CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
5 / 1
Injuries / Deaths:
1 / 2
Average Mileage:
65,755 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at 60 mph, the vehicle shifted into fourth gear independently and stalled after an inclined hill with check engine warning light illuminated. The vehicle was unable to restart. The vehicle was towed to a dealer where it was diagnosed that the transmission control module failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and stated a case has been assigned however it was not guaranteed due to the vehicle was out of the 36 month warranty. The approximate failure mileage was 90,000.
Transmission cooler ac condenser combination unit leaking at welds. A lot of these owners complaining of these faulty coolers around the internet - forums, you tube, etc. Very expensive repair needed due to having to empty and recharge the freon system, as well as refill transmission fluid which can only be done by a professional at a properly equipped service shop. Transmission fluid has no owner dip stick for level check. Noticed fluid leak on floor/ground that could cause a slip or fall.
2011 Jeep Grand Cherokee overland summit. Consumer writes in regards to sudden vehicle acceleration. The consumer stated the vehicle suddenly accelerated into the rear of a truck, flipped multiple times, and rolled approximately 30 feet down an embankment. The airbags did not deploy. The seat belt failed to lock causing the consumer to suffer a broken eye socket. The passenger was killed. The vehicle was totaled.
- Dallas, TX, USA
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My drive shaft is coming apart, I understand this is one of over 100 recently having this same problem. The Jeep is unsafe to drive (vibration and knocking sounds) and the delivery time on the replacement is 3 months. Jeep are suggesting the vehicle is safe to drive while waiting for the part and therefore not providing temporary transportation until the new part comes in.
The contact owns a 2011 Jeep Grand Cherokee. While driving various speeds, the vehicle lost power. The dealer was unable to diagnose the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 72,000.
The contact owns a 2011 Jeep Grand Cherokee. While the gear shifter was in the park position, the vehicle rolled away in reverse and crashed into the rear of another vehicle. The air bags failed to deploy. There were no injuries and a police report was not filed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 114,000.
This Jeep engine failed / stalled while driving. This caused the vehicle to veer off the road twice on a turn, and almost cause two rear ends by failing in mid traffic, in four different occasions, since 2014. The vehicle engine cuts out, which causes the power steering and brakes to not function properly. The vehicle was in motion on various main streets, when this occurred. Naperville Jeep dealership (where this vehicle was purchased) has also maintained this vehicle per the maintenance schedule, has worked on this problem since it began. They have not been able to resolve the issue and returned the vehicle to us confident the problem was 'resolved' or non-existent. Attached is the vehicle recall and replacement record. From online research it seems this has occurred to other Jeep Grand Cherokee before and the typical solution is replacing the totally integrated power module (tipm). This vehicle's tipm was 'repaired' Sept 3, 2014. Below are the maintenance records related to this problem. 03/26/2014 mileage: 44,680 wro# 599705 11/25/2014 mileage: 51,329 cro# 615926 01/07/2016 mileage: 65,485 cro# 646292 06/10/2016 mileage: 69,938 cro# 658369 this vehicle is not safe and we have lost all trust and confidence in this vehicle.
The contact owns a 2011 Jeep Grand Cherokee. While driving between 55 and 60 mph, the transmission independently shifted into fourth gear. The contact stated that the transmission remained in fourth gear until the vehicle was cycled off and on. The vehicle was not taken to be diagnosed or repaired. The contact stated that the failure recurred three times. The manufacturer was notified of the failure. The approximate failure mileage was 82,000.
This Jeep has the electronic shifter. I very rarely drive it as it is my wifes car. I pulled into a parking space today in a pouring rain. I pushed the shifter all the way forward into park, hit the engine shut off button, grabbed the key fob, and stepped out the door. To my horror I discovered that the car was still running in reverse. I had to run several steps and dive into the car and push the brake pedal down with my left hand and shift it into park with my right hand. The parking lot was full of people including many children. Had I not gotten lucky and stooped the vehicle, their could have been a tragedy. I know from the news that there is a recall being considered on this deadly shifter. It can't come soon enough. I beg you to pressure Chrysler to address this extremely dangerous situation before people are killed. This car is not safe to drive, especially by someone not used to it. Please get back to me with a response. Thanks, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Transmission cooler, A/C condenser combo unit began leaking transmission fluid around 50,000 miles. There is no dip stick to know how much fluid is in the transmission so it is dangerous. The trans could be low on fluid and possibly fail while driving causing an accident. Upon searching the internet I found other 2011-2012 Jeep Grand Cherokee with the same leak, on the same part, at the same location on the part, around the same miles. Chrysler believes this is normal to have the part fail even though it is failing before the transmission or A/C even require servicing. I disagree because my other vehicle has 297,000 miles and has the same condenser from when the vehicle was purchased. I paid to have the part replaced and contacted Chrysler for reimbursement and to open an investigation. Chrysler said there is no recall and if a recall happens in the future they will notify us. We strongly believe this leak should be investigated as a manufacture defect and public safety issue.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the entire drive train needed to be replaced. The contact also stated that the gear was in drive position, but began to reverse while the gear was still in the drive position. The vehicle was constantly stuck in eco mode. The vehicle was taken to a dealer where it was diagnosed and repaired several times. The failure was persistent. The manufacturer was notified of the failure. The failure mileage was approximately 60,000.
The contact owns a 2011 Jeep Grand Cherokee. While driving approximately 30 mph, the vehicle stalled. The vehicle would not exceed 30 mph with the accelerator pedal all the way to the floorboard. The warning lights were illuminated on the instrument panel. The contact was able to drive the vehicle to the dealer to be diagnosed. The vehicle was not repaired and the manufacturer was notified. The VIN was unavailable. The failure mileage was approximately 60,000.
1. after 2300 original miles on odometer, vehicle developed a vibration in "coast" mode (foot off gas, slack in drive train) between about 45 to 30 mph. Dealership has kept it overnite, test driven it, and contacted Jeep "engineers" about problem, numerous times over the last 4 years. Dealer can't "duplicate" problem, and "engineers are looking for a solution, with less than a handful of reports on 2011 overland's throughout usa". 2. the dealer service rep once said that a dealership mechanic was working on a similar problem with a limited or Laredo model. 3. I bought this Jeep new and ordered it with certain options I wanted. I bought it to last me thru my retirement years, being a top rated 4X4. It now has 20,000 miles on it, still has the vibration, and after sporadically checking with the dealership during service or recall work for the past 4 years(!!!!), a solution has not been reached. 4. there's always a "what if" in the back of my mind on what to do in the event I'm at freeway speeds (65-80 mph here) and the drivetrain component (tranny, transfer case, rear axle, drive shaft) that's causing this vibration suddenly disintegrates. 5. other non-dealership mechanics agree with me on the above listed suspect components based on where I feel the vibration (literally in the seat of my pants).
When the Jeep Grand Cherokee vehicle is exiting the freeway or when coasting with no pressure on the accelerator, the vehicle stalls. Engine power is lost, power steering is lost, and power braking is lost leading to a significant inability to control the vehicle. The vehicle is unable to restart until it comes to a complete stop in the roadway and is put into park. This issue has occurred on four separate occasions before Chrysler even issued a recall. Chrysler has now notified me by mail of a recall for the fuel relay which could cause a stall and crash and has recommended I take the car to a dealer for repair. After taking the car to the dealer, the dealer has stated that no problem can be found and they cannot recreate the issue. The Jeep dealer has no evidence showing them that the problem is occurring as a result of the fuel relay even with the recall in effect. The dealer has advised me to pick up the car and wait until parts are available to fix the recalled part. This means they have advised me to drive the car with this potentially fatal flaw. This is as of November 18th, 2014. Chrysler's recall department has advised by phone I drive the car to another Jeep dealership to see if another service department can diagnose the issue. This recommendation puts myself and the public at risk of serious injury or death. There has been no temporary repair suggested or a date when a permanent fuel relay replacement part will be available. No alternative transportation has been provided or offered. I am without a means of transportation while my vehicles is not functioning due to safety reasons.
Date above is most recent occurrence message: 2011 Jeep Grand Cherokee - about 26000 miles now; since purchase new well below 5000 miles, and occurring 1-3X/month, usually shortly after starting out, the automatic transmission does not transition through the sequence and stays in low. 4-5 X in the last 4-5 months. Most recently on 10/26/14, upon entering I95 from a side street in baltimore into heavy traffic, the transmission stayed in low - in that traffic had to pull over with very little room - shift into neutral and start out again - very unsafe. Every time I take it to the dealer they tell me it "meets specs". well the specs must be wrong - eventually this will cause an accident!!!! also, there are times of unpredictable acceleration - again, usually within 10-15 min of being underway.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle failed to start on the first attempt. The contact mentioned that after several attempts the vehicle was able to restart. In addition, the contact stated that all the warning lights on the instrument panel illuminated and the vehicle stalled. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 57,000.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving approximately 10 mph, the vehicle stalled without warning. The vehicle restarted after the first attempt but the failure recurred multiple times. The vehicle was taken to a dealer for diagnostic testing. The technician diagnosed that the tipm module needed to be replaced. The vehicle was not repaired. The VIN was unavailable. The manufacturer was not notified of the failure. The approximate failure mileage was 78,000.
My 2011 Jeep Grand Cherokee overland 5.7L has not starting multiple times. Other symptoms include intermittent rough idle after starting, sputtering/missing when accelerating and uphill, and intermittent failing to shift at high RPM. Dealer proposing to install starter/fuel module relay which Chrysler has made due to "amount of people with this problem" but quoting me $410 for the repair. No definitive diagnosis that this will fix all the symptoms. Advised by dealer to not drive vehicle until problem is fixed as the truck can stall or turn off at any time resulting in a serious safety risk. This is a very dangerous problem!!!
A D V E R T I S E M E N T S
- Elkhorn, WI, USA