This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On March 3/9/2017 I purchased a 2016, Jeep Cherokee limited 4X4, 2.4L with 20,111. At the time of the purchase, I received a 109-point vehicle inspection report, and I personally checked the fluid levels. On May 27, 2017, the oil light flashed when turning into the home depot. I immediately, parked and turned off the car. After inspection, I checked the oil, and there was no evidence of oil on the dip stick. The Jeep's mileage was 24,211 miles, which is only 4,100 miles since purchasing the vehicle. Having learned that no oil was registering on the dip stick, I opened up the hood and looked for signs of an oil leak" no oil leak was visible from the engine compartment and no oil leakage was found under the Jeep. I then drove to the nearest retailer and purchased 5 qt container of 0W-20, full synthetic motor oil. After returning to the Jeep, I started adding oil, one quart at a time, and checking the level of the oil between adding intervals. After adding one quart, I could just see evidence of oil on the dip stick. It took 3.5 quarts before the dip stick registered full. At that point I turned on the vehicle. All of the normal dash board diagnostic lights flashed on/off and the car exhibited no sustained warning lights. No sustained engine light or oil light were visible and the Jeep appeared to be running normally. No blue or black exhaust was visible from the Jeep's tail pipe. After arriving home, I promptly changed the oil and oil filter with the 0W-20, full synthetic castrol motor oil and a fram tough guard filter. The discarded oil was black. From under the Jeep, there was no sign of an oil leak around the oil filter, the oil pan or anywhere inside of the skid shield under the Jeep"
My car JA a 2016 and it has shut off while driving 3 times, I was almost rear ended this last time, and it took a bit to start again. I have already taken it to dealer and they said it was a software update... and they updated it but it's doing it again. I have been reading and there's is more online complaints about this same issue and all get the same response that they don't know what's causing it and they only do a software update if that... what needs to happen before they recall or repair this issue, I don't feel safe driving this vehicle anymore but I have no choice I have to drive to work and have no other vehicle, I feel my life is in danger every time I'm driving it, how many people's lives will Jeep continue putting in danger until they resolve the issue or recall their this car. A simple we don't know and take your car back doesn't make me feel like they are concerned about my safety, they already sold the car so now it's our problem" I pay a lot of money for this car for it to not be reliable and to feel my life at risk. What are my options? how can I have a reliable car again" I have a 2016 relatively new car and there's no reason I should be having this problems with a new car so either I got a lemon or their whole line is faulty but I don't think my life should be at risk and they need to resolve this issue. I'm tired of hearing we don't know what the issue is and it might just be a software, even if it's just the software then the car shutting off on is shouldn't be their way of letting us know we need to take it in for an update. Please make this company resolve this issue before any fatalities occur due to this issue. My car was in motion approaching a stop light when the engine stopped and wouldn't start up again for almost a minute, the other time I was driving at slow speed at a mall parking lot, the other time driving down a street. Thank you
Returning home from 1st oil change since purchase of vehicle (2016 Jeep Cherokee sport) 3 months prior, owner noticed smoke coming from hood immediately upon parking vehicle at residence. As soon as owner exited vehicle, owner noticed flames coming from bottom of engine. Owner called 911. Three minutes later when emergency vehicles arrived, car was engulfed in flames and was deemed a total loss by fire investigator and insurance company.
- Fort Worth, TX, USA
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In cold temperatures my vehicle doesn't heat properly. Noticed that in my climate control setting that strictly goes to the floor it has no force, and sounds like it blows on the windshield but doesn't. service advisor indicated that is the problem but no correction for issue currently available.
The Jeep stalled in the middle of the intersection! several times and once as I was exiting the freeway ! the service transmission light went on and then I received the Jeep back nine days later and the the engine rattles and the console cracking sounds themotor sound like it's running higher than before it was fix I took it back the service manger told me that it runs fine and I need to relax and enjoy the arts but I don't think it working like it was prior to breaking down ! it had 6949 miles on it and now the shocks seem to hit hard too ! so I not sure what's going on ! Jeep corporate told me to drive it but I don't feel safe ! I asked for a better Jeep! and I was told that things happen ! the service department won't look at it agian ! and the Jeep seems to be pulling to the left ! but the steering wheel looks aligned!
The contact owns a 2016 Jeep Cherokee. The contact received notification of NHTSA campaign number: 16V907000 (engine and engine cooling); however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Parts distribution disconnect.
Accellerating from a stop to get on the highway and engine shut down. Had to stop in the middle of a busy intersection to put it in park, remove and re-insert key, and restart. Almost got rear ended in the process. Took vehicle to the dealership immediately after (Saturday), they have had it all week - said they have driven it every day and have been unable to replicate the problem. Today is Thursday and they are asking me to pick it up. Wiring is secure, battery is fine, there is no trace in the vehicle's computer that there was ever an issue.
Driving through a parking lot, Jeep turned off but I could still steer and brake. Had to stop completely, put it in park, remove and re-insert key for it to restart. Started with no hesitation, no lights or anything came on.
I was driving 50mph and my Jeep completely shut down - 0 mph, 0 RPM, but I could still steer and brake. No lights, no warning. Pulled into a neighborhood, had to put it in park, remove the key and put it back in to get it to do anything again. Restarted with no hesitation.
The contact owns a 2016 Jeep Cherokee. The contact was experiencing an excessive oil consumption issue with the vehicle. The contact had to add oil to the vehicle every 1,200 miles. The contact researched the issue online and discovered that this was an ongoing issue with the manufacturer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The failure mileage was approximately 1,200.
The contact owns a 2016 Jeep Cherokee. While driving approximately 10 mph, the vehicle stalled without warning. The contact came to a complete stop. The vehicle restarted normally. The dealer diagnosed that the oil level was too low and the engine stalled. The contact also stated that the engine was replaced because the failure recurred six other times. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 29,000.
The contact owns a 2016 Jeep Cherokee. The contact stated that the vehicle would not start after being parked overnight. The dealer was unable to diagnose the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The VIN was invalid. The failure mileage was 2,000.
Problem began with the car bucking significantly after changing gears. Then, when the car was in drive (but foot was on the brake), car would start to buck again, transmission slowed, car would not accelerate, kept bucking and lights in car dimmer. Had to keep restarting the car to get it to keep going. But, once I used the brake again, the bucking and loss of acceleration would start all over again. Dealer continues to state that the computer in the car is not registering any problems at all. Has been in the dealer 3 times over the last 3 weeks. This all happened when the vehicle is in motion, on any kind of street or highway, whenever the gear begins to cause bucking after changing.
My 2016 Jeep Cherokee latitude caught fire, behind the engine, while I was driving it. I was able to extinguish the fire with the help of two-three bystanders and the fire department. There was a police report taken. While there is a recall for a auto rear-lift gate, my Jeep Cherokee does not have that feature and the fire started and was located below the vehicle and right behind the engine.
The contact owns a 2016 Jeep Cherokee. While driving 75 mph, the vehicle decelerated and the check engine indicator illuminated. The engine failure recurred several times. The vehicle was towed to the dealer, but was not able to be diagnosed. The vehicle was not repaired. There were no recalls for the failure. The failure mileage was 2,900....updated 12/14/16
We bought a brand new Jeep and by 5168 miles it used 3 quarts of synthetic oil. We had the oil changed at 3000 miles at the dealer(as they suggested). We informed the dealer that the Jeep was burning oil not leaking oil. We were told that Chrysler would not do anything about it until 7500 miles and then they would do a oil consumption test on the Jeep and after that we would have to bring it back every 500 miles to top the oil off if necessary. Synthetic oil is about $8 a quart. This Jeep is under warranty but they wouldn't fix it. And we would of had to pay for the oil to top it off with too. The dealer was aware of this problem with these Jeep. Our daughter bought a Jeep with the same engine but she hasn't had a problem with hers. When we told the dealer this they said this problem exists only with some of the engines. Why isn't there a recall on these! why are they even selling these when they know there's a problem. Since the manufacture wouldn't fix the problem we got rid of the Jeep.
A D V E R T I S E M E N T S
- Washington, DC, USA