News, VA, USA

I previously reported that this 2011 Jeep Grand Cherokee (3.6 pentastar engine) stalls without warning. The vehicle has stalled at least twice in August, numerous times in September, and already twice this month (October). What is more concerning is there is no check engine light the warns of the pending stall condition. Also, I have had the thermostat, lifters, tappets, rocker arms, cylinder head, spark plugs, and ignition coils replaced and problem seems to be getting worse. The vehicle was taken to the dealer (koons tysons corner). The dealer cannot read any active or stored codes for the stalling issue. Additionally, the shop foreman advised that it appeared to be the fuel pump. I ordered the $540 fuel pump and had replaced on Monday October 7, 2019 for an additional $630. Ironically enough, the vehicle stalled going home and the fuel pump repair did not fix the issue. The mechanic and service advisor now say that I should replace the PCM and then the tipum if all else fails. This is an additional $3,000 in estimated service that they cannot guarantee that will fix the issue. The most concerning thing is that Chrysler will not be held accountable for this. I have also filed a complaint with fca, whom initially just closed the case. I then filed another one today and requested to speak with a case manager, which is pending (no faith at this point). It should also be noted that fca is aware of this issue as addressed in the recall: Chrysler is recalling 188,723 2011 Dodge durango and Jeep Grand Cherokee SUVS in the U.S. because of a defective fuel-pump relay inside the power module that can cause the vehicles to "stall without warning."

- Nanjemoy, MD, USA

Our Jeep Grand Cherokee caught fire while sitting in the carport under our home unattended and unpowered on August 25 2018. The 2011 Jeep Grand Cherokee was serviced by the spitzer Chrysler Jeep dealer in homestead Florida on August 22 2018 for recall R71/NHTSA 15V-879 plus two other items. The vehicle was picked up late on Friday August 24 and driven home where the vehicle remained parked until it caught fire the next morning around 1135. I had just walked past the car at around 1130 and everything was fine. By 1155 we noticed smoke coming from under our home and I rushed down to find a blazing inferno. I called 911 and immediately started fighting the fire to prevent my home from catching fire and burning down. Fire inspections were completed by the state fire marshall, usaa insurance fire inspector, fca Chrysler fire inspector, and zurich insurance fire inspector. The recall and fire was caused by a faulty manufacturing and assembly process. Fca Chrysler choose to deny any responsibility in building a defective vehicle and developing a recall which once applied made our vehicle more likely to catch fire. Our Grand Cherokee is not the only vehicle to catch fire after the recall was applied. A quick search on the internet will find others that have burned post recall. My insurance carrier relayed to me that one agent had advised a friend not the have the recall done as some cars were burning post recall. While fca Chrysler is trying to place blame on the dealer who applied the recall the facts and other inspections do not support that conclusion. Fca Chrysler has denied any responsibility and considers the case closed as they do not want to be faced with another 600,000 to 700,000 vehicle recall Jeep Grand Cherokee or Dodge durango vehicles covered under this recall.

- Key Largo, FL, USA