This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Several times in the past 3 months (6-8 times), without warning, the car shuts off. The engine completely stops regardless of in motion or accelerating from a stop. It has happened each way. It shuts off, and the vehicle computer provides a message that you must be in park to start the vehicle. I shift to park and it starts up again. When it shuts off the power steering goes and you cannot control the direction of the vehicle. There are no symptoms and no warning but I see enough of the same complaint that I am reporting it. It has not happened at highway speed yet, and I am afraid it might based on the other Jeep owners comments.
The contact owns a 2016 Jeep Cherokee. While driving approximately 55 mph, the vehicle stalled and the battery warning indicator illuminated. The contact coasted the vehicle to the shoulder, shifted into park, and the battery warning indicator turned off. The contact waited approximately five minutes and restarted the vehicle. As the contact was driving, the failure recurred. The vehicle was not taken to the dealer for diagnostic testing or repairs. The manufacturer was notified of the failure and provided case number: 34697040. The approximate failure mileage was 54,000.
While driving the engine shutoff and lost all power. Had to coast to the side of the road in traffic. After taking it to the dealer, found out the engine consumed 2.5 quarts of oil [over half it's volume] in 6 months. There were no warnings of low oil level; engine just died. Was told that this oil consumption was acceptable and if I wanted to prevent the engine from shutting off without any warning to check oil level every 1000-1500 miles to assure it's adequate. The computer apparently gives the driver no indication of low oil volume even after the engine shuts down for that exact reason. I was told Chrysler only becomes concerned if the engine use a quart of oil within 1000 miles. Jeep Cherokee latitude/2016/4cly engine with 35K miles.
Takata recall: I bought the car in June of 2016. Two months later I went into the dealer to complain about my car shaking and the accelerator how my car feels as if it's shifting gears. They take my car to check and told me they can not duplicate the issue so I received my car back. Then during the summer once again in 2017 the car was shaking very bad dealer was on strike so I had to go to another Jeep dealer. They 'solved' the shaking and mentioned to me I possibly need a new engine. I haven't received any contact back from them for that new engine. My car again still shakes and feels as if it is shifting on its own. It's turned off on me quite a few times as well. On the express way in the city in the streets. I just took it back again this year a couple weeks ago in June 2018 and again I get the I can't duplicate the issue. So I'm stuck trying to figure out how to get my issue solved. Vehicle is always in motion when shaking and shifting happens. Vehicle is at a stop when car turns off.
- Chicago, IL, USA
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Car stalled while driving on busy roads in Chicago on two separate occasions. First time I was less than a mile from home on my way to work, car stalled out at a stop light and took 3-4 failed attempts to restart. Car was making unusual noise while failing to restart. Second time was later in the day on the way home from work during rush hour. On a 45mph road crossing through an intersection the Jeep stalled out. No codes, nothing. Just stopped working in the middle of a busy intersection. This is a terribly designed 'safety feature'. brought vehicle to dealer and was told I was low on oil. They tried to play it off like it was my fault but I insisted on a oil consumption test, came back after 1000 miles and my car has now been in the shop for 9 weeks after they claimed there was nothing wrong. Jeep needs to buy this vehicle back I'm sick of dealing with a brand new piece of trash
I have a 2016 Jeep Cherokee latitude with 33,000 miles on it. The vehicle stalled while driving about 20 mph on a city street. The engine shut off without any warning, causing me to become stuck in the middle of a busy road, nearly causing a collision. The dashboard made a dinging noise, and stated the message "please return to park, then choose desired gear". after putting the vehicle in park, I was able to restart the engine. After researching this problem, it is clear that this is a common issue related to oil levels in the Jeep Cherokee. The NHTSA should launch an investigation into this dangerous engine issue that affects the safety of the vehicle.
While driving the car on 2 separate occasions, the car died while in motion. The first time, I was leaving church and made a left turn. The car stalled and I was able to move out of the way of traffic onto the shoulder of the road. I put the vehicle in park and started it up a couple of times and was able to go. The second time (today), I turned into a parking lot and it just killed. I put the vehicle in park and then started the car again and moved on. Fortunately, both times, I was able to safely address this. Who knows what will happen the next time? this first happened the 4th Sunday in may of 2018 and the second time, June 10, 2018.
I brought the Jeep new in 2016 and now it has shut off on me while driving in traffic with no power. This is scary. While driving, I get warning tones emitted from the vehicle with no message displayed. This has happened to me 3 times so far and I'm afraid to drive the vehicle now always thinking it will shut off without warning. I contacted Jeep today (6/3/18) and they said they haven't heard of the issue. I searched online and found numerous complaints about the same issue. I need this situation to be documented in the event something catastrophic happens to me while driving the vehicle. I feel a lot of anxiety always feeling the car will shut off in traffic and get rear ended. Please feel free to contact me regarding this situation.
The contact owns a 2016 Jeep Cherokee. While driving 20 mph, the vehicle stalled and all the warning indicators illuminated. The contact attempted to restart the vehicle, but was unsuccesful. The contact stated that the vehicle was able to restart later and was able to be driven. In addition, when the vehicle was in reverse, at a stop light, or at a stop sign, it would stall and all the warning indicators would illuminate. The vehicle was taken to thompson Chrysler Dodge Jeep Ram (126 forni rd, placerville, ca 95667, (530) 621-0100) where it was diagnosed, but no failure code could be found. The vehicle was not repaired. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 30,500.
Bought car August 2016, first noticed severe jolt/kick August 2017. It appeared randomly. So severe that the first 10 or so times I really thought I was rear ended. When traveling around 40-45 mph car jolts/kicks/jumps/drops (pick your term) when the car shifts gears. Doesn't happen every time, mostly when traffic is creeping along.and noticed that the car idled very roughly out of the driveway just before the check engine light came on all three times. Dealership resets computer then says they can't replicate issue, I've taken it in 3 times now for these issues with no real resolution. They are replacing valve body this time, my car is under two years old and I do not feel safe driving it anywhere.
Two issues (may be related) first safety issue is when driving in higher gears and gas is not maintained the transmission cuts off and it can only idle with rpms able to go as high as 2000 rpms without being able to gain speed. The second issue is that when using cruise control the vehicle will increase speed without adjusting when going down a grade to speeds well over cruising speed. Both issues happen while driving on highway.
I was driving down a city street on my way home from work and my car just shut off! it had 14500 miles on it when this happened. The system had just started telling me the oil was due to be changed, it was going to be the 4th oil change. After 15 minutes the car just restarted like nothing had happened. After a little google searching I decided to check the oil and the dipstick had just a slight trace of oil..I called the dealer questioned them and was told they have never heard of this problem. I have not taken it in for service since they just say they can't duplicate the problem. I now check my oil every 2000 miles so it doesn't run low causing an engine problem that will be my fault.
The contact owns a 2016 Jeep Cherokee. While checking the engine oil, the contact noticed that the oil was a quart low. The contact stated that there were no leaks and the vehicle only had 4,000 miles at the time. The contact noticed the failure on three different occasions. The vehicle was taken to a dealer (larchmont Chrysler Jeep Dodge, 2533 boston post rd, larchmont, NY 10538, (914) 636-3030) where it was determined that there was no failure with the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 12,344.
The vehicle shut off on my wife and child while she was driving it on the highway, and we took it to the dealership and they said it was low on oil and they did an oil consumption test and cleared the vehicle and said it was a common problem and they have to do oil consumption test before Chrysler will issue a replacement motor, after 2 months of the test they concluded that it was ok and safe to drive. The issue happend again with my wife and child in the car and driving down the road, she made it back home and the motor was out of oil 3,000 miles before her next oil change. I got it to the dealer and they said they have to do the oil consumption test process again.
The car would stall in the middle of the road. This happened before, I took it to the dealership, they told me it was due to low/dirty oil level, they did the oil change and it was fine for a while. This morning the car stalled in the middle of the road, I have about 5,000 miles on the car since last maintenance, but when I checked the oil change indicator, it showed that I still have about 36%.
The contact owns a 2016 Jeep Cherokee. While driving 45 mph, the rpms increased after the vehicle was slowed down. Also, the vehicle shook after it accelerated. The vehicle was taken to sun land park Dodge Chrysler Jeep Ram (950 crockett St, el paso, tx 79922) on four separate occasions to be repaired, but the failure recurred while still under warranty. The manufacturer was not contacted. The diagnosis information was not available. The failure mileage was 10,000.
Several times now in the past few months when I start to accelerate, the Jeep "jumps". almost like its slipping or trying to jump gears. It's very scary, and I'm afraid of it jumping when I least expect it and cause an accident which I do not need in my condition. And I just recently realized that the start/stop function has not been working, which I believe may have something to do with it, I asked my dealer to check it and they gave me the run around. Then someone over heard me talking and said they had the same problem. So I googled it and there has been several complaints for the exact same thing all over the I internet! what does it take to have this seriously checked out for a recall" how many complaints on the same issue does it take for something to be done" I am disabled and cannot afford to replace a transmission that's only 2 yrs old! and no one should have to especially if it's a defect which it appears to be. Please help me with this situation if at all possible. Thank you so much,
The check engine light is on once in two weeks. My local dealer in san diego (rancho Chrysler Jeep Dodge) said that there is a problem with engine gas valve. They said it was leaking. Each time this is the issue. This is my 4th time going to the dealer. I strongly believe that its very risky for passengers to drive such cars with leaks. I request NHTSA team to please review all Jeep Cherokee models as they need re-calls and its unsafe for public to drive such leaky vehicles. I was very afraid when I was turning on highway and my car started noise as if something is bursting, it was very frightening moment.
The contact owns a 2016 Jeep Cherokee. While driving various speeds, the "switch to neutral" warning message appeared and the check engine indicator illuminated. Afterwards, the vehicle stalled. New holland Jeep in new holland, pa was contacted and diagnosed that the failure was due to excessive engine oil consumption. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 250.
A D V E R T I S E M E N T S
- Fort Lauderdale, FL, USA