This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The dip stick only reaching the top 3 quarts of oil.I was told by the Jeep dealership that the car engine shuts off mid drive(in motion) to protect the engine even if you are going 70 mph(on the city street, high way, or local road and while turning). This is so the engine does not burn the oil. This means that the car stalls out and looses power and control with no notifcation.
The contact owns a 2016 Jeep Cherokee. While making a right turn at 20 mph, the engine stalled and "shift to key for park to select the desired gear" appeared on the instument panel. The contact had to make three attempts to start the vehicle and was able to park on the side of the road. The contact called sansone Chrysler Jeep Dodge (located at 100 us highway, us-1, avenel, NJ 07001, (866) 809-9999) and a diagnostic appointment was scheduled. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 26,280.
While driving the vehicle after just a couple minutes in my subdivision the vehicle stalled & would move. I made 2 turns, one right & one left then it stalled. The "charging system light" went on & said "shift to P then desired gear". after a few minutes it restarted. The Jeep manual indicated not to drive it with this code so I had it towed to dealer & they did a PCM flash update. They tested the oil level & said it was fine. Next morning the vehicle would not start. Again towed it to dealer. They kept it overnight & changed the battery. They drove the vehicle, but couldn't get it to replicate what happened & indicated there were no stored codes. The following morning the vehicle started, I began driving around the corner in the subdivision after turning right and again the vehicle just stalled with same indicator light & message as the first time. Brought it back to the dealer & they said the oil was low, though the vehicle indicated 47% oil life with about 3,800 miles since last oil change, which was less than 2 months ago. Dealer told me to drive it for 1,000 miles & then bring it back so they can do an oil consumption test. Very unsafe to drive when it stalls, as the vehicle does not move, it just shuts off & didn't coast so I could move over. This is a safety risk & do not feel safe driving it, if this had happened in traffic or on the highway it could have caused a crash. I was told by the dealer this is a known issue by Chrysler & that the vehicle shuts down to protect the engine. There was no previous warning lights or check engine notification prior to it happening.
Jeep Cherokee begins to experience intermittent hesitation while idle and unresponsive maneuverability during acceleration. Ignition coils fail on 2.4L engine with consistency - #4, #2, #3 (3 of 4 ignition coils) causing misfire in engine chamber. Lack of control during acceleration / deceleration create high concern for safety while at high speeds and generally while driving.
My vehicle Jeep was in motion on the interstate when my service transmission light came on and I almost caused a major accident when my Jeep slowed way down. When I accelerated it would hardly move. Mind you I was on the interstate!! very scary experience. This is not the first experience I have had with my Jeep while in motion on highway it jumps bucks and revs up on its own when it was doing that I had to take it to be hooked up to tester to see why my battery light came on? had to replace coil pack #4 and I did it again 6 months down the road and had to replace coil pack #2. the check engine light stays on. My Jeep only has 59064 miles. I am very scared terrified and nervous driving me Jeep.
- Vernon, IL, USA
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Vehicle is less than three years old. Maintenance has been done on time. Uses oil, thermostat has had to be replaced and service shifter light keeps coming on. Spent three hours at the dealership to supposedly fix the shifter issue. One hour later the service shifter light came back on!
While making a turn, the vehicle lost power in the brakes, accelerator and steering wheel. Everything locked up while I was going upwards of 25mph. I was able to coast to the side of the road, but completely lost the ability to control my vehicle. The car would not function until I turned it off and tried to restart it a few times taking a couple of minutes. This happened once on the 14th of March and once on the 15th of March. I was told by the Jeep dealership that they are aware of the issue and have told people to make sure to check their oil. I was told the dipstick does not reach the bottom of the oil pan and only goes down about halfway (3 of the 6 total quarts the pan holds). When the dipstick does not "feel" oil the entire car essentially shuts down and locks up in order to "protect the engine" causing the driver to lose all ability to control it. They might be protecting the engine from burning oil, but to lose functionality puts my life in danger. Jeep/Chrysler have had this reported before as I found numerous cases of the same story. However, they refuse to do anything about it. I could have been in a very serious accident if I was going faster than 27mph or if I was not in an area that I was able to coast to the side of the road. I was not told any of this information when I purchased the car
My Jeep Cherokee limited 2016's engine will shut off mid drive. This has happened to me three times while on the road for the past 4 months or so. I fear for my safety and that of my family and friends or whomever may be with me in my vehicle when this happens. The issue begins with the dash starting to flicker, the ac and radio will shut off, any actively enabled functions will shut off/disable (lane sense, cruise control, auto start/stop), two times out of the three, the vehicle engine shuts off seconds after, causing the greatest risk to safety since the vehicle is essentially cruising with no power whatsoever at an average of 70mph (mostly drive on freeways/highways), forcing me to pull over on the side of the road/shoulder in order to break to a full stop, place the vehicle on park and then restart the vehicle in order to get back on the road. I believe Jeep had issued a recall for this exact issue if I'm not mistaken (safety recall U63). I have taken my Jeep to a local dealership to get this issue fixed. I received the assessment from the dealership saying that the recall issue was fixed. A week after I went to the dealership the issue happened again, the check engine light came on but turned off after so by the time I took it to the dealership again, they "couldn't help me" since the check engine light was not on at the time. I also did not have a way to prove that this issue was happening still to my vehicle so I left disappointed and sure it would happen again at some point. As of today 28 March 2019 the issue happened again yesterday on the way to work around 0836am, luckily I was able to record a video of it as it was happening that I would be happy to share, the vehicle did not shut off during the video. I bought this vehicle new, in 2016, from a dealership in wa state.
Has been back to the dealer 4 times in one year for replacement of spark plugs and ignition coil. Car runs rough and shakes. 53000 miles, have had it since it was brand new. Feel unsafe driving in it.
The contact owns a 2016 Jeep Cherokee. While driving 30 mph, the vehicle shut off without warning. The contact called los angeles Chrysler Dodge Jeep Ram (2025 S figueroa St, los angeles, ca 90007, (833) 866-5795) and scheduled a diagnostic appointment for this weekend. The vehicle was not repaired. The manufacturer was contacted and provided a case number. The failure mileage was 28,000.
The contact owns a 2016 Jeep Cherokee. While driving approximately 5 mph and making a right turn, the vehicle suddenly stalled. After restarting the engine, the vehicle operated normally. The cause of the failure was not determined. Napleton North lake Chrysler (3701 North lake blvd, palm beach gardens, fl) and the manufacturer were notified of the failure. The failure mileage was 35,000.
While the car is in motion or just after braking, the engine will beep and then completely shut off. The screen says to put the vehicle in park in order to restart it. It takes several moments for the vehicle to restart.
Shortly after I get gas the vehicle will go from drive to idle and a warning message will pop up that says I need to shift to park. This has happened while waiting to take a left at lights and sometimes as soon as I go to pull out of the gas station.
While we were driving, a message came on the dashboard to service transmission, and then we were not able to accelerate. We pulled over and turned off the car, and then started it back up and we drove fine for about a minute before the same message came up on the dashboard. Again we were not able to accelerate even though the gas pedal was pushed all the way. It wasn't making any noise. We called the dealership and all I was told was to turn it off for about 5 minutes and turn it back on to see if the service light would reset. If not to call a tow truck to take it to the nearest dealership, but since it was Sunday they were all closed. All my family was with me in the car which was very frightening. I followed the dealerships instructions but it did not work. We stop at a stoplight and it didn't want to move forward once the light turned green. We turned off the car and turned it back on and it went again. We were about 45 minutes away from home so we just headed back. The service message never went away and were only able to travel at low speed. I have called fca in the past when a service transmission message popped up on the dashboard but it just flashed and didn't stay. This is a new car and I am very upset it has all these issues.
The contact owns a 2016 Jeep Cherokee. While driving 45 mph, the engine stalled and the steering wheel seized. The contact was unable to steer the vehicle. The vehicle was pulled over and towed to the contact's residence. The vehicle was not diagnosed or repaired. The manufacturer and dealer were not contacted. The failure mileage was 72,000. The VIN was unknown.
Takata recall after starting the car and staying stationary starts to shake. While driving shakes even more and has stalled on me while driving with my toddler in car seat in back. Then it did it again 2 more times just glad my son wasn't in the car. Now check engine light lit up today Feb-6-2019. There have been plenty of complaints of these type of issues. My vehicle is under warranty still as it is a lease. I will not be leasing Jeep anymore.
Twice in the past week my Jeep has just stalled while driving, both on 2/1/19 and 2/4/19 I was going around 35-40 mph. I am able to coast the Jeep off the road and then I needed to wait a few minutes before it starts up again. The on board computer system display does not show any problems. Upon research it seems several people have reported the same problem.
Engine stalls and dies without warning while driving. After shutdown a message on the dash tells you to put it into park to start the car again, engine will restart after 2 min but will fail to restart if you try sooner. Very dangerous, this has happened 6 times now while driving. Started at 33K miles and I am now at 42K, 1st time dealer said fill up oil, 2nd time service dept said nothing wrong but updated software, 3rd time service department has never heard of this before and no idea but told me to trade my car in for something else. Very dangerous as has happened on a freeway while moving, each time is without warning and you lose all engine and power.
A D V E R T I S E M E N T S
- Port Washington, NY, USA