This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
During an out of town trip (highway) drive with the family on easter Sunday, my 2016 Jeep Cherokee limited transmission suddenly locked into 8th gear and wouldn't accelerate past 2000 rpms. Check engine light and "service transmission" appeared on the control panel. In order to not be stranded, we drove the car in 8th gear for 3.5 hours back home. Car would not change gears, nor accelerate. We luckily were not involved in an accident. Upon arriving at the dealership (closed for holiday), another Jeep owner was there dropping off his car as his was stuck in 3rd gear and couldn't accelerate past 45 mph. The service department just called me back now (next day) and said that transmission error is a software problem and needs to be upgraded. Why would the car need an upgrade and make the transmission inoperable while I'm in motion inside the car? infuriating!
Vehicle started lunging forward and shifting issues while in motion. Definitely a transmission issue. Been in the shop for a week. Technician not sure what to do about it waiting on Dodge to call them back. He said either reprogram it or replace transmission.
My wife and I bought a Jeep Cherokee just about a year ago. We have had it in the shop three times for rolling after the car is put in park. Just last Saturday (25 March) my wife was getting out of the car at our daughters softball game and the car rolled backwards knocking her to the ground almost rolling over her. The vehicle engine was not running. She had to go to the doctor and receive treatment.
The 2016 trailhawk version of the Cherokee has a dangerous tendency when descending steep bureau of land management roads with grades of 8-12%. this model was supposedly designed to maintain control when going downhill on these types of grades. If you shift it into first gear in low range, it cannot hold the grade as the engine has inadequate compression to slow the car and the transmission will shift into 2nd even though the shifter is in first gear. The car will accelerate downhill a an extremely high rate and just before it hits the redline, it will shift into second gear, this causes the car to quickly accelerate until you apply the brakes to bring it under control. This will get someone seriously injured or killed. I submitted a review of this and other issues to Jeep and they simply advised me to speak to a Jeep dealer which I did. I explained this issue to them and they had no solution for this. Because of this we sold the car in less than one year. We bought it in April of 2016 and traded it in this month.
Transmission locks into gear during light throttle or no throttle loads repeatedly. Happens on downhill driving or at a red light/stop sign. Car has no power and has to be driven off to the side to reset computer or left sitting in an intersection while waiting for a tow truck (one time). Dealer is aware of the issue and is replacing parts from the computer to a complete transmission now. Wife feels unsafe in what should be a brand new problem free car
- Makawao, HI, USA
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Vehicle in motion, 65 mph service transmission light came on. Ability to accelerate ceased, merged on to freeway able to maintain speed at 60 mph but unable to accelerate. On the way to dealership, stopped rpms went way up, no acceleration at all. Purchased brand new, currently at 14,091 miles.
Vehicle stalls out in the middle of driving, completely losing all power to the vehicle in the middle of traffic. Steering wheel locks up and acceleration rapidly declines to 0. dash displays shift to P then desired gear. In order to get the vehicle working correctly again, I must shift to P and then turn the vehicle off and back on (when turning the vehicle back on, it hesitates to start). Can't turn on hazards so no one knows why I am stopped in the middle of traffic. Have been to the dealer two times now, going on three. Being told software. Regardless of that, it's very dangerous and hazardous. All it will take is someone not paying attention for myself and my family to be seriously hurt or god-forbid worse.
When it is below freezing out the car will not shift. You can get out of neighborhood in low gear but when you go to get on highway the car just dies. Dealer says this is normal until transmission fluid warms up.
The Jeep stalled in the middle of the intersection! several times and once as I was exiting the freeway ! the service transmission light went on and then I received the Jeep back nine days later and the the engine rattles and the console cracking sounds themotor sound like it's running higher than before it was fix I took it back the service manger told me that it runs fine and I need to relax and enjoy the arts but I don't think it working like it was prior to breaking down ! it had 6949 miles on it and now the shocks seem to hit hard too ! so I not sure what's going on ! Jeep corporate told me to drive it but I don't feel safe ! I asked for a better Jeep! and I was told that things happen ! the service department won't look at it agian ! and the Jeep seems to be pulling to the left ! but the steering wheel looks aligned!
Had the car for a year and the thermostat blew. Guy at dealership said " Chrysler got a bad batch of thermostats" and that they would replace under warranty. Get home and next day car had list almost all antifreeze. Leaking. Horribly. Was driving, engine light and traction light came on. Got codes ran, "thermostats rational". weight start. Tried the times, started and ran rough.
The contact owns a 2016 Jeep Cherokee. While driving 75 mph, the transmission stalled. There were no warning indicators illuminated. The dealer diagnosed the vehicle, but it was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 38,000.
A light on my dashboard came on while I was driving at 55 mph that read "service transmission". the odometer stopped working and my car didn't seem to be functioning properly. Stopping at a light, my car nearly stalled when I needed to cross over an intersection. I had to have my vehicle towed to be serviced the following day. I was told by the service station that the issue wasn't with the transmission- but that the car needed a software update. I could have been hit when my car nearly stalled driving across the intersection. I addressed my concern with fca, but was told that software updates are routinely needed and should be done at the same time as my oil change. My car only has 5300 miles and is only driven short distances (mostly on the weekend). This issue should not be happening with a car so new and such little mileage. Also, my car has been kept updated with the necessary oil changes. I don't understand why I am not notified ahead of time if my car needs these software updates" am I just expected to cross my fingers and hope this issue doesn't occur again" this issue greatly affected my safety. And my car wasn't drivable. It's both a major safety concern and an incredible inconvenience.
The transmission does not shift properly. I have taken it into the shop at least 4 times to get this problem fixed. They keep telling me its a software updates, but the rough shift or non-shifting starts again in about 3-4 day after I get my vehicle back. It shifts fine until 4 gear and then it does not shift anymore and grinds the gears.
Yesterday I started up Jeep in my garage, upon waiting for it to warm up I can here a clicking sound coming from the center counsel area, so I bend or and put my ear by the carpet, it sounds like it in the transmission, its starting today to shift weird, I need number to take it to a local dealer to check, hemet, ca mileage-5978
While I was driving at 70 mph on a highway my Jeep Cherokee locked itself and would not shift and said service transmission. This vehicle has jerked into gear, has shifted hard, took a long time to shift into drive from park. Took it to the dealer on 1/23/17 said that they are replacing the transmission control module.
While driving 45 mph on straight highway going downhill under engine power with cruise control on and set at 45 mph transmission downshifts and upshifts abruptly and RPM increases and speed surges increases to 63 mph. Going down same hill ar 45 mph without cruise control on next trip car coasts only to 50 mph.
Setting cruise does not hold with even very minor incline/decline no matter what speed set is. The increase of speed during set cruise is alarming at over 10+ miles at medium decline, and at some point car tries to slow down, but it is not a smooth transition, as it feels jerky. I have taken to lical Jeep dealer, but they said maybe aftr "computer updates", it would remedy it. Not! I can be on a boulevard, street, highway, etc... I have another appointment for 1-13-2017 while latitude still has warranty...no dealer is able to get vehicles in quickly, so that alone says a lot about issues with this manufacturer.... I would add that I tested cruise with that automatic engine shutoff both on and off to narrow it down, but there was no difference... there is a huge problem with defrosting windshield, too, where the only remedy is rolling down windows, which is terrible in fog, rain, cold weather... the other issue I have is the area where the sideview mirrors are: It is so wide, it blocks an oncoming car (especially on passenger side), when trying to turn left. It makes it nearly impossible to see road, too, as many streets have medians and many do not. Some have concrete bike curbs, and one must pull car further out than normal, just to avoid running into something. This is true for both right or left turns. If area is dark, it is a guessing game. This also makes it difficult to see deer in neighborhoods or freeways here in san antonio, much less objects that are three feet tall and below.
The contact owns a 2016 Jeep Cherokee. While operating the vehicle, it failed to accelerate while driving between 5-25 mph. After easing off the accelerator pedal a thumping noise was heard from the transmission. The contact also indicated that a humming noise under the vehicle was present while driving over 50 mph. The vehicle was taken to the dealer, but the failure could not be duplicated. The manufacturer was notified of the failures. The failure mileage was 100. Updated 01/25/17
The vehicle will often shift into neutral uncommanded. The manual gear shift stays in indicated drive mode but the transmission operates as if in neutral. No engaged power or indication that it is in neutral but plenty of RPM just not engaged. On several occasions driving on freeway at 55 mph and the car just shifted into neutral. No power available so had to coast of the freeway. Once I shifted to park and back to drive it operated normally.
While driving I lost acceleration capability. Kept happening on my way home but when I had to go across a bridge, I was slipping backwards with no acceleration and had to "floor it" to get close to 30-40 mph. Very scary!! continue to happen on my way home and every light I stopped at or even if I slowed down I had no acceleration until I shifted into park and then tried to accelerate. Could not even get it over a small 1-2 foot driveway incline!! will take down to dealership tomorrow to see what is going on with this used vehicle I purchased less than 3 weeks ago (10/29) with less than 6,500 mi driven on it!!
A D V E R T I S E M E N T S
- Huntersville, NC, USA