This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driving through a parking lot, Jeep turned off but I could still steer and brake. Had to stop completely, put it in park, remove and re-insert key for it to restart. Started with no hesitation, no lights or anything came on.
I was driving 50mph and my Jeep completely shut down - 0 mph, 0 RPM, but I could still steer and brake. No lights, no warning. Pulled into a neighborhood, had to put it in park, remove the key and put it back in to get it to do anything again. Restarted with no hesitation.
The contact owns a 2016 Jeep Cherokee. The contact was experiencing an excessive oil consumption issue with the vehicle. The contact had to add oil to the vehicle every 1,200 miles. The contact researched the issue online and discovered that this was an ongoing issue with the manufacturer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The failure mileage was approximately 1,200.
The contact owns a 2016 Jeep Cherokee. While driving approximately 10 mph, the vehicle stalled without warning. The contact came to a complete stop. The vehicle restarted normally. The dealer diagnosed that the oil level was too low and the engine stalled. The contact also stated that the engine was replaced because the failure recurred six other times. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 29,000.
The contact owns a 2016 Jeep Cherokee. The contact stated that the vehicle would not start after being parked overnight. The dealer was unable to diagnose the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The VIN was invalid. The failure mileage was 2,000.
- Atlanta, GA, USA
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Problem began with the car bucking significantly after changing gears. Then, when the car was in drive (but foot was on the brake), car would start to buck again, transmission slowed, car would not accelerate, kept bucking and lights in car dimmer. Had to keep restarting the car to get it to keep going. But, once I used the brake again, the bucking and loss of acceleration would start all over again. Dealer continues to state that the computer in the car is not registering any problems at all. Has been in the dealer 3 times over the last 3 weeks. This all happened when the vehicle is in motion, on any kind of street or highway, whenever the gear begins to cause bucking after changing.
My 2016 Jeep Cherokee latitude caught fire, behind the engine, while I was driving it. I was able to extinguish the fire with the help of two-three bystanders and the fire department. There was a police report taken. While there is a recall for a auto rear-lift gate, my Jeep Cherokee does not have that feature and the fire started and was located below the vehicle and right behind the engine.
The contact owns a 2016 Jeep Cherokee. While driving 75 mph, the vehicle decelerated and the check engine indicator illuminated. The engine failure recurred several times. The vehicle was towed to the dealer, but was not able to be diagnosed. The vehicle was not repaired. There were no recalls for the failure. The failure mileage was 2,900....updated 12/14/16
We bought a brand new Jeep and by 5168 miles it used 3 quarts of synthetic oil. We had the oil changed at 3000 miles at the dealer(as they suggested). We informed the dealer that the Jeep was burning oil not leaking oil. We were told that Chrysler would not do anything about it until 7500 miles and then they would do a oil consumption test on the Jeep and after that we would have to bring it back every 500 miles to top the oil off if necessary. Synthetic oil is about $8 a quart. This Jeep is under warranty but they wouldn't fix it. And we would of had to pay for the oil to top it off with too. The dealer was aware of this problem with these Jeep. Our daughter bought a Jeep with the same engine but she hasn't had a problem with hers. When we told the dealer this they said this problem exists only with some of the engines. Why isn't there a recall on these! why are they even selling these when they know there's a problem. Since the manufacture wouldn't fix the problem we got rid of the Jeep.
The contact owns a 2016 Jeep Cherokee. While driving 45 mph, the vehicle stalled without warning. The failure recurred intermittently. The vehicle took multiple attempts to restart. The vehicle was taken to the dealer where it was diagnosed that the vehicle needed an oil change. The vehicle was repaired, but the remedy failed. The vehicle was taken back to the dealer where it was further diagnosed that the positive crankcase ventilation valve failed and needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was 5,400.
A D V E R T I S E M E N T S
- Las Vegas, NV, USA