This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My vehicle has 15562 miles on it and is 400 miles from it's oil change. When driving vehicle on neighborhood streets it would randomly stall and shut off causing a loss of power steering and vehicle acceleration. When we arrived home we did a once over on the engine and the oil dip stick was bone dry. We called our local dealership and they mentioned that they had seen several Jeep compasses with the same issue. Consumer stated our vehicle was about 300 miles shy of the 5000 mile suggested oil change from jiffy lube (per mfg's spec). So 4700 miles since previous oil change.
I came down a hill in my neighborhood, street then became level and I came to stop sign, I stopped and my engine died and my emergency brake came on. I had to remove foot from brake, put back on brake, restart engine and then I could disengage emergency brake. Dealer is telling me this because it was low on oil. But I wasn't even due for a few hundred miles for an oil change.
On Saturday, 10/5/19 while driving vehicle for only a minute and making a right turn, the oil light came on (oil pressure low) and then turned off. I then stopped my vehicle and waited about an hour before checking the oil and it was down almost 2 1/2 quarts. This is only after approximately 3,200 miles since the last oil change. I went T to Jeep service in garden city, NY first thing Monday morning and was told by 2 different service workers that it is normal to burn through a quart of oil every 1500 miles. * this is not normal*
The contact owns a 2017 Jeep Compass. The contact stated that the vehicle burned excessive oil. The vehicle was taken to james Chrysler Dodge Jeep Ram (13007 wicker ave, cedar lake, in 46303, (219) 267-1226) where the vehicle was tested for oil consumption every 500 miles. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 21,008.
Takata recall, bought the car in April 2018 and after 2 months I started experiencing a strange kick coming from the engine while driving, I took it numerous times to the Jeep dealership and could never find the problem until 7 months later when it statted to do it kore often. After some research and talking to other Jeep owners with the same car I found out it was a manufacturer defect. Unfortunately, by the time the dealership realized it was a defect, my warranty had expired. 2 days ago, my car completely went out and didn't turn on, I had to tow it to the dealership and now I am being charged over two-thousand dollars to get an electrical problem fixed. On too of making my monthly payments, I have to pay out of pocket for a lemon vehicle I purchased.
- Fort Worth, TX, USA
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The contact owns a 2017 Jeep Compass. The contact stated that there was an internal electrical failure and the vehicle stalled several times. In addition, there was a loss of engine power and the gear independently shifted into neutral while the vehicle was in operation. The contact stated that various unknown warning indicators flickered and flashed during the failure. Antwerpen Chrysler Jeep (6440 baltimore national pike, baltimore, md 21228, (410) 788-2973) was notified of the failure. The failure recurred and the battery was replaced. An independent mechanic diagnosed that the failure was related to NHTSA campaign number: 17V301000 (power train); however, the dealer and manufacturer indicated that the vehicle was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failures. The approximate failure mileage was 6,000.
On 6.22.2019 I purchased a Jeep Compass certified. I had the Jeep for 10 days before the Jeep will no longer start. The Jeep had to be towed to the nearest Jeep dealership. The diagnosis is that the Jeep's timper is no longer working. This is a pre-existing issue that the Jeep dealership on route 4, paramus, NJ was well aware of when the sold me the Jeep. I do not have a loaner car to get to or from work.......
Car shuts off when coming to a stop when the auto off/on is turned off. Engine light finally started coming on but did not at first. After restarting the car and trying to pull out it dies again sometimes leaving you in the middle of an intersection. I got stranded for about 20 minutes when it shut off. Eventually I was able to get it restarted and get home with it. Not sure if this is related but when turning I can hear a "ding" like a bell. There was also a light that came on which looked like a lightening bolt. I bought the car used and it has always seemed like the idol was set a little to low as it doesn't really move when you take your foot off the brake. Also, when the engine went off the instrument on the dash seemed to think the car was still operational. It wouldn't shut off like if you came home and shut the engine off.
Vehicle has been in the shop four times. All have been control module related. We lose all exterior lights. Vehicle will randomly shut off while in drive. Now we are having an issue with the vehicle not accelerating and is idling rough. All of these happened while the vehicle was in motion. This has been over a span of the past year.
As I was driving on an 8 lane expressway my vehicle experienced an engine stall while driving. I immeditaely tunred on my hazard lights to alert other drivers and crossed 7 lanes to come to a complete stop as I could no longer accelerate. I turned off my vehicle, turned to the on position to allow all dahsboard lights to turn off and then off. I turned my vehicle back on and continued to drive to my desitnation but this time when it happened I just was going up a hill, cars in front and behind me I was right in the middle of the intersection with another engine stall while driving. I need to be added to the manufactures list of the know defect of their voluntary recall they initatiated. My car is not safe to drive and becuase this is intermittent I can not recreate this issue at the dealership. I am not on the list of a recall even though I am having engine stalls while driving. * 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
Takara recall. I woke up in the am to go to meet my friend, stated Jeep, it was running funny.so I put in reverse and pukked out of driveway, got to a stop sign, Jeep would not go, no gas or just like it was running out of gas.parking brake went on had to shut it off and start it again. Than pulled on to hywy 65 and it like stalled, no gas power att all, steering was hard, could not turn the wheel. And check engine lite went on, ! and checked the oil because that keeps going on to.(just got an oil change)had too put in 2 quarts of oil. It is going somewhere" if there was alot of traffic I would have been killed. There are days my radio has a mind of it's own? it will just change channels or freeze up. My passenger window has a mind of it own somedays it will role downbeat ok, next day or hours it wont work again" all thede malfuntions makes my anxiety off the charts. It is sad when it is your vehicle and your scared to drive it. I have 4 recalls and no one told me, I had to look them up to get them. That is horrible peoples lives are in danger! I hope that someone else doesnt have to be scared to dive there Jeep. Like me.
Since I've had my car the main screen with maps, weather, radio, etc. Has shut off randomly, my speakers have turned up to the max they could go all by themselves without letting me turn anything off, the weather constantly pops up after I've cleared it. All of this was fixed with replacing the whole screen. But then after the system would not save my setting for the first 5 times I started it back up. I had to keep saving them. It has had multiple issues, I've had to get different tires replaced at least 3-4 times and air leaks, the last being because the belt broke in them. I have an appointment to get my front usb replaced because it randomly stopped working. I've had to get other parts replaced that control my driving and now it won't start. The lights, radio, gauges, etc. All work but the gauges make a tick sound but the engine won't start. There has been two times that it says my car is running but the engine isn't on. I've had my side lights that come on when I turn randomly not work but I'm not sure if that is something I'm doing. I have to read the manual more.
My daughter purchased a brand new 2017 Jeep Compass from papas Dodge in new britain, ct. The stop/start feature on this vehicle intermittently fails. When this occurs the vehicle is in motion and the engine stalls causing loss of steering and brakes. The dealer apparently can not emulate the problem but they do not drive it on a daily basis. My daughter is terrified to drive this car and was almost in an accident as a result. Also, this vehicle has excessive oil consumption. Have to add 1 1/2 quart between oil changes.
The vehical (2017 Jeep Compass trailhawk) automatically shut down and inhaled the parking break while the car was in motion on a busy street without any indication of an issue by the dashboard. The vehical took several attempts to turn back on. Once it was back on, I was able to get the vehical to the dealership and they indicated that the oil level was at the bottom of the dip stick. The vehical wasn't at its required oil change yet and no indication of low oil or low oil pressure was indicated to me through its safety system.
The contact owns a 2017 Jeep Compass. On several occasions, while driving 50 mph, the vehicle sputtered and shut off. The contact was able to restart the vehicle. The vehicle was taken to Chrysler Dodge Jeep Ram Fiat manhattan (678 11th ave, New York, NY 10019, (212) 549-2208) to be diagnosed, but the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure and provided case number: 52481054. The approximate failure mileage was 6,000.
The contact owns a 2017 Jeep Compass. While driving approximately 45 mph, the vehicle stalled without warning. The power steering, brakes, and all electrical and mechanical functions failed to operate. The contact was able to restart the vehicle after approximately four attempts. The vehicle was taken to atlantic Dodge Chrysler Jeep Ram (located at 2330 us-1, St, augustine, fl 32086, (904) 797-4383) where it was diagnosed that there may be bad fuel in the vehicle. The vehicle was refueled; however, the failure recurred. The vehicle was taken back to the dealer for another diagnostic test. The contact was informed that the oil was below the minimum oil level. The manufacturer was notified of the failure. The approximate failure mileage was 14,000. Consumer stated that the oil be checked once a week by the dealer. Consumer stated there are no warnings or warnign lights to indicate the problem client is checking the oil consistently 1 quart low for every 2000 miles.
My 2017 Jeep Compass has only 14,000 miles on it. I made a turn today and noticed the low oil indicator came on. I immediately told my husband and he checked the oil and it wasn't even showing up on the dip stick. It caused my engine to turn off in an intersection and I had to hope that I could get out of the intersection without getting hit. I managed to get it turned back on and the emergency brake was automatically engaged when the engine turned off. I disengaged the emergency brake and started my engine and made it home. We did add 3 quarts of oil. So, I researched this "problem" online and found many people having the same problem with this engine burning oil like crazy. I'm not sure if my engine is damaged or not (due to the oil being basically dry). I am planning on taking it in to the dealership. We added oil to get it back to the normal level, but to me we just covered up the problem. A new motor should not burn through 4 1/2 quarts of oil in 5,000 miles. Something needs to be done. I feel like my $30,0000 vehicle is a lemon.
Around 8:50am October 4th, 2018 my wife and baby were at a city street red light stopped and upon accelerating the car completely shut off and the steering-wheel locked up. After about 5 minutes she was able to start it up again. We live in the city so this could have been much worse at any different light at any time of day. I brought it in first thing the next morning to the dealership and was told that low oil can cause airpockets in the engine shutting the whole vehicle off. The Jeep tech said "this has been seen a lot on newer Jeep in these multi-air engines. People come in for the same reason and have no indication of what caused it. When they first came out we had to diagnose a lot and 99.9% of the time that is the cause." My car was at ~11,200 miles, and my oil change sticker suggested ~11,600 to get it changed again. I had no oil light, let alone wasn't even close to the certified tech's oil change sticker that is placed on the car. This is completely unsafe and not acceptable. The tech suggested keeping a quart of oil in my car and checking the oil every 1-2K miles (in a brand new vehicle!). the dealership GM called me and asked if I wanted to trade in my vehicle for its worth to get me in something else since I wasn't satisfied, basically brushing off the major issue at hand. I explained I want this vehicle gone and refunded completely. He mentioned I could try my luck with the fca. I put in a complaint through Jeep, and a rep by the name of steve stander called 4 times throughout the following week and left no voicemail. I looked up his # to verify he was calling from Chrysler. Starting from the first missed call I left him a voicemail telling him the best time was any time after 12:30pm pst. The next 3 attempts he made were still in the early morning, ignoring my vm's.
I was on hwy going speed limit and the car in front stopped really fast and I put on my brakes and the engine got more power like the gas paddle was stuck I could not stop I had to go down the shoulder about a mile before the truck would stop and I was pushing down on the brake the whole time
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- Dundee, OR, USA