This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This is in regards to my 2016 Jeep Cherokee latitude. In the last 4 days my car how just completely shut off 3 times on 12/23/18, 12/26/18 and 12/27/18, while I was driving, probably would have been 4 times but I didn't drive on christmas day. The first 2 times it happened I was leaving my work parking lot driving no more than 10-15 mph. Today 12/27 my car shut off while I was stopped at a stop light. This happens with no warning at all! luckily no one was behind me when I stalled. I have seen many people on social media with this same problem! the dealership says it could be an oil issue, so they are just doing an oil change and they said they recommend bring the car back every 1000 miles to check levels!! what kind of solution is that ? I have young children that I drive to school! I can't have this happen while driving them!
When driving I notice when I stop on the brake and gas both would not work. The dashboard icon of the battery illuminated, the notification sound played, and the car slowed to a stop. Also, the notification center displayed "shift to park". I shifted into park, placed my hazard lights on, and waved the cars that were behind me to drive around. Made the attempt to restart twice with no such luck. The third attempt saw the car turn back on successfully.....
The contact owns a 2016 Jeep Cherokee. While driving 35 mph, the accelerator pedal was depressed and the vehicle stalled without warning. Several minutes later, the vehicle restarted. The vehicle was towed to gladstone Dodge Chrysler Jeep & Ram (5610 N oak trafficway, gladstone, mo 64118, (816) 455-350) where it was diagnosed that there was insufficient oil in the engine. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 46,000.
I've had a service shifter message appear numerous times and then disappear. When I would take it in to get looked at I was told that there was no record of that code being displayed in the car log/memory and that the service department at the delearship couldn't find anything wrong with it. Upon doing research on this message I found that many other people have had this same problem and if left unchecked can cause the vechicle to shift into park while in motion causing loss of control and accidents. I have received this message while both stationary just when I turned the car on, and also while in motion on a road.
Takata recall my 2016 Jeep Cherokee will shut off while in motion. The car died while going through an intersection. I was able to coast into a safe place, but car would not restart again after for a few hours. My husband was driving the car and came to a stop at an intersection when the car died again. The car started rolling backwards and he almost hit the car behind him. This is not safe. We have a one month old child, and I do not feel safe putting her in the car.
- Surprise, AZ, USA
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This Jeep stalls out at low speeds and once stalled out at 55 mph. Dealer says this engine the 2.4L 4 cylinder has oil consumption issues and it is quite normal for the engine to use 1 qt of oil every 1,000 miles
The first day I had the car I took it back complaining of some kind of electrical problem. They said they found nothing wrong. In August of this year I took a road trip during the trip a smell the scent of raid over powered the car and is still present in the car today so bad am afraid to drive the car. I was on the highway eight hours.on that trip and I felt as if I was gonna pass out. Didn't know what to do the smell is still in the car. I only drive to the store and back now.
My vehicle stalls while driving; on the expressway, after a car wash, in the school parking lot. This is very dangerous!! it happened 3 times during rush hour traffic on a Friday night. Online complaints are plentiful...this needs to be addressed, someone is going to be seriously hurt!! currently at the shop, they cannot figure out what the issue is. This has happened on numerous occasions.
Vehicle shut off completely while driving on the interstate. No warning lights or any other indication of issues. Was able to restart after several minutes and no indication lights on again but driving fine. Checked oil level this morning and it is at 83% after only 1375 miles. Extremely unsafe!!! conditions were dark/nighttime and all electrical shut off as well leaving us to be unseen and almost hit by 18 wheeler. This is the 3rd major issue with this vehicle in less than one year. It has needed new starter coil, new thermostat and now this.
At 61,000 miles my Jeep started having a strong fuel smell in the cabin after coming to a stop with the auto-start dis-engaged. Reading online, many people on the forums have similar issues with Cherokee since the early 2000's with no known malfunction to fix. The exhaust smell has caused headaches in the last week.
While driving and vehicle in motion under normal driving conditions 2016 Jeep Cherokee vehicle will accelerate by itself without warning and cause hazardous driving conditions and safety concerns. Vehicles engine light will remain on and Jeep dealership can not diagnose and properly fix vehicle. Vehicle experiences unintended acceleration while driving causing major safety concerns.
Jeep replaced the original engine under warranty due to excessive oil consumption that caused the engine to stall while driving. Now the second engine, after only a few thousand miles of driving, is also consuming excess oil. Per Chrysler's service bulletin 09-007-15 published on 7/31/15, a 2016 model year vehicle is only allowed to consume up to one quart of oil per 2,000 miles during the first 50,000 miles. Jeep should obviously be preparing for a massive recall issue here, as this is the most common issue here for all Jeep Cherokee's that have this model engine.
Shortly after a right turn into a short steep uphill section of road, the car just died. There were no warning lights. The display message said to shift into P then select a gear. The car had no functionality, it was dead and started rolling backwards towards the intersection. Put in park and tried to restart - check engine light came on, and was able to operate foot brake which was also unresponsive to that point - panicking that the car would roll across the intersection into the ditch. Car would not however start. After a few minutes and tries, the car started and drove as though nothing had happened and no warning lights on the display. Drove home from work and to the dealer, like nothing had happened. But scared that the problem might repeat and deliberately took backroads just in case. Can't imagine what would happen if I'd taken the interstate and the problem repeated. After getting home, found they had called and left a message about there being no oil. Called back - long conversation: - they said there was no oil on the dipstick (so why did the oil light not come on?) - they had changed the oil and filter and the car was good to go (really?) - they recommended bringing the car back after 1000 miles to check oil consumption (so if the car for whatever reason loses its oil will it really be safe to drive" could it not happen the next mile, the 100th mile") - they said there was no evidence of oil leaks (yes, we would have noticed oil spots on the floor of our garage) - they said there must be "internal consumption" of the oil (so there should be smoke coming from the exhaust, right? there was not)..going around in circles. Why does the car stop dead when the problem occurs. The dealer said this is to protect the car. Well, thank you Chrysler for caring so little about your customers that you protect your car from damage at the expense of people.
The contact owns a 2016 Jeep Cherokee. While driving approximately 10 mph, the vehicle stalled and all the warning indicators flashed and went blank on the instrument panel. The contact coasted the vehicle to the side of the road and waited approximately five minutes. Once the vehicle was restarted, it operated normally. The contact also stated that the engine was replaced in may of 2017 by bettenhausen Chrysler Dodge Jeep (8255 w 159th street, tinley park, il 60477). The vehicle was taken to the same dealer for the recent failure. The contact was advised to keep an eye on the oil consumption. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 31,551.
While driving on the freeway an engine warning light appeared on the dash with the message "service transmission" and my speed immediately dropped and I was unable to accelerate to move out of the way of oncoming vehicles. I was barely able to pull the car over. Once stopped the message went away and acceleration was restored, but message occurred again and power was again lost.
The contact owns a 2016 Jeep Cherokee. While driving, the oil level became low and the vehicle stalled without warning. The failure occurred multiple times. The vehicle was taken to siemans Chrysler Dodge Ram Jeep (8691 red arrow hwy, bridgman, mi 49106) and the contact was advised to add oil to the vehicle every 1,000 miles to keep it from running low. The manufacturer was also contacted and did not assist. The vehicle was not repaired. The failure mileage was 15,000. Updated 12/13/18
I have taken my 2016 Jeep Cherokee into the service department multiple time to have them diagnose the hesitation in the transmission, jerking into gear ( from 1st to second gear, but most of the time from 2nd to 3rd gear) and a loud clacking noise that appears to come from the bottom of the car. According to 2 different Jeep/Chrysler dealership service department that I have taken my Cherokee to be diagnose, they can't find what is wrong with the transmission and they did not expirience the jerking on the transmission during driving. They did informed me that the clacking sound coming from the bottom of the car is the catalytic converter when it gets hot makes a clacking noise, but they have no fix for it. The dealers claim they are waiting for the Jeep Inc. To come out with a fix. As if that's acceptable to force your customer to drive a noisy, hesitating brand new car. I am dumbfounded with how the dealerships Jeep / Chrysler keep sweeping this issue under the rug hoping it will go away. Time to find a solution.
Over the last 2 weeks, while driving my Jeep has lost power. No warning light or anything, my Jeep just dies. It will say "shift into P, then select gear" after I have lost power. My lights/radio/bluetooth all still work, but I can not break nor accelerate nor steer. I was nearly T-boned this am, and nearly rear ended last week.
Vehicle randomly gets hot as if the ac stopped blowing cool air but then works normally. Does this frequently but randomly for only a couple of seconds at a time.
Vechile stalling while driving. The vechile will stall driving at low speed turns, up hills and coming to a stop. Second time it has been to dealership for same problem. First time was June 30 2016. Second is today.
A D V E R T I S E M E N T S
- Naperville, IL, USA