This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have a 2000 Jeep Grand Cherokee Laredo.I had the rotors resurfaced twice and the rotors and calipers replaced once in 20,000 miles.the Jeep has 27,000 miles now and is starting to shake when you apply the brakes.why hasn't there been a recall.
The brake pedal pulsated when it was applied. In addition, the steering wheel jerked when the brake pedal was applied. The brake rotors were cut at 7,000 miles, replaced at 13,0000 miles and cut again at 19,000 miles. The failure has recurred at 28,000 miles. The dealership indicated this failure happened because of the quality of steel used combined with heat caused the rotor to wrap.
1. transmission: Having problems shifting from 2nd gear to 3rd gear until car is fully warmed; occasionally, the car stalled due to the gear not shifting properly; 2. brake rotors: Rotors warp within 12,000 miles; changed new rotors and pads three times; 3. alignment: Pulls to the right summary: Transmission & brake rotors are known problems by dailerchrysler---unsafe vehicle.
Problem pertains to rotors, discs & calipers on a 2000 Jeep Grand Cherokee.problems cause severe vibration & shimmying when brakes are applied from 15 to 55 mph.was unaware the dealership resurfaced rotors between 7,000 & 8,000 miles when taked in for an oil change in 2001.problems occured again in 2002 at 14,500 miles-rotors were resurfaced again & they informed us then that the rotors were already resurface once in 2001.problems occured again in 2003 at 23,600 miles-rotors, brake pads & calipers were all replaced.having more problems now July 7,2004-rotors are warped again at 29,500 miles. This is a very dangerous vehicle to operate in the mountains of pennsyvlania.I would like to have the NHTSA recall this vehicle and have it repaired properly.
I had a 2000 Jeep Grand Cherokee with about 35,000 miles on it. In the course of my ownership (about 3 years) I had the brakes worked on at least 3 times. The first time they replaced the rotors, the second time they replaced the rotors and the calipers. The 3rd time (after the warranty period) they replaced something else and then had the gall to charge me for it. Fixing brakes at a rate of about every 12,000 miles is absolutely outrageous. I can't believe this vehicle has not been recalled to actually correct the problem. It is a serious problem that can cause loss of control of the vehicle.
- Pueblo, CO, USA
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While driving at any speed consumer felt pulsation in the brake pedal. Dealer examined the vehicle and found that the rotors were warped. The rotors were replaced. However, the rotors needed to be replaced again.
Consumer started experiencing problems with the brakes nine months after purchase. The consumer had rotors replaced several times. There was an excessive crank when the consumer attempted to start the vehicle, the dealer replaced the fuel pump quad ring. The tail light bulb and water pump was replaced.
Defective brakes on 2000 Jeep Grand Cherokee. Severe vibration of steering wheel and vehicle when braking. Occurred at 10,721 miles, 36760 miles, and now at 57,000 miles. Fixed by Chrysler first 2 times, refused to fix the 3rd time. Dealer says 4/5 complaints per week for 2000-2004 Grand Cherokee. Rotors keep warping due to bad metalurgy [per service manager. Vibrates so hard it will take the wheel out of your hands if not holding tight.
The front brake rotors on my 2000 Jeep Grand Cherokee warpe about every 10,000 miles. I am about to replace them for the third time at 42000 miles! at 31000 miles, the local Jeep dealer installed a "fit" kit" which obviously has not worked. The brake problem is an obvious safety problem. The first time that this happened, I was traveling down a steep road in the Sierra/Nevada mountains and almost lost control of the vehicle. The vehicle experienced severe shaking and steering wheel jerking during breaking. I had to gear down and travel very slowly until I reached level ground. After intense questioning, the dealer (joe kerley: San jose ca) acknowledged the frequency of this problem. So has Chrysler via the "repair kit". a call to Chrysler indicated that they wont act because roters are an wear item. I bellieve that there is a design flaw that has the potential to hurt or kill someone. Please get on the ball and investigate and order a recall.
Rotors on vehicle warped at 14,000 miles. Dealer replaced them. Now after another 14,000 miles they are warped again. Dealer says they are having numerous complaints regarding warped rotors. This is a severe safety issue. When braking the vehicle, steering wheel and brake pedal shake and shimmy excessively making it difficult to control the vehicle. Dealer won't repair unless I pay for it. Chrysler customer service won't assist, they say write a letter to let us know. After finding this website I am thoroughly disgusted with Chrysler's lack of concern for this safety issue. Will Chrysler wait until there is a fatality before they issue a recall? no more chyrsler products in this household.
Rotor are warping at 15,000 mile intervals. Dealer says they are having numerous complaints regarding warped rotors. This is a severe safety issue. When braking the vehicle, steering wheel and brake pedal shake and shimmy excessively. Dealer replaced rotors at 14,804 miles. Vehicle now has 31,255 miles and exact same problem is occurring. Dealer won't repair unless I pay for it. Chyrsler customer service won't authorize any repair, just said write a letter. Disgusted with Chrysler after seeing this website. Will Chrysler wait until there is a fatality before they put in a recall? no more Chrysler vehicles in this household.
While I am generally very satisfied with my 2000 Jeep Grand Cherokee, I am writing to complain about a chronic problem I have experienced. In 2000, when the vehicle was very new, I noticed vibration in the steering wheel. My Jeep was repaired for warped rotors and the brake pads were replaced and the rotors cut. Then, in 03/02, I had the same problem and the vehicle was repaired for the second time. Then again in 03/03, the same problem! this time, the folks at ramsey Jeep told me that they were installing a "kit" that would solve the problem for good. At this time, I was very happy to know that Jeep realized the problem and thought my troubles were over. Now in 04/04, I am sorry to report that I am experiencing the same vibration in the steering wheel and I don't need the technicians at Jeep to tell me what the problem is. The rotors will require replacement for the fourth time in $60000 miles.
While driving 35 mph vehicle vibrated uncontrollably. Consumer maintained control of the vehicle, and drove it to the dealer for inspection, and mechanic determined that brake rotors needed to be replaced due to corrosion. Mechanic replaced the rotors seven times, but problem recurred.
I own a Jeep Grand Cherokee limited w/ 36,000 miles brakes pulsate at 40 mph and almost out of controll @ 55 mph and over when applying brakes. Almost side swiped a bus with my child in car to keep it on the road. Have returned to dealer ( john irish auto plaza san rafael ca) jim graves has been very understanding. Its not the dealer I am upset it is with Chrysler/ daimler!!! they have a serious problem, are they waiting for someone to die!!! they replace with the same defective rotors they should provide another brake rotor system to see if it takes care of the problem. I hear stillen has something that may work. History: 8181 miles brakes shimmy; excessive run out, 9377 miles replace front rotors, 15832 miles front & rear have excessive run out resurfaced F & R rotors,21293 miles shimmy excessive run out; replaced front clippers & rotors, 26,133 miles F & R rotors have run out, 28921 miles vibration F & R rotors have excesive run out; resurfaces F & R rotors. 29450 need rear brakes, 29492 miles replaced rear brakes and rotors. 33101 miles shimmy vibration F & R rotors have excessive run out. Resurfaced F & R rotors. 36202 miles vibrations again taking back to dealer. Manager agreed this is really bad!
2000 Jeep Grand Cherokee limited has a defective engine. (nar). While braking the front end vibrated. The dealer indicated that the manufacturer is aware of the problem and would resurface the rotors under warranty. At 26500 miles the rotors failed again and this time the were replaced. At 49000 miles the problem recurred. The vehicle was taken to an independent mechanic who suggested that the parts used were of poor quality. The manufacturer refused to pay to replace the parts because the vehicle was out of warranty. *
I have experienced steering wheel shaking while braking on the highway. At first I thought it was due to the road, but it has been recurrent. I will have to get the front brakes repaired.
I have a 2000 Jeep with recurring problems with what I am told are the brake rotors. They apparently keep warping, causing moderate to severe shimmying when braking at higher speeds and pulsating when braking at lower speeds. At 10,531 miles I brought the car in. They resurfaced the rotars which they claim the manufacturer claimed would fix the problem. Then at 26,579 miles I was back at the dealer. They told me the manufacturer had a different solution. They replaced the rotors, brakes and calipers. I was skeptical that they were replacing a defective part with the same defective part. I told them I had a 1995 grand cherekee that had over 100 thousand miles and never had any problem with rotars so why didn't the manufacturer just use the 1995 part but, again, I was assured the new rotars were different and defect free. Now I have 49,000 miles on the car and it is again at the dealer for the same problem. The dealer and manufacterer say they will not make any further repairs.the service manager told me I had three options. One, they would replace the rotars for $240. Two, do nothing because the manufacturer assures me that the problem does not effect safety or maintenance for any other parts on the vehicle.(which by the way I find to be a ludicrous statement and a callous disregard for the safety of their own consumers let alone others on the road since the car becomes very hard to control when the front end is shaking violently) and third, I could buy the part from a non-dealer at after market prices and get rotars made of a different and presumably stronger material. None of these options were appealing since experience with two Jeep prior to this one dictated that this was not normal wear and tear, had nothing to do with my driving, and was clearly a defective part.
I bought my Jeep 6 months ago. It now has 79000 miles and I have no clue how many times the previous owner changed the rotors. I also have the problem of a vibrating uncontrollably wheel when I start to break at 30 mph or over. I guess I will have to change my front rotors and then deal with it again in 20,000 miles. I find this to be ridiculous.
A D V E R T I S E M E N T S
- Jersey City, NJ, USA