This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Every time I start my car after a few miles it says service shifter but everything is in spec. All the lights on the shifter light up. But there is no issue shifting
On October 20, 2020, I took my vehicle to the Jeep dealership where it was purchased in response to a 'service shifter' warning indicator. The dealership indicated that the 'shifter bezel and wiring harness' would need to be replaced and completed the repair earlier today at a cost of $325.88. Despite having purchased a supplemental service protection plan through asc, I was informed that the warranty claim had been denied as the 'agreement does not have coverage on wiring or wiring harnesses' and that 'the bezel is considered a body part by the manufacturer which is not coverable.' Most disturbing, based upon a review of complaints generated following a google search, this appears to be a common problem that has affected a number of Jeep since at least 2014. I'm at a loss as to why this is being treated like a cosmetic repair when this component is critical to the operation of the vehicle and has been a recurrent issue for over five years. Needless to say, I'm very disappointed in how this issue is being addressed by Jeep'both in terms of covering these repairs and correcting the underlying issues that are causing the problem.
Random and inconsistent service shifter message. Sometimes disappears for months(thousands of miles). Has happened 3 times in total. Vehicle has less than 30,000 miles. Purchased brand new. Always while driving. Never while in park. Shifter indicator lights up read and error displayed on dashboard.
Randomly, from time to time while driving, my shifter lights all turn red and my message center reads service shifter. I park my Jeep, turn it off and back on, and the message goes away. It began doing this with only 29,000 miles on the vehicle.
"service shifter" warning light started coming on on the driver display this summer, accompanied with a warning chime. At first intermittently, now it is on pretty much full time after moving into gear. I am unable to use 4WD, see electronic speedometer, gas consumption gauges or other information on vehicle due to the error message. Took to wyler eastgate Jeep on 7/16, they informed me the bezel on the shifter needed replacement, and the part would be in the following week. I had them keep the car for the following week. The following week they notified me it was possible the part wouldn't be available until the end of the July, but that the vehicle was still under warranty so it wouldn't cost me anything. I have since followed up in August and again last week as the dealer never called back on the status. The latest call was on 9/29 (almost 3 months since first appointment), and the parts department contact told me that of the two parts needed for the repair, one was placed on "increased backorder status" from Jeep, meaning that the dealerships were "blocked" from ordering it or it even being sent out to the dealership. They are now unaware of when the part might become available again. From this experience and the comments, it sounds as though the part is faulty, hence it won't be used on a repair. Sounds like there should be a recall issued if the part is faulty and the number of complaints is so widespread, and Jeep hasn't addressed it to consumers or dealers. My 2017 Cherokee has 28,000 miles.
Service shifter light comes on and all gears light up. Car makes loud clunk noise when shifting gears and has a hard time switching gears. Was told by dealership that electronic shifter bezel and pigtail need to be replaced. Known problem of the Jeep Cherokee.
Our brand new vehicle has been in for maintenance several times, due to service shifter and service 4X4. This is all due to a faulty shifter bezel and faulty wiring to the shifter bezel. This is a common issue and well known if you do google searches on this vehicle. Can this be looked into" its not fair for the customer and definitely an issue if the dealer knows exactly what the issue is before receiving the car. Make this a recall already. Why is this an issue" because it prevents the vehicle from being thrown into 4X4 and also causes some vehicles to loose control from what I am reading. In my case, my vehicle can not go into 4X4.
While driving my Jeep the screen lights up and flashes service shifter, it then lights up the whole panel prnd in red and makes it hard to steer one I stop and turn the vehicle off it goes away but will pop up randomly
'service shifter' notification after starting car, stayed on during entire drive until car was powered off and back on again when the notification disappeared. While notification was on dashboard, all red lights (indicating park, neutral, reverse, drive) were lit up red on shifter. Notification appeared initially while vehicle was in park and did not disappear throughout the entire drive (0-70mph) until vehicle was powered off.
The service shifter message has been coming on and all the lights on the shifter come on as well. The past 10 days the car has completely shut down (no power) while driving. Then when I try to restart it has taken a bit before it will start. I have had to turn hazard lights on in middle of road where I am stopped. This has happened 3 times in the past 10 days. Dry weather, going approximately 30 to 40 mph. No recall but I see many of these same issues online in blogs.
Service shifter light constantly comes on. 2017 Cherokee has been hapenning since 20,000 - now have 30,000. Have seen and heard horror stories. Dealer says no issues. Wants to charge for repairs.
Service shifter light comes on & all lights in gear select come on. This the third time this has happened. I can only find invoices for two times. Each time this has happened the vehicle was in motion.
While driving down the road today(Sept 19,2020), the car beeped giving me a warning on the screen to service shifter, all the lights on the console lit up red. I pulled the car over, shut.it off for 30 min. When I started it back up the warning went off so far but haven't driven it again yet.
The "service shifter" warning comes up on the screen sometimes when the vehicle is first turned on and other times it happens when you are driving the vehicle. We took it do the dealer and they scanned codes and the code for a problem detected with the electronic shift module came up. The dealer service center replaced the shifter bezel and the wiring harness for that part. This was done July 19, 2019. Within the last 2 months, this has been occurring again; so now the part and wiring harness needs replaced again.
The gear shift indicator lights all came on, a service shifter error code. I had to pull over put it in park and turn the engine off and then turn it back on and it reset itself. In February 2019, the same thing happened and they fixed the issue. The parts were warrantied for 2 years or 24,000 miles according to westgate Jeep in raleigh North Carolina. A week or later the gear shift all the lights came on again and then I took it to the shop at westgate in raleigh.
All of a sudden "service shifter" come on screen with the shifter lights all illuminated red. I took it to the dealership and this morning they informed me that the wires in the gearshift and a plastic piece have to be replaced. Because this happened at 38,103 miles it is not covered by warranty anymore, had it happened under 36,000 miles it would have been covered
I've had the service shifter come up on my dashboard, 2 times this year. 1st happened in January 2020, and on September 9,2020. And then the shifter lights up red on every gear. The 1st time this went off, I was leaving work and just started my vehicle. The 2nd time on September 9, 2020 it came on while driving. I have seen pictures of people vehicles in accidents, after this happened. They state that the vehicle goes into park all by itself. Those scares me to death, this vehicle needs recalled!
Several times now while driving the vehicle the service shifter warning comes on on the dash and all of the red lights for the park reverse neutral and drive all come on on the shift column. After pulling over and shutting the vehicle off and turning it back on everything resets only to do it again randomly further down the road.
A D V E R T I S E M E N T S
- Minneapolis, MN, USA