This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving and vehicle in motion under normal driving conditions 2016 Jeep Cherokee vehicle will accelerate by itself without warning and cause hazardous driving conditions and safety concerns. Vehicles engine light will remain on and Jeep dealership can not diagnose and properly fix vehicle. Vehicle experiences unintended acceleration while driving causing major safety concerns.
Jeep replaced the original engine under warranty due to excessive oil consumption that caused the engine to stall while driving. Now the second engine, after only a few thousand miles of driving, is also consuming excess oil. Per Chrysler's service bulletin 09-007-15 published on 7/31/15, a 2016 model year vehicle is only allowed to consume up to one quart of oil per 2,000 miles during the first 50,000 miles. Jeep should obviously be preparing for a massive recall issue here, as this is the most common issue here for all Jeep Cherokee's that have this model engine.
Shortly after a right turn into a short steep uphill section of road, the car just died. There were no warning lights. The display message said to shift into P then select a gear. The car had no functionality, it was dead and started rolling backwards towards the intersection. Put in park and tried to restart - check engine light came on, and was able to operate foot brake which was also unresponsive to that point - panicking that the car would roll across the intersection into the ditch. Car would not however start. After a few minutes and tries, the car started and drove as though nothing had happened and no warning lights on the display. Drove home from work and to the dealer, like nothing had happened. But scared that the problem might repeat and deliberately took backroads just in case. Can't imagine what would happen if I'd taken the interstate and the problem repeated. After getting home, found they had called and left a message about there being no oil. Called back - long conversation: - they said there was no oil on the dipstick (so why did the oil light not come on?) - they had changed the oil and filter and the car was good to go (really?) - they recommended bringing the car back after 1000 miles to check oil consumption (so if the car for whatever reason loses its oil will it really be safe to drive" could it not happen the next mile, the 100th mile") - they said there was no evidence of oil leaks (yes, we would have noticed oil spots on the floor of our garage) - they said there must be "internal consumption" of the oil (so there should be smoke coming from the exhaust, right? there was not)..going around in circles. Why does the car stop dead when the problem occurs. The dealer said this is to protect the car. Well, thank you Chrysler for caring so little about your customers that you protect your car from damage at the expense of people.
The contact owns a 2016 Jeep Cherokee. While driving approximately 10 mph, the vehicle stalled and all the warning indicators flashed and went blank on the instrument panel. The contact coasted the vehicle to the side of the road and waited approximately five minutes. Once the vehicle was restarted, it operated normally. The contact also stated that the engine was replaced in may of 2017 by bettenhausen Chrysler Dodge Jeep (8255 w 159th street, tinley park, il 60477). The vehicle was taken to the same dealer for the recent failure. The contact was advised to keep an eye on the oil consumption. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 31,551.
While driving on the freeway an engine warning light appeared on the dash with the message "service transmission" and my speed immediately dropped and I was unable to accelerate to move out of the way of oncoming vehicles. I was barely able to pull the car over. Once stopped the message went away and acceleration was restored, but message occurred again and power was again lost.
- Broken Arrow, OK, USA
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The contact owns a 2016 Jeep Cherokee. While driving, the oil level became low and the vehicle stalled without warning. The failure occurred multiple times. The vehicle was taken to siemans Chrysler Dodge Ram Jeep (8691 red arrow hwy, bridgman, mi 49106) and the contact was advised to add oil to the vehicle every 1,000 miles to keep it from running low. The manufacturer was also contacted and did not assist. The vehicle was not repaired. The failure mileage was 15,000. Updated 12/13/18
I have taken my 2016 Jeep Cherokee into the service department multiple time to have them diagnose the hesitation in the transmission, jerking into gear ( from 1st to second gear, but most of the time from 2nd to 3rd gear) and a loud clacking noise that appears to come from the bottom of the car. According to 2 different Jeep/Chrysler dealership service department that I have taken my Cherokee to be diagnose, they can't find what is wrong with the transmission and they did not expirience the jerking on the transmission during driving. They did informed me that the clacking sound coming from the bottom of the car is the catalytic converter when it gets hot makes a clacking noise, but they have no fix for it. The dealers claim they are waiting for the Jeep Inc. To come out with a fix. As if that's acceptable to force your customer to drive a noisy, hesitating brand new car. I am dumbfounded with how the dealerships Jeep / Chrysler keep sweeping this issue under the rug hoping it will go away. Time to find a solution.
Over the last 2 weeks, while driving my Jeep has lost power. No warning light or anything, my Jeep just dies. It will say "shift into P, then select gear" after I have lost power. My lights/radio/bluetooth all still work, but I can not break nor accelerate nor steer. I was nearly T-boned this am, and nearly rear ended last week.
Vehicle randomly gets hot as if the ac stopped blowing cool air but then works normally. Does this frequently but randomly for only a couple of seconds at a time.
Vechile stalling while driving. The vechile will stall driving at low speed turns, up hills and coming to a stop. Second time it has been to dealership for same problem. First time was June 30 2016. Second is today.
The contact owns a 2016 Jeep Cherokee. While driving 10 mph, the check engine and "put in park and place in desired gear" warning indicators appeared on the instrument panel. In addition, the brake pedal was difficult to depress. After several attempts, the contact was able to place the vehicle in park and shut off the vehicle. Once restarted, the vehicle operated normally. The vehicle was not taken to be diagnosed or repaired. Winnie Dodge Chrysler Jeep Ram (located at 125 tx-124, winnie, tx 77665, (409) 296-3500) was contacted and an appointment was made to have the vehicle diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 32,696.
Engine shuts off randomly when stopped. Back passenger seats rattle when driving either smith or bumpy roads. Squeaking noise comes from the car when the engine is shut off.
2016 Jeep Cherokee latitude 4X4 (25K miles) will stall or lose power while driving. Happened several times in past few months. Noticed first when had trouble starting in the morning a few times (after a recent oil change). While driving, Jeep latitude 4X4 will jump into gear while slowing jolting the car forward, temporarily lose power (RPM drop, and mph drop), or completely lose power while driving (happened on both city and highway). Complete loss of power happened several times while turning, coming around turn, indicator will ding then suddenly steering stiffens, no power from gas pedal, and car slows to stop. Once stopped, message screen displays 'shift car to P then to desired gear' I then have to shift car to park and restart (sometimes taking 3 or 4 attempts). This has also happened while attempting to merge onto highway (coming around bend of on ramp) luckily there was a large shoulder and little traffic to pull over safely. This poses an immediate risk of safety of not only myself, but passengers and other vehicles. If this were to happen at a busy intersection, highway, or dangerous road conditions (low visibility, slick surface, etc) and accident will occur. I no longer feel safe driving this vehicle.
I bought new Jeep Cherokee 2016 3.2 L in Sep. 2016. Was very happy for first few months and then I noticed I got jerk while I was driving. I informed the dealership guy but, he said that's normal it happened because of automatic transmission. After couple a months I got service shifter light on. I went to the dealership and they updated software. It was back up again with in a week so I decided to change the dealership. I went another Jeep dealership got error code and fix it. It was working fine for at least three months and I got back service shifter sign but, this time it was with service forward sign too. They fix it but because of that my break pads was worn down and it was not covered under warranty and I have to pay out of pocket.after a week I got service transmission light on. I have to tow my car and drop at the dealership. They fix the problem but the all problem back up again. I got the service shifter light on, my car is getting started jerking and create a sound when I was break hard. So guys I am very frustrated with my Jeep Cherokee.
Engine is using excessive amounts of oil. Using 1.25-1.5 quarts of oil per 1,000 miles. Engine has shut off while driving on highway on 2 occasions. When engine oil is low it does not shift properly. First engine was replaced with a new one and the replacement engine is also using excessive amounts of oil. Advised by dealership to let new motor break in and come back after break in period of 7,500 miles. Owners manual states that this vehicle does not require a long break in period as dealership stated.
Keep getting service shifter and need to stop vehicle and shut off and start up again. Sometime vehicle will run good for a couple of days, other times get 5 minutes down the road and it returns. Went on a long road trip and have to pull over a number of times on a very busy interstate. I brought it into the shop three (3) times with the same issue (late date 8/2/18), last time I was told it would be $380 to replace a harness for some kind of cable and they needed to order parts. Still waiting for the call from the shop with a date to replace the harness.
Engine stalls while driving because of low oil. Jeep is 2 1/2 yrs. Old with 50,000 miles and should not be burning oil. Many people complaining of the same thing.
My car will sputter and shut down while driving in my neighborhood. When I tried to start it the car would sputter as if it was stuck in the starter, then just shut down. I attempted again and still nothing. I've called the dealership and they blow me off. I don't know what to do and with an engine acting like this is going to cause an accident. Something needs to be done please!!!
On 4 separate occassions, while in motion, the car completely shut down. On each stall, everything shut off completely including all lights dashboard etc. When I attempted to restart the car in the middle of the road (once on the highway) obstructing traffic, the car would not restart. Only after waiting 3 -5 minutes did the car eventually start. Twice I was almost rear ended.
I was driving down a hill at about 20 mph when my vehicle started stuttering and then shut off. The car pulled up a message on the dash that said, ' vehicle must be in park to start the vehicle'. this was absolutely terrifying. I placed the car in park and then restarted the vehicle. This has happened 2 more times since then. Car is scheduled to be serviced.
A D V E R T I S E M E N T S
- Chicago, IL, USA