This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Jeep Cherokee. While driving 65 mph, the vehicle entered into safe mode and decelerated independently. The vehicle was towed to victory Chrysler Dodge Jeep Ram (located at 45 naber dr, shallotte, nc 28470, (877) 463-1766) to be diagnosed. The contact was informed that the tcm module needed to be replaced. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 14E004000 (power train). The manufacturer was contacted and notified of the failure. The approximate failure mileage was 17,200.
1) car stalls at random without warning and no apparent cause. I've had the car stall at low speeds after turning (able to restart) but most significantly an incident occurring 7/9/2017 when I lost all acceleration on the interstate at 65mph while towing a 3500lb trailer. The tachometer and speedodometer dropped immediately to zero. Total shutdown. Concurrently all the electronics shutdown, including power brakes. Thankfully I was on a flat stretch of road and was able to drift into the breakdown lane. The car would not restart; no electrical components with the exception of the hazard lights and emergency brake were functioning. Car had to be towed. 3) cruise control fails to maintain car speed on moderate downgrades...RPM's will shoot to 5000, then car will "take off" increasing speed by as much as 15 mph more than control is set for. My complaints have been verified/replicated by a Jeep Chrysler service center but they have stated they can't fix the car because they do not know what is causing the issue.
Driving 65-75 mph on highway in high traffic, service transmission message came on engine light came on and we had absolutely no acceleration no use of speedometer, cruse, couldn't check gauges. Were able to pull off the highway. Let vehicle sit and restart. Engine light still on called the Jeep 800 number I had in the vehicle and was disconnected twice with no return call. This vehicle has under 15,000 miles on it. Now less than a week later the same thing happened. This time I took it to an auto parts store to have them check the code. Which came up as: P0887 tcm power relay control circuit high definition for code: Indicates that the tcm power relay control electrical circuit signal had high voltage for predetermined period of time.
Purchased my 2015 Jeep Cherokee in September 2015 brand new with 19 miles. The car started off running great I loved it. By April 2016, I noticed the car began to drive differently and at first I didn't think much of it but it got worse and worse. By October my car was jerking so bad, stalling sometimes and accelerating sometimes on it's on.I took it into the dealership and they replaced the transmission with only 11000 miles on the vehicle. My car drove like it once used to until about the end of January 2017. The car began to accelerate on its own once again jumping from 1gear to 3 gear and back. In February on my way to work my shifter locked on me and went completely out causing me to come to a complete stop. Thank god it was 4am and no cars were out because I would have definitely been in a car accident. I took the car to the dealership and expressed my troubles with the car and they changed the shifter and did some update on the car saying that that's why my car was driving the way it was. The very next Friday after getting my car back from them, I almost hit the back of a car coming down street with a slight incline and the vehicle sped up on it own without me pressing the gas from 25mph to 45mph jumping from 2 to 4 gear. The car jerked so hard felt like I had been hit by another car. I called Jeep and told them I was bringing the car back it was not fixed and I almost had an accident. When they got the vehicle, they claimed when they drove the vehicle it performed how it was supposed.I have been having nothing but trouble with this car since they replaced the transmission. I called chrystler myself to express my issues with my car and they pretended to car at first and barely got in touch with me towards the end of it. Finally, I found a lemon law attorney and I am currently fighting them to buy this vehicle back. I do not feel safe in this car.
I bought my Jeep brand new zero miles, currently its at 28K. I began to hear a flapping noise when shes on idle and the auto shut off isnt on and when I start to drive the noise goes away. Later I noticed that on start point the accelerator either gets stuck or it makes the starting jolt as if I gassed in the pedal all the way. When im on the freeway and I let go of the gas pedal the speed wont decrease I'd have to use the brake pedal, obviously the speed wont decrease if im going downhill, this is when im on a flat wayward. These symptoms with the exclusion of the flapping noise on idle, happen only occasionally. My Jeep is only one year old I maintain it very regularly rotate tires, fluids, the works. I took her to the dealership and im hoping a good diagnostic and a good fix, because since it happens on occasions I don't want to bring my Jeep back and continue the same issue, it could be a safety hazard, shes our only family car and if something goes bypassed, unfortunate events may take place, (god forbid, ) and this issue can be spotted right away, I will have peace of in mind.
- San Diego, CA, USA
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Beginning about two month ago, I have been going back to the dealer for drive train related issues. The initial issue was a failed rear hub at around 25,000 miles which was found during an oil change. Next, the main drive shaft (propeller shaft) began making grinding noises as well as a wobble/thumping sound at highway speeds. The grinding sound was resolved but the wobble/thumping continued. The followup for that sound found failed half-shafts (both sides), failed rear differential, and failed transfer case/module. The car was returned to me without all repairs being completed due to lack of parts and "warranty not authorizing additional days of rental" the car then began to give failed parking brake service codes and check air bag system codes which supposedly are related now to a failed on board control module. When the most recent codes (today) were given the car would not shift into gear initially.
The service transmission warning came on as I pulled into a gas station, along with the transmission icon. I turned the car off to fill up. When I restarted it seemed to accelerate fine on the surface street and then highway, but the icon remained lit. The service transmission warning then came back on a few miles later and I couldn't accelerate. Once I decelerated, I couldn't accelerate again. I pulled into a parking lot and restarted the car. Again, it worked. When I turn the car off and on it seems to work fine until the warning comes back on (it only takes a few miles) taking it to the dealer this evening. My car is 50 weeks, 12,200 miles.
The contact owns a 2016 Jeep Cherokee. The contact stated that on several occasions while attempting to drive, the transmission failed to shift gears. The engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the software needed to be updated. The vehicle was repaired but the failure recurred. The contact stated that the vehicle was then taken back to the dealer where the dealer stated that they had no record of the software being updated. The manufacturer was notified of the failure. However, the contact stated that the manufacturer advised her to take the vehicle back to the dealer but did not offer any further assistance. The failure mileage was 21,000.
During an out of town trip (highway) drive with the family on easter Sunday, my 2016 Jeep Cherokee limited transmission suddenly locked into 8th gear and wouldn't accelerate past 2000 rpms. Check engine light and "service transmission" appeared on the control panel. In order to not be stranded, we drove the car in 8th gear for 3.5 hours back home. Car would not change gears, nor accelerate. We luckily were not involved in an accident. Upon arriving at the dealership (closed for holiday), another Jeep owner was there dropping off his car as his was stuck in 3rd gear and couldn't accelerate past 45 mph. The service department just called me back now (next day) and said that transmission error is a software problem and needs to be upgraded. Why would the car need an upgrade and make the transmission inoperable while I'm in motion inside the car? infuriating!
Vehicle started lunging forward and shifting issues while in motion. Definitely a transmission issue. Been in the shop for a week. Technician not sure what to do about it waiting on Dodge to call them back. He said either reprogram it or replace transmission.
My wife and I bought a Jeep Cherokee just about a year ago. We have had it in the shop three times for rolling after the car is put in park. Just last Saturday (25 March) my wife was getting out of the car at our daughters softball game and the car rolled backwards knocking her to the ground almost rolling over her. The vehicle engine was not running. She had to go to the doctor and receive treatment.
The 2016 trailhawk version of the Cherokee has a dangerous tendency when descending steep bureau of land management roads with grades of 8-12%. this model was supposedly designed to maintain control when going downhill on these types of grades. If you shift it into first gear in low range, it cannot hold the grade as the engine has inadequate compression to slow the car and the transmission will shift into 2nd even though the shifter is in first gear. The car will accelerate downhill a an extremely high rate and just before it hits the redline, it will shift into second gear, this causes the car to quickly accelerate until you apply the brakes to bring it under control. This will get someone seriously injured or killed. I submitted a review of this and other issues to Jeep and they simply advised me to speak to a Jeep dealer which I did. I explained this issue to them and they had no solution for this. Because of this we sold the car in less than one year. We bought it in April of 2016 and traded it in this month.
Transmission locks into gear during light throttle or no throttle loads repeatedly. Happens on downhill driving or at a red light/stop sign. Car has no power and has to be driven off to the side to reset computer or left sitting in an intersection while waiting for a tow truck (one time). Dealer is aware of the issue and is replacing parts from the computer to a complete transmission now. Wife feels unsafe in what should be a brand new problem free car
Vehicle in motion, 65 mph service transmission light came on. Ability to accelerate ceased, merged on to freeway able to maintain speed at 60 mph but unable to accelerate. On the way to dealership, stopped rpms went way up, no acceleration at all. Purchased brand new, currently at 14,091 miles.
Vehicle stalls out in the middle of driving, completely losing all power to the vehicle in the middle of traffic. Steering wheel locks up and acceleration rapidly declines to 0. dash displays shift to P then desired gear. In order to get the vehicle working correctly again, I must shift to P and then turn the vehicle off and back on (when turning the vehicle back on, it hesitates to start). Can't turn on hazards so no one knows why I am stopped in the middle of traffic. Have been to the dealer two times now, going on three. Being told software. Regardless of that, it's very dangerous and hazardous. All it will take is someone not paying attention for myself and my family to be seriously hurt or god-forbid worse.
When it is below freezing out the car will not shift. You can get out of neighborhood in low gear but when you go to get on highway the car just dies. Dealer says this is normal until transmission fluid warms up.
The Jeep stalled in the middle of the intersection! several times and once as I was exiting the freeway ! the service transmission light went on and then I received the Jeep back nine days later and the the engine rattles and the console cracking sounds themotor sound like it's running higher than before it was fix I took it back the service manger told me that it runs fine and I need to relax and enjoy the arts but I don't think it working like it was prior to breaking down ! it had 6949 miles on it and now the shocks seem to hit hard too ! so I not sure what's going on ! Jeep corporate told me to drive it but I don't feel safe ! I asked for a better Jeep! and I was told that things happen ! the service department won't look at it agian ! and the Jeep seems to be pulling to the left ! but the steering wheel looks aligned!
Had the car for a year and the thermostat blew. Guy at dealership said " Chrysler got a bad batch of thermostats" and that they would replace under warranty. Get home and next day car had list almost all antifreeze. Leaking. Horribly. Was driving, engine light and traction light came on. Got codes ran, "thermostats rational". weight start. Tried the times, started and ran rough.
The contact owns a 2016 Jeep Cherokee. While driving 75 mph, the transmission stalled. There were no warning indicators illuminated. The dealer diagnosed the vehicle, but it was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 38,000.
A D V E R T I S E M E N T S
- Ocean Isle Beach, NC, USA