This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have had the brakes fixed on my 2000 Jeep Grand Cherokee 3 times. The steering wheel shakes and vibrates uncontrollably when the brakes are applied at any speed. It is hard to control the car, especially on the interstate. I have a real concern for my safety and my passengers safety. I went to get them fixed for the fourth time, with only 20,000 miles on the car, and I was told I had to pay for it, since my warranty had just expired 3 months prior. This problem really should be recalled. And Chrysler is not very nice about any situation like this. They don't care how inconvenienced you are. They never offer you a car, while yours is suppose to be "being fixed." I only wish it was fixed. No more Jeep for me. It's a lemon!!
When applying the brakes at any speed vehicle shook. Vehicle was taken to the dealer for inspection, and mechanic determined that the brakes, rotors and catalytic converter needed to be replaced.
When depressing the brake pedal at any speed consumer noticed the brake pedal pulsated. Vehicle was serviced six times for brakes and rotors, but problem recurred.
My 2000 grand has had the rotors replaced or resurfaced 3 times under warranty and twice at my expense. Brakes make it almost impossible to stop the car at speeds over 55 mph. Unsafe to drive. Dealer claims that the problem was fixed for the 2004 models. Why did it take them 4 years to fix this type of safety problem?
Defective brakes on a 2000 Jeep Grand Cherokee. The dealer replaced the brake rotor's once before the warranty was up. But the rotor's are warped again and the car only has 25,000 miles on it. Surely, there is a problem with this design which could lead to a reall problem when the care is being driven on a freeway? I have replaced the brake rotors on the rear of the vehicle myself but now the front rotors seem to be warped also. With only 25,000 miles on the vehicle this is really a problem.
- San Diego, CA, USA
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Bought 2000 Jeep Grand Cherokee new. Now has 57000 miles on it. Two main problems now exist: 1. I had to have brakes replaced after 25000 miles. They now need replaced again. Extreme vehicle shaking and vibration thru the steering wheel. Appears to be common prob experienced by many based on the volume of complaints I am seeing. Dealer will not assist. Chrysler rep will not assist. 2. experienced low oil pressure reading. Took car in for analysis and they tell me engine needs replaced. Gunk buildup in engine they say is cause of problem. Oil has been changed regularly. I cannot prove record of all oil changes, but it has been changed at reputable service centers. Engine $5600. Chrysler district unwilling to assist. I am frustrated at their lack of communication, attitudes, and lack of quality in this vehicle. They try to make you feel like a common criminal and are unwilling to stand behind their product. This vehicle cost about $35,000 and it is far from being worth the value.
Warped brake rotors. Three sets of warped front brake rotors in less than 36000 miles. Vehicle has severe front end movement and steering wheel shake when brakes are applied at speeds greater than 50 mph. It is unsafe to operate on the interstate because of the rotor warpage. Jeep wants over $400 dollars to install the latest tsb to correct defective rotors but will only guarantee for 90 days. If ever there was a need for a safety recall, this is it. Jeep should install their latest tsb (hopefully it is a true fix for the design/defective rotors) and be held accountable that it has corrected the problem with the Grand Cherokee braking system.
I bought the 2000 Jeep Grand Cherokee car brand new, one year later we had to have the rotors replaced, six months later we had to replace the brake pads. Six months after that, the automatic door lock on the diver's side started making loud screeching noises whenever you lock and unlock the door, a dealer looked at it and estimated $700 to have it repaired. We've been having fron suspension problems, and the transmission makes a humming sound when it's in reverse. What's next?
I have a 2000 Jeep Grand Cherokee and when braking at speeds ranging from 30mph (city driving) to 50mph(highway driving) the brakes started pulsatiing and the steering wheel started shuddering violently. This has happen to my SUV twrice before around six months after I purchased the vehicle. The first time it happen I wasn't aware of how to obtain this info and I paid for repairment(learning curve). The second time the problem reoccurred I found NHTSA and the proper tsb, armed with that documentation I went back to same dealer they said they fixed the problem at no charge tsb bulleton help alot, well as god be my witness it is happening again as of right now. I went back to the same dealer with documentations (history of same repairs) they want to charge me to get it repaired. I told them I wasn't paying jack I didn't pay on the second time it happen why now, anywhy I told the service advisor that I want it in writting that they are not going to honor the tsb as far as no charge to me the client. I feel why should I be liabiel for their design flaw.
At about 30K miles started to have a shimmy from the front end when applying brakes. Took to dealer and they advised brakes are 'wear' items and wouldn't correct. Ended up buying 'upgraded' factory brake calipers for the front and aftermarket rotors to correct the problem. Caw.
I have a 2000 Jeep Grand Cherokee Laredo.I have had the rotors replaced four times in under one. I feel that this problem should be addressed by DC as a recall. I 've tried to get the tsb ( technical service bullitan) done for free being that this is an ongoing problem with thse vehichles and I was denied.
While driving at 50 mph and applying brakes to slowdown there was vibration in the steering wheel. Dealer inspected vehicle several times, but could not duplicate or correct the problem.
My 2000 Jeep Grand Cherokee has had its rotors resurfaced oor replace four times in less than 50,000 miles. An obvious defect that DC has acknowledged with a service bulliten, but no recall. Warped rotrs are a serious safety/handling/stopping issue at hwy speeds. Please force a recall.
Braking system on 2000 Jeep Grand Cherokee.the brakes are warpping badly causing the ABS to kick in in snow and ice before needed.the dealer in puyallup knows the exact problem claiming to fix it requires the calipers/ rotors to be upgraded to a 2003 model.the vehicle has 52,000 miles while the pads still have 50% left.this problem has become increasing worse to a point we no longer drive it to mountains. Please advise.
This was a decent truck while under warranty. Since standard warranty has ended have had numerous rotors and pads about 8000 miles each (3) times. Stereo speakers (infinity) 2 pair. Now all power locks and actuators are bad, along with a grinding noise when you put the thing in reverse. Response from dealer (2) and the diamler. Normal, wear and tear, could not duplicate. I have spent about $3500 on this vehicle on just garbage failures, not to mention pm's. this vehicle only has 71000 miles on it and was bought new. This is the 3rd and last Dodge product I will own.
I own a 2000 Grand Cherokee limited. This is the 3rd time in three years I have had to have the vehicle in for brake problems. The car shakes violently when stopping forom hig H speeds this can be very dangerous to all drivers. The dealer says it is bad rotors and Jeep is aware of the problems and refuses to correct it. I know ia am not the only one sinc I have seen many complaints about this issue.
The 1999-2000 (at least) model years of the Jeep Grand Cherokee have a softer metal used in the brakes. This causes the driver to have the sensation that the vehicle will not stop in time to avoid a collision. I experience this myself. The brakes wear unevenly and also cause the vehicle to lope or buggy when stopping. My vehicle was in for a major service yesterday and I asked the service department personnel to check on the status of any type of a recall. A factory rep was present at that dealership at the time and was asked about this situation and they were advised by the rep that there would be no type of recall at all. When the service department personnel stated to the rep that he/she was aware that this needed to be fixed, this person's response was "no I don't".
A D V E R T I S E M E N T S
- Metairie, LA, USA