This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Bad brake rotors. I have replaced rotors twice. I have only 62K. Very violent shaking, and shimming. The shaking even continues after brake pedal is released.I believe this is a defect by a manufacturer.
Chronic brake warpage. With in 30,000 miles I have replaced both front rotors 3 times and rear rotors twice. Each set of rotors was turned at least twice before being replaced. Tsb performed by dealership with no affect. Brakes will show signs of warpage in approximately 200 miles. By 1500 miles they are intolerable.
1999 Jeep grand chereokee, front disc brakes keep going out. Rotors goes out of round, about every 15000 miles, due to poor rotor and caliper design. Jeep (and dealers) know this is a problem because there is tsb regarding the issue with the fix being new rotors and calipers of a different design, but they won't do anything to fix it, without costing $500+ to the consumer. Accident waiting to happen.
Consumer complained about a front brake rotor problem. When the brakes were applied the vehicle shook. The rotors were replaced or resurfaced at least 6 times.
Faulty brake rotors have been a systemic problem on this vehicle. The symptom is severe pulsation which worsens over time causing the vehicle to lurch and/or be unstable while braking. Rotors were turned or replaced at 10000 miles, 18000 miles, 31000 miles, and 35000 miles. At 36K miles, my warranty ran out and Jeep would not fix this any longer at no cost. I incurred an expense of $351.90 at 52K miles and another $544.76 at 69K miles. The final repair was a full brake replacement with "new designed" parts (routers and calipers) and appeared to fix the problem. At 80000 miles, the problem is back somewhat and is worsening over time. Continuing to pay for repairs of a systemic problem with routers warping due to high heat should not be the reponsibilty of the consumer.
Premature brake failure. Email consumer letter in reference to a 1999 Jeep Grand Cherokee that is experiencing premature brake failure. This email consumer letter is an add to to the internet voq request # 10052387.
Have had the rotors replaced five times at 48,000 miles. The vehicle's front end shakes uncontrollably when brakes are applied at 50 mph. At low speeds pulsation and vibration in the front end occurs. Unacceptable that every 3-5000 miles I need to replace the rotors and pads. I cannot afford that. When is Chrysler/Jeep going to rectify the problem" when enough deaths or law suits are filed"
When driving over 55 mph vehicle vibrated when the brake pedal was pressed. Dealer tried on five different occasions to fix the problem. The calipers/rotors, and pads were replaced, some more than once.
My 1999 Jeep grand chrerokee has a significant brake system problem requiring turning of the rotors at approximately 9,000 miles and replacement of the brakes and rotors at approximately 19,000, 36,000, and 51,000 miles(approximate mileages based on memory but I can provide detailed service records if needed) each time replacement was required to eliminate a severe vibration (which felt like I was driving over rough railroad tracks) when the brake pedal was depressed. All installments prior to the one at 51,000 miles have been at the Jeep dealer. Each time, when I questioned why such frequent replacement was needed, I was told "it's a wear and tear item". the most recent rotor change (at 51,000 miles) was performed by an experienced person at an independent garage. He told me that the problem appears to him to be a design flaw resulting in misalignment of the brake calipers, rotors and brake pads such that one of the two brake pistons brakes is striking its target slightly off-center. Continuous misalignment of the brake pistons appears to be causing the rotors and brake pads to wear unevenly resulting in development of the vibration. So replacing the rotors and brake pads fixed the problem for now but is only a temporary solution. With new rotors and brake pads, the vehicle is braking fine but I anticipate that by 60,000 - 65,000 miles the problem will occur again. You have several tsb's on your website reporting "vibrations" when the brake pedal on this model vehicle is depressed but none of the tsb's elaborate on the cause of the problem. I have contacted Chrysler directly multiple times and keep getting put off with "it's a wear and tear item". now that I have been alerted to the possiblity that there appears to be a brake design flaw I think that they are just ignoring a problem that should probably be a recall. I am not aware of any safety issues. Thank you for looking into this problem.
1999 Jeep Cherokee. Warped and continous problems with rotors and calipers. Problem continues shortly after having them fixed repeatedly. The pulsations at high speeds(55mph) are violent.saw the same/similar complaints by many others. Dealer says Chrysler not responsible. How many times can you afford to fix the same problem? something that has no remedy must be a design fault.
When braking brakes squeaked. Took vehicle to dealer, and dealer replaced the brakes every 12,000 miles. Also, automatic transmission gear indicator failed to engage properly.
Purchased a Jeep grand cehrokee last October. In December I had to have the rotors replaced within 1,000 miles of the original replacement, the rotors warped again. I replaced the rotors again in March, by July the rotors had once again warped. The brake company who replaced the rotors both times with new factory parts will not award the waranty of the rotors. They said it is a problem with the 1999 Jeep Grand Cherokee and not their products. I am forced to again pay to have the rotors replaced. This is the third time in less then a year. I have never had this problem with another vehicle I have owned. In addition, the car exhibits a "stop and bump" every time the vehicle comes to a stop. I have seen this problem addressed with the drive shafts, but apparently even replacing this part, does not cause the vehicle to stop this behavior. Lastly, the vehicle is hard to shift from second to third gears. I did not expect to have this many problems with a vehicle first of all that costs this much and secondly that is so new. I am extremely dissappointed.
Within four years approximately 8,000-10,000 miles both front brake rotors had to be turned twice and then replaced. Also, both front calipers had to be replaced. This causes vehicle to vibrate and make a grinding noise when braking. Dealer and manufacturer were notified, and were unable to locate the cause. The brakes pulsated while driving. The dash vent did not work, and the air only worked through the defrost. The consumer stated the front end of the vehicle felt loose, the dealer discovered the ball joints needed to be replaced. The driver side rear quarter panel was loose
Had car 1 yr, 62, xxx mi; when we test drove with 36, xxx miles, the brakes shook violently when braking; dealer installed new rotors; 3 months later I replaced brakes; 3 months after that vibrating again - rotors turned and replaced brakes again; brakes are squeaking again now; in shop for third time for transmission problems - slips gears, clunking in low gears, won't shift, surges ahead when stopping; revs up prior to shifting; dealer keeps replacing parts to fix the problem; replaced 2 electrical window regulators (drivers & passengers side). This gorgeous vehicle is a nightmare.
Ongoing replacement of rotors and pads. After 108000 miles I have had at least 5 sets, turned rotors at least 2X and now they need it again. Chrysler says I have to pay $500 to fix. Absolutley absurd!!!!!!!!
A D V E R T I S E M E N T S
- Brownsburg, IN, USA