This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Bought car August 2016, first noticed severe jolt/kick August 2017. It appeared randomly. So severe that the first 10 or so times I really thought I was rear ended. When traveling around 40-45 mph car jolts/kicks/jumps/drops (pick your term) when the car shifts gears. Doesn't happen every time, mostly when traffic is creeping along.and noticed that the car idled very roughly out of the driveway just before the check engine light came on all three times. Dealership resets computer then says they can't replicate issue, I've taken it in 3 times now for these issues with no real resolution. They are replacing valve body this time, my car is under two years old and I do not feel safe driving it anywhere.
Two issues (may be related) first safety issue is when driving in higher gears and gas is not maintained the transmission cuts off and it can only idle with rpms able to go as high as 2000 rpms without being able to gain speed. The second issue is that when using cruise control the vehicle will increase speed without adjusting when going down a grade to speeds well over cruising speed. Both issues happen while driving on highway.
I was driving down a city street on my way home from work and my car just shut off! it had 14500 miles on it when this happened. The system had just started telling me the oil was due to be changed, it was going to be the 4th oil change. After 15 minutes the car just restarted like nothing had happened. After a little google searching I decided to check the oil and the dipstick had just a slight trace of oil..I called the dealer questioned them and was told they have never heard of this problem. I have not taken it in for service since they just say they can't duplicate the problem. I now check my oil every 2000 miles so it doesn't run low causing an engine problem that will be my fault.
The contact owns a 2016 Jeep Cherokee. While checking the engine oil, the contact noticed that the oil was a quart low. The contact stated that there were no leaks and the vehicle only had 4,000 miles at the time. The contact noticed the failure on three different occasions. The vehicle was taken to a dealer (larchmont Chrysler Jeep Dodge, 2533 boston post rd, larchmont, NY 10538, (914) 636-3030) where it was determined that there was no failure with the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 12,344.
The vehicle shut off on my wife and child while she was driving it on the highway, and we took it to the dealership and they said it was low on oil and they did an oil consumption test and cleared the vehicle and said it was a common problem and they have to do oil consumption test before Chrysler will issue a replacement motor, after 2 months of the test they concluded that it was ok and safe to drive. The issue happend again with my wife and child in the car and driving down the road, she made it back home and the motor was out of oil 3,000 miles before her next oil change. I got it to the dealer and they said they have to do the oil consumption test process again.
- York, SC, USA
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The car would stall in the middle of the road. This happened before, I took it to the dealership, they told me it was due to low/dirty oil level, they did the oil change and it was fine for a while. This morning the car stalled in the middle of the road, I have about 5,000 miles on the car since last maintenance, but when I checked the oil change indicator, it showed that I still have about 36%.
The contact owns a 2016 Jeep Cherokee. While driving 45 mph, the rpms increased after the vehicle was slowed down. Also, the vehicle shook after it accelerated. The vehicle was taken to sun land park Dodge Chrysler Jeep Ram (950 crockett St, el paso, tx 79922) on four separate occasions to be repaired, but the failure recurred while still under warranty. The manufacturer was not contacted. The diagnosis information was not available. The failure mileage was 10,000.
Several times now in the past few months when I start to accelerate, the Jeep "jumps". almost like its slipping or trying to jump gears. It's very scary, and I'm afraid of it jumping when I least expect it and cause an accident which I do not need in my condition. And I just recently realized that the start/stop function has not been working, which I believe may have something to do with it, I asked my dealer to check it and they gave me the run around. Then someone over heard me talking and said they had the same problem. So I googled it and there has been several complaints for the exact same thing all over the I internet! what does it take to have this seriously checked out for a recall" how many complaints on the same issue does it take for something to be done" I am disabled and cannot afford to replace a transmission that's only 2 yrs old! and no one should have to especially if it's a defect which it appears to be. Please help me with this situation if at all possible. Thank you so much,
The check engine light is on once in two weeks. My local dealer in san diego (rancho Chrysler Jeep Dodge) said that there is a problem with engine gas valve. They said it was leaking. Each time this is the issue. This is my 4th time going to the dealer. I strongly believe that its very risky for passengers to drive such cars with leaks. I request NHTSA team to please review all Jeep Cherokee models as they need re-calls and its unsafe for public to drive such leaky vehicles. I was very afraid when I was turning on highway and my car started noise as if something is bursting, it was very frightening moment.
The contact owns a 2016 Jeep Cherokee. While driving various speeds, the "switch to neutral" warning message appeared and the check engine indicator illuminated. Afterwards, the vehicle stalled. New holland Jeep in new holland, pa was contacted and diagnosed that the failure was due to excessive engine oil consumption. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 250.
2016 Jeep Cherokee has twice stalled while driving about 30 mph. Lose all power. First time, 21,218 miles, dealer said probably low on oil, but oil change was not overdue and no indicator lights ever showed. They did oil change and then checked car at next oil change, they didn't find anything. At 30,930 miles, car stalled again driving 30 mph out of nowhere. Barely able to get to side of road. Extremely dangerous situation. Dealer again said oil issue and we are advised to return to dealer in 1000 miles to do an oil consumption test. In researching this issue it seems that this is an ongoing issue that no one seems to get resolved. Dealer says they have not heard of issue, but a simple google search shows this is not an isolated issue.
While driving the engine cut out. I drifted to the side of the road, put it in park and restarted it. There wasn't any message there was a problem. It was fine for a couple of days and then while driving to work the same thing happen again. I was able to get to the side without being hit. On checking the internet it showed others had the same problem and was related to oil.. checked oil and it was low. I took it to the dealership and they confirmed the 2.4 cuts off even if the vehicle is in motion with no warning when oil is low. No one ever told me this. Had I been on a busier multi lane road I may have been involved in an accident. I have never needed to check my oil between service on a newer car before this is an unsafe default to low oil. It puts the driver and public in danger. Had I been told the vehicle may shut off while I was driving I would never have bought the car. I cant believe that they are allowed to have this as a feature with no warning.
My Jeep Cherokee sport 2016 got stuck in a gear and would not shift. The service transmission light came on and the gas pedal would not do anything. It happened 5 times on my way home from a road trip and was very dangerous. The Jeep apparently needs a software update and I believe I shouldn't have to pay for that. The vehicle only has 30K miles on it.
I was driving to town and the low oil presser light came on I get off the road then my car died I was not able to restart it. I checked the oil and it was empty? I put 2 quarts of oil in it and them it stated right up. I took it to the car lot the next day and there was only 1 quart of oil in it. At this time I had only drove it 23 miles since I had put the oil in there, they told me there was not any leaks and that they would fill it up and for me to come back in a week. I really hope that I can make it a week with the oil they put in there I have set the millage thing in the car to 0 and I will see how many miles I drive and if it is out of oil when I go back.
The automatic lighting had been switching between day and night mode for a couple of days. Then while driving, without warning, the car came to a stop and gave a message "you must be in park before shifting gears". the engine then stopped. This occurred in a rotary, luckily on a quiet street. After a couple of minutes, I was able to start the car and it appeared fine.
My car won't start intermittently and completely shut off stopped at a traffic light. It started after 15 minutes of being in the fast lane with my flashers on which was extremely dangerous. I could have been hit easily. This problem is occuring among a lot of customers of Jeep. They need to be accountable.
The engine shuts off without any warning. It has happened on ramps, a parking garage, on the highway and the middle of an intersection. No warning lights come on until after the engine stops. The steering fails, the brakes fail and the vehicle rolls to a stop. Often, it will take several minutes and attempts to restart the engine. I was advised by the dealership that the oil was low. The engine continues to shut off and with no correlation to time frame after having the oil replaced, time it has been driven, or duration of the trip. This is completely unsafe to the person operating the vehicle and to others on the road. Jeep and the dealership have ignored the problem and I have even been told by Jeep customer service that "the engine is operating as designed" which means that it will shut off without warning to protect the engine, not those inside the vehicle. They have refused to fix or acknowledge the issue, refused to void the lease and refused to replace the vehicle.
While stopped at an intersection, the vehicle stalled. All light went off and brake pedal stuck down. I put car in park and turned key. Tried to restart vehicle and nothing started... light just came on the dash with every item flicking. The brake pedal was still stuck down. If I out the car in neutral, unable to push vehicle and unable to remove parking break. Keep in mind I'm at a very heavy traffic intersection. Took about 5 minutes until the car told me to press break to release parking break. I turned the key and the vehicle started again. Now I am afraid this will happen every time I come to a stop. My car has 19300 miles.... nothing to this extent should be going wrong.
Today, February 1, 2018 I was driving on a straight road and my 2016 Jeep Cherokee and it shut off in the middle of me driving it. I was on a busy street in my town and almost got T-boned by another car. I am 5 months pregnant and this is a major safety concern. I fearful to step back into my vehicle and drive it.
A D V E R T I S E M E N T S
- Fort Myers, FL, USA