This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The steering feel is very lose. The truck has the feeling like it wanders in the lane and always needs steering correction to keep it going straight. None of my other cars have ever driven like this including my past Jeep. This mainly happens at highway speeds.
While driving approximately 45mph on a 2 lane road, my steering wheel became stuck or frozen in its position. I was unable to course correct, and ended up braking into the median. I never lost engine power, or power steering. The wheel was simply locked, stuck, or frozen. Once stopped, I tried the wheel again, and it worked. I've since taken the vehicle to Jeep, and they are attempting repair.
Excessive steering wander/road walking. This is being reported in large numbers of Jeep Gladiator vehicles in all Jeep forums. Especially dangerous at highway speeds, and with increased winds, or towing. Jeep currently has a technical service bulletin 08-074-20 activated, but dealerships don't have available stock of the replacement steering box called for, and seem disinterested in replacing because it is not a recall. This condition and problem has been present since buying the vehicle, and that is consistent with reports by other buyers across all forums. Please consider making a recall, as the problem is dangerous, and affects most vehicles, so as to facilitate replacement.
Truck wanders on highway. Steering has play in it that is basically a dead spot roughly 2 inches each way from center. Returned to dealer they acknowledged this is a know problem with the steering. Service manager told my wife and I that Jeep does not have a fix for the problem and quote "you can either drive it the way it is or let is sit in driveway". service manager unsure what the issue is but admitted to me that there is play in the steering. We drove a comparative new from the lot and the issue was slightly worse on it. Still waiting, now six calendar days, for response from service manager about next steps. I see that this is a common complaint and would like to company to issue a recall for this safety issue
Vehicle is unsafe at highway speeds. Steering is extremely loose causing vehicle to wander left and right and difficult to keep in lane.very unsafe in moderate to hard braking as well. Manufacturer has issued a tsb but dealerships are not forthcoming in the repair. This needs to be a safety recall before people more people are hurt/killed
- Maricopa, AZ, USA
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The vehicle developed severe shaking in the steering wheel at highway speed. This is typically referred to as death wobble. The vehicle steering, suspension, and tires have not been modified from the factory. The steering has been present since purchasing the issue but has recently developed into a much more unsafe condition.
At a low speed in a right hand turn, a complete loss of steering control occurred. Steering seamed to lock up. Had to stop vehicle, used some force to turn steering wheel left and right. After attempting this task, when turning th steering wheel to the left, ability to steer returned. Vehicle was then moved into the garage and left. This occurred2 days after vehicle was reported by dealership as being repaired. This has occurred several times, turned over to dealership for repairs. I do not feel safe operating this vehicle.
1 inch of play in steering wheel both right and left of center at all times. Vehicle wanders and requires constant correction to hold a straight line at all speeds. Driving at highway speeds (55+) is dangerous and requires repeated back and forth motion to keep vehicle in lane.
The vehicle steering is very loose at highway speed requiring constant corrections. The vehicle will wonder within the lane. It also feels like there is a dead zone in the steering wheel that's far above any other vehicle I have driven
The steering is unstable at highways speed with wandering and constant steering correction needed. At times, there seems to be notchy feeling when turning the steering wheel at low speeds - just a bit of resistance then it's gone. The wander and steering correction is worse the warmer it is. I picked the date of my last longer trip but it's been common since summer 2020.
Excessive steering wheel play of approximately 5 to 8 degrees before vehicle responds to inputs. This can be noticed driving on flat level street and moving the steering wheel from left to right until vehicle just starts to respond. Steering play seems to vary a bit between very hot and very cold outdoor temps. At highway speeds vehicle requires constant focused attention to maintain position within lines. In high wind situations at highway speeds driving for more than an hour becomes stressful due to trying to keep vehicle on road. So far this has not caused an accident but does make highway driving very annoying and stressful. In city driving the steering is not too bad unless driving 40 or faster. Turning and cornering steering response seems normal without the play, once pressure is initiated in that direction. Play seems to be localized in the neutral position of the steering box. This is a continuing issue with no part recall, there has been a fca technical service bulletin tsb-0807420 group 08 electrical dated August 10, 2020 but manufacture parts and response to this issue has been unacceptable.
Fca has admitted to bad tsb steering gear and has not recalled the vehicle for the part but has made the part available for free for those who have had issues with steering being wobbly. They no longer state part is available. They have canceled all part requests.
I experience the extreme vibration on highway speeds in my steering when I hit small bumps. Death wobble it is commonly called. I asked them to fix it once and it is still there.
My 2020 Jeep Gladiator mojave model has a major issue with its steering, when driving on the freeway the vehicle wants to wander out of the lane (while the steering wheel is kept straight), the vehicle will wander side to side and go outside of the driving lane. To keep the vehicle in the lane one has to do multiple steering corrections to keep the vehicle driving straight. As an owner of many previous Jeep I have never seen it like this before. Alignment is good, and the vehicle is stock, stock suspension and wheels and tires. This poor steering performance was like this when new and picked up from the dealer. It is very dangerous and my wife is scared to drive the Gladiator, there needs to be a nationwide recall to address this safety issue for the steering rack.
Since the vehicle was new, it wonders at highway speeds. There is a lot of play in the steering wheel/gear box. It requires constant correction to maintain the lane and is dangerous and will fatigue the driver on longer drives.
Brand new vehicle with less than 600 miles on it suffers from very loose steering resulting in wandering and dead spots in steering. Very dangerous at highway speed because of constant corrections needed to keep vehicle in traffic lane. Tsb issued by manufacturer but dealers refusing to do work and now manufacturer cancelling parts associated with tsb repair including steering gear and mounting bolts.
Since purchase this vehicle has had loose and unresponsive steering. It currently has 1600 miles and has been in the shop multiple times. I am told the steering gear needs to be replaced under a campaign however there is no decal as of yet. Jeep does not have the required parts in stock and I am being told it may be months until a repair is available for my vehicle. I also have a problem with the U connect system crashing which also controls most of the interior of the vehicle and renders most of those items like the HVAC inoperable until the system is reset. Both of these issues are constantly present. The steering issue is a nussinace below 40mph and nearly uncontrollable at highway speeds. I feel completely unsafe in the vehicle. The steering wheel sits approx 15-20 degrees to the left to go straight and you can move the wheel the same distance to the right before it reacts. To maintain a straight line you must constantly over correct the wheel.
The steering allows the vehicle to wonder and requires constant correction. There is free play in the steering that requires constant correction to maintain my lane of travel. The issue is extreme at highway speed and compounded on rough paved roads. There are several times that I could not correct the wondering of my Jeep Gladiator quick enough and have left my lane of travel due to the steering issue causing to potential hit other vehicles traveling next to me on multi lane roads or drive off the road. The steering is on the Gladiator is S serious issue and make the vehicle difficult to control.
A D V E R T I S E M E N T S
- Quincy, MA, USA