CarComplaints.com Notes: The 2019 Cherokee is racking up engine complaints for suddenly shutting down while driving. But the problem could possibly be related to the increasingly defective 9-speed transmission which suffers from hard shifts, lurching problems, and a wiring harness defect that can cause sudden shutdowns or an unexpected shift into neutral.
10.0
really awful
Crashes / Fires:
1 / 2
Injuries / Deaths:
0 / 0
Average Mileage:
9,342 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
1029 Jeep Cherokee limited, bought in June 2020 with about 20000M on it. Battery light came on in mid traffic on July 13, and would not turn off. Took it back to dealer/service a week later, they could not find the problem. 2 days later, same thing, battery light comes on in the middle of a major thunderstorm and lots of traffic. Called for another appointment, 7 days out because the service dept. Has no time. Will not provide rental or other compensation. I am asking to return the car. Very very disappointed. I had a 2000 Cherokee limited for many years, then a Jeep compass, never a thing wrong with either car, and now this!
On 7/12/2020. My 2019, Jeep Cherokee latitude 4X4. The electrical system engaged the emergency brakes and when I attempted to disengage the system re-engineering and vehicle can not move due to this. And I don't know why and how safe this my be if it happened on the road? need to fix this
The uconnect system is malfunctioning when in motion. It is randomcly calling people, nav is a mess and not working, radio will switch from fm/am/sattelite stations, every thing is haphazardly messed up. I feel it very dangerous as it is so distracting. I traded the car yesterday so I would not get in an accident.
5 out of the last 6 times when I am leaving the house, the engine shuts off when I make a left hand turn. When I restart the engine sounds like the battery is dead. It takes a few seconds, but then the engine finally restarts. I only have had this problem in the morning.
My car has turned off on me several times since I bought it. It slowly starts and shuts off when I make a turn. It has shut off on me up to 4 times in less than a mile, while I have my child in the car. Also in a busy intersection. I have taken it back to dealer several times and they say it is due to low oil and they add it and send me on my way. This issue continues and is a huge inconvenience. 04/10 was the last time it happened, I took it in and they changed my oil again.
- Indio, CA, USA
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I am having similar issues that other people are having. No acceleration, vehicle stalling, the car revving over 4-5K rpms stopped and foot on brake, radio issues. What I am trying to find out is how can I get fca to buy back this lemon. Also I would like some data of how many people have filled a complaint. I want to used this info and give it to the national center for dispute settlement
My vehicle is experiencing frequent stalling and will die on me whenever I make an average turn (left or right), or whenever the car is decreasing acceleration on a normal city street. However, I'm experiencing this mostly when my car is still heating up, so around the first 10mins of driving the vehicle after not touching it for 5+ hours. When my car stalls or shuts off, it still shows that the engine is on through the start engine button. However, I still need to put my car in park, and press the start engine button again while pressing on the gas to turn on my car again. When I do this, the car occasionally will struggle to turn on and sometimes it won't start up on the first try. In addition, I experience my car sounding an alert noise occasionally whenever I'm making a normal turn (when my car is fully heated up), but my car doesn't stall or shut off. Another issue that my car is experiencing is I can tell that my car is occasionally struggling to switch gears when I try to accelerate during while my car is in auto mode. From my understanding, there was a recall on my car model back in 2018 for a similar issue on the automatic transmission. However, my car was never recalled and it was never serviced for anything similar to the recall.
The problem started last week, while making a right hand turn my Jeep suddenly lost all electrical power including the power steering. After I put my car in park and waited a few minutes it started back up without further incidents. The first incident happened on a snow day on my morning commute to work, had I taken a busier route it would have caused an accident. The same thing repeated the following day minus the snowy conditions. I schedule my car for service where I bought it as soon as I was able to take it. When I arrived to the dealer I spoke to a service adviser and explained what had transpired. He quickly recognized the problem, and asked a very specific question. He asked if the car died out while making a right hand turn which was the case both incidents. He went on to say that it happened to that model and engine if they oil gets low. I was astounded as I was not due for an oil change for around 1,000 miles. Clearly Jeep is aware of the issue which seems to be obvious design flaw. I understand how recalls work and I am left to assume that they have decided against it as an oil change can be a temporary fix and a engine replacement would be costly and time consuming.
The contact owns a 2019 Jeep Cherokee latitude. The contact stated that while driving at various speeds, the vehicle stalled without warning. The contact turned the vehicle off and back on and the vehicle operated as intended. The vehicle was taken to tuttle-click automotive group38 auto center dr, irvine, ca 92618 (949) 835-4812 where it was diagnosed however, the technician was unable to duplicate the failure. An oil change was recommended. The vehicle was not repaired. The contact stated that the failure was intermittent. The vehicle was then taken to another dealer, dch Chrysler Dodge Jeep Ram Fiat of temecula 26845 ynez rd, temecula, ca 92591 (951) 225-4541, to be diagnosed which was still pending. The contact mentioned NHTSA campaign number: 18V344000 (engine and engine cooling), NHTSA campaign number: 18V524000 (electrical system) as a possible solution to the failure. The manufacturer was made aware of the failure but no further assistance was provided. The failure mileage was approximately 20,000.
Car stall when starting and sometimes stop when braking. Electrical....light comes on. Hazard lights come on radio turns on and off while driving. Turns on on it's own after car is parked and locked. When turning or making shapes turn there is a noise coming from wheels. Stability.... light comes on. Backing up car makes noises as if I have gone over a bump when I have not.
Vehicle shutting off completely prior to a stop sign. Attempts X 3 to restart vehicle, acts sluggish taken to auto parts tested by machine. Battery ok alternator ok starter ok help only problems !!!
While driving the SUV shuts off completely. No engine power, no lights, no steering. This has happened 6 times leaving the SUV in the dark with no lights with children int he car. The SUV shuts down while in motion, at 45mph speeds on county roads and at high speed 70 mph + on turnpike. I am scared for my life. Dealer is not helping me. I put the last date in. It happened 6 times.
The contact owned a 2019 Jeep Cherokee. After the vehicle had been driven for approximately seven minutes, it caught fire after being parked for five minutes. The fire department was contacted and was able to extinguish the fire. The vehicle was destroyed. A fire report was filed. The contact stated that several weeks before the fire, she noticed a burning odor coming from under the hood of the vehicle. The vehicle was scheduled to be towed from the scene, which was still pending. Haselwood auto group (950 w hills blvd, bremerton, wa 98312, (360) 362-5848) was contacted by phone and several pictures of the vehicle were sent via text message. The manufacturer was not informed of the failure. The cause of the failure was not determined. The approximate failure mileage was 2,499. Consumer stated she thought a rodent got into the engine.
New 2019 Jeep Cherokee latitude battery not charging to start the car. Start/stop system not working due to battery charging code, A/C changes setting by itself. It started about 2 weeks ago, getting worse by the day.
The contact owns a 2019 Jeep Cherokee. While driving the vehicle, it completely shut off and the brakes, power steering, and lighting failed to work. The failure occurred while driving around a moderate incline. The contact guided the vehicle and stopped at the edge of a driveway. The vehicle eventually restarted after approximately five attempts. The manufacturer was called and advised the contact to take the vehicle to the dealer for diagnostic testing. The contact also stated that all the instrument panel gauges went dark a few weeks ago. The dealer had not been contacted yet and was an hour away from the contact's residence. The contact researched the failures online and found many complaints about the same matter. The vehicle had previously been repaired per an unknown recall to reprogram the power modules, which was when the recent failures began. The failure mileage was 31,000.
The contact owns a 2019 Jeep Cherokee. The vehicle lost motive power while driving the contact was able to start the vehicle after several attempts the contact was concerned for her safety due to the failure. The contact stated that while driving at approximately 15 mph, without warning the vehicle stalled. The contact stated that after several attempts the vehicle was restarted. Classic Chrysler Dodge Jeep Ram, 1102 walton dr, texarkana, tx 75503, (903) 716-0600, was contacted and informed of the failure. The contact stated that the dealer refused to provide a diagnostic on the vehicle. The contact stated that the vehicle was previously repaired under NHTSA campaign number: 18V739000 (power train). The vehicle was not repaired. The manufacturer was notified of the failure, case number: 71381485. The approximate failure mileage was 33523.
On Oct 29 at 19991 mileage, the cell did not start at all and found the battery dead on Jeep Cherokee latitude 2.4 L 2019 model parked inside the garage. I used the battery charger overnight. On Oct 30, I had to call mopar service for jump start as my charger did not work. After jump, the engine clunked and run but flashing all interior light and several warnings such as, electronic stability control, service 4WD, power brake on dashboard. When I tried to pull out a car from garage and shifted the gear to the rear, "the service transmission restart in park with vehicle at zero speed ' displayed and engine stopped again.then car was towed to Jeep dealer.on Oct 31 the dealer called me and said the car is ready to pick up. At the dealer, they explained the one cell in the battery was bad and replaced to the new battery. Although I asked to explain why the battery damaged so quickly and it there was any vehicle electric system. But they said the the technician checked all system and confirmed all ok. But no explanation was provided why so many warning S displayed on the dashboard.
I purchased a 2019 Jeep Cherokee trailhawk on 11/11/2019. That same evening the instrument cluster, uconnect, and lights all cut out while I was driving down the road. This caused the engine control to be cut and dtc's for brakes, ESC, transmission, and the shifter. Thankfully the first few times this happened on a street with heavy traffic during rush hour and I was able to restart the vehicle. It happened again on the second day while in motion on a side road and again the third day except while driving on the highway. After the third day, I scheduled it for service at a local Jeep dealer. Upon having my vehicle for five days, the dealer discovered a corroded/faulty ground and made the necessary repairs. The vehicle was picked up on 11/18/2019. It drove great until 11/20/2019 when the power once again was cut from the instrument cluster, uconnect, and lights. This also resulted in a loss of engine control with the same array of dtc codes being displayed and also occurred while driving. I was able to safely pull off the road and restart the vehicle. Thankfully this happened roughly a mile from the dealer and I was able to limp the Jeep there. They checked the codes and advised me to bring the vehicle back in the morning. On 11/21/2019 I returned the Jeep to the dealer where it is currently being worked on again. This vehicle is an extreme danger to not only myself but to other motorists that could potentially collide with me due to the random and unpredictable nature of the issue. I am so concerned about the safety of the vehicle that I will not allow my children to ride in my vehicle with me.
A D V E R T I S E M E N T S
- Schenectady, NY, USA