This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Disc brakes continually need work. Rotors warp and must be turned every 10,000 miles! now the automatic transmission won't shift out of 2nd gear until the car is warmed up. What next? the brake maintenance alone has cost me nearly $2,000. This is a $30,000 vehicle and should not require this much maintenance!
I own a 2000 Jeep grand cheerokee with 52,000 miles. Today I brought the vehicle in for the 4th time to have the rotors resurfaced due to warping. The dealership has also replaced the calipers and pads on the front and back of my vehicle. The dealer is very aware of the problem and said it is only a matter of time until the brakes are recalled. In the meantime, I am driving an unsafe vehicle.
I purchased my 2000 Jeep grand che. Laredo brand new in 2000. VIN # [xxx]. since that purchase we have had nothing but trouble with the brakes. The rotors were replaced before it had 12,000 miles and have been turned several other times. Brake pads wear out as quickly as we can get them on. Now on 10-23-03, we took the Jeep into a local service shop for an oil change and tire rotation. They informed us that the rotors need replacing again and all four wheels need pads. They told us that there is a service bulletin from Jeep about this problem. They said they called the local Jeep dealership and were told that there is a kit available to fix the rotor and brake problems. The kit to fix the problem will cost us $470. We feel that this brake problem is Jeep's fault through having a poorly designed braking system. The complaints about the Jeep's brakes and rotors started from the first day someone purchased a 2000 Jeep Grand Cherokee. We feel that we should not have to pay for the kit. Jeep should make the kit free of charge due to their knowing this problem existed from day one. We have already put enough money into trying to fix this braking defect. I contacted the Jeep hotline today and they said that the cost would be ours. It was not a recall, just a service bulletin about the kit. Jeep needs to step up to the plate and do the right thing or NHTSA should get off their hands on this matter and order Jeep to do a recall and install the kits. This is not a new situation and NHTSA needs to step in, these are the brakes of our car. Do we have to die before something is done. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Recently purchased 2000 Jeep Grand Cherokee Laredo. The brake rotors were warped, and paid to have them resurfaced. The rotors immediately warped again, and I had another shop replace them with oem rotors. The vehicle still exhibits unsafe behavior under even moderate braking conditions, and I have no money left for rotor repairs. I now find myself avoiding braking (ridiculous I know) in order to escape the noise and vehicle shaking. Dealership states it's a common recurring problem, but Chrysler will not recall. Seems like a complaint is in order. Thanks.
I own a 2000 Jeep Grand Cherokee limited. Every 5000-7000 miles, a serious vibration arises when breaking at speeds greater than 50 mph. I have had the problem serviced 6 separate times over the past two years. The car only has 54,000 miles on the speedometer. All brake rotors and calipers have been replaced (more than once), but the problem keeps recurring. Jeep representatives no longer want to deal with or repair the problem.
The rotors were warping and caused the brakes to wear prematurely. The dealer was notified. The transmission displayed slipping and there was a flat spot on the tire(s).
When the consumer attempted to make a gradual stop and applied the brake pedal there was excessive pulsation. Consumer contacted the dealer. The dealer will replace the rotors and pads in attempt to correct the problem. Both front and rear brake rotors had excessive run out and were resurfaced.
Both front and rear rotors have excessive run out. Excessive rotor thickness variation generated by pool caliper centering causing steering wheel shake. Brakes were repaired 12/26/2000 at 11,579 miles and again at 21,915 miles on June 13, 2002. Took it in again July with 30,700 miles and was told it was out of warranty and too bad. I had been assured from the beginning that Chrysler knew of the problem and would stand behind their car until it was satisfactorily repaired. This information was provided by ray hutchinson, service manager of lithia Jeep in anchorage, Alaska.
Complaint investigator, I purchased a used 2000 Jeep Cherokee Laredo in August of 2002. At the time of purchase, the brakes were pulsing badly and the dealer turned the rotors. In less than 12 months and less than 10,000 miles the rotors are once again pulsing very badly. Since I purchased this vehicle, I have learned that this model has brake issues. Does Chrysler Corp. Have a solution for this? I heard that Chrysler will replace the brakes because the factory rotors are inadequate for the vehicle under some type of customer satisfaction effort but will only offer this of the customer complains vigoursly. Any additional informatuion that you could supply would be of great assistance to me while I attempt to resolve this problem. Fyi - I purchased an extended warranty when I purchased the vehicle but rotors are a "normal wear" item. I would agree with this statement if the factory rotors originally supplied on the vehicle were "normal" and the factory brakes were adequate for the vehicle. In my opinion, the factory supplied brakes should be covered under some type of defects in materials or workmanship. My research has uncovered that the rotors are too small for the weight of the vehicle. No one has died from this thank goodness but I believe that the consumers who have purchased these vehicles have been damaged and should have some type of recourse in this matter. Sincerely, robert G. spinks
2000 Jeep Grand Cherokee brake rotors continue to warp causing severe pulsation in steering wheel during braking, particularly at higher speeds. I believe the problem is due to a design flaw which began in the 1999 model and has not yet been corrected in new models. Daimler-chrylser will not solve the problem, the local dealership in boise is keenly aware of the problem. First warping occurred on all 4 brake rotors under 4900 miles. Front rotors have been replaced 3 times and resurfaced twice, back rotors resurfaced once and replaced once, all within 36000 miles. I am concerned that my family and others on the road are at risk if I am unable to stop and/or control the vehicle.
2000 Jeep Grand Cherokee 4X4 V6. The steering wheel and brake pedal would pulsate horribly and shake when applying the brakes. This problem was due to the front rotors which were not covered under warranty eventhough there are 2 technical bulletins from Jeep covering this problem. Dealer replaced the front rotors, calipers, and pads as suggested by the bulletins. #0500302 - cost of the repair: $552.22.(2) dealer informed me after fixing my brakes that the the rear differential has a high-pitched axle. This is caused by a faulty rear differential which needs to be redone. Not covered under warranty. #0300302A - estimated cost of repair $932,
I have to replace the rotors on my 2000 Jeep Grand Cherokee a 2nd time. The 1st time was at 12,000 miles. They at 35,000 miles they went bad again. Jeep told me they were out of warranty at 12,000.
Power steering pump broke on vehicle. While driving the consumer completely lost the power steering on the highway. The power steering had a kink in the column and could be heard when making a turn. The power steering hose was replaced along with the steering pump. The consumer was informed that the front left tire was bald due to improper alignment. There was a whistling sound under the hood when the vehicle was idled. The water pump and the clutch was replaced due to bad bearing. Also the rotors were replaced.
Rotor vibration issue with my 2000 Jeep Grand Cherokee Laredo 4WD. Very bad and Jeep will not deal with it due to mileages and because only is service bulletin and not a recall item. At 17,000 miles reported issues; but the service techs. Failed to inform me and also to do the brake replacement kit recomended by the service bulletin. Now they will not fit the rotors dues to the mileage issue. Even with worn brakes I have never had vibration issue like this and frankly its a safety issue!!!!!!!!!!!!!! at this point.
A D V E R T I S E M E N T S
- Chesapeake, VA, USA