This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The steering wheel needs constant adjustment and input as the wheels of the car do not track straight, and are not in sync with the steering wheel. It's even more stressful when driving at highway speeds, it doesn't matter if you are driving straight, on curves, through construction zones, and alongside semi-trucks, the steering wheel needs constant attention, and the vehicle wanders at all times. The steering wheel is loose and moves about three inches from center in either direction without the front wheels moving. The drive is mentally exhausting. The steering wheel is so loose, that when you place your hands at 10 O'clock and 3 O'clock, the steering wheel does not stay firm, it moves - we have to prop our elbows on the armrests to stabilize the steering wheel. We did test drive other Gladiators and the problem did not occur in those vehicles. We like the Jeep brand, have owned several Jeep, and would like to keep the Gladiator, but we are afraid to drive this vehicle, it's unsafe.
There is a steering problem with my Gladiator. I had the new steering box changed out along with the new update which helped some but you have to constantly keep control or it will wander off the road or into other lane of traffic. This is a safety issue. There is too much play in the steering and it is exhausting when you are driving. Dealership stated that "it is a Jeep". I have owned 5 other Jeep and never had an issue as bad as this is. Jeep has to recognize the issue and issue a safety warning before someone's life is involved. I have spent money on a front end alignment in hopes this would eliminate the problem and had to add an alignment caster/ pinion angle bolt kit and still wandering.
Symptom/condition while driving. ' steering wander. ' vehicle has a lead/pull to the right or left. ' steering feels like it has excess play. Must replace the steering gear and updating the electric hydraulic power steering (ehps) software.
The steering is very loose and the vehicle pulls to the right and feels like it's bouncing all over the place. It feels like I am driving in a wind storm with constant corrections and over corrections make it feel unsafe. Reproduce issue: Drive at 50mph release steering wheel, vehicle immediately sways to the right. Drive at 60mph vehicle constantly needs corrections.
Pulls/drifts to the right at high speeds forcing you to make constant adjustments. The loose steering and center 'dead spot' make it easy to over correct and put you in a dangerous situation in traffic.
- Middletown, PA, USA
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Steering loose and the car can not be straight, the steering have to much play and the car move from side to side to try to keep it in the lane, also a bad vibration after pass a no level surface....very dangerous on the freeway, also I turn on the car and move the steering wheel from side to side without driving it and the steering box move from the chassis and have a gap like 1millimeter from the chassis...this is not normal
The dead zone in the steering wheel is far greater than what Jeep claims it is. The steering wanders or pulls. The dealerships refuse to do anything because 'its a Jeep thing'. no its not. Its a death wish thing. The problem is either in the steering box or the trac bar. But Jeep wont fix it because it would be too expensive.
At hi-way speeds vehicle pulls or sways. When you move the steering wheel to correct. It's easy to over correct as the steering wheel seems to have a dead spot.
Vehicle wanders during normal driving on highways, requiring frequent correction to make it track straight. There is also excessive play (deadspot) in the steering, which requires approximately an inch of steering wheel movement before any movement or feedback in physical steering is felt. Vehicle also has a tendency to drift/pull to the right, requiring constant (but slight) steer to the left. Have scheduled diagnosis with the dealership.
On the highway steering is horrendous. So much wandering and pulling to the right. The steering feels like it has excess play in general. I feel unsafe driving in my brand new Jeep Gladiator.
Steering is loose when driving and vehicle 'wanders' what I feel is more than a modern day vehicle should. Can certainly be dangerous if not paying close attention. Some days are worse than others. Strange in comparison to any other vehicle I've owned.
Vehicle wanders during normal driving on highways, requiring frequent correction to make it track straight. There is also excessive play (deadspot) in the steering, which requires approximately an inch of steering wheel movement before any movement or feedback in physical steering is felt. Vehicle also has a tendency to drift/pull to the right, requiring constant (but slight) steer to the left. Vehicle, at the time of this report, has 1456 miles. It is with the dealer to diagnose. I have referenced fca's tsb 08-074-20 to the service advisor. Vehicle has factory suspension, tires/wheels, and steering components.
The contact owns a 2020 Jeep Gladiator. The contact stated that while driving 45 mph, the vehicle would go side to side, which caused the vehicle to be difficult to maintain straight. The failure occurred on several occasions. The contact stated no warning light was illuminated. The vehicle was taken to two local dealers (fox Chrysler Dodge Jeep Ram located at 346 grant avenue rd, auburn, NY 13021 and the second dealer unknown) where it was diagnosed that the vehicle was performing as designed. The vehicle had not been repaired as of yet. The manufacturer was made aware of the failure and filed a case. The failure mileage was approximately 130.
Vehicle wanders on road at speeds over 30 mph. Slack in steering wheel. Usually veers to right. Constant steering adjustment while driving is mandatory. Once it starts it's a back and forth correction in between lane markers. Sometimes leaving lane into on coming traffic or soft shoulder. At highway speeds and while in city.
As I was driving my 2020 Jeep Gladiator with only 460 miles down I-95 between new smyrna beach and titusville. The truck kept wandering into passing lane as I was on cruise control and had to keep correcting to keep from intruding into other lane. I have driven many Jeep before and even older Wrangler never felt so loose. This is dangerous !
Purchased a 2020 Jeep Gladiator rubicon. I noticed the steering is very difficult to keep the vehicle within the lane. The response is unpredictable, as I assumed I would get used to the steering over several weeks of driving. Now with several months of driving, I still have difficulty driving within the lane. Problem is worsened at highway speeds. Reverse steering is required when exiting a turn on the freeway. While driving straight, the vehicle will drift out of the lane regularly. Taken to the dealership with no effective solutions yet. Steering damper has been replaced, but did nothing to improve the situation.
My Jeep Gladiator overland model has always had an issue wandering on the road and pulling to the right, even after an alignment. Jeep has issued a tsb 08-074-20 and I have called rockie williams Jeep in mt juliet, tn. They have said this doesn't apply to my Jeep even though I definitely have the steering box part #68418449ae that should be replaced with part #68507576aa per the tsb.
2020 Jeep Gladiator - rubicon has significant 'wandering' issues. I've driven Wrangler for year and have never had steering issues this apparent. This happens while above 25 mph and continues through 60+mph. Significantly having to adjust steering that throws you all over the road. I cannot take my hands off the wheel without feeling like I am going to crash the vehicle. I noted the issues the day after purchase, sent an email to the dealership saying I didn't feel safe driving with my 6 month old in the vehicle. My wife also commented after her first day driving it and asked me 'what is wrong with the steering'. she also felt extremely unsafe driving it. Jeeps reply was ' we are sorry you regret your purchase, but that's how Jeep drive'... and did not offer me a solution. I asked to buy my truck back that I traded and they said no. Vehicle is all over the road, consistently having to overcorrect steering. Went to Jeep forums to see if others were having the same issue and apparently this is a very apparent problem and Jeep does not offer a fix, telling people to replace stock parts with steering stabilizers and brackets to help stabilize the ride. I am not spending $1000 on after market parts after spending $60,000 on a vehicle. Jeep refused there is an issue with the vehicle, which are complaints that others have had as well. I currently have a case open with fca and hopefully will have a remediation soon...
Bought a beautiful hydro blue Gladiator on 7/31/20, took it on a short test drive at lower speeds and felt normal to drive. 8/1/20 I noticed at freeway speeds that steering required constant correction and literally looked like I was driving drunk. This is not acceptable behavior for any vehicle and it seems as many other people have this same issue. I'm writing this for documentation purposes. Vehicle currently has 180 miles.
A D V E R T I S E M E N T S
- Toledo, OH, USA