This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Car burns oil at an excessive rate-pouring in about a quart per week. If it gets too low (even before suggested oil change mileage) the engine shuts off while driving. No warning or indicator lights. The entire engine shuts off while you are driving down the road. Currently happened 3 times to me-oil was low each time. Very scary!
The car randomly shut off while I was at a light. It has done this several times and it is very dangerous. I almost got rear ended. There has been several complaints about this. It was in motion once and the wheel locked up. But it was a very slow motion. Second time I was taking off from a stop
The car will just shut off in idle, sometimes it will start right back up, others you have to wait a few minutes. Took it to dealer a few times and they keep saying that it is because when the oil gets low it this model that happens so I have to get the oil changed once a month
My sister was driving when the car suddenly turn off on the street. She turned it back on and everything was fine, I'm afraid of driving the car and something worse may happen.
- San Diego, CA, USA
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The contact owns a 2018 Jeep Cherokee. The contact stated the while driving 30-35 mph, the vehicle stalled. The vehicle was difficult to restart. The shift to park warning light was blinking. The contact added oil to vehicle. The contact called kevin's royal automotive (3961-3964 waverly rd, owego, NY 13827, (607) 687-3412) and was informed that the vehicle was working as designed and that the safety feature was engaged. The contact was informed the safety feature engaged when the oil level was low. The vehicle was not diagnosed nor repaired. The manufacturer was contacted however, no further assistance was provided. The failure mileage was unknown.
Filled up on gas, when starting the care it stated oil change soon. 3 miles down the road the car started to shutter like it wanted to shut off. With in 20 miles it did this 7 times on a freeway. When on the surface streets if the car was stopped it would shutter then turn off. It would state place into park and restart vehicle. I was not over due for an oil change. I did not let even the gas light come on. I had been driving the car fine till the oil change soon light came on.
Excessive oil loss in engine. Little oil on dipstick. Oil change is not due for another 4,774 miles. Vehicle stalls when driving no more than 1/2 mile.
Vehicle stalls at start of day after driving no more than a half a mile. This has happened for the past two days in traffic. Battery light comes on after stalls and does not start. Letting it sit for awhile it eventually starts. Battery was fully tested and holds charge. Decided to park vehicle and have it towed to dealer as to not risk traffic crash.
While driving, the vehicle shuts down, I lost all control. A message popped up that said 'apply brake and put in park or neutral' the engine slowly lost all acceleration and came to a complete stop. The car beeps and said 'low battery' but all lights and voltage reading was completely normal. I turned car off, restarted car, and it was fine, I drive it another 100 meters and it repeats this exact cycle all the way home.
In March, driving down red road - car suddenly stalled and then shut down completely. As it was shutting down, I was able to move it to the right lane as to avoid the traffic. Called tow truck and when they came, went to jump the car and there was no need - car started. Went straight to the dealer and they said it's an issue with this car that I can't wait until the oil is low. Pandemic came so didn't drive much - last Thursday, 7/18, I got in the car and it didn't start again - I waited a while and it hesitated starting. Finally started and went to do groceries. Leaving the store, the same thing happened, the car did not start at all, continued to try and it finally started. Took car to the dealer 7/17/20 - still 1,000 miles to go before next oil change and again, they said I have to do the oil change now every 2500 miles. The car has synthetic oil - I should not have to change every 2500 miles as the oil is also more expensive. Today 7/18, car did not start again, shut down completely. After several attempts it started and now the check engine light is on. Read online car has issues with the engine shutting down and stalling and there is a class action suit. I am afraid to drive it as it may stop in the middle of the road and it's a safety concern. Heading to the dealer again tomorrow morning because now the check engine light is on and continue to have the issue of the car not starting, shutting down and stalling.
As driving vehicle shuts down loose all control. Message pops up that says. Apply brake and put in park or neutral. Engine shuts down. In motion on highway. Very dangerous.
The contact owns a 2018 Jeep Cherokee. The contact stated that while driving 45-50 mph, the vehicle stalled without warning. An audible chime was heard prior to the failure. The contact coasted to the side of the roadway and restarted the vehicle. Zimmer Chrysler Dodge Jeep Ram (1086 burlington pike, florence, ky 41042), was contacted and informed of the failure. The contact was informed by the dealer that the vehicle needed an oil change. The vehicle was taken to an unknown dealer and it was confirmed that the vehicle needed an oil change. The contact stated that the vehicle received four oil changes within 24 miles. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 24,000.
The message service shifter appears, and all of the gears on the gear shift light up. There is no specific reason this happens. It has happened multiple times, sometimes while in motion and braking, sometimes while the car is parked. It started when my car was no longer under the 32,000 mile warranty at the dealership. This seems to be a popular issue after I researched it.
Bought my vehicle 12/21/2017. Have had nothing but problems ever since. Took my car to [xxx] in austin where it was purchased several different times. I was always told there was nothing wrong with it. In November 2019 my car broke down and I paid to have it towed to the dealership in sa since that is where I was relocated to for work. Blamed it on my oil which I was never notified by my vehicle it was even low. Engine has not been acting right since. 5/21/2020 I went on a trip but only made it to waco. Vehicle shut off going 70 mph on the freeway and I almost got hit by several different vehicles because of it. 5/26/2020 dealership called me to let me know I was getting a new engine since mine was compromised by the oil it was consuming. Now I am being told that I have to drive it and test it before they will replace it. Have done an intensive amount of research and this is a huge liability to put my life in danger for a test they need for the company. Called the location I purchased it at and surprise they will not take care of it. Nothing but problems with this vehicle since I purchased it and they have never done anything to make it right. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Turned on just fine, pulled out to the street from the store gradually. Slowed down for the red light and before I stopped all the red lights turned on on the shifter and then on my screen it said service shifter. I've only own this car for a month and doesn't even have plates on it yet. 43000 miles when bought and I'm not a happy person
The contact leased a 2018 Jeep Cherokee latitude. The contact stated that while driving at various speeds, the vehicle stalled with an unknown warning light illuminated. The vehicle operated as intended after the vehicle was restarted. The vehicle was taken to quirk Chrysler Dodge Jeep Ram of dorchester (40 hallet St, boston, MA 02124) where the gear shifter bezel was replaced however, the failure recurred soon after the repair. The vehicle was taken back to the same dealer where a 40 point inspection was performed. The contact was informed that the failure was linked to a low oil pressure. The dealer informed the contact to monitor the oil and to return once the vehicle had accumulated an additional 1,000 miles. The contact brought the vehicle back on two separate occasions after driving 1,000 miles however, the failure persisted. The manufacturer was notified of the failure and a case was filed. The vehicle was not repaired. The failure mileage was 17,844.
The car will stall while making a turn (slowly or fast) and will also stall while coming to a stop. The oil light will come on for a split second then cut off. The vehicle will then stop running but will remain in the run position and you'll have to start the car again and wait for it to turn over as it sounds like it's dying. This happened again as I entered the highway. If I hit a bump it will say 4 wheel drive is not activated but will limit the rpms to 2000 so you will have to shut off the car again. I've seen numerous complaints about this and seen the 2017 and 2019 had a recall for it, why doesn't the 2018? it also has the service shifter problem where all the lights come on and you have to restart it.
The contact owns a 2018 Jeep Cherokee. The contact stated that the service shifter light illuminated while driving at 40 mph. The vehicle independently shifted into park. The vehicle ceased and the vehicle spun in a circle and came to a stop. The contact shifted into park and restarted the vehicle. The vehicle was taken to landers Chrysler Dodge Jeep Ram of norman (481 N interstate dr, norman, ok 73069 (405)321-8228) where a software reprogramming was performed as the spindle gear was replaced however, the failure recurred. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 2,000.
A D V E R T I S E M E N T S
- Gonzales, LA, USA