CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
8 / 44
Injuries / Deaths:
9 / 0
Average Mileage:
51,395 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Alternator recall already exists for this 2011 production 8/2010, 3.6 ltr. 160 amp. My battery light is on and dealer said its probably the PCM. Quoted 850 for part.my VIN doesn't show up on above recall, even though all qualifying criteria is met. Why? car will stall when battery is dead. Cant be driven at night. Disablec vet caregiver.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the high beam headlights remained illuminated. In addition, the power locks were inoperable and the power outlet failed. An independent mechanic noticed that a wire attached to the totally integrated power module (tipm) had burned out. The contact took the vehicle to dick scott Chrysler Dodge Jeep Ram Plymouth (located at 684 w ann arbor rd, Plymouth, mi 48170, 734-259-2023) who stated that the tipm needed to be replaced. The vehicle was not repaired. The contact stated that the failure was related to an unknown recall. The manufacturer was made aware of the failure and informed the contact that despite the vehicle matching the criteria of the vehicle's included in the recall, the VIN was not included. The contact was referred to NHTSA. The approximate failure mileage was 156,000.
My vehicle has stalled twice with my children in the car due to the listed recall in which Chrysler has already replaced once! this did not fix the problem and is currently at the dealer again for diagnoses because I am scared for my life to drive this vehicle. Can you please help! I was in motion going 55 miles an hour in the fast lane when the vehicle stalled for no reason. The Jeep service tech has linked it back to the same fuel relay and this could be a fatal problem if not fixed. Please I have three kids and myself that could be injured if this is not addressed asap!! Chrysler is recalling 188,723 2011 Dodge durango and Jeep Grand Cherokee SUVS in the U.S. because of a defective fuel-pump relay inside the power module that can cause the vehicles to "stall without warning, " according to the National Highway Traffic Safety Administration. The SUVS are equipped with either a 3.6-liter V6 or 5.7-liter V8 engine. "in the affected vehicles, the fuel-pump relay inside the totally integrated power module may fail, causing the vehicle to stall without warning, " said NHTSA in its summary of the problem. "a vehicle stall increases the risk of a crash." This is part of a global recall of an estimated 230,760 Chrysler SUVS, including 15,898 in Canada, 7,126 in Mexico and 19,013 outside the nafta region. Chrysler said it is unaware of any accidents or injuries linked to the recall. It added that no other vehicle functions, including airbag deployment, are affected by the fuel-pump relay. The affected SUVS were built from January 5, 2010 to July 20, 2011. Dealers will replace the fuel-pump relay with one external to the totally integrated power module. The recall is expected to begin on October 24. Owners can contact Chrysler at 1-800-853-1403.
Purchased 5/19. Reported engine stall while driving to NHTSA. Took vehicle to dealer for brake recall. Tech said air in brake lines may have caused problem. Did not stall for a month and assumed solved. Started again in August. Very dangerous vehicle. Stalls when slowing for right hand turns and left turns crossing traffic which almost got me into a crash on a highway. Others have reported same issue and no response from manufacturer. Cannot take passengers as this is a pending disaster and is unsafe
The fuel pump relay is defective. This has already been recalled but the patch "fix" Jeep does does not solve the problem completely and they know this. There is an issue with the computer which does not send correct signal to fuel pump. On start car will not start often because it is not receiving any fuel. I am afraid this cheap "fix" Jeep came up with will cause the fuel to go out while driving. The biggest defect with the car is the V-8 hemi cam shaft and lifters. Every mechanic I have taken my car too has said that Jeep knows it is a problem but will not fix. I was driving 70 mph when my Jeep lost power and the check engine light came on and started flashing which with the loss of power cause me to just about have a wreck on the highway. It was a very scary scenario. I took it to my trusted mechanic who foudn a cylinder 2 misfire & performed a tune up and he said I needed to report the problem to Jeep as they are known to have sever problems. The dealer charged me to "diganose" the problem and reported back that the lifters and cam shaft need to be replaced. This has been such a bad problem for Jeep the lifters have been on back order multiple times but they will not admit it is a problem. My car has less than 100,000 miles and has been meticulously maintained and now lookin G at rebuilding an engine and Jeep will only provide 2 year warranty or the work, which shows they have no trust in the fix and there is a fatal flaw with the V-8 hemi. Please force Jeep to honor their customers and correct the known mistakes with their engines.
- Wilson, NC, USA
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This vehculo has stalled repeatedly. Two tipim-7 have been replaced. One covered when I did not own the car, one when I did to over 1,200 in fees. Then it repeatedly happens again and I get it serviced again and they try to say that it was a relay fuel switch. All work has been done by a supposedly relyiable Jeep dealership. Again it is happenening. I have all paperwork and video and at 60 yrs old I have a conscious and would not be able to sell or trade in knowing this. All of my adult friends have witnessed this in my vehcal and also have recorded. Ridiculous. I have owned Jeep proudly my entire life. Will never again, and I tell all the problems with this not being stood behind with Chrysler. I've instructed when I do get broadsided to tell my story and show the videos. Again I will ask if you'd like me to forward them on. This is a fatality ready to happen for myself. It is always in motion and always at a turn firstand then when stopping at stop signs. It is very unsafe! it has been since November of 2014 and up until today as well. 4.5 years! please I beg you to call me!
The battery light came on as I was driving home the other day (it happened while the vehicle was in motion), so I called the repair shop. The manager said that it meant my battery was not receiving a charge and to drive it straight in, so I did. He and I both smelled smoke from my vehicle when I arrived (approximately 15 minutes after the battery light came on). Upon inspection, he said that my alternator had shorted out and had singe marks inside and it had also overheated my battery. I am very concerned that it could have caught my car on fire (and the manager of the repair shop verified that it could have), especially since the battery connection is under the passenger seat inside the vehicle. He said the yellow discoloration (see photo, attached) was from overheating/singe marks. He and I could also both smell smoke from the alternator after it was removed from the vehicle, so it was definitely the cause of the smoke and smell (although my battery may have been smoking as well according to the repair shop manager). I do not believe that the alternator (and possibly the battery as well as a result) should have started smoking as this could have resulted in serious injuries and/or death.
Vehicle is making a popping noise, when turning or hitting bump replaced sway bar end links and tie rod-unable to locate exact problem at this time. I was driving today and without warning my front wipers turned on and could not be turned off, on inspecting further all components on the starting wheel and column are not operatable-no signals, cruise, headlights, stereo-nothing. Vehicle acts like its stuck in 4X4-making other noise while turning also having issue with dash board bubbling-possible safety concern as it may interfere with air bag deployment. I have contacted Jeep with all the above concerns, to which they state they cannot help with the problems vehicle has 103K miles. I am 3rd owner. 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
While driving on 376-E in pittsburgh for about 20 minutes at about 50-mph, I smelled an electrical burning odor. The engine coolant temperature repeatedly fluctuated between 198-250 degrees. At times engine and battery warning lights would come on, but turn off as temperature went below 230 degrees. I exited the highway pulled over in a high traffic area near my home when I saw smoke coming from under the right front side of my hood. Upon opening the hood, volumes of smoke came out. And, there appeared to be a small fire inside the alternator. I poured 3 bottles of water on the very hot alternator to put out the fire. I called aaa for a tow, but after 20 minutes the alternator stopped smoking. There is a Goodyear repair shop a block away-- the Jeep started, so I drove it there. And, canceled aaa. The Goodyear concurred that the alternator was totally fried, so I had them replace it--($700, will provide receipt if you require it). After replacing it the Jeep would not start. I called aaa again, and had them tow it to my Jeep dealership. Told them of the incident. Now they are saying I need to replace the powertrain engine control module--($1,000), that shorted out the result of the alternator failure. I need my Jeep for work, they are replacing the ptcm on Monday. I've seen alternator recalls for some 2011-2012 Jeep Grand Cherokee and Wrangler. I believe my Jeep gc should be included--#T36 and #P60.
The contact owns a 2011 Jeep Grand Cherokee. While the contact's fiance was driving approximately 30-40 mph, the battery warning indicator illuminated and the vehicle stalled. The contact was unable to restart the vehicle or shift the gear selector into neutral or park. The vehicle was towed to an independent mechanic who diagnosed that the battery was overcharged by a defective alternator. The vehicle was not repaired. Chrysler Dodge Jeep Ram Fiat of South savannah (located at 8701 abercorn St, savannah, ga 31406, (912) 925-0400) and the manufacturer were contacted by phone and informed of the failure. The approximate failure mileage was 135,920.
Complete shut down: Doors locked, all electrical lights flashing, no steering, or braking, no warning. Battery light came one than the system started shutting down, while I was driving trying to enter I-25 from the feeder road in walsenburg, co. Had the Jeep towed to Toyota dealer in trinidad co who stated the alternator had gone bad, causing the complete shut down as well as frying components in the electrical system. At this point it is costing $800 plus the other components. This is the same systems that is in the Chrysler recall P60/NHTSA 14V-634. I want to know if my Jeep is covered under this recall.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle lost all power, including the key fob, power doors and locks, and windows. The vehicle was driven to northside Chrysler Jeep (812 northside dr, summersville, wv 26651(304) 712-2063) where the mechanics stated that they would not service the vehicle. The VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was 127,009.
The contact owns a 2011 Jeep Grand Cherokee. While driving approximately 40 mph, the vehicle stalled and the battery warning indicator illuminated. The contact coasted the vehicle to the side of the road. The vehicle was towed to autocentro Chrysler Jeep Dodge (barrio bairoa, industrial park, km 3.2, caguas, pr 00725) where it was diagnosed that the alternator and the electronic control module failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 117,000.
Battery light on for a few seconds and system stop working few minutes later and battery lost it charge completely and will not hold energy. Bad alternator, can not move vehicle. Waiting to be fix.
"takata recall" A/a system never work properly, I am a person who don't like to use it where ever I drive with that system turned on. Just when really lower or hight temperatures are running (winter and summer), so; but when I tried to used it had to wait a lot and didn't get it completely or properly just partialy worked in the vehicle. This summer tired of the same problem and visited some tech to fix it they did not want to work on this kind of issue any more. Hope you can help me recommend some Jeep dealer make the work and get working system properly with not charge as those tech said it. Thanks
The contact owns a 2011 Jeep Grand Cherokee. While driving 40 mph, the vehicle overheated and an unknown indicator illuminated on the instrument panel. The failure occurred a couple of times. In addition, the vehicle would sometimes not start from a cold start. The contact had to shift the gear out of park in order to get the vehicle to start. The vehicle was taken to kernersville Chrysler Dodge Jeep Ram (950 nc-66, kernersville, nc 27284, (888) 656-5791) where it was diagnosed that the totally integrated power module (fuse box) needed to be replaced. The circuit was not getting power to the fan to cool the radiator. The manufacturer was not notified. The failure mileage was 135,000.
The engine stops running without warning or notice. Not even a check engine light. The Jeep stalls without any electrical symptoms but the steering, engine, and braking systems fail. Only happens when decelerating. Doesn't happen every deceleration. I've been lucky to have been going in a straight line toward a stop. Normally under a half tank of gas but even that is not reliable. If you search the internet for "Jeep Grand Cherokee engine shuts down while driving" you'll find a pretty robust collection of stories where consumers like me unwittingly paid many thousands of dollars for a car that is trying to kill them. You're answer to the tipm recall (the fuel pump circuit breaker? the first half-ass attempt by crysler to troubleshoot this nightmare) says "the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported" which I found hilarious since I am still making payments on a vehicle with an obvious manufacture's defect that the entire internet cannot find a standard solution to other than to sell the vehicle off to another unsuspecting victim.
Driving to work I 95 North when my car loses electrical power. Just bought it. Didn't know Jeep had defective power systems. Able to cruise to slow lane in neutral and started to pray the push button start will work. It did on the second push.
A D V E R T I S E M E N T S
- Newfield, NJ, USA