This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Engine oil and stalling. I went for my 2nd oil change 8/27/2018. The service tech and a mechanic listened when I said the oil was basically gone and my husband had to add 2 quarts. I even checked all the system warnings and there is none for low oil. When pulling out into an intersection the car totally shut off at 4 different times. So the mechanic said yes those 2.4 engines burn 1 quart each 1000 miles and when the oil is low the engine will just stop. I asked about why there are no warning lights, the mechanic again said yes there is not one. Having a car just shut off is so dangerous. It could have been a terrible accident if another car was coming any of those 4 shut offs. Also my car jerks when shifting gears. The service tech commented I needed a computer upgrade. While there for the oil change supposedly the upgrade was done. It just jerk again the other day when the transmission was shifting. This car is just a year old - all of these issues are terrible and dangerous.
Purchased Dec 2017. Almost immediately began experiencing a problem whenever the speedometer dropped to 31 mph, there was an aggressive downshift that felt as if I was being rear ended. Problem frequent yet intermittent. Often radio would not turn on or off when the engine was on or off. Fear of battery draining was often. Loss of volume control when vehicle was parked.. each month, random errors would flash. By July 3, it had become so frequent withshifting problems and problems with lighting, windows, sunroof, it was taken to collierville cdjr for service. That day all the codes started flashing across dash while vehicle was in motion on highway. There were 4 pages of diagnostic error codes. Tech erik jeter said a tcm flash update was available for transmission shift quality. Must update PCM and tcm also. There were multiple dtcs for all turn signals and lamps. Determined cause to be faulty body control module and internal failure. This was allegedly replaced, despite being originally told of a recall and backorder of parts that could last 6 months. Car out of service for 10 days. Problems began again within a week of vehicles return. It was taken to landers cdjr for service on August 9, 2018. I have not heard back from dealer. Then the backup cameras began freezing and would stay while car in motion. Windows stopped working. On September 1, 2018 my vehicle was found to be sitting behind the service department along side more than a dozen other new Jeep Compass vehicles with stop sale/do not sell written across windows. It has been a total of 35 days out of service. This vehicle needs to be declared a lemon so I can replace it with a working car.
02/05/2018......bought the vehicle November 2017. Twice already while driving on the highway through rush hour traffic the dash display started flashing erratically and the car lost all power, a total shut down. No radio, no dash, no brakes, no steering. Luckily traffic was moving each time. After approximately a city block the car restarts. Dealer tested the car and could not replicate the problem after driving it 20 miles with a computer connected. I feel this can be life threatening and should be investigated before the inevitable happens. I have 2 small children and my wife with me most of the time. They recommend driving it to see if it happens again. I'm no longer comfortable driving this vehicle.
Three times now the auto/start stop feature has failed to restart the vehicle after it has automatically shut off. When lifting my foot off the brake pedal, the vehicle hasn't restarted. Once I was in the middle of traffic, waiting to turn left against oncoming traffic, so it was a dangerous situation. It took 15 seconds or so before I could restart it after placing the vehicle in park.
Had car 3 weeks 214 miles, when starting vehicle -check engine light came on. Dealer states computer control module malfunction, now 31 days later no fix Chrysler has determined car to be declared a lemon. Dealer states can be 4 weeks before replacement vehicle. Dealer has treated us well, been in a loaner for the 31 days will have loaner until new vehicle obtained.
A D V E R T I S E M E N T S
- Glen Burnie, MD, USA