CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
8 / 44
Injuries / Deaths:
9 / 0
Average Mileage:
51,395 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Mientras la guagua SE encontraba en movimiento comenzo a fallar. Me estacione Y la apague Y despues no prendio. La lleve en grua al mecanico Y me informo que ES el alternador. En menos de doce meses tengo que comprar otro alternador. While the guagua was on the move, it began to fail. I park and turn it off and then I don't turn it on. I'll take her in a crane to the meccanic and I'll know she's the alternator. In less than twelve months I have to buy another alternator.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact called chapman Chrysler Jeep located at 930 auto show dr, henderson, nv 89014, (702) 558-3000, and it was confirmed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2011 Dodge Grand Cherokee. The contact received notification of NHTSA campaign number :19V813000 (electrical system) however, the parts to do the repair were unavailable. Thelen Chrysler Jeep Dodge Ram (4191 N euclid ave, bay city, mi 48706) was contacted and confirmed that the parts were not available for the recall repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced two failures. VIN tool confirms parts not available. Consumer stated on two occasions he had a no start condition, after 4-5 attempts it did start.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. The vehicle was taken to rockie williams premier Dodge Chrysler Jeep (600 pleasant grove rd, mount juliet, tn 37122, (615) 444-9573) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the vehicle failed to start on several occasions. The approximate failure mileage was 100,075. VIN tool confirms parts not available. (recall related incident)
Experiencing stationary intermittent extended engine crank time requiring multiple attempts to start the engine. Sometimes engine starts but quickly dies. Then normally starts after that. Usually happens when engine is cold. Believe related to NHTSA campaign number: 19V813 fuel pump relay, for which the remedy is not yet available. The manufacturer has failed or is unable to remedy this safety recall in a timely manner.
- Ocoee, FL, USA
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The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle was at stand still, when he was unable to start the vehicle. The vehicle was not drivable. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer was not informed of failure. The VIN was included in NHTSA campaign number: 19V813000 (electrical system). The failure mileage was 103,000.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle stalled without warning. On one occasion while driving at 50 mph, the vehicle stalled without warning and damaged his front passenger tire. The contact took the vehicle to an independent mechanic and had the tire replaced. Upon investigation, the contact discovered that the vehicle was included in NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. Mancari's Chrysler Dodge Jeep Ram (4630 95th St, oak lawn, il 60453) was contacted and confirmed that the parts were not available for the recall repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer had been notified of the failure and instructed him to take the vehicle back to the dealer for an inspection. Once the vehicle was taken back to the dealer, the dealer was unable to duplicate the failure. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. A dealer was not contacted. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.
Burning smell and smoke from under hood while driving so I pulled into ntb service center. They immediately checked my vehicle and said that my alternator was burning and that my vehicle was unsafe to drive. Ntb replaced alternator the next day.
I've been having numerous possible safety issues with this vehicle, for example : intermittent starting, lost of power @ highway speed, proximity sensor giving warning while driving with no obstruction in path, air ride system adjust at random even while parked ect.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while performing a VIN search, the contact became aware that the vehicle was subjected to NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Neither the dealer nor the manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle failed to turn on. There was no warning lights illuminated. The contact stated that the vehicle was diagnosed by an independent mechanic. The contact was informed that the battery was drained from a relay that remained on while the vehicle was turned off. A VIN search showed that the vehicle was subjected to NHTSA campaign number: 19V813000 (electrical system). Alberic colon auto sales Inc located at (avenue john F kennedy, carretera ste 2, km 34, san juan, pr 00920), was contacted by phone. The contact was informed that the part to do the recall repair was not yet available. An attempt was made to contact the manufacturer but was unsuccessful. The vehicle was not repaired. The approximate failure mileage was 76,150.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system). The contact stated while driving at an undisclosed speed and making a right turn the vehicle stalled without warning. The contact restarted and drove to the residence. The vehicle was not taken to be diagnosed nor repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was 87,000. VIN tool confirms parts not available.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle failed to start after multiple attempts while pushing the start button. The contact spoke to South Chicago Dodge Chrysler Jeep located at (7340 S western ave, Chicago, il 60636) where the contact was informed that the vehicle was previously repaired under NHTSA campaign number: 19V813000 (electrical system). The VIN tool showed that the vehicle was still subjected to the free repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2011 Jeep Grand Cherokee. The contact was informed that the VIN was included in NHTSA campaign number: 19V813000 (electrical system). The contact stated that the vehicle was at stand still and was unable to start. The contact stated no warning light was illuminated. The contact stated that landmark Dodge Chrysler Jeep Ram (located at 6850 mt zion blvd, morrow, ga 30260) exceeded a reasonable amount of time for the recall repair. The manufacturer had not been made aware of the issue. The part was not available for the repair. Parts distribution disconnect. The failure mileage was 101,000. (recall related incident)
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the parts for the recall repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the check engine warning light was illuminated. Carbone Dodge Chrysler Jeep Ram located at (5017 commercial dr, yorkville, NY 13495, (315)736-3371) was contacted and confirmed the part was not available. The manufacturer was not made aware of the issue. The approximate failure mileage was 118,000. VIN tool confirms parts not available.
The fuel pump recall of the recall is absolutely ridiculous. I have already filed one complaint about this issue and went on deaf ears. I have been complaining about this problem to Jeep and dealer for years and they just tell me that they will not issue recall for a car that is ten years old. The first recall was a joke and the cheapest fix I have ever seen and of course it did not work and here we are again. The real problem with the Jeep is the tipm module and this whole part needs to be recalled. Too many lives are at risk for Jeep to try another patch job this time around. Jeep could re-engineer the tipm and fix all these cars very easily but no one will force them to do it. Please help! I am tired of risking my familys life over not holding Jeep responsible for the safety of their vehicles. I have been sent a recall notice (2nd attempt at recall) but they say they have no fix for the problem yet, or in other words they have not come up with one cheap enough to suit their needs. It is time to make Jeep recall the tipm module and fix this issue once and for all and it would not even put a dent in any Jeep profits but yet we have to risk our lives since the NHTSA will not do anything to Jeep. Starting to become a boeing like problem with car manufactures. I have been on hold with Jeep for 2 hours and they safety recall website does not work half the time which is really concerning. Please help! (recall related incident)
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the parts for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Stateline Chrysler Jeep Dodge Ram Fiat dealer. Located at 800 gold hill rd, fort mill, SC 29708, was contacted by phone and it was confirmed that the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the recall part was unavailable. The contact stated that it took several attempts to start the vehicle without warning and would shut down while driving. The dealer was called. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 113,000. VIN tool confirms parts not available.
TL- the contact owns a 2011 and 2012 Jeep Grand Cherokee. The contact stated that while the vehicle was at a stoplight and when to accelerate the vehicle stalled without warning. The vehicle was restarted and was able to drive normal. The vehicle was not taken to a dealer or an independent mechanic for a diagnostic testing, . the VIN was included in NHTSA recall campaign number: 19V813000 (electrical system). The manufacturer was made aware of the failure and informed the contact that the part was not available for the repaired and will become available within the year. The failure mileages was approximately 84,000. VIN tool confirmed part not available. Aw (recall related incident)
A D V E R T I S E M E N T S
- Juncos, PR, USA