This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My low oil pressure light came on. I took it to get the oil changed as it was due for an oil change anyway. They told me my oil level was 3.5 quarts low and that I needed to take the car to the dealership to have it looked at because it shouldn't be using that much oil between regular oil changes. I took it to Jeep where they didn't even look at the vehicle and just told me that this engine is known to burn that much oil between oil changes and Jeep deems it as 'acceptable' because the owners manuel states to check oil levels at every fill up and add oil as needed to maintain a safe oil level. How is it even acceptable for a brand new 2017 vehicle to burn 3.5 quarts of oil between regular oil changes" why does Jeep find it acceptable that I need to carry oil around in my car 'just in case' it gets low? why are they not fixing this issue"!
2nd time this happened within a month. Dealer changed batteries 1st time. Computer system runs through a number of messages stating various settings are not working. Example: Engine light, air bag, oil, with every warning light there is. Vehicle just shut down on a busy road. Very dangerous. 15 min later it started back up like there wasnt a problem. There is excess oil use also. Changed oil, a month later, its a 1/4 low. No drips either. This should not be happening for a vehicle that is only 3 years old.
The engine runs very hot and it burns oil like I have never seen before. The service manager knows about this as well as the advisors all informed me that this engine does run hot. It burns oil so quickly that you have to check it every time you fill up on gas. If you do it monthly..you will wind up low and when this engine is low on oil...it will shut off sometimes without notice and it happened to us in the middle of the hwy on a rainy day. This vehicle shut down on us 2 times in less than a year and with the engine running so hot...the dip stick is literally almost to hot to handle if you stop to check the oil. It has also caused the auxiliary as well as the main battery. I replaced the auxiliary battery in December 2019 then both batteries in September 2019. Also another reason for this vehicle to shut down without notice. All sorts of bizarre notices came on when the batteries went. The electronic emergency parking brake engages when it runs low on oil as well as when the batteries are low and/or die. Not a good thing as you have to remove the center shift counsel to unlock the gear shifter if you need to put it in neutral to push it in a safer place or get it towed. With as hot as this engine runs and burns oil so rapidly...my concern is that it will combust as when oil burns at such a fast rate it will leave a residue and if the dipstick gets this hot...I can only imagine how hot everything else is. As soon as I popped the hood...I felt that heat. Not a safe vehicle. I now know why it is a dual air port as well as the (auto stop) that stops the engine when in idle...both are there in an attempt to hopefully keep this engine cool enough to not combust. Friends with this same engine had similar issues that caused their vehicle to stop while driving. My other concern is that it may stop in the middle of an intersection or get rearended. Not a safe vehicle!!!
This has happened on multiple occurrences. The vehicle is off for max of 3 hour period. Upon starting vehicle to drive, it runs idle and engine will not turn over. The computer system runs through a number of messages stating various settings are not working. Check engine light is on. Driver's side can't control passenger side functions. Clicking sounds heard from underneath vehicle. Fog lights remain on and blind spot lights on side mirrors remain on. Vehicle will not turn off.
When you park the Jeep and turn it off the starter keeps clicking like it is trying to start the radio comes on with no body in Jeep when it is off and it all this makes the battery go dead
- Dillwyn, VA, USA
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Vehicle tried to shut off - sent vehicle to garage and they reset some codes. Second time - vehicle shut off in the middle of an eight lane highway going 55 mph - no accident. Had to have vehicle towed to dealership. Replaced module in engine. Third time - vehicle shut off again on a two lane highway - no accident. According to garage the vehicle was low on oil but no oil light came on. Read quite a few of these Jeep vehicles are having this problem.
Engine shut of while driving as I approached an intersection. Lost power steering and was unable to restart it the first few attempts. Eventually car did restart.
Car has been repeatedly stalling when going into a turn or coming to a stop. Low oil pressure light will flash at times while driving. Stalls and low oil pressure warning flash sometimes occur at the same time, sometimes do not. Car recently stalled while going 35mph on a highway. Requires stopping car, putting into park, and then restarting, which takes 10-15 seconds for starter to get engine to turn over. When at idle in park, throttle does not respond to gas pedal.
Start/stop system stopped working and then burned out regular battery, preventing car from starting. System continues to operate intermittently, stopping the car when its not fully warmed up and other times not stopping the car when the car is fully warmed up.
When putting the car in reverse it would go straight untill it kicked back in gear. On highway gear switched on its own slowed down and kicked back in. I could of got in S major accident. I just brought the car on 01/17/2020
I purchased my 2017 Jeep Compass trail hawk brand new, my production date is April 26, 2017. I have had endless issues w/ this vehicle, I have owned other Jeep and never had these issues. It started w/ my radio making this crazy indescribably loud sound along w/ freezing the screen. Turning off the radio would not stop the sound, not even turning off the entire vehicle would stop the sound. Serv dept could never replicate, I brought it in one time when radio was on a non-existent phone call and acting up. They took my car and turned it off, next day told me they couldn't replicate. I demanded that the girl who took my car in and saw what was going on speak with the tech to explain what she saw. They agreed to order me a new radio. Additionally I began having issues w/ Jeep throwing on random dash indicator lights and not starting. Tcm pin was spreading and causing indicators B battery controlling stop/start tested bad. They replaced. I had already replaced my a battery a day or so before. Damage wires found at fuse box (they blamed me) I have made zero mods to car or even lifted the hood myself. BCM replaced. I had issue w/ engine cutting off while driving in road & pulling ebrake before I'm due for oil change. Had oil consumption test done and they say it's fine, this is because Chrysler makes up the consumption standard. So you will always be "fine." This it to prevent you from getting to compression test. I go in many times for this same issue. Eventually, I demand with fca that they allow compression test and replace my engine when they discover it's due to oil consump. Tech reports oil low, sprk plug cyl 3 is oil fouled, compress. Test done air is felt from oil fill, bore scope of cyl 3 walls are scored and have oil on them. Fca approves new engine for me. After new eng. I drive 13 mi eng is over heating. T-stat clamp replaced. Do not give up & document well!
Engine has excessive oil consumption which causes the vehicle to just stall out. Recommended 5000 oil changes but dealers will say 3000 and to check oil every 2 days because it may need 4-5 qts between oil changes. This started within 5 months of driving it off the showroom floor. Dealer and Chrysler Corp are aware of issues but no fix has been discovered not do they care. My daughter and her 2 babies were almost killed when it just stalled exiting a major freeway and an 18 wheeler right behind her...case manager (3rd case since 2017) at fca was 'oh, so scary'. this is a serious, deadly issue and dealers omit things from the system, perform the consumption tests improperly or don't record them at all so they will not have to do what's right. The vehicle will totally shut down while turning, emergency brake will apply and it takes a bit to get it started again. Sometimes lights on dash will all flash on or sometimes just the oil light (even within 2 weeks of an oil change).
Car stalled 4 times in the last 4 months while at stop lights. I was stopped at light and when I went to move again the car stalled-all panel lights flashed and car would not turn on again. After multiple attempts the car finally started. After the most recent occurrence I drove immediately to the nearest midas because oi was afraid to drive it any farther. They ran diagnostics and could not find a definitive answer. The battery was fine.
2 times the same incident occurred 6 months apart, once in June 2019 mileage 22046 and once in December 2019 mileage 28423. Bought the car brand new in 2017. Oil is dissappearing!! the oil pressure low light will flash on - there is a loss of power - while driving - no warning! then the light will go off. Drive to oil change business to have them check the oil level and the Jeep will be 3 to 3.5 quarts low. No leak present or oil seen. Engine seems to slip while driving before this happens.
Engine stalls at any speed due to low oil. 2.4 engine has excessive oil consumption to the degree of shutting down in between 5000 mile oil changes. Engine has 30,000 miles and uses 3 quarts between changes "apparently". Chrysler says 1 quart per 2000 miles!!! on a new vehicle, this is totally unacceptable!
The contact owns a 2017 Jeep Compass. The contact stated that the oil in his vehicle needed to be changed every two months. In addition, the low oil warning indicator illuminated. The vehicle was taken to ganley Chrysler Dodge Jeep Ram (located at 310 broadway ave, bedford, oh 44146, (440) 232-2121) where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 51,000.
Problem started around 43K mileage. When turning, the "low oil pressure" light would come on, then the engine would stall and sometimes the emergency brake would activate and stop the car. I would have to shut vehicle off and then turn back on to operate. This happened on side streets and once on highway. Took car into golling (dealer) and they said oil was very low. I had just had oil changed about 3K miles prior to that. Dealer told me that "these engines are known to burn oil". they told me to bring it back at 2K miles to have the oil checked. At 2K miles, the oil was low again and they did an oil change and told me to bring it back at 1K miles. I brought it back at 1K miles they needed to "top it off" and told me to bring it back again at 2K miles. The dealer also mentioned that if next oil check it was showing low, they may need to replace engine.
The stop/start battery had to be replaced. Within 2 months the car battery had to be replaced. This was because the stop/start engine died various times. The car would not start for over 10 minutes. A month after fixing it, it stalled again. I am 65 years old and this is very unsafe. I stop at a stop sign and start to go and it dies. It seems that the stop/start engine has to be stopped for a period of time before you can go.
Vehicle shuts down while operating. Took it to the dealer and the dealer said it uses a quart of oil every 500 miles thereby by causing engine to shut down during operation. Dealer stated Chrysler is aware of problem and no solutions have been provided yet. Dealer also stated to get an oil change every 3000 miles. This vehicle has 33,720 miles and was purchased Jun 2017.
A D V E R T I S E M E N T S
- Mills River, NC, USA