This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2003 Jeep Grand Cherokee. The contact stated that he received notification of NHTSA campaign number: 12V527000 (air bags) in February 2013. The contact stated he attempted to have the vehicle repaired on numerous occasions but the dealer and the manufacturer both stated that they did not know when the parts that were needed to service the vehicle per the recall would become available. The contact stated that he called the manufacturer in June of 2013 and received the same response. The vehicle was not serviced. The contact had not experienced a failure. Returned by usps on 7/8/2013. 2nd attempt on 7/11/2013 failed.
The contact owns a 2003 Jeep Grand Cherokee. The contact stated that the air bag warning light illuminated. The contact received NHTSA recall campaign number: 12V527000 (air bags) approximately six months ago. The manufacturer was made aware of the failure and stated the parts was not available. The vehicle was not repaired. The approximate failure mileage was 105,000.
The contact owns a 2003 Jeep Grand Cherokee. The contact stated that he received notification of NHTSA campaign id number: 12V527000 (air bags) in January 2013. The parts were unavailable. The vehicle was not repaired. The manufacturer was contacted three times and the contact was told that the parts were still unavailable. The contact had not experienced a failure. Updated 7/22/13
The contact owns a 2003 Jeep Grand Cherokee. The contact stated that after receiving notification of NHTSA campaign I.D. number 12V527000 (air bags) the contact called the dealer for an appointment. The dealer stated that there were not parts available to remedy the recall. Three months later, the dealer still did not have the necessary parts to service the vehicle under the recall. The contact had not experienced a failure.
2003 Jeep Grand Cherokee. Consumer writes in regards to air bag occupant restraint control module recall notice. The dealer informed the consumer, the parts were not available. However, the dealer informed the consumer, the parts would be available by the end of March. As of May 2013, the parts were still not available. Updated 07/30/13
- Goldenrod, FL, USA
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I received a recall notice from Chrysler corporation in October 2012 regarding defective airbag with the possibility it would deploy without warning. I was told my car would be repaired when the parts became available. It is now May 28, 2013 and the parts are still not available. I contacted my local Jeep dealer as well as Chrysler corporation. In the meantime, I am afraid and unable to drive this car for fear the airbag will deploy. It has now been idle in my driveway for more than seven months. I cannot drive this car and I cannot sell it with the knowledge that it has a very serious mechanical defect.
The contact owns a 2003 Jeep Grand Cherokee. The contact stated there was a recall associated with NHTSA campaign id number 12V527000 (air bags); however, the remedy part was unavailable. The manufacturer was notified and they were unable to provide an estimated date when the part would become available. The contact had not experienced failure at this time.
The contact owns a 2003 Jeep Grand Cherokee. The contact was driving approximately 65 mph when the air bag warning indicator illuminated intermittently. The vehicle was taken to an authorized dealer, who detected that the failure was related to the occupant restraint control module. The contact referenced NHTSA campaign id number: 12V527000 (air bags) however, the remedy part was unavailable. The manufacturer was notified and they were unable to provide an estimated date for the part to become available. The failure mileage was unavailable.
2003 Jeep Grand Cherokee. Consumer writes in regards to airbag system occupant restraint control module recall notice 12V527000. The consumer never received any follow-up recall notice. He decided to have the repair done, at an independent repair facility. He is now seeking reimbursement. Updated 08/15/13
The contact owns a 2003 Jeep Grand Cherokee. The contact stated that the driver and passenger frontal air bag deployed erroneously. The vehicle was taken to the dealer who performed a diagnostic which located the failure at the occupant restraining control module but the part was no longer available for the repair. The manufacturer was made aware of the failure. The failure and current mileage was 164,000.
While driving on the highway, a light came on the dash, the air bags deployed and I lost complete control of the car causing me to crash into some trees and flip the vehicle. It was totaled. Spoke w/ owner but veh is no longer avail. Added VIN.
The contact owns a 2003 Jeep Grand Cherokee. The contact stated that while driving 5 mph, the air bag deployed erroneously. The contact sustained minor injuries as a result of the deployment. The vehicle was not taken to the dealer for inspection. The dealer was notified and stated that they had never heard of any such failure. The vehicle was not repaired. The manufacturer was notified and stated that they would send an investigator to further inspect the failure. The failure mileage was 80,000.
The contact owns a 2003 Jeep Grand Cherokee. The contact stated that the air bag warning light illuminated on the instrument panel. The contact stated that two months prior to the warning, the air bag was replaced because of failure. The contact took the vehicle back to the dealer and was told that there were no problems found within the air bags. The failure mileage was not available. Updated 10/11/12 updated 10/15/2012
The contact owns a 2003 Jeep Cherokee. The contact stated that the front passenger air bag deployed while parking. The contact then attempted to exit the vehicle and the front driver's air bag deployed, cutting her arm. The vehicle was towed to the dealer. The dealer was unable to diagnose the failure. The manufacturer was not notified. The failure and current mileages were 172,000.
The contact owns a 2003 Jeep Grand Cherokee. The contact was driving 15 mph when both frontal air bags deployed simultaneously. There were no injuries. The vehicle was taken to the dealer who advised that because the vehicle was eight years old, they would not be responsible for repairing the vehicle. The manufacturer was contacted who send out an investigator to further assess the failure. The investigator advised that the failure did not deem involvement of the manufacturer and no further assistance would be provided. The vehicle was taken to three different mechanics who advised that there was an electrical failure that caused the deployment and that the vehicle could not be repaired. The contact was advised that the electrical system could be repaired but would only cause the air bags to deploy again. The insurance company also refused to repair the vehicle. The failure mileage was 98,000.
The contact owns a 2003 Jeep Grand Cherokee limited. The contact stated that after parking the vehicle for several minutes both air bags deployed on the driver and front passenger side of the vehicle. No one was injured. The contact called the dealer where the vehicle was purchased and they offered no assistance. The manufacturer was not notified of the failure. The VIN was unknown. The failure mileage was 130,000.
The contact owns a 2003 Jeep Grand Cherokee. The contact stated while driving 5 mph the air bag indicator illuminated on the instrument panel. The dealer determined that the passengers air bag sensor module was defective. The manufacturer assisted with some of the repairs, but the failure recurred. The failure and current mileage was 68,300. Updated 11/03/11 the mechanic found the wiring harness to the air bag module was extremely hot, which caused the air bag module to short out again. The short caused major damage and the module had to be replaced. The air bag light illuminated again. It was determined the wiring harness was broken due to the way it was installed when the vehicle was manufactured. Updated 03/08/12
While driving approximately 25 mph on a small city street, both front air bags on our 2003 Jeep Cherokee spontaneously deployed. There was no collision and no reason for the air bag deployment. The road was smooth and the weather was clear. Police checked the vehicle and verified there was no damage to the outside of the vehicle. My wife, who was driving the vehicle, appears to have only minor injuries but will be checked by a doctor today.
The contact owns a 2003 Jeep Grand Cherokee. While driving approximately 5 mph on a dirt covered road, the engine began to rev excessively followed by unintended acceleration. The vehicle failed to slow down and struck a metal pole. The air bags failed to deploy. The driver was transported to the hospital and sustained moderate injuries to the neck and back. The police were called to the scene and filed a report. The vehicle was completely destroyed and was towed to an authorized dealer. The insurance company was notified and is investigating the failure. The cause of the failure has not been determined. The VIN was unknown. The failure and current mileages were 72,000.
A D V E R T I S E M E N T S
- Suffolk, VA, USA