This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2016 Jeep Cherokee limited fwd, misfiring and shaking began while stopped at traffic light and while driving afterwards for 1/2 mile. Automatic start/stop was on. Pulled off road and turned engine off and let set for 1-hour. Restarted vehicle and began shaking and misfiring again. This time engine light came on and start/stop system warning came on. Shut vehicle off again and let sit for 30 minutes. Started vehicle again and put in reverse, drove for a few minutes and vehicle began shaking and misfiring again while going through the shifting sequence. Drove it to a dealership and it did this the entire way, approximately 10 miles. No matter what speed I was driving it was still happening. The shaking/misfiring seemed to subside a little when A/C was not in use. In addition to other warning lights coming on, service-shifter light came on while making a right-hand turn.
Vehicle stalls and cuts off while driving and steering wheel locked up without warning. No check engine lights on and no explanation. After several times it was found that the engine was completely out of oil. Oil consumption test resulted in an engine replacment from scratching on inside cylinder walls. New engine 11-2017. New engine is starting to do the same thing and is burning oil. Car will shut off.
While in motion: 2016 Jeep Cherokee will randomly lose engine power during a right turn (on highway at high speed and at low speed on city street), steering locks up, decelerates automatically, and dash says to put vehicle into manual mode and select the desired gear. This is very dangerous and has almost caused an accident two times.
Vehicle stalls during deceleration into right hand turns. Extremely dangerous. Hundreds of complaints about the same issue occurring under the same circumstances. Dealership is denying any problems exist and cannot duplicate issue. Online complaints state that some dealerships stating it is due to low oil and oil consumption is very high and problem can occur even with vehicle maintained to manufacturers specifications. I have been almost rear ended several times due to this issue and Chrysler needs to recall these vehicles and make it right no matter the cost. No warning or trouble lights prior to complete loss of power. They just recalled the 2019 models for this very problem but they need to recall prior years experiencing the same issues. This is a serious safety issue especially when entering the highway were cars our traveling at a high rate of speed.
This issues has happened twice once I was at an intersection and the second time I was on the freeway. I am driving with no issues and then all of a sudden the car loses speed. I will go from 70-0mph with in seconds, all the lights will come on on my dash board and I am unable to speed up or even steer out of the way. The second time this happened to me I was in the fast lane on the freeway with my daughter, no cars behind me because I would have been hit with out a question. It sounded as if the car shut down with out actually turning off. I had the car towed to the dealer where they had no explanation for me both times this happened. As soon as they would connect it to diagnose they said the codes would clear and the car was working. Both times this has happened and now I am scared every time I drive. Now the stereo will not turn on. The screen is on but will not move from the Jeep sigh it will flicker on and off but not ever move from there.
- Fallbrook, CA, USA
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I turned on the car, let it warm up for about 3 minutes. Put it in drive, I was on the road for about 5 minutes and all the lights on the dashboard turned on, the car stalled and the motor turned off. The transmission was stuck in drive and I had to forcefully find a way to move it to neutral or park to restart the car. When I checked the fluids on the vehicle everything was ok with the exception of the oil dip stick. All the oil had burned away and I was still about 2000 miles away from next oil change. All my oil changes were done at the Jeep dealership where the car was purchased and we used synthetic oil to protect the engine. This is very dangerous that no warning signs are given to the drivers and that the car completely shuts off in the middle of the road. I tried to resolve this issue with the dealership but they said that because there is no recall for this common problem, they cannot resolve it. Please help!
Oil does not last during oil changes, I have to add oil. There is not a leak or any issue, it is just burning way too fast. My Jeep was cutting off right after I would start driving (usually right after a turn) and I had no idea why until I noticed oil was extra low. So now I just make sure to keep it full between changes. Definitely feel like this is a nuisance.
Vehicle loses power while driving, engine shuts down, steering locks and the dash lights up with a message that says put vehicle and "park" and then select desired gear. I have two small special needs children. This has happened 3 times in the last two months. I keep my vehicle up to date on maintenance/service. I read over 100 people's exact same complaints on line. It doesn't make sense that I am paying a car payment, have less than 45,000 miles on a less than 3 year old vehicle, and having these kind of safety concerns. We have one vehicle, limited means, and tons of therapy appointments. Today, my car died with no warning on a busy road, gives me approximately 10 seconds to pull to safety before there is no speed/ability to manuever the vehicle. It is ridiculous that the risk is so high, and the number of complaints listed on line show a serious issue with this among hundreds of vehicles by Jeep and nothing. The dealerships/service continue to make comments like "we were unable to replicate the issue". to be specific: Driving at about 25 miles per hour, straight following a right turn....lost power. Lights went on the dash, message above appeared. It took two tries to restart to get me out of the middle of the road.
My vehicle lost power in the brakes, accelerator and steering wheel. Everything locked up while I was driving in traffic. I was able to coast to the side of the road and completely lost the ability to control my vehicle. The car would not function until I turned it off and tried to restart it a few times taking a couple of minutes. This happened twice on May 6th on a busy street, once on May 9th on the highway, and twice on May 11th on another busy street. There was no oil in my car. I was not due for an oil change for another 3 months or 2000 miles. No oil light indicator came on to warn me all my car kept doing was stalling telling me to shift to park. I was told by the Jeep dealership that I had to have my car towed in or add oil before driving it to them. The dealer explained when the dipstick does not "feel" oil the entire car essentially shuts down and locks up in order to "protect the engine" causing the driver to lose all ability to control it. They might be protecting the engine from burning oil, but to lose functionality puts my life and family in danger. Jeep/Chrysler have had this reported before as I found numerous cases of the same story. However no recall have been issued. I could have been in a very serious accident. I was not told any of this information when I purchased the car. I do not understand how many issues have to be reported before something can be done. Does someone have to die before this become a concern.
This is the second time my car has shut off while driving in the middle of the road, I had my children in the car checked oil there was none I am not due for another oil change for 500 miles I bought this vehicle brand new only has a little over 19,000 miles I hope this is fixed if not I will be getting rid of this vehicle and will never purchase an Jeep product every again. This is very dangerous I will be calling the dealership on Monday
The dip stick only reaching the top 3 quarts of oil.I was told by the Jeep dealership that the car engine shuts off mid drive(in motion) to protect the engine even if you are going 70 mph(on the city street, high way, or local road and while turning). This is so the engine does not burn the oil. This means that the car stalls out and looses power and control with no notifcation.
The contact owns a 2016 Jeep Cherokee. While making a right turn at 20 mph, the engine stalled and "shift to key for park to select the desired gear" appeared on the instument panel. The contact had to make three attempts to start the vehicle and was able to park on the side of the road. The contact called sansone Chrysler Jeep Dodge (located at 100 us highway, us-1, avenel, NJ 07001, (866) 809-9999) and a diagnostic appointment was scheduled. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 26,280.
While driving the vehicle after just a couple minutes in my subdivision the vehicle stalled & would move. I made 2 turns, one right & one left then it stalled. The "charging system light" went on & said "shift to P then desired gear". after a few minutes it restarted. The Jeep manual indicated not to drive it with this code so I had it towed to dealer & they did a PCM flash update. They tested the oil level & said it was fine. Next morning the vehicle would not start. Again towed it to dealer. They kept it overnight & changed the battery. They drove the vehicle, but couldn't get it to replicate what happened & indicated there were no stored codes. The following morning the vehicle started, I began driving around the corner in the subdivision after turning right and again the vehicle just stalled with same indicator light & message as the first time. Brought it back to the dealer & they said the oil was low, though the vehicle indicated 47% oil life with about 3,800 miles since last oil change, which was less than 2 months ago. Dealer told me to drive it for 1,000 miles & then bring it back so they can do an oil consumption test. Very unsafe to drive when it stalls, as the vehicle does not move, it just shuts off & didn't coast so I could move over. This is a safety risk & do not feel safe driving it, if this had happened in traffic or on the highway it could have caused a crash. I was told by the dealer this is a known issue by Chrysler & that the vehicle shuts down to protect the engine. There was no previous warning lights or check engine notification prior to it happening.
Jeep Cherokee begins to experience intermittent hesitation while idle and unresponsive maneuverability during acceleration. Ignition coils fail on 2.4L engine with consistency - #4, #2, #3 (3 of 4 ignition coils) causing misfire in engine chamber. Lack of control during acceleration / deceleration create high concern for safety while at high speeds and generally while driving.
My vehicle Jeep was in motion on the interstate when my service transmission light came on and I almost caused a major accident when my Jeep slowed way down. When I accelerated it would hardly move. Mind you I was on the interstate!! very scary experience. This is not the first experience I have had with my Jeep while in motion on highway it jumps bucks and revs up on its own when it was doing that I had to take it to be hooked up to tester to see why my battery light came on? had to replace coil pack #4 and I did it again 6 months down the road and had to replace coil pack #2. the check engine light stays on. My Jeep only has 59064 miles. I am very scared terrified and nervous driving me Jeep.
Vehicle is less than three years old. Maintenance has been done on time. Uses oil, thermostat has had to be replaced and service shifter light keeps coming on. Spent three hours at the dealership to supposedly fix the shifter issue. One hour later the service shifter light came back on!
While making a turn, the vehicle lost power in the brakes, accelerator and steering wheel. Everything locked up while I was going upwards of 25mph. I was able to coast to the side of the road, but completely lost the ability to control my vehicle. The car would not function until I turned it off and tried to restart it a few times taking a couple of minutes. This happened once on the 14th of March and once on the 15th of March. I was told by the Jeep dealership that they are aware of the issue and have told people to make sure to check their oil. I was told the dipstick does not reach the bottom of the oil pan and only goes down about halfway (3 of the 6 total quarts the pan holds). When the dipstick does not "feel" oil the entire car essentially shuts down and locks up in order to "protect the engine" causing the driver to lose all ability to control it. They might be protecting the engine from burning oil, but to lose functionality puts my life in danger. Jeep/Chrysler have had this reported before as I found numerous cases of the same story. However, they refuse to do anything about it. I could have been in a very serious accident if I was going faster than 27mph or if I was not in an area that I was able to coast to the side of the road. I was not told any of this information when I purchased the car
My Jeep Cherokee limited 2016's engine will shut off mid drive. This has happened to me three times while on the road for the past 4 months or so. I fear for my safety and that of my family and friends or whomever may be with me in my vehicle when this happens. The issue begins with the dash starting to flicker, the ac and radio will shut off, any actively enabled functions will shut off/disable (lane sense, cruise control, auto start/stop), two times out of the three, the vehicle engine shuts off seconds after, causing the greatest risk to safety since the vehicle is essentially cruising with no power whatsoever at an average of 70mph (mostly drive on freeways/highways), forcing me to pull over on the side of the road/shoulder in order to break to a full stop, place the vehicle on park and then restart the vehicle in order to get back on the road. I believe Jeep had issued a recall for this exact issue if I'm not mistaken (safety recall U63). I have taken my Jeep to a local dealership to get this issue fixed. I received the assessment from the dealership saying that the recall issue was fixed. A week after I went to the dealership the issue happened again, the check engine light came on but turned off after so by the time I took it to the dealership again, they "couldn't help me" since the check engine light was not on at the time. I also did not have a way to prove that this issue was happening still to my vehicle so I left disappointed and sure it would happen again at some point. As of today 28 March 2019 the issue happened again yesterday on the way to work around 0836am, luckily I was able to record a video of it as it was happening that I would be happy to share, the vehicle did not shut off during the video. I bought this vehicle new, in 2016, from a dealership in wa state.
Has been back to the dealer 4 times in one year for replacement of spark plugs and ignition coil. Car runs rough and shakes. 53000 miles, have had it since it was brand new. Feel unsafe driving in it.
A D V E R T I S E M E N T S
- Davenport, FL, USA