CarComplaints.com Notes: The 2019 Cherokee is racking up engine complaints for suddenly shutting down while driving. But the problem could possibly be related to the increasingly defective 9-speed transmission which suffers from hard shifts, lurching problems, and a wiring harness defect that can cause sudden shutdowns or an unexpected shift into neutral.

10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
9,785 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2019 Jeep Cherokee drivetrain problems

drivetrain problem

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2019 Jeep Cherokee Owner Comments (Page 11 of 13)

« Read the previous 20 complaints

problem #50

Feb 152019

Cherokee

  • 5,000 miles

A D V E R T I S E M E N T S

Takara recall when car is beginning to accelerate, the car jerks and stalls. Sometimes you can feel the jerk throughout the entire car. Especially when stopped at a red light. When you start to accelerate the car you can see the RPM go from 1 to 3 immediately. Then a complete jerk of the vehicle. Have taken vehicle to dealership. Chrysler has ran codes to try to determine the problem. It comes back as nothing is wrong. I have read over thousands of reviews online about this exact same issue and no one knows exactly what is going on. This is a safety issue.

- Lehigh Acres, FL, USA

problem #49

Jul 182019

Cherokee

  • 30 miles
In motion. Problem with vehicle, any speed, especially cruise control on. Speed set at [ex) 25 mph, traveling decline Jeep downshifts from 6th. Gear to 3rd. Gear. RPM jumps to 4200 from 1500 RPM. Engine starts racing as turbo kicks in. Transmission up shifts to higher gears. RPM stays high, vehicle doubles its speed. Occurs any speed. Any hill. On interstate with grades. No matter what roadway or surface. Did this the first day we bought it. My wife didn't tell me it continued. I found still occurred when I took for 3000 mile service. She said she just avoided cruise control. It will do this on a grade also if cruise is off. Longer grades. At the 3000 mile service I informed dealer dutch miller and called fca Jeep I registered a case #.that day in June. Dealership didn't follow through with Jeep, or visa versa. Jeep couldn't reach us for phones were out for 3 weeks due to storms. Jeep suspended. I called Jeep csm last week. They wanted another tech review. The June service review included taking a brand new identical Jeep limited 2.0 turbo and simulate. It was worse than ours. It actually red lined RPM on grade of rt 119 at oakwood interstate 64 access dealership agreed a problem. No known repair. Computer software or engineering update required by Jeep. Dealer did not report to Jeep csm on first service call. Due to length of time, we needed to repeat. Took in again 07/18/2019. Service writer just typed part observation of first visit. I contacted Jeep to be sure they were aware. Jeep case mgr. Contacted billy at dear who knew nothing of issue and stated he thought it did what the other Jeep did. Case mgr. Told me I could take to another dealer for a different case mgr. I emphasized this is a dangerous condition. Michael didn't want to be concerned with issue, it is dangerous, and I was reporting. Svc. Mgr.said he had spoken to michael, in the hour I have video.

- Charleston, WV, USA

problem #48

Jul 152019

Cherokee

  • 0 miles
Vehicle hesitates when accelerating, causing a lag in motion. Have had issues where lack of acceleration has placed my wife and I into a dangerous situation of being in an accident, like when trying to merge in traffic. This has been happening since my wife bought the vehicle in November, 2018. Took in to the Jeep dealer in Colorado springs and was told that nothing could be done until Jeep decides to issue a software update. Have seen similar complaints (hundreds of them) posted on NHTSA and carcomplaints.com. Chrysler/Jeep needs to address this problem before someone is injured or killed.

- Colorado Springs, CO, USA

problem #47

Jul 112019

Cherokee

  • miles

A D V E R T I S E M E N T S

New car, 2 weeks old with 800 miles will not hold speed with cruise control while going down hill. In fact, the car actually accelerates with engine. This happens at all speeds. Dealers and factory says "it is a characteristic of all 9 speed transmissions". it is a dangerous situation. In another transmission related issues, the car makes a loud clunk when driving between 30-50 mph on a flat road when lightly putting foot on accelerator. It is so loud and hard you can hear and feel it over the radio. Again we are told this "is a characteristic of the 9 speed transmissions"! unacceptable! a class-action lawsuit needs to filed against the manufacturer.

- Burnsville, NC, USA

problem #46

May 132019

Cherokee

  • 150 miles
At around 1200 RPM and at about 30-40 mph, coming off the accelerator and then back on it results in a clunk type noise. It appears to be coming from the transmission. At times it is a slight noise, at other times it is quite loud. After 2 visits to the dealer and rising to level 2 at Jeep customer service no one can offer a fix. Jeep customer service says the transmission will self calibrate and the noise will go away. Almost 2000 miles on the vehicle and it hasn't self calibrated yet.

- Madison, CT, USA

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problem #45

Jun 242019

Cherokee

  • 20 miles
The automatic transmission shifting at low speeds constantly hesitates and freezes when trying to accelerate. Most often after stoping. The resultant delay in shifting often occurs when pulling into traffic and is particularly bad when accelerating from a stop up a hill. As a natural reaction to the effect of a stall while trying to accelerate the pedal is depressed further. When the transmission finally decides to downshift it results in a rough jerking of forward acceleration and high RPM acceleration. This behavior happens every time the vehicle is driven. The transmission has been faulty since the day the car was delivered new with 20 miles. The dealer claims there is no solution until the manufacturer issues a computer software fix.

- Sioux Falls, SD, USA

problem #44

May 172019

Cherokee

  • 200 miles

A D V E R T I S E M E N T S

Vehicle bought with about 14 miles on it. At about 200 miles a noise appeared when coasting and applying light pressure on the gas. The noise has become louder and more noticeable to the point where you can feel the noise in your feet. One a few occasions, the traction control light came on, the noise became louder and happened for a longer period of time. Dealer can't find an issue but refuse to tell me if it is safe to drive. Dealer took a different vehicle (exactly the same) and found the noise is happening in that vehicle as well. Pretty sure the issue is in the drivetrain. Dealer reported the problem to fca star engineering but there is "no fix at this point". it was found that there have been numerous complaints on this same issue for almost a year. This vehicle only has 1900 miles on it...

- Mechanicsburg, PA, USA

problem #43

May 212019

Cherokee

  • 13,000 miles
Started out when going over a bump slow you heard a grinding noise, now when it shifts into first at a stop the transmission has a clicking noise and also surges and shifts hard.

- Jerome, ID, USA

problem #42

Mar 082019

Cherokee

  • 2,300 miles
Driving approximately 30-40 mph when slowing down to approximately 10-15 mph to yield for oncoming traffic or a red light the vehicle will have a delayed response to any acceleration input causing a dangerous situation (ie. If trying to take off in front of another vehicle due to space but realize they are traveling much faster than anticipated you are unable to get out of the way due to car not responding to pedal input immediately).

- Unionville, CT, USA

problem #41

May 102019

Cherokee 4-cyl

  • 5 miles
After an intersection stop and starting to accelerate during a right turn and car in motion, the car engine stalled. The dashboard showed 0 RPM and just the battery indicator on. Park over the road shoulders, I could start the engine again after 2 attempts. This has happened 3 times as of now, 2 times last week (May 10 and May 11 2019). Went to the Jeep dealer in pineville, charlotte, nc. They suppose executed the work order for the safety recall U86 (NHTSA recall number 18V-523) on May 11. But today (May 13 2019) the car did exactly the same in the same intersection like the first time. Car has only 4,250 miles. Consumer stated I went to the dealership as I saw "oil pressure" error message on the dashboard and noticed abnormal low engine oil level, having just 4,000 miles. During the recall service, they suppose checked all levels including the most important one: Engine oil. So, after a oil change and oil level replenishment, the Jeep Cherokee is working well since then. Consumer took the vehicle to another dealer to get oil change.

- Charlotte, NC, USA

problem #40

May 052019

Cherokee

  • 2,289 miles

A D V E R T I S E M E N T S

As of May 5th experienced a safety risk with this Jeep and it's 9 speed transmission. On the expressway and tried to merge to another expressway and vehicle failed to downshift or accelerate when attempting to merge. This was also accompanied with excessive gear hunting along with hard shifts and long/high RPM shifts. Not to mention it will lunge or try to overpower the brakes when at a stop light. Will be going to the shop for the 4th time for same issue. The problem is, it is random and never know what it will do next. This vehicle is a safety risk!

- Sylvania, OH, USA

problem #39

May 062019

Cherokee

  • 6,000 miles
Jeep has 6664 miles on it and airbag service light came on and says that airbag needs serviced. At first the light would come on and then turn back off however, now the light is on and remains on. Next complaint is that after slowing vehicle down and beginning to accelerate again, the Jeep seems to not want to accelerate normally...it is hesitant and then suddenly picks up speed. 3rd complaint. While sitting at a light or stop sign it feels like the engine is pulling against the brake (as if you were trying to accelerate and brake at same time) in a "lunging" manner.

- Amanda, OH, USA

problem #38

Apr 292019

Cherokee

  • 2,186 miles
3rd time now vehicle in the shop for same, vehicle lunges against the brakes while at a stop like at a traffic light or pulled into garage. There is also notable clunking while depressing the accelerator (last time in shop was told it was a motor mount). Fca customer care had been in communication with me but once reported the problem again there has not been any replies. Vehicle was purchased Sept 2018 and mileage is currently 2186 (yes, 2186). Almost 200 miles and roughly 2 weeks since last visit.

- Sylvania, OH, USA

problem #37

Apr 112019

Cherokee

  • 5,000 miles
I was approaching a traffic circle and had to yield. I never came to a complete stop, but was traveling around 5mph. I pressed on the accelerator to continue on the circleand my car stalled. I was almost side swiped due to my vehicle entering the circle and not accelerating for approximately 10 seconds. This has happened on several occasions when coming to a yield area. My county has over 150 traffic circles with yield signs. This will be dangerous with this happening frequently. I am marking this as occuring 4/11/19 because it was very bad that occasion. It made me think of the times it hasn't been as noticeable in the past though.

- Fishers, IN, USA

problem #36

Sep 192018

Cherokee

  • 2,300 miles
The vehicle keeps stalling without warning recal#UA9/NHTSA 18V-739 the dealer had the car to fix the recall. The car still does the same thing as it did before recal. It has been in 6-8 times for this problem. Dealer installed a data recorder and it did not record an event twice. It happens on the hiway, the street and in front of the house when going into driveway;

- Panguitch, UT, USA

problem #35

Feb 122019

Cherokee

  • 1,966 miles
2nd report for trans issues now. Reprogramming from dealership did not work from 1st try at repair. And had to replace motor mount due to trans issue. Car tries to lunge when stopped at traffic light. Downshifts and stays while on expressway, have to slow down then speed back up to correct. When reversing, come to a stop then switch to drive the vehicle "slams" into gear. Now the motor mount is clunking again. Again this is 2nd time for same issues in 6 months or 1966 miles of ownership.

- Sylvania, OH, USA

problem #34

Feb 232019

Cherokee

  • 13 miles
The contact owns a 2019 Jeep Cherokee. While driving, the vehicle lost power without warning. The contact shifted into neutral and the vehicle restarted. The instrument panel indicators flashed as the contact drove home. The following day, the vehicle was started, but then shut off and failed to restart. The contact called the manufacturer and had the vehicle towed to fairfield Chrysler Dodge Jeep Ram (1409 montour blvd, danville, pa 17821, (570) 275-3300). The dealer diagnosed that the ABS unit needed to be replaced. After two weeks, the contact drove the vehicle and it stalled two miles later. All the instrument panel indicators illuminated again. The contact was able to restart the vehicle and barely made it home. The vehicle was towed again to the dealer where it was diagnosed that there was a loose wire. The vehicle was currently at the dealer. The contact wants to return the vehicle and stated that it was unsafe to drive. The failure mileage was 13.

- Millville, PA, USA

problem #33

Mar 072019

Cherokee 4-cyl

  • 3,900 miles
The car will stall in the middle of road with no warning. It happens most often when going up a slight hill and making a left hand turn. Dealer says it is low on oil pressure(the car is 5 months old and they say it was 2.5 quarts low on oil!!) and a safety switch shuts down the engine in the middle of road/traffic!! I call this "safety feature" to protect the engine a"danger switch" that endangers traffic. I believe this is a major safety issue for all traffic because these Jeep are stalling in the middle of traffic. I have a 45 second video that shows the stall. Please help get this problem solved!!

- Charlotte, NC, USA

problem #32

Nov 092018

Cherokee

  • 6,500 miles
While I am in movement driving my vehicle. Without any warning lights popping up in my dashboard. My vehicle suddenly stops. It has happened to me while I was driving in the highway and a semi truck was driving behind me. I hit my brakes fast enough so that the semi truck could react in time, but otherwise I could it have gotten impacted from the back which I am sure. It would it have cause more than just and accident. The date this happened I noticed the car kind of slowed down its velocity fast and dramatically when it stop. It was still running, no smoke or anything coming out of the hood. I did noticed that the heater felt extremely hot more than normal which it also made me panic a bit. She shift gear I wasn't able yo move it at all. They had advised me at the dealership one of the mechanics that sometimes, if this happened; to turn the car off for 10 mins and then turn it back on. I did that, that night and when the car turn back of the stability ligh warning came on, the brakes light came on, the engine ligh came on, the emergency parking light came on, but this this I was was able to move the shift stick but I could only drive forward. I tried to reverse and go back but it wasn't letting me. My sensors were beeping as if I was near or close to hitting something. When my car was the only one in the highway. One of the things that I noticed while seating in my car. This normally happens to my SUV when it's very cold outside. We are talking -4 degrees, but I am surprised because this is a 2019 vehicle that I have and I have only had it for 5 months. I have taken it in for service 4 tmes and they supposedly fix the issue but now it has happened again and I don't feel safe in that vehicle. A vehicle that stops out of nowhere, definitely not safe. I am not only putting myself in danger, but I feel like I am putting everyone around me driving in danger.

- Bloomington, MN, USA

problem #31

Feb 072019

Cherokee

  • 692 miles
I've only had this vehicle 2 months.....came to a stop at a traffic light, when to take off the vehicle died. Would not restart, could not get the vehicle out of drive, finally get it out of drive, vehicle still won't restart. Finally restarts, then dies again, restart, dies again, finally get it to start start/stop light is on for service. Turn start/stop off, drive to safe place, turn vehicle off, light goes off, vehicle doesn't act up again at this point because I have turned the start/stop off. At dealership for over a week now, they "claim" they can not get it to reproduce the issue. I'm reading online lots of issues like this, why aren't these vehicles being recalled or pulled off the road. Someone is gonna get killed!

- Rochester Hills, MI, USA

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