This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
First, my secondary battery died 1.5 yrs into ownership and completely disabled my vehicle at a stop light, which left me nearly getting slammed into multiple times from the rear at an extremely busy intersection. There was no warning that the battery was failing -?" no -??idiot light-?? -?" and a fire truck had to assist in getting me to safety. I was stranded for 3.5 hrs awaiting a tow to the dealership, who kept it for a week before it was replaced. Secondly, I have had no less than 5 terrifying -??death wobble-?? incidents to date with the truck when traveling on the freeway at high speeds of 65 - 75 mph. My truck is stock from the factory with no modifications to suspension, tires, or anything, so this should NOT be happening. I stopped by a local dealership and was told that I would need the Fox steering dampener to fix this but no one seems to be able to asses my truck to rectify and replace it without forcing me to leave it for days or even a week or more, which I cannot do since I-??m in outside sales and this is my work truck. As per your website, I have discovered an existing recall on this same issue for the 2018 - 2019 Jeep Wrangler. Apparently, Jeep has carried forward this issue to their new Gladiators. This is an VERY DANGEROUS defect. This appears to have generated 91 reports as per this article: https://pickuptrucktalk.com/2020/08/jeep-addresses-gladiator-wrangler-steering-issue/ It is also addressed in this article: https://www.motorbiscuit.com/the-2020-jeep-gladiator-has-a-major-steering-problem/ Lastly, I am on my second -??head-?? or -??stereo deck-?? and am still having multiple issues with the interface, which causes a random variety of heat/AC, lighting, stereo, phone, maps and auto start comfort settings (no heated steering or seat) and more. Local Jeep dealerships pretend to not know of any issues with a claim that there are no active recalls. I find this response appalling. I appeal to you for assistance for my safety. Thank you.
Driving at highway speeds vehicle is almost uncontrollable. Has dead spots in the steering. When you hit a bump it is super hard to control. Have to slow down most of the time to keep from veering into other lanes. Now it makes a horrible popping sound. Hate driving thus thing
Constant issue with what is commonly known as death wobble. Dealer will not fix. Nearly uncontrollable when hitting uneven bumps. Have to slow down well below traffic speed to get it to stop.
My Jeep Gladiator at high speeds drifts constantly from side to side. I just completed a 14 hour trip mostly at highway speeds and I was in fear of my life as the jeep CONSTANTLY drifted in my lane and into other lanes the entire trip. It is clear that the steering mechanism and how the car handles is very SUB PAR and will cause accidents. I am very concerned about going back on the road with this car and will NOT use this on long trips. I am completely exhausted from making adjustments with the wheel to keep me from running into other cars and trucks. I need to know what can be done to FIX this problem?
At any speed above 10 miles per hour, the steering feels really loose. Very dangerous at highway speeds where I am constantly having to correct my wandering vehicle in order to keep it in a lane. I only have 4500 miles on the truck and it has been like this since I purchased it. For an almost 60k vehicle, it handles like an 60-??s model Ford with manual steering. The dead zone in the steering wheel is ridiculous for a vehicle from the 21st century. This vehicle will cause a crash if you are not careful with the over-correction.
- Waldorf, MD, USA
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In motion; check engine light, sway at disconnect, shifter, speed control, no bus, service airbag, cooling fan began racing, shifted out of drive to neutral, fuel gauge malfunction reading empty, red light over temp gauge went on, erratic steering and braking ; very unnerving, went in to be fixed and after 2 1/2 weeks I received it back last Tuesday April 27th, and yesterday May 1st check engine light came back on, this time windshield wipers turned on and can't turn off, ABS light on again.
While driving at any speed the vehicle steering constantly wanders left to right. Steering response is very slow and is very dangerous at highway speeds as vehicle pulls to left or right causing dangerous over correction because of unresponsive steering. The problem occurs in all weather conditions and had had the problem since it was new. Vehicle currently has 5300 miles on it. The Chrysler dealer has no interest in taking care of the problem even though they are aware of the service bulletin issued by Chrysler that confirms the problem. This is a serious safety issue and needs to be corrected.
I recently purchased the Jeep Gladiator and the steering seems extremely loose as if I don't have control over 50 mph. I have to constantly make corrections when diving on the highway as it requires intense Focus not to veer into other lanes. I took my vehicle to a Jeep dealership to address the looseness and they explained that the steering box needs to be replaced, in which they did. Needless to say; because, I am posting this complaint, the steering still feels too loose, making me regret purchasing this vehicle. The steering problem needs to be addressed immediately, it is too dangerous.
Currently on my 6th bad/dangerous steering gear box. 4 bad aluminum & 2 bad 'upgraded' steel boxes. It's only a matter of time before someone is killed because of the giant dead-zone or free-play in these boxes. I thought the problem would be fixed when they switched to steel construction, but I was sadly mistaken. The problem remains that there is zero quality control at the manufacturing plant for these gear boxes, and it's fca's unethical practices that are to blame. Imo. They could step up tsb 08-074-20 to a recall, but the root of the problem still remains. These unethical scum bags do not care once they have our money. Can I call for a real federal investigation into the fca on this platform? when your kids radio flyer wagon has tighter steering than your brand new $50K Jeep, there's a problem. All the play is inside the steering box. I sent one of these bad boxes to a specialty shop, and here are their findings........... the ball sizing in the worm gear needs to be upsized/re-machined to get the proper fitment for no freeplay. The preload on the valving was incorrect, the valve was misbalanced, bearing preload incorrect, the adjustment cap for the valving was not properly staked causing it to tear up the threads, and 'we don't understand how the engineers thought that a steering gear, built like that would be ok'.
Front wheels start violently wobbling at higher speeds on the freeway making steering and handling the vehicle almost impossible. The only way to stop it is to pull over and stop the vehicle motion. It is a serious and dangerous problem. This has happened occasionally and unpredictably since the vehicle was new. Dodge says they have no fix ready.
I've owned my Gladiator 6 months. I have put just over 6,000 miles on it, and since the first week, it has driven like complete garbage. It wanders all over the road, and constantly needs over steer correction to keep the vehicle going straight. After doing some light invenstigation, Jeep knows that this is a wide spread issue. They issued a tsb repair for this problem, and I have had it completed. Once completed, there was no noticeble difference. If anything it was worse. Driver fatigue is experienced with every ride in the vehicle. It has steering dead spots at 10 and 2 on the steering wheel. The steering wheel is limp and unresponsive.
The steering wheel on my Jeep Gladiator has a lot of play which allows the steering wheel to turn left and right without the wheels moving. And also the wheels can move left and right without turning the steering wheel. You have to constantly correct the steering. I contacted a local dealership in may of 2020 about my concern but was told it was normal. Recently fca contacted me about a fix which involved replacing the steering gear box. However I'm having trouble getting the repair performed.
The vehicle starts with the front suspension moving uncontrollably from side to side and yanks your steering out of control ( death wobble) did it 6 times to the point that I can not trust the vehicle because it goes out of steering control both front tires move uncontrollably side to side like if both where flat and yanks you side to side takes you out of road
While driving at highway speed, approximately 60 mph, went over a rough surface on the road and the Gladiator starter shaking as if I had had a blow-out. Once I slowed down it stabilized. However, it is a safety issue as it has already happened twice in a high traffic area. Upon researching on the internet, I've come to learn that it is a very common problem called "death wobble" that happens on Jeep off-road vehicles, which makes it all the more critical that NHTSA require Chrysler-Fiat to come up with a solution. Thank you.
The steering feel is very lose. The truck has the feeling like it wanders in the lane and always needs steering correction to keep it going straight. None of my other cars have ever driven like this including my past Jeep. This mainly happens at highway speeds.
While driving approximately 45mph on a 2 lane road, my steering wheel became stuck or frozen in its position. I was unable to course correct, and ended up braking into the median. I never lost engine power, or power steering. The wheel was simply locked, stuck, or frozen. Once stopped, I tried the wheel again, and it worked. I've since taken the vehicle to Jeep, and they are attempting repair.
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- Las Vegas, NV, USA