This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Irregular oil consumption in the 2.4 liter model of the Jeep Cherokee. While driving on the highway the car shut off due to low oil pressure. There was not any warning and the car was not due for an oil change.
My 2018 Jeep Cherokee latitude plus shut off while driving. The first time (12/8/2019 @ 1200 hrs) I was pulling up to a stop sign and it just shut off. No dash indicator warning lights and it had plenty of fuel. The second time (12/9/2019 @ apprx 1600 hrs)I was turning left onto a very busy city street and it shut off. I was able to coast to the side of the road so I wouldn't get hit. Again no warnings at all. After apprx 10 minutes car was able to restart. Drove straight to dallas Dodge(apprx 23 miles.) they said it was low on oil. Should add oil or get oil change. But since they were closing they did not have anyone who could help. Also said an oil consumption test needed to be done, but they could not perform it. Oil change places were closed. I drove to auto zone and purchased a 5 qt bottle of synthetic oil. Added 3 qts. To fill. 16-dectook car to appointment @ ed voyles. They had to add 1.5 qts of oil. Said to bring it back in 1000 miles or if oil got low before that, bring it in so they can measure it and document amount of time and mileage. 4-jan2nd oil consumption test at ed voyles. They had to add 1 qt. Said to come back in 1000 miles 1/15/20203rd oil consumption test. Required 2 quarts to be added. Service dept said engine needs to be replaced. They will call Chrysler/Jeep warranty to order new engine. However, they said they will not provide a courtesy vehicle I will have to rent one.
Driving the vehicle on a main street at about 45 mph the engine stalled coming up to a red light turning right. After shifting back to park and struggle to turn over and restart, able to get back home with same problem occurring 2 more times. Replicated the issue again parked at the house with a very hard struggle to start. Steering and engine power completely gone.
Car randomly shuts off- has happened approximately 8 times in the last12 months. Car is in motion- as brakes are applied to slow down.. car just dies without notice. So far I'm lucky it's only been while I'm not on the hwy. But approaching a stop or turn. Takes a couple minutes and a few hard cranks to get it to restart.
Car stalled and the panel stated shift to park on panel and would not crank back. Tried multiple times and had a long hard crank and engine finally caught up and cranked. Shifted into park and went about 1000 - 1500 feet and it died again. Waited and tried to crank again and went to hard crank again before starting. Took to dealer and they claimed low oil. This is the reason for going dead. Stated I needed oil changes every 5K after I was told initially 10 K then at 1st oil change told 7500K and then at this problem they stated no it was definately 5 K. this time, panel lights up and says service shifter soon. All lights on drive shifter lights up. Not just on park or reverse or drive. All lights illuminated. They come and go. I also have smelled something burning the last day or so as well. Could not confirm yet. I will continue to watch out for this. 1st date 12/4/19 and serviced at dealer on 12/5/19 mileage 31146 and now this is 2/4/20 mileage today is 34116
- Rockmart, GA, USA
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2018 Jeep Cherokee stalled while driving, in motion on state highway, oil light came on simultaneously, causing power steering to fail, finally after several attempts motor restarted but auto would not engage drive, had to turn off engine and restart X3, , this has happened 3 time today 1/24/2020
The contact owns a 2018 Jeep Cherokee. While driving approximately 10 mph, the vehicle suddenly stalled without warning. After a few attempts, the contact was able to restart the vehicle; however, it stalled intermittently while driving to a safer location. The contact stated that the failure occurred a total of three times. The contact called fuccillo Dodge Chrysler Jeep (located at 10329 us rt 11, adams, NY 13605, 844-353-7100) and was informed that the vehicle tended to burn more oil than necessary, which caused it to shut off. The dealer also informed the contact that there was nothing to inform them of low oil before the failure occurred. The vehicle was not repaired. The manufacturer was made aware of the failures and referred the contact back to the dealer. The approximate failure mileage was 26,000.
I have a 2018 Jeep Cherokee with under 30,000 miles on it. My car's stalled in the middle of an intersection while taking a right turn. My brakes and steering were locked, causing me to drift up on to a curb and hit a sign. No warning or indicator lights came on in the car prior to this. I had the car towed to the dealership that I am leasing the car from. I was told that this is common with Jeep, that the car will burn through oil very quickly, that no low oil indicator light will come on, and that the engine will shut down as a 'safety feature.' I was told that there is nothing I can do to protect myself beyond getting oil changes every 3K miles and that it 'should' be fine. Again, there is absolutely no warning that the car will shut down or that there is an issue prior to it turning off while in motion. The car shutting off while in motion was referred to as a safety feature by the dealership who would only offer me an oil change as a fix.
Making a right turn, engine shut off no power, lights stated I must be in park to shift warning lights. The Jeep would not start. I had experienced no prior issues before this happened. I called my husband who arrived and drove it home. I called the dealership and they basically told me this was a known issue with this motor and to check the oil. Upon checking the oil there was very little on the dipstick. Once again I contacted the dealership and was told I basically need to keep a check on the oil. This is a safety hazard!
The car stopped working while in motion in the middle of the street while turning towards my apartment complex. I had my daughter inside the car with me and I was afraid cars will come since I was in the middle of the street were cars pass by to enter the apartment complex. I was able to push the car after calling my dad who helped me take it to a safe spot and jump start the car. The car worked after doing a jump start and I was able to park it at my parking spot. The next day I was leaving to drop off my daughter to school and same thing happened again. I was inside the car coming out (in motion) and the car stopped suddenly and wouldn't turn. I called road assistance this time. They sent me a towing company to take it to the closest Jeep dealership. Since the car was not able to turn on at all, they were not able to take it. They said the car need it a flat bed tow truck since it didn't start at all. They were able to tow the car 3 days later on Saturday 12/07/19 by a towing company that had a flat bed tow truck and took it to the closest Jeep dealership. The car is currently at orlando Dodge Jeep dealership and they said the win module needs to be replaced, the battery needs to be recharge and get new keys. I bought this car brand new with 0 mileages from Jeep dealership only 1 year and 6 months old. I decided to buy a new car in order to avoid risks like these one of being left in the middle of the street/road with my daughter inside the car. Thankfully this did not happen in the middle of route I-4 were I normally drive.
The 2018 Jeep Cherokee latitude consumes oil and has a mechanism where if the car is low on oil it will just shut off when driving. This is a serious safety hazard as the car gives no warning it is low on oil. Someone is going to get killed one day when these cars just shut off in the middle of driving. Consumer stated the first of roughly 15 occurrences occurred at 31K miles. The most recent happened at 41,100 miles. Usually while traveling 25-35 mph and usually happens 2K-3K miles from last oil changed. There is no warning lights on dash or alarms car just literally dies..
2018 Jeep Cherokee limited has stalled out multiple times over the last week (12/5/19), upon slowing and starting. The stalling has caused me to come to a dead stop on a main roads. I was almost rear ended because I could not restart and move out the way. The display shows a "shift select" reading. When trying to restart, the engine acts like it is struggling to start back. Everything else shows all is normal.
Vehicle has stalled approximately 10 times in the last 2 weeks. Some on the streets and 3 times on the freeway. Half the time I was with my children. You have to put it back on park, wait about 10-15 seconds, then switch it on an off three times before it starts again.
Ever since I purchased the vehicle I can not go more than 3,000 miles after an oil change without the vehicle shutting off on my and being bone dry on oil on the dip stick. I keep being told this particular model just burns a little extra oil but there is something wrong. It is shutting off on me in the middle of highways while I'm driving and is very unsafe. I have two small children and do not trust to put them in this car.
The contact owns a 2018 Jeep Cherokee. While driving 40 mph, the vehicle stalled and was difficult to restart. The contact called don miller Dodge Chrysler Jeep Ram Fiat (5802 odana rd, madison, wi 53719, (608) 270-5000) and informed them of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 20,000.
My 2018 Jeep Cherokee latitude has been stalling due to high oil consumption (per the dealer). The stalls happen while driving when braking or making turns. There is no warning, the engine just shuts off, with loss of power steering. When this occurs, need to come to a complete stop, put the vehicle in park and wait a couple minutes. As you can imagine, this is extremely dangerous as it has happened on the highway and in city driving. In two scenarios, I was almost rear ended and in another, I stalled in the middle of a busy intersection. I've taken the Jeep to my dealership who tells me that this is a known issue and they can't do anything about it. They suggested I do an "oil consumption test" to see if the engine is performing as designed, which entails me bringing the vehicle to the dealership every 1,000 miles to check oil levels (extremely inconvenient). I've also opened a case with Chrysler/Fiat who says I need to complete the consumption test before they can make any determination. I've researched this issue and there are hundreds of Jeep owners complaining of the same issue. Chrysler/Fiat needs to do something about this issue as it is extremely dangerous. Please let me know if there is any additional information needed.
Starting at 25K miles, the vehicle started to burn through oil even before the next oil change. The manual states to go off the oil system light, dealers say different. Oil had 14% left, but the car kept shutting off while driving on the highway. Went to dealer, car burned through all the oil. They refused to check for engine damage and force me to pay for a full oil change. Stated by the dealer, its a known issue with Jeep and there is no fix for it. Now at 33K, check engine light came on, cylinder 4 misfire. Coil pack needs replaced. This is a tsb that was posted at dealers but not given to consumers. Also airbag connection under driver seat comes loose and causes warning lights to service airbag. 10K miles. Dealer said to plug back in and just keep dealing with it.
A D V E R T I S E M E N T S
- Clifton Heights, PA, USA