This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Ever since I purchased the vehicle I can not go more than 3,000 miles after an oil change without the vehicle shutting off on my and being bone dry on oil on the dip stick. I keep being told this particular model just burns a little extra oil but there is something wrong. It is shutting off on me in the middle of highways while I'm driving and is very unsafe. I have two small children and do not trust to put them in this car.
The contact owns a 2018 Jeep Cherokee. While driving 40 mph, the vehicle stalled and was difficult to restart. The contact called don miller Dodge Chrysler Jeep Ram Fiat (5802 odana rd, madison, wi 53719, (608) 270-5000) and informed them of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 20,000.
My 2018 Jeep Cherokee latitude has been stalling due to high oil consumption (per the dealer). The stalls happen while driving when braking or making turns. There is no warning, the engine just shuts off, with loss of power steering. When this occurs, need to come to a complete stop, put the vehicle in park and wait a couple minutes. As you can imagine, this is extremely dangerous as it has happened on the highway and in city driving. In two scenarios, I was almost rear ended and in another, I stalled in the middle of a busy intersection. I've taken the Jeep to my dealership who tells me that this is a known issue and they can't do anything about it. They suggested I do an "oil consumption test" to see if the engine is performing as designed, which entails me bringing the vehicle to the dealership every 1,000 miles to check oil levels (extremely inconvenient). I've also opened a case with Chrysler/Fiat who says I need to complete the consumption test before they can make any determination. I've researched this issue and there are hundreds of Jeep owners complaining of the same issue. Chrysler/Fiat needs to do something about this issue as it is extremely dangerous. Please let me know if there is any additional information needed.
Starting at 25K miles, the vehicle started to burn through oil even before the next oil change. The manual states to go off the oil system light, dealers say different. Oil had 14% left, but the car kept shutting off while driving on the highway. Went to dealer, car burned through all the oil. They refused to check for engine damage and force me to pay for a full oil change. Stated by the dealer, its a known issue with Jeep and there is no fix for it. Now at 33K, check engine light came on, cylinder 4 misfire. Coil pack needs replaced. This is a tsb that was posted at dealers but not given to consumers. Also airbag connection under driver seat comes loose and causes warning lights to service airbag. 10K miles. Dealer said to plug back in and just keep dealing with it.
- Woodbridge, VA, USA
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My vehicle was in motion. I was driving down the city street and suddenly a meaasge appeared on my screen 'service shifter' and the Jeep began to jerk. The lights on each gear turned red. When I got to a place to park. I cut the Jeep off and turned it back on. I then received a message when I put the Jeep in drive to verify if it would drive and I received another message stating 'shift to park'. the Jeep began to jerk again. I've had this Jeep for one year exactly bought it with only about 3,000 miles on it and within 3 months it completely stopped on me in the middle of the road. The car would not drive at all. I had to get it towed to the dearlership where it was an issue with the engine and oil that had to be fixed and took almost 2 weeks. This Jeep has all type of problems and needs to be recalled
25,000 miles was turning right onto ramp to enter highway when battery came on and engine stalled right when I began to accelerate. Took to dealership where they initiated an oil consumption test. 1,000 miles into oil consumption test engine light came on and stayed on. Car was only 1/2 quart low on oil and was in the process of a controlled oil consumption test. Have read an overwhelming amount of reports of 2018 Cherokee with the same 2.4L engine stalling while the drivers is actively driving vehicle anywhere from 25 mph to 70 mph on the highway.
My vehicle ws in motion when the battery light flashed on briefly. Immediately after this my vehicle lost power completely. I was unable to steer, brake or accelerate. The vehicle completely shut off. I used my emergency brake to stop the vehicle. Consumer stated the vehicle is currently having the engine replaced but it had around 28,000 miles on it. The battery light briefly blinked on before the vehicle stopped functioning. The last oil change was on May 26,2019. VIN is invalid.
I have a 2018 Jeep Cherokee latitude. Purchased April 2018 with 17 miles on it. In November 2018 the service shifter light came on. Took it to the dealership where it was "fixed." June 26, 2019 (28,670 miles on my car) I was driving to work going 35 mph when my engine shut off and I had no control over the vehicle. About a week before this happened I had been hearing a dinging noise, like when your seatbelt is off (just one ding though) and something would flash on my dash. It was so quick I was unable to see what it said. I started videoing my dash to try to catch the alert. I have video of my dash as the engine stopped and me trying to restart my car. (uploaded pictures of the service shifter but it will not allow me to upload the video) it took me 10-15 minutes to get it started back up. Drove it straight to the dealership. They said that my Jeep was a quart low on oil and that it was a "safety feature" that if you're low on oil your engine will just shut off....no matter if you're parked or driving 70 mph! that is insane!! how about an "oil low light" my oil life percentage still showed 20% remaining and I was scheduling an oil change the next week. After reading multiple complaints, just like mine, I requested that they check the shifter again. They said that the shifter was fine. I picked up my Jeep from the dealership and drove 30 miles home. I pulled in my driveway and the service shifter light came on again with the prnd lights all lit up. Took it to the dealership again this morning, 06/27/2019 and just got a call that they replaced the shifter bezel and wiring and did an update. There are hundreds and hundreds of complaints exactly like mine. This needs to be corrected now before someone gets in a horrible accident. I drive the interstate every single day. If my engine shuts off going 70 mph, it will not be a good situation.
While in motion, my car continued to stall, 3 times. Once also the week before. The car indicated that my vehicle needed an oil change. After a very scary ride to the dealership on a major highway, it was confirmed that the car needed an oil change. There was barely no oil.. according to oil dipstick. The message did not indicate oil was low. Wrong message to the owner. I could have seized my engine. Needing an oil change is not the same alerting the driver there is no oil left. This should be corrected to indicate low oil level !!! this is dangerous when car in motion and it stalls out. Dealership taking no responsibility. Should this be a recall issue. Dangerous situation!!!
The light turned green at an intersection. The vehicle was in drive, I pressed the gas and the vehicle would not respond. When it did respond the vehicle jerked into gear and RPM's rose quickly.
- 2.4L excessive oil consumption - new engine at 8K miles - emissions issues tripping the check engine light - air conditioner went out - computer/electrical issues with dash and interior - transmission stalling in traffic. - cannot maintain speed with cruise control - once parts are removed for repair they cannot be replaced properly and end up falling off. Fca America know about all these issues and continues to produce these cars at a price way above their value. Bottom line they are a fraudulent business that is producing crappy vehicles.
Vehicle started stalling randomly. It start with a chime on turns and progressed to this. Took it to dealer and they said it was low in oil just had oil changed 3 months prior. They found off valve was bad replaced. Vehicle then started burning gas 20 miles and half tank. Took back to sewer for oil consumption test. Problem with stalling started again. Dealer couldn't replicate issue.
My 2018 Jeep Cherokee latitude stalls while in motion. So far it has only happened on neighborhood streets. I have 36,500 miles on it. Consumer took vehicle to the dealership on April 27th,2019 for oil change, they did not mention low oil but did say may have low on coolant but wasn't positive.
My Jeep Cherokee has been shutting off while driving. This car was purchased brand new. This has happened several times. The original dealership, keffer Chrysler Jeep in charlotte, nc, has not returned any of my calls about this issue so I've had to go to another dealership to get this issue resolved. I have to take the vehicle for oil consumption tests but I do not feel safe in this vehicle because of the fact that it shuts off while driving. The last time it shut down I was on a main highway and was almost hit. Consumer stated car completely shut off, losing control of the vehicle. There was no warning sign, which caused several accidents.
While I was driving down I95 - the gearshift froze up and the entire gearshaft turned red. I was unable to shift gears until I was able to slow down / come to a stop on the side of an exit road. This has happened a total of two times on separate occasions - once three months after the dealership claimed they fixed the issue.
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- Villa Rica, GA, USA