This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
At random times the message "service shifter" appears, and all of the lights on the shifter turn red. This has happened about a dozen time and has happened when in drive(on highway and streets) and when in park. If I turn the car off and on the message disappears. From all the research I've done it appears to be happening to a lot of Jeep (2014-2019) owners. Seems very dangerous!!!
Vehicle is stalling due to excessive oil consumption.....no oil indicator light comes on. But vehicle even when oil indicator gage says there is oil....the oil is low and causes stalling. There is a recall for this vehicle for excessive oil consumption. Stalls when vehicle is stationary in traffic. Brought the car in for oil consumption test. They said everything was normal and to change oil every 3000. Thuis does not fix the underlying issue. Reading online there seems to be a class action suit and dealerships are not helpful with this issue. Nervous to drive long distance especially when no indicator lights illuminate to let you know you are low on oil.
Oil consumption on vehicle with less than 50K miles. 3 to 4 quarts low at every 5000 mile oil change. Causing vehicle to shut down while driving on city street. No warning light to inform you of low oil.
On March 14th while slowing and turning right on a state maintained country road, the vehicle engine stalled and power steering was out with the battery light on.. vehicle was restarted after two attempts after putting it back into park. On March 16th while driving the vehicle to the dealership, the vehicle stalled at a stop light in the same manner described above on us hwy 421. It took 4 attempts to restart the vehicle. Currently the dealership cannot recreate the stall and will be sending us on our way with this vehicle unrepaired. Many complaints have been found in a simple google search. This is a dangerous condition and will possible cause serious injury or death to the driver and occupants.
I have oil leaking from between the engine and cylinder head which has leaked enough to coat the engine block and is also losing coolant. Dealer diagnosed as a seepage says is normal and says Chrysler won't fix it. So according to Chrysler your 2.4 engine is supposed to leak and burn oil. This is a fire hazard.
- Herlong, CA, USA
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Car turns off while driving. No maintenance indication on dash. I check the oil and there is no oil even after a recent oil change. All maintenance has been with the same dealership car service. This has ocurred 5 times since purchase. Car service team has changed maintenance frequency to every 1300 miles to monitor oil consumption but have not determined root cause. Again, this has happened while driving (all 5 times) on city streets.
My sensors only work sometimes, my key fob only works when it wants. It's starting to have issues. My Jeep stopped working on the highway all of a sudden
Since we bought it new, it has stalled when turning (usually left) when the oil level gets low. I have taken it to the dealership where they have told me that I should have to put oil in it frequently and that the engine shutting off is a safety mechanism. The problem is, there is no indication that the oil level is low. So unless I keep track of how many miles I have driven, the Jeep will just quit on me. I have dealt with the issue until recently when I came within inches of getting slammed on my passenger door because I stalled in the middle of the oncoming traffic. If a low oil light came on, I would obviously have more oil put in, but I get no warning at all. It just quits. Usually in the middle of the road. The enclosed pictures are of when I had to put oil in it in November. The last episode of almost getting hit happened on Jan 16.
On 12/15/20 I drove less than 1 mi. Downhill, stopped at the stop sign & the engine quit & battery light came on. Engine restarted about 5 min. I was low on gas, so gas was added & I filled tank. The engine quit the next day at the same spot. It restarted after a few tries. The battery indicator showed it had a charge & oil was good. Repeat stalling at same spot on 12/24/20 and on 1/2/2021. Very concerning as I was stuck in the middle of the street and could easily be hit. I had 27,000 & currently have 35693 miles. This vehicle was serviced before I got it and is too new to be having problems.
After owning my brand new 2018 Jeep Cherokee for a few months, I turned on my vehicle and the service shifter warning came on in my dash and all the lights on my shifter lit up. I call the dealership and they told me to bring it in, so I took it and when I turned the car off, the message no longer appeared. The dealership took the vehicle for diagnostic testing and it said it came back fine. Upon getting my car back, it was randomly showing the service shifter message again so I took it back to the dealership two more times for the same issue and they stated that they couldn't duplicate the issue and so nothing was fixed. I have now owned the vehicle for 3 years and they refuse to fix the still appearing issue. No check engine light appears but I fear that whatever is causing the warning to appear may cause issues. I have read that many many others have had the same issue and the dealership wouldn't do anything. All three times I took my vehicle in, it was under warranty and they wouldn't do anything.
All the engine oil leaked out of the car and started to smoke while I was in motion and the engine light came on but was perfectly fine at first. I do not know what had happened but my engine is now messing up and I almost got in a car accident.
We were traveling in our 2018 Jeep Cherokee latitude and at a red light, the car just turned off. We had to sit for awhile and then restart it by putting on the brake and some other thing. We replaced the battery and it ran for about 20 minutes. Then, it stopped while we were at a red light again! it only restarted after replacing the battery twice. We aren't spending money on a new battery until we know exactly what's wrong.
I have taken my vehicle to the dealership two times for the check engine light that have replaced the blower the filters and so on. Every time the ac or heat comes on the car starts shaking and jerking while in traffic. The yesterday while driving back in to post the vehicle started jerking while in motion and the check engine light came on. I have spent a tile of about 700-800$ on this problem and it seems to be something that the dealership can not fix.
My car went dead while driving. Took to the shop and said there was a "software update/recall" that caused the car to use more oil than normal and I was driving with no oil!!!!! this "recall" update had been released "6 days ago" per my Dodge/Chrysler dealership. Why is this recall not here? sounds very strange to me.
Car burns oil at an excessive rate-pouring in about a quart per week. If it gets too low (even before suggested oil change mileage) the engine shuts off while driving. No warning or indicator lights. The entire engine shuts off while you are driving down the road. Currently happened 3 times to me-oil was low each time. Very scary!
The car randomly shut off while I was at a light. It has done this several times and it is very dangerous. I almost got rear ended. There has been several complaints about this. It was in motion once and the wheel locked up. But it was a very slow motion. Second time I was taking off from a stop
The car will just shut off in idle, sometimes it will start right back up, others you have to wait a few minutes. Took it to dealer a few times and they keep saying that it is because when the oil gets low it this model that happens so I have to get the oil changed once a month
My sister was driving when the car suddenly turn off on the street. She turned it back on and everything was fine, I'm afraid of driving the car and something worse may happen.
A D V E R T I S E M E N T S
- East Providence, RI, USA