This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I just purchased my car January 4, 2021. I have had it cut off on me 4 times. Like shut completely off and it takes like 10 to 15 minutes to actually start back up. The shift gears message pops up, it cut the traction control automatically off so that light pops up. The check engine light and battery light pops up. I dont know whats happening but it almost caused an accdident twice on 695 highway because it shut off. Thank god the kids were not with me at the time. I am reading that his happens to alot of people with Jeep. Wish I would have known that before purchasing. I just want a safe and reliable SUV for me and my children.
When driving and making a right or left turn, an error message pops up on the screen stating can not switch gears while in drive, then the engine shuts off, it has happened to me 6+ times in the last month, it has happened in the middle of a left turn in a busy intersection 3 times and almost caused an accident. Once car is shut off and you give it a minute, when you restart it takes time to turn over. This is so unsafe and I am afraid every time I drive as I drive my daughter in this vehicle and think this should be a recall for sure. I took it to a mechanic they test drove and had the same issue twice, they ran diagnostics and nothing came up, when they researched it they found the complaints on this website and said I should take it to a dealership and they read that it may have something to do with the oil being used to quickly and when the turn occurs it sucks in air. Please help!!!
Periodically while driving, a "service shifter" notification will turn on and all of the lights on the shifter indicating gears will light up. If the car is turned off and restarted, this notification will disappear. This has happened to me 6+ times randomly over the past year that I have owned this car. A quick google search shows that many other owners experience the same false notification. The unreliability of this notification is unsafe and should be investigated.
As I was driving on a rural road, the 'service shifter' message displayed on the instrument panel and the lights on the shifter bezel all glowed red. I stopped the car, shift it off, turned it back on and all seemed normal again. While the service shifter message was showing, all other information in the instrument panel was hidden which felt unsafe. After researching this issue, I found that this is issue is affecting many as they are reporting the same occurrence I experienced and I feel that this should be the responsibility of Jeep to correct this issue.
A "service shifter" message appears on the dashboard randomly when I'm driving on the street and the highway and all of the lights turn on on the shifter. I turn off the engine and turn it back on and it goes away but it comes back on later again.
- Dallas, TX, USA
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Service shifter, had it replaced while still under warranty twice. It is happening again and has several times and no longer under warranty. What has to happen before they recall this part. It is clearly an issue with so many people complaining about this.
All lights on the shifter bezel light up & service shifter indicator light on screen appears. This happens periodically & so far has reset when vehicle shut off& restarted. Dealer says parts are on back order & I need to pay $200 deductible because original warranty expired even though the vehicle only has 23,000 miles. This has been a problem on these vehicles since 2014. Should be on recall & fixed. Many owners report condition often reappears. Vehicle could lock up transmission or brake not set properly. Definitely a safety issue.
I bought a 2017 Jeep Cherokee limited 10/31/2020. At least 7 times in the last two weeks my car has started and I drive about 1000 feet and my car dies. Flashes return to park and it shuts off. My car will start back after rolling over a few times. This is not safe because if I pull out in front of someone and my car dies I'm going to have a wreak. I read multiple of the same complaints at https://I really hope this problem can get solved and become recalled.
Service shifter message pops up constantly and has the last two years. It's random and sometimes it's while I'm driving. Which just happened on my way to a doctors appointment. Luckily I was able to pull into a parking lot. If it comes on right when I start the engine I cannot put my car into any gear. I have to turn my car on and off repeatedly for it to clear. After which the first ten minutes of driving is rough and the car shifts badly. Sometimes acceleration is poor after. All lights on the shifter turn red. Very dangerous
I have had a the vehicle less than 60 days, and the service shifter light came on when I started the vehicle, I drove home turned it off and then when I restated the vehicle it is no longer on. Dealer is unaware of any issues and has never head of this, so now I have to pay for a diagnostic and all the parts and I do have extended warranty but this is not covered by powertrain. There are over 600 complaints for this issue, and nothing has been done.
Service shifter light comes on while driving and all shifter lights come on (park, reverse, drive, etc. All lit up at once) replacement needed is shifter bezel and wiring harness. Dealer says its a known issue that is not covered by Jeep warranty, but is very common. Vehicle has less than 40,000 miles on it.
While driving and turning right the vehicle shifted out of gear to neutral and the emergency brake light activated. Also, the service air bag, service shifter and the engine light came on. Furthermore, all the shifter lights came on. While sitting in the middle of traffic I turned the car off and on to reset it, then I was able to move the vehicle and the service shifter light came on again. I was able to drive the car back to my house 5 miles away. This is not the first time the service shifter light came on. I have a scheduled diagnosis with my dealership's service center in seven days. I made the appointment when the first time the service shifter light came on. They did not advise me not to drive the vehicle. But, after the last incident the vehicle is not safe to drive.
While driving a light comes on and says to service shifter. Every time it has come on, I pull over and turn the car off and then it will go off. I'm worried because I've heard others and their brakes locking up and getting into a wreck...on the dash reads park. We have also had a light come on the speedometer that blinks and then makes a loud beep beep beep. It does go off eventually. The worst yet is when I went to start the car, the brake locks up and it won't start or turn over. We had to tow it to a mechanic to get it looked at. Finally after trying many things, he replaced the battery and it began to work. Every now and then, it does the same thing, but if I breathe just right it starts.
Purchased 2017 Jeep Cherokee trail hawk new 10/2016. If the Jeep is left to sit 2 days battery will drain and not restart Jeep. I have replaced the battery 3 times. Most recently 4-21-20. This new battery keeps draining and 2nd time I have had to call to have it recharged. Now battery is showing bad and then ok. Alternator has done the same but now showing bad. I think there is another issue that keeps draining batteries. I only have 27,000 miles on Jeep.
The HVAC module stopped working out of nowhere. My mileage keeps flashing and my check engine light came on. There was no warning sign of it getting bad it just wouldn't come on and I took it to the dealership and they diag it and found out what it was.
The car started off by problems with the chip to compute that it needed to open the temperature control valve. So with that came the inability for me to start the car by being outside of it and also the check engine light would come on. Then our gears would light up as if the car was in ever position possible. We would park cut the car off and resume to drive. This problem persisted for a week or so went away and eventually came back. Now the engine feels as if it's giving out it doesn't accelerate well, I know it's a V4 but it should have maintained the get up the car has less than 50,000 miles on it and is well maintained with frequent oil changes with the best oil. Car is never driven on E or anything I don't understand how the car is failing this early. I heard Jeep's have been very dependable cars.
"service shifter" keeps coming on and reading other reviews online tells me this is a dangerous issue and that the vehicle will go into park randomly no matter what speed you're driving at. Only 64K miles!!!
The service shifter warning came up while driving on a city street. The vehicle has roughly 45000. Nothing happened this time but I have seen this is a common occurrence and can lead to the vehicle shutting off in motion.
A D V E R T I S E M E N T S
- Middle River, MD, USA