This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Well - this all started back in April of 2019 - when I took my Jeep in - it would stall in the middle of a turn. Around 5000 miles - now this is a lease vehicle - so I took the Jeep in explained to the service manager at ray laethem what the vehicle was doing and he checked the oil and there was no oil in the engine - so we started an oil consumption test - nothing after that was recorded correctly - every time I took the Jeep back a the 1000 miles the oil was low and they would say come back every 500 miles - til the 3rd time I took it in and the dealership said there was no oil used - and it was a quart low - I did check it before I took it in - it was low a quart low -also took to a different dealership northland Jeep, Chrysler. They also stated this is normal for the engine that is in my Jeep. So I took the Jeep back again to northland - requested to speak to the service manager - was told he is not in - so that they could check the oil for the oil consumption test. The service guy stated we don't do that. We put that you request an oil consumption test they did the oil change - so again nothing recorded correctly - my Jeep uses oil ( "its normal), it uses a quart of oil every 1000 miles.the case is closed - problem not fixed
I purchased my Jeep Compass new. Since I have had it, I have taken my 2018 Jeep Compass in for repair due to loss of oil several times. The loss of oil was first noticed before the first 2,000 miles on the car because of a ticking noise coming from the engine. This car has even stopped on me on while traveling out of town and the engine light comes on along with other lights. In this particular instance it did start back up eventually. When it did, the engine light stayed on the whole time. Recently, (11/16/19), while driving the whole car shuts down in the middle of the street and the emergency brakes lock up. The car will not budge. In this instance the car had to be towed to the dealership. There have been so many issues with this car that I do not feel safe driving it. These issues seem to be completely random and without warning.
Purchased at the dealership @ 5K..engine stalled @ 18K miles as I was backing out of my driveway.. checked and there was no oil on stick.. had to buy oil twice just to take my Jeep to be serviced and have an 'oil consumption test' performed multiple times, was told everything was fine.. 11K miles later..'service engine, ' 'service transmission, ' flashes on dash. No oil on stick within 400 miles of needing an oil change.. engine won't turnover/start. Stranded with <30K miles & haven't had the vehicle a year.
It has shut down on me 4 times while driving. The emergency brake comes on by itself. The low oil pressure light came on the one time it shut down on me mid turn. Which is not possible for low oil pressure. It usually shuts down while going 25 to 35 mph on a city street but has shut down on me while merging onto the expressway.
While driving my car and making a turn on a busy intersection in Chicago my car completely shut off. It appears to be on, but I cannot accelerate. I turn the car off, there's a stall before my car completely restarts. No lights have come on at all. When the car finally comes back on, the emergency brake is activated and it takes some time to get it to turn off. I am not due for an oil change for at least another 2K miles.
The engine start stop technology is malfunctioning and causing the engine to turn off at unsafe times, after coming to a complete stop at an intersection when the vehicle begins to move again it makes it to the center of the intersection and the engine turns off and is difficult to start back up. The problem also seems to be linked to a issue with the engine over consuming oil.
Shortly after moving the vehicle while driving at times the engine will completely turn off leaving the vehicle unable to accelerate. The only way to turn the vehicle back on is to come to a complete stop place the vehicle in park and turn it back on. Vehicle just hit 7000 miles complications started 2 weeks ago and it has happened 5X now
I was at a stop light when my auto stop came on. When I let off the brake the car did start back up. I finally got it to start after a minute. Soon after I was approaching a stop sign and the car automatically initiated my emergency brake before I even fully stopped. Another issue occurred after starting my car up my screen was faded out and after driving down the street for a mile or 2 my screen went completely black and rebooted itself.
Buyers please be aware. Aesthetically this vehicle is awesome. However, it is highly concerning when a vehicle a little over a year old has massive system failures.. my issues with the Jeep Compass trailhawk is recently while driving the vehicle would automatically shut down in the midst of driving. All systems would be completely dead. When I press the button to start the car it would nod never start back up. What makes matters worse is that when the system is dead there is no power no lights and I am unable to even steer the vehicle off the road. Yesterday was the final straw for me. I almost lost my life on the highway when the car made a funny jerking sound and then all of a sudden it went dead in the middle of the road with other vehicle traveling at least 60 to 75 mph. I really thought I was going to die. I had to come out of the car instinctively I used the key fob to close the door and used the valet key to open the car and quickly went back in the vehicle to try to restart one the first try I was not successful. It took me 4 tries to finally get the vehicle started. This was again in the middle of the highway with my amber lights on. Eventually, when the vehicle started up again and I continued to drive home once again when I exited the highway and this time came to a complete stop the vehicle went dead again!! this time went I put it in park it started back up again but when I put it in drive to move off the vehicle lost power again and was barely moving. This issue needs to be addressed by the manufacturer as lives will be lost if similar situations are being reported as I have seen. Nice looking compact SUV but I do not trust this vehicle anymore hence why I will be switching.
Car has a known mechanical defect in the car causing it to burn oil at an accelerated rate. Causes the car to stall and lose steering brakes, and all computer operated systems. Service bulletin # 09-007-18 rev a. was failed to be disclosed at time of purchase causing vehicle to be unsafe to be driven. Have happen around Feb 2019, July 2019 and again in September of 2019. Car was bought in the end of November of 2018.
This car burns oil which I was not told about by the dealer when purchasing. That in and of itself is a problem (I have since been told to check it every 1000 miles even though the manual says it can go 7500 w/O changing), but the real problem is when it gets low the car just turns off. No warning. Luckily I was in a residential area when it happened, although it was an intersection. I was with my 3 year old and required help from a passerby to help push it to the curb. I could have been driving on a freeway with no shoulder as often happens on highway 1 where I live. This feature is dangerous! somebody is going to get hurt because of it. It is currently in the shop for some other problem where it wont start, which is also dangerous in it's own way.
My service transmission and check engine light comes on and off every few weeks I took it to my local Jeep dealer they told me multiple times there was nothing wrong with my 2018 Compass when I know indeed it is I smell coolant all the time they say they don't my engine and trans light comes in and off they have no code I caught it on video they both lights were on and I was asked if I'd like to bring it back in I said yes the day I go in of course the lights are off but now they have a code he says to me oh your transmission just needs to be updates but the codes that I got back stated that it was the torque converter
While stopped at a stop light auto start/stop turned the car off as normal. A few moments later the brake light illuminated on the dash and the electronic emergency brake turned on. I released my foot from the brake to see if the car would start back up it would not. The dash read out in park and start. I attempted however car would not start. The emergency brake would not turn off either. I had to call road side assistance for a tow. Vehicle only has 11,400 miles. The car is at the dealership I am waiting on their investigation.
I got into my vehicle when a pull out of my parking spot the vehicle shut off. I put the vehicle in neutral with the parking brake on a tried to start it. The vehicle would crank but not start. I attempted to start the vehicle several times until it finally turned on.
Every time I am driving my car my car will do what I call a "spaz out" moment. The dash warning lights all come on and a loud ding begins. My car dash lights up like a christmas tree and each notice pops up: Transmission needs service, 4 wheel drive needs serviced. Traction system needs service, emergency break needs service. Then they all go off the check engine light remains on. I am very worry for my safety and other if this vehicle locks the wheels while driving on the high way. Most my driving is on the high way at the speed of 70mphs.
I stopped at the stop light and the engine shut off with the normal function of auto start/stop but when I took foot of the brake the car stalled out in the middle of the road. After which there was loss of power steering and the parking brake would stay engaged. The loss of power steering made it really difficult to steer the vehicle off the road to safety.
The auto start stop feature has functioned improperly and after tapping my brakes at a stoplight and turning onto a ramp to get on the highway, I went to take off and the car died. The parking brake light came on and I have never used it. I restarted my car only for it to stall out and die10 mins later on the highway making it very hard to steer. I had to pull over and re-start the car again. I hate this start stop function. It doesnt always start back up immediately after letting off the brakes. Almost caused me to wreck
A D V E R T I S E M E N T S
- New York, NY, USA