CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
5 / 1
Injuries / Deaths:
1 / 2
Average Mileage:
65,755 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 126,000.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving at various speeds, the vehicle stalled. The vehicle was towed to the dealer who diagnosed that the fuel pump relay was faulty. The fuel pump relay was replaced but the failure reoccurred. The vehicle was towed back to the dealer who replaced the fuel pump, and the vehicle was repaired. While driving at an undisclosed speed, the check engine warning light remained illuminated. The vehicle was taken to the local service center who diagnosed the vehicle with power train failure. The manufacturer was not notified of the failures. The VIN was not available. The failure mileage was 130,000.
Carbon like smell entering cabin, engine stalling, and check engine light on. Ginn Chrysler Dodge Jeep Ram in Covington Georgia stated they performed the recall repairs for the fuel relay wiring harness in June 2022 and the brake booster recall fix last week. The break booster recall is still showing unrepaired, and the stalling, fumes entering the inside of the Jeep is worse. The Jeep did not have a check engine light show up until after it left the CDJR service center. Due to dispute with the dealership that sold the vehicle putting an extended warranty in the paperwork, that I was not provided in writing yet its cost was added to the Jeep, the CDJR service center claimed the Jeep required $5700 worth of work to its HEMI V8 5.7L engine but they could not begin the work until I consented to the warranty providers $450 fee to teardown the engine for further diagnostics. I could not consent to something I was not provided it writing, so the Ginn CDJR refused to move forward and claimed they performed the last recall repair. They have refused to provide repair records and invoices. They also stated the Jeep is "driveable" when notifying me they would not fix it. Three weeks prior, as it was in their service center for three weeks, the service center instructed me not to drive it.
Recall 14V5300 - replacing fuel pump relay to prevent vehicle not starting and stalling was performed in November 2021. It has not solved the problem. Th Grand Cherokee still does the same thing. I replaced the relay that was replaced in the recall. No help. Chrysler Corp. did not fix the problem. A new recall needs to happen. This Grand Cherokee has stalled slowing down to come to a stop and when slowing down to turn at an intersection. This is very dangerous. It could cause an accident at the intersection. This recall needs to be revisited or a new recall needs to happen to solve this problem. Thank you [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
My vehicle has been leaking transmission fluid, this has caused shifting problems as well as ac problems i have done hours of research and its seems to be a common problem with 2011 jeep cherokee and i feel this need to be investigated! From what Ive read there seems to be welding issues and thats where the leaks are at. I have taken my vehicle for an inspection and the ac condensor needs to be replaced. I have taken for a second opinion and the same was discovered. After $750 later! I have grandchildren that i drive in this vehicle and am concerned about their safety as well as mine.
- Harker Heights, TX, USA
Search CarComplaints.com for these popular complaint phrases...
On 2011-2014 Jeep Grand Cherokee has no battery icon on the cluster displaying whether it's overcharged or low charge. While I was attempting to jump-start the SUV due to a dead battery on the driveway. Another issue is the transmission once the vehicle is shifted from park to drive while parked uphill or downhill it makes a clunking sound while shifting gears.
Engine noise/loud ticking - rear intake rocker arm and ground camshaft failed on passenger side, one rocker on driver side failed, camshaft ok. According to Jeep dealership, this repair occurs frequently with this year, make and model
NHTSA recall 19V-813. This recall was issued on 11-14-2019. Still no fix. It has been almost a year. Chrysler knows what is needed. It seems Chrysler isn't taking this recall seriously. They should have a fix in this time period.
My vehicle has randomly turned off on me twice during moderate to heavy braking. The first time was on 8/20/2019 and the second time was on 12/3/2019. I believe my issue is related to recall V62 and I am voicing my displeasure in the amount of time it is taking Fiat Chrysler to design a remedy. This recall is actually recalling a prior recall, so I would scrutinize the engineering team that they can actually come up with a sufficient remedy, but I suppose that's not my point. My point is my vehicle and over 500,000 additional vehicles are on the road with a problem that is extremely hazardous with no eta in sight. (recall related incident)
Started having a transmission slip in 2nd gear repair shop looked things over and said transmission fluid was a little low and I was leaking transmission fluid due ac condenser going bad. Had it replaced, no more leaking transmission fluid but transmission still acting up now. Was told it was most likely due to the leak and trans fluid getting low. After reading up I guess this is a common issue and should be recalled. Obviously these A/C condenser units are faulty. Now I have a transmission that could have been avoidable if Jeep would have let owners know about the ac condenser issue or made that a unit that has to get replaced after so many miles.
The contact owns a 2011 Jeep Grand Cherokee. While driving various speeds, the vehicle stalled. When the vehicle was shifted into neutral and restarted, it resumed normal operation. The failure recurred several times. The vehicle was previously included in an unknown recall regarding the reprogramming of the power train control module. The vehicle was repaired per the manufacturer's recall; however, the failure recurred. Additionally, while driving on several occasions, the service 4 wheel drive and traction control warning indicators illuminated. John sullivan Chrysler Dodge (950 harter pkwy, yuba city, ca 95993, 855-580-5113) was contacted by phone and stated that the parts were not available for NHTSA campaign number: 19V813000 (electrical system). The vehicle was not repaired. The manufacturer was contacted and provided case number: 71748777. The approximate failure mileage was 115,000.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a recall notification in the mail for NHTSA campaign number: 19V813000 (electrical system). The contact had not spoken with a local dealer or the manufacturer regarding the recall. The contact stated that her nephew experienced a slight hesitation with the transmission after placing the vehicle into drive. There were no warning indicators illuminated. The vehicle was not diagnosed or repaired. The failure mileage was 119,000. VIN tool confirms parts not available.
The contact owns a 2011 Jeep Grand Cherokee. While driving various speeds, the vehicle stalled without warning. The failure recurred several times. The vehicle was taken to david Dodge Chrysler Jeep (610-358-5300, located at 1801 wilmington pike, glen mills, pa 19342) to be diagnosed, but the technician was unable to duplicate the failure. The manufacturer was made aware of the failure and referred the contact back to the same dealer. The vehicle was not repaired. The failure mileage was approximately 85,000. The VIN was unknown.
The contact owns a 2011 Jeep Grand Cherokee. While driving 55 mph, the vehicle stalled and completely turned off; however, the lights remained illuminated. When the failure occurred, the vehicle was placed into park and restarted. The contact also mentioned that it took two attempts to start the vehicle. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. The manufacturer was not made aware of the failure. The failure mileage was 116,425.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that after the vehicle was parked by his spouse, his spouse exited the vehicle and twelve minutes later the vehicle rolled away and crashed into the neighbors garage. There was minimal damage to the vehicle and the garage. There was no injuries sustained. The vehicle was not taken to be diagnosed nor repaired. A local dealer was not contacted. The manufacturer was contacted and informed of the failure, case number: 59742830. The approximate failure mileage was 63,862.
Two issues with this vehicle. First, at 99,000 the camshaft began to fail due to excessive wear. The vehicle is now burning an excessive amount of oil and fuel. I am told that the engine needs to be replaced, but the dealership and Chrysler refuse to repair/replace under warranty. Second, the vehicle constantly stalls while driving. This happens 1-2 times per month, typically when breaking for a stop, or breaking to make a right hand turn. Very dangerous. Dealership was unable to identify the problem, but I see literally hundreds of complaints from people who have the same problem.
I have a 5.7 hemi in my Jeep. The vehicle stalls when slowing down, and making a right hand turn off of a highway. This has happened 8 times in the 2 years that I have owned the car. It happened once when I was slowing down for a speed zone on a straight road. The vehicle gives no warning that it is going to shut down. Our local Jeep dealer did some diagnostics, but found nothing. From what I have read it seems to happen to the 5.7 engines. I don't like driving the car with anyone in it for fear of getting rear ended if it stalls, and people are behind me.
A D V E R T I S E M E N T S
- Windsor Mill, MD, USA