This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Making a left turn, engine shut off no power, stated I must be in park to shift warning lights flashing (all kinds). Would not restart for about 15 minutes. Ran fine prior to this. Finally restarted and drove directly to dealership (its only about a mile away). Explained what happened they had no clue why this would happen but they checked oil which was very low (which leads me to believe they have seen this issue before). Changed oil and so far so good. Complaint - why would engine shut off because of that" why would a brand new car with under 30,000 miles burn that much oil? why didn't the indicator tell me there was low oil or low oil pressure" if this thing burns that much oil within the allotted oil change time - may need to look for another vehicle - this is dangerous if the car shuts off on a freeway or in busy traffic.
Service shifter light came on. Having to replace shifter and shifting harness. When warning came on all lights came on and was not able to use shifter.
While drive the power shifter messaged appeared, every time I turned the car off the light would go off then while driving would come back on effecting the way the vehicle drove. Took to the dealership replace a sensor now my engine is knocking and hard shifting. I kept up on oil changes and other maintenance the care is only at 44K for the miles.
Around 76K on 2016 Jeep Cherokee sport engine that messed up going down the interstate, I quickly exited then it shut off and did not want to stay running. Now dealership says they don't understand why zero compression in cylinders. I kept oil changed every 3K due to daily miles. It is terrible that the manufacture cannot be held accountable with all of these complaints.
- Lafayette, GA, USA
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The contact owns a 2016 Jeep Cherokee. On three separate occasions, while driving various speeds, the vehicle stalled. Additionally, while driving, the service shifter and several other unspecified warning indicators illuminated. The vehicle was taken to nolf Chrysler Dodge (2373 brookville St, fairmount city, pa 16224, (814) 365-5251) to be diagnosed, but the contact was not provided conclusive information as to the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 20,000. The VIN was not available.
While driving on a highway, my 2016 Jeep Cherokee suddenly shut off completely. This did not allow me to accelerate, and the car slowed down which I had to pull over on the highway. There was the engine light and the battery light shown on the display. After couple times of attempting to restart the vehicle, I was able to drive it fine to work. This was really dangerous especially with I had no engine problems previously to warn that such thing was going to happen.
The contact owns a 2016 Jeep Cherokee. The contact stated that the check engine and service gear shifter indicators illuminated. The contact called jim ellis Toyota of mcdonough (144 highway 81 w, mcdonough, ga 30253, (770) 288-3755) and informed them of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 55,000.
While driving home on a city street at approx. 35mph, my 2016 Jeep Cherokee latitude lost power and shut off, stating "shift to P and then desired gear" and the battery light illuminated. There were no warnings before this occurred. The vehicle lost power steering and brakes, and was then hesitant to restart. After starting, the vehicle jumped forward a bit but would not properly drive, and was towed home and then ultimately to a dealer. The vehicle has been having transmissions issue and was also found to have a defective battery 3 weeks ago, so the safety concerns of this vehicle continue to grow. After researching, I learned this is an extremely common issue, often caused by low oil, or no cause found. There are high risks to life and property for a vehicle that will just shut down at will without any warning.
Jeep Cherokee wouldn't start. It tries to turn over, all of the lights and the radio come on, but the engine won't start. I've tried jumping it and made sure there was enough gas, and still had no luck. Happened last week, had battery checked and it was fine.
Purchased 2106 Jeep Cherokee in April 2019. Had car looked over and oil changed April 19, 2019 @30,141 miles. On 8/14/19 the vehicle stalled while leaving a stop sign. Total loss of control of the car. Dashboard lights flash and display instructs you to put the car in park. After 3 attempts the car starts. Thought it was a fluke. 8/24/19 the same event happens again, except on a busier road. Very scary and concerned about being hit from behind. 4 attempts to restart car, finally starts and I drive directly to mechanic. 8/27/19 happens multiple times to mechanic, who agrees this is a very dangerous situation in moving traffic. The computer does not indicate any problem. Based on information I had found on line, he checks the oil to find no oil on the dipstick. Car is @ 35,242 miles & consumed 4 qts of oil during 5100 miles. I am told that this is way too much oil to be used for this number of miles. The more I poke around on line, I see that many Jeep Cherokee owners are reporting the same problems. Countless that have happened on the highway, which I can't begin to think how deadly that can be. It appears that Jeep/Chrysler is doing nothing about this problem. They have recalled the 2019 Jeep Cherokee for this problem. I would also believe this is an environmental problem with excessive amount of oil being burned. I do have receipts from the service garage. Please help
Bought this car at 17K miles and now have 50K. 10K before the warranty runs out and dealer will only address this issue if the vehicle will show this issue at the time it is at the dealer. Issue is unpredictable. Car jerks hard from first to second gear, almost as if you have been rear ended. Car has trouble shifting to higher speed upon entering the highway. There is also a pronounced "ticking" noise when engine is running/idle
The contact owns a 2016 Jeep Cherokee. While driving 45 mph, the vehicle jerked while shifting between first, second, and third gears, and lost power. In addition, the rpms failed to increase to 2,000 and the check engine warning indicator illuminated. The contact disconnected the battery cable, but the failure recurred. The contact used the lpb reader and received code: P0887 (tcm high voltage). The contact called East Tennessee Dodge Chrysler Jeep Ram (2774 N main St, crossville, tn 38555, (931) 463-3640), but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to NHTSA. The failure mileage was approximately 30,000.
Service shifter error on dash board. All lights on gear shifter come on at once P, R, N, D. it only comes on when driving and doesn't go off until the car is turned off. It isn't daily but it's still scary.
My wife's Jeep Cherokee 2016 while driving 3 times in the last month has stalled while making a slight right turn. The display signals engine, and battery flash and then the car dies with no power instantly. My pregnant wife was commuting during rush hour the last time this happened and this nearly caused her to be rear ended. Luckily the driver behind her was paying attention and avoided the collision. Now my wife was stuck in traffic with no power for 5 minutes until the car turned back on. After a lot of online research, I found 90 plus complaints about this exact issue. Apparently the 2.4 L motor in the 2016 Jeep Cherokee has a safety feature that causes this stalling based on low oil levels. So this poorly engineered engine burns 1 qt of oil per 1000 miles, this causes your oil to run significantly low before the manufacturers recommended oil service periods. My mechanic inspected the vehicle and has come to the same conclusion, we will have to add 1 qt of oil every thousand miles. This car has less than 36K miles and will now require extra oil for its life, which is ridiculously tedious for a 30K$ car. However the stalling with no warning and causing loss of power in traffic will eventually lead to accidents and should be a significant safety concern.
Vehicle, while in motion, stalls and engine shuts off at any speed. Being told oil burns too quickly in these vehicles and this is a safety feature the car has although it has almost cost me multiple serious/potentilly fatal collisions with my infant children in the vehicle. No oil indicator has ever turned on indicating oil level is low. Had same issue with this car at 15,000 miles in which engine was completely replaced but now is doing the same thing as before. This is a well documented issue amongst Jeep - why has there not been a recall? this is a major safety concern and our lives and the lives of our children are at risk as I almost was T-boned today as my engine stalled in a busy intersection. I was attempting to turn but had not yet maneuvered and was left stalled in the middle blocking oncoming traffic on a busy city street but had had this same problem happen on a highway.
The problem started 7/23/2019. The Jeep is stopping randomly at red lights and stop signs. It starts back up but the ac is on defrost and I have to put it back on cool. The first time it did this I read about some reviews that stated it could be because an oil change is needed. Since it was time for an oil change, I did that. But the next day it did the same thing, randomly stopping. Also changed a dirty air filter. Scheduled a diagnostic test for 7/29/19 and will see if Jeep can help with this problem.
On 2 separate occasions while in motion on a city street all of the gear shifts lights came on and where you see your mileage that screen read service shifter. This stayed visible until the car was turned off and restarted. The car also jerks while in motion and the brakes where supposed to be fixed last week from the dealership that I purchased the car from but its still feels like the brakes are grinding.
My 2016 Jeep Cherokee latitude has suddenly turned off twice in the middle of the road while driving. A "shift gear" light warning appears on the dashboard. Both times it occured shortly while starting to drive home from work. Therefore, occured within 10 minutes of starting the engine. The first time it occured within seconds after turning left at a light.
Bought a 2016 Jeep Cherokee with 60miles on it within 3 weeks car shut off 3 time while driving with signal shift gear comes on. Have to put car in park and turn off car and turn on a few times and it will be fine two months later it happens again this time happening a few time in the same day a few minutes apart. This dangerous because it happens while your driving on the road with no warning.
A D V E R T I S E M E N T S
- Delaware, OH, USA