This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Cei P0128 coolant temperature too cold. No overheating issues, temps have remained consistently. Came on while driving. Thermostat needs replacing in only 4 years from purchase. Temps have only been hovering around freezing.
Faulty engine with excessive oil consumption. Engine piston blown at 54K, on brand new 2016 Jeep Cherokee, and consequently repaired under manufacturer warranty. Fca and dealership difficult to work with and attempted everything to avoid the repair until I obtained legal counsel. The vehicle still randomly shuts off while being operated which makes it a danger to all. I have also experienced issues with the transmission, which the dealership said stemmed from the electrical system. The vehicle would get "stuck" in a particular and cause the vehicle to "jump" while attempting to idle down. Lastly, the service shifter light has come on. The light comes on while the vehicle is in motion and does not appear to effect the operation of the vehicle. Nevertheless, this is another problem added to the engine and transmission issues. This vehicle is trash and needs to be completely recalled. Shame on fca for selling this vehicle with a ton of defects. Shame on any authority that does not investigate the claims regarding this vehicle, or does it take a catastrophic event to gather your attention.
2016 Jeep Cherokee approx. 58,000 miles began shutting down while exiting the parking garage, stalled out several times and steering and all control of the vehicle was lost. Took it to the shop and after running diagnostic was told that nothing could be found to be wrong with the vehicle. Did not drive the vehicle for a week and when it was driven again began displaying the same problems with complete shut down. After some investigation on this web site and others, I found that this is a common problem with the 2016 Jeep Cherokee due to the built in kill switch to protect the engine when the oil is low. I checked the oil and it was indeed low. Prior to this failure, the vehicle has been well maintained with all recommended oil changes and preventative maintenance. Jeep/Chrysler solution to the problem-check your oil more often! this vehicle is dangerous-not only to the driver and passengers but to other vehicles on the roads as the vehicle stops with no warning and could cause major accidents and deaths. They need to be taken off of the roadways
Cei P0128 coolant temperature too cold. Having to replace thermostat on a car only 3 years old. Temps have not been below freezing & didn't have this issue last winter. Thermostat is stuck open so gas consumption has increased & heat has decreased.
This issue has happened seven times now in the last month. Most recent was on 11/14/2019. While driving (in motion) about 25 mph in residential area, Jeep turns off in the middle of the road. Error message pops up on dashboard to "shift to P then desired gear" (see photo). I am able to pull over to the side of the road but car has to be turned completely off. It takes a couple of tires to restart the engine. Unknown as to why this is happening. Took to dealership and they said they could not find any codes and to let them know if problems continues. This is very dangerous as I could have been on a major highway and caused an accident.
- Charlotte Hall, MD, USA
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The contact owns a 2016 Jeep Cherokee. While the vehicle was stationary, it stalled and an abnormal clicking noise was heard. The contact mentioned that the check engine indicator illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the engine was misfiring. The vehicle was taken to another independent mechanic where the contact was informed that he could not repair the vehicle because the failure was a manufacturer issue. The vehicle was not repaired. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was made aware of the failure and recommended the vehicle be taken to a dealer. The failure mileage was 88,000.
Engine failure while going around a bend. Steering completely locked up and breaks were none functional. Thank god I was only traveling at approximately 15mhp in town and was able to safely cost out of the way of oncoming traffic. My dashboard said shift to P (park) and then desired gear and the battery light illuminated. I tried to restart in park but Jeep would not start. After about 15 minutes my Jeep started back up and ran normal. My concern is if I was driving 70mph on the highway with my children in the truck (which I have to do everyday as I work out of town) what would have happened"?? would I even be writing this right now" there was no warnings, no lights on, no indication my engine would fail while engaged what so ever. This is a huge safety concern!
The contact owns a 2016 Jeep Cherokee. While making a right turn up a hill, the vehicle stalled and "shift to P then to the desired gear" was displayed. The vehicle was pulled over and was able to restart after several attempts. The contact drove home. Global Jeep (1099 us-22, North plainfield, NJ 07060, (908) 200-2536) was called and the contact was waiting for the service manager to call back with a diagnosis. The manufacturer was not notified. The VIN was unknown. The failure mileage was 60,000.
The contact owns a 2016 Jeep Cherokee. While driving various speeds, the vehicle stalled. The contact changed the battery and noticed that the oil was low. There were no warning indicators illuminated. The contact called vatland Chrysler Dodge Jeep Ram (855 South, us-1, vero beach, fl 32962, (772) 567-6633) and an oil consumption test was completed. The dealer diagnosed that the engine needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was not contacted. The failure mileage was 36,000.
The car began jerking as if in the process of stalling while driving on the highway. Then, whenever the car was stopped at a light or accelerating the stall like jerking would occur again.
Making a left turn, engine shut off no power, stated I must be in park to shift warning lights flashing (all kinds). Would not restart for about 15 minutes. Ran fine prior to this. Finally restarted and drove directly to dealership (its only about a mile away). Explained what happened they had no clue why this would happen but they checked oil which was very low (which leads me to believe they have seen this issue before). Changed oil and so far so good. Complaint - why would engine shut off because of that" why would a brand new car with under 30,000 miles burn that much oil? why didn't the indicator tell me there was low oil or low oil pressure" if this thing burns that much oil within the allotted oil change time - may need to look for another vehicle - this is dangerous if the car shuts off on a freeway or in busy traffic.
Service shifter light came on. Having to replace shifter and shifting harness. When warning came on all lights came on and was not able to use shifter.
While drive the power shifter messaged appeared, every time I turned the car off the light would go off then while driving would come back on effecting the way the vehicle drove. Took to the dealership replace a sensor now my engine is knocking and hard shifting. I kept up on oil changes and other maintenance the care is only at 44K for the miles.
Around 76K on 2016 Jeep Cherokee sport engine that messed up going down the interstate, I quickly exited then it shut off and did not want to stay running. Now dealership says they don't understand why zero compression in cylinders. I kept oil changed every 3K due to daily miles. It is terrible that the manufacture cannot be held accountable with all of these complaints.
The contact owns a 2016 Jeep Cherokee. On three separate occasions, while driving various speeds, the vehicle stalled. Additionally, while driving, the service shifter and several other unspecified warning indicators illuminated. The vehicle was taken to nolf Chrysler Dodge (2373 brookville St, fairmount city, pa 16224, (814) 365-5251) to be diagnosed, but the contact was not provided conclusive information as to the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 20,000. The VIN was not available.
While driving on a highway, my 2016 Jeep Cherokee suddenly shut off completely. This did not allow me to accelerate, and the car slowed down which I had to pull over on the highway. There was the engine light and the battery light shown on the display. After couple times of attempting to restart the vehicle, I was able to drive it fine to work. This was really dangerous especially with I had no engine problems previously to warn that such thing was going to happen.
The contact owns a 2016 Jeep Cherokee. The contact stated that the check engine and service gear shifter indicators illuminated. The contact called jim ellis Toyota of mcdonough (144 highway 81 w, mcdonough, ga 30253, (770) 288-3755) and informed them of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 55,000.
While driving home on a city street at approx. 35mph, my 2016 Jeep Cherokee latitude lost power and shut off, stating "shift to P and then desired gear" and the battery light illuminated. There were no warnings before this occurred. The vehicle lost power steering and brakes, and was then hesitant to restart. After starting, the vehicle jumped forward a bit but would not properly drive, and was towed home and then ultimately to a dealer. The vehicle has been having transmissions issue and was also found to have a defective battery 3 weeks ago, so the safety concerns of this vehicle continue to grow. After researching, I learned this is an extremely common issue, often caused by low oil, or no cause found. There are high risks to life and property for a vehicle that will just shut down at will without any warning.
Jeep Cherokee wouldn't start. It tries to turn over, all of the lights and the radio come on, but the engine won't start. I've tried jumping it and made sure there was enough gas, and still had no luck. Happened last week, had battery checked and it was fine.
A D V E R T I S E M E N T S
- Oregon, OH, USA