CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
5 / 1
Injuries / Deaths:
1 / 2
Average Mileage:
65,755 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When I start my Jeep it turns over then immediately stalls out. This happens every single time I start my Jeep. That is several times a day. I believe it is the tipm. Has been going on for months I called up the Jeep dealership and they said there was no recall on it.
Transmission cooler is leaking. No warning, just fluid on the ground - several complaints from other owners online. Oil pressure sensor not working. - no warning, several complaints from other owners on line.
The contact owns a 2011 Jeep Grand Cherokee. While driving 65 mph, the vehicle lost power and decelerated to 40 mph. The contact had to continually pump the brakes to get the vehicle to stop. The vehicle was taken to courtesy Dodge Jeep Ram (1890 dogwood dr SE, conyers, ga 30013, 678-210-2489) to be diagnosed, but the failure could not be duplicated. The manufacturer was notified of the failure and did not assist. The failure mileage was 171,000.
The contact owns a 2011 Jeep Grand Cherokee. While driving various speeds, the vehicle stalled and the steering seized. The contact placed the vehicle in neutral. When the vehicle was restarted, it operated normally. The vehicle was taken to elgin Chrysler Dodge Jeep Ram (1010 E Chicago St, elgin, il 60120, (847) 697-0900), but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 55,000.
The contact owns a 2011 Jeep Grand Cherokee. While driving various speeds the vehicle suddenly shut off. The failure mainly occurred while driving in cold weather and while making a turn in either direction. The vehicle was taken to the local dealer (rainbow Jeep, 301 river highlands blvd, covington, la) on several occasions and the driveshaft, oil pan, purge solenoid, exhaust manifold gasket and bolts, and the fuel pump were replaced; however, the failure continued. The manufacturer was notified of the failure, but no solution was offered. The failure mileage was 60,000.
- Ponchatoula, PA, USA
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I had my 3 very young grandchildren with me and was heading to town in July of this year. I went to turn from a rural road, making a left, onto a main road. The engine still running, the Jeep just stopped in the middle of the intersection. Thank god it was not a busy time of day. I was told there was only 1 owner when I bought it, and I kept the oil changed every 5000 miles, was always told sealed transmission. Towed to home then 2 weeks later towed to dan hemm GMC Jeep where it still sits because they want 4800 for a new transmission, and I am on disability and dont have it.
The contact owns a 2011 Jeep Grand Cherokee. While driving at unknown speeds, the contact heard an abnormal ticking noise. Additionally, the contact stated that the vehicle was stuck in the front wheel drive position. There were no warning indicators illuminated. The vehicle was taken to an independent mechanic who stated that the transfer case needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 60,000.
Three instances where two stationary and one in motion full acceleration with out touching the gas pedal. The dealer told me that there was a transmission fluid leak. Caused my transmission oil to burn which lead to a faulty transmission. Pcim was flashed and caused transmission to decelerate at 40mph loosing all function.
Car doesn't start. It was jump started and still did not turn over. The radio, lights air doors all still work but the engine won't turn over. I saw there was a recall for this issue and the dealership stated that the issue was repaired back in 2014. Why am I still having this problem?
The contact owned a 2011 Jeep Grand Cherokee. After backing into the driveway and attempting to place the vehicle in park, the vehicle accelerated in reverse without warning. As a result, the person behind the vehicle was struck and pinned underneath the tires. The victim was fatally injured. The vehicle accelerated all the way through the garage and traveled up a three foot high concrete wall behind the garage where it finally came to a stop. There were no warning indicators illuminated prior to the failure. A police report was filed. The vehicle was towed to one ten towing and then towed to an independent mechanic. The vehicle was declared a total loss. The dealer and manufacturer were not notified. The VIN was unknown. The failure mileage was 130,000.
The contact owns a 2011 Jeep Grand Cherokee. While driving at an unknown speed, the check transmission warning indicator illuminated. The vehicle was taken to the dealer (stateline Chrysler Jeep Dodge Ram, 800 gold hill rd, fort mill, SC 29708) where it was diagnosed that the air conditioner condenser failed. The vehicle was then taken to an independent mechanic for repairs. The manufacturer was not notified of the failure. The failure mileage was 70,000. The VIN was not available.
The contact owns a 2011 Jeep Grand Cherokee. While driving approximately 40 mph, the air suspension and power train control module warning indicators illuminated. In addition, the windshield wipers operated independently and the vehicle stalled. The vehicle was not able to restart and was towed to an independent mechanic. The mechanic diagnosed that the alternator failed and damaged the power control module. Also, the battery needed to be replaced. The vehicle was repaired. The dealer was not contacted. The manufacturer was notified of the failure. The approximate failure mileage was 77,000.
The contact owns a 2011 Jeep Grand Cherokee. While driving approximately 60 mph, the vehicle stalled and shut off without warning. The vehicle was placed in neutral and restarted. The dealer and manufacturer were not contacted. The failure was not diagnosed. The contact received notification of NHTSA campaign number: 17V572000 (service brakes, service brakes, hydraulic). The failure mileage was approximately 120,000. Parts distribution disconnect. Updated 8/20/18
Takata recall I just purchased my Jeep back in June and can view the service history. This complaint in particular has to do with extended crank. My Jeep takes awhile to start. I see that there was a fuel pump relay recall. I see in my service history that my Jeep had this part replaced: 02/02/2015 78,423 mi at jt's Chrysler Jeep Dodge Fiat. Again, according to the symptom/conditions, I am still experiencing the same issue, and would like this fixed as soon as possible because of safety concerns. I am experiencing or have a symptom/condition of a clunk and/or bump felt through the steering wheel under moderate braking or driving over rough roads (19-003-14) part to fix known issue is (ar) 05057539ad shaft, steering column intermediate. I would like this fixed as soon as possible because of safety concerns. I am experiencing a symptom/condition of a powertrain issue. When accelerating, I feel the transmission slipping and the engine makes very noisy and abrupt vibrations. All lubricant is new. I would like this fixed as soon as possible because of safety concerns. My window washing feature does not spew fluid onto front windows, however, will spew liquid on rear window. I would like this fixed as soon as possible because of safety concerns.
The combination ac condensor/transmittion oil cooler is leaking transmittion fluid. It will have to be replaced to resolve the issue. I started noticing oil on the skid plate under the front end.
The contact owns a 2011 Jeep Grand Cherokee. On several occasions, while driving various speeds, the vehicle stalled without warning. On another occasion, all of the doors locked and unlocked inadvertently. Also, while driving, the gear shifter automatically shifted into first gear. There were no warning indicators illuminated. The vehicle was taken to olathe Dodge Chrysler Jeep Ram (located at 15500 w 117th St, olathe, ks 66062 (888) 864-4741) where it was diagnosed, but no diagnostic failure codes were found and the failure could not be replicated. The vehicle was not repaired. The contact referenced NHTSA campaign number: 14V530000 (electrical system). The manufacturer was notified of the failure and the contact was provided case number: 32155774. The approximate failure mileage was 87,000.
My 2011 Jeep Grand Cherokee is leaking from what appears to be coming from the trans cooler part just above the A/C condenser. This seems to be an extremely common issue with the 2011-2013 models.
When driving between 50-65 mph the vehicle shutters like something is going in and out of gear. There is also a loud clunk when starting from a dead stop, about the time the vehicle shifts into 2nd gear, about 4 seconds after take off.
A D V E R T I S E M E N T S
- Nahant, MA, USA