This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The front discs wear out prematurely. I will be bringing my vehicle in for the second time in a to get the rotors replaced. The brakes first warped at about 15000 miles. Then again at about 28000, possibly sooner. Dealer replaced first set of rotors no charge. My father drives the identical vehicle and he is experiencing the identical condition, although he has not had to replace the rotors like I have. I have never had to replace rotors prior to 70000 miles or so on previous cars.
We returned the Grand Cherokee because while we were driving and hitting the brakes, the steering wheel started to shake. The dealership told us that the rotors were warped. They weren't covered under warranty because we had more than 12000 miles on it. The rotors were warped, but the brakes were excellent. We feel that the rotors should have been covered. We've only had the new Jeep a little over a year. How can rotors get warped that quickly"???"
At 10000 miles there was shaking in front end whenever consumer applied brakes. Dealer turned warped rotors. This took care of problem for about a week. Dealer wants consumer to pay for new front rotors, warranty only covers 12000 miles.
Consumer had put vehicle in park while it was idling, consumer saw that vehicle was going in reverse and tried to jump in to stop it, however it ran into another vehicles door and stopped. Rotors have been turned before warranty ended due to vehicle was jerking while braking, consumer also states that the hotline is worthless, she stated she could not get through and then when she did, she was on hold for 15-20 minutes.
- Wall Lake, IA, USA
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I am having to replace rotors on my Jeep Grand Cherokee for the third time in 30,000 miles. When I removed the front tires to rotate them, I could grab the rotors and effortlessly move them quite a few centimeters. I am in fear of having a catastrophic failure and will be requesting that Jeep take back my vehicle and pay off the remainder of my loan. I would never have purchased this vehicle had I known or been told by the dealership that there was a major problem with the braking system. I feel Jeep has put my family's lives in danger in order to make a buck.
The brakes began pulsing and the vehicle shaking when stopping. It got worse each week, . I finally took it in for repairs. 23,000 miles is too soon for a complete replacement of rotors on any vehicle! Jeep should replace them as defective.
Rotors had to be reworked at 10,000 miles an and now must be done again at 15,000. Dealer said will only cover when under 12,000, known problem and Chrysler fails to acknowledge. Will cost me $350 every 5-8,000 miles" could be a safety issue, steering wheel pulsates a lot when the rotors finally get real bad. Chrysler should find and fix this problem. $30,000 vehicle and will need rotors every 5-8,000 miles? ? "
Steering squeak or moan when turning, evident since day of purchase, vehicle is now one year old. Repaired numerous times but still not fixed. Other vehicle problems includes warped rotors at 14000miles, dealership replaced front rotors.
When brakes are applied they would shimmy, but vehicle could stop. Had taken vehicle to dealership, and mechanic machined rotors and replaced pads. On 12 Feb 01, after 9,834 miles, shimming problem with brakes returned. Took back to dealership, and mechanic replaced both front rotors. On 07 Aug 01 at 14,142 miles, shimmying problem returned again. Same replacement was done. Rotors not under any warranties. Consumer also stated that left front door was making a noise.
Vibration while applying brakes at speeds at or above 35 mph. Dealership has not examined vehicle to determine the cause. Please provide any additional information/attachments.
Front disc brake rotors fail after 4,000-6,000 miles on my 2000 Jeep Grand Cherokee. It is not an isolated problem; Chrysler knows of it, dealers like mine replace them regularly, and as long as the new ones fail within the 12,000 mile warranty will continue to do so. But Chrysler has no apparent intention of dealing with this problem in any other fashion. My car is unsafe due to brake pulsation once the rotors have failed; I tow a 2-horse trailer with it regularly, and the danger from the brakes is heightened with the added weight. I do not understand the failure of Chrysler to deal with this as a safety issue. Given the history of brake problems on previous years, this should also be of greater concern to NHTSA than it seems to be. The "fix" for previous brake problems (large recalls for earlier models) in newer models has introduced new problems. My Jeep is unsafe to handle at speeds over 30 mph due to brake pulsation, front end wobbling, etc., whenever the problem has recurred. It is currently in the shop again for the same problem.
Consumer states vehicle vibrates when brakes are applied, consumer took vehicle to independent mecanic and was told that the rotors were extremely out of round.
A D V E R T I S E M E N T S
- Mchenry, IL, USA