The engine shuts off without any warning. It has happened on ramps, a parking garage, on the highway and the middle of an intersection. No warning lights come on until after the engine stops. The steering fails, the brakes fail and the vehicle rolls to a stop. Often, it will take several minutes and attempts to restart the engine. I was advised by the dealership that the oil was low. The engine continues to shut off and with no correlation to time frame after having the oil replaced, time it has been driven, or duration of the trip. This is completely unsafe to the person operating the vehicle and to others on the road. Jeep and the dealership have ignored the problem and I have even been told by Jeep customer service that "the engine is operating as designed" which means that it will shut off without warning to protect the engine, not those inside the vehicle. They have refused to fix or acknowledge the issue, refused to void the lease and refused to replace the vehicle.

- Baldwinsville, NY, USA

Service transmission and check engine light came on driving on I270 in Maryland and completely lost all power at 60mph and had to carefully coast to the side of the road because vehicle wouldn't accelarate anymore. Vehicle is at the dealership now back in Virginia after getting towed from I270. My Jeep only has 27000 miles.

- Manassas, VA, USA

2/12/18,2016 Jeep Cherokee, 26,300 miles. Driving on I-5 in Washington to seattle tp pick up my pregnant wife from the airport about 45 miles from home speed was 72 mph. Service transmission displayed on dash with the check engine light. The vehicle would rev but slowly accelerate. I was able to get off the highway. Once stopped the car would rev but barley move forward. Pulled into a shopping center, I turned the car off and inspected the engine and underneath the vehicle for any fluids. Once I started the car it would creep forward slowly until it reached 45mph. The service transmission cleared from the display but the check engine light stayed on. The car operated normally but shifted rough. Turned around to head home the service transmission displayed again and the car would not accelerate. Pulled over again turned the car on and off and resumed normal driving. The check engine light is still on but limped 45 miles home. I will be taking the car to the dealership in the morning. Multiple complaints about this issue for the vehicle.

- Oak Harbor, WA, USA

Driving on the highway a dinging noise check engine light came on service transmission message came up lost all power was barely able to get out of the way of the traffic behind something needs to be done before people get killed this is very dangerous my car only has 61,000 miles on

- Trion, GA, USA

First time transmission would not engage at a red light, I thought it was somehow my fault. On/off allowed me to proceed. Then, a few weeks later, transmission would not engage after full stop at redlight on a multi lane road with a center median. Was able to stop and restart in 4WD to limp off road, before transmission shut down again. On/off restored function after a few minutes and allowed me to drive directly to dealer. Car "repaired" but hours after return from dealer similar problem attempting to enter a limited access hi-way: Transmission disengaged while trying to accelerate. Problem of drive train engaging has also occurred from a cold start, and it took several on/off cycles to engage transmission and get car back to dealer. Dealer has focused on adaptive sensors and wiring harness (because of a low voltage reading), which make no sense to me. Confusion created because with each transmission failure every warning light on the dashboard went off. Reading these NHTSA bulletins, I have seen several similar postings about the power train not engaging, so I know my problem is not isolated. I mentioned to dealer a 2016 Grand Cherokee recall for brake transmission shift solenoid, which seems to have caused a similar transmission disengagement my suggestion was dismissed. Car only 1 year old and I have barely had use in last 45 days. We are not crazy, and we have a good basis of comparison that something is fundamentally wrong and still undiagnosed. We own an identical second Jeep, purchased within one month of this one. Second Cherokee is fine...so far.. however, on our recommendation my sister in law on other side of country purchased same car within a month of our second. Same car and same mileage/year and she is experiencing an engine shutdown problem. Suspect our problems are related...

- Scarsdale, NY, USA

The transmission slams into gear when re-accelerating. (usually at lower speeds) sometimes the RPM's will increase but the vehicle will not move forward. (this can be dangerous when you need to get up to speed safely.) there is also a minor clicking noise when the air conditioner is turned on. (mostly just annoying)

- Huntington Beach, CA, USA

Service shifter light randomly comes on. Nothing else seems to be affected, sometimes when engine is turned off then back on the light disappears. Other times, it remains on. The drive ability of this vehicle is unaffected, how ever something is obviously wrong with this. This first occurred when backing from my driveway, I shifted from reverse to drive, the vehicle dinged, and the light appeared on my dash. Now it will randomly do it, doesn't matter when or where, driving down the road, or simply turning on the vehicle.

- Hartman, AR, USA

The service shifter light keeps coming on in my car and the car is shifting gears without moving the shifter. I have taken it to the dealer three times and they keep telling me there is nothing wrong with the car. The light comes on while driving and the car slows down. The car is becoming dangerous to drive. I need help because I drive this vehicle for work and cannot afford to just park it and make payments on it.

- Southfield, MI, USA

Driving on hwy 11/25/17 and check engine light and service transmission msg came on. Transmission did not function properly and caused car to be stuck in one gear. Went into limp mode and made it to destination. When car was at a stop it was hard to accelerate because it was stuck in a higher gear. We turned it off and put it in park, when it was restarted it seemed to reset but the check engine light was still on. Recurred again on the way home as well as on 11/26/17. Brought car into Chrysler dealer on 11/28/17. Rode with technician and problem was duplicated. Once car hits 8th gear all warnings return. Diagnostic test gave code for tcm power control circuit high, vehicle was flash reprogrammed and I was advised that it should resolve the issue. This was most recent software update which came on 4/4/17. After a test drive issue currently seems resolved. Reporting it because it is a major safety defect and want it known that newer models are still having issues with the 9 speed transmissions. When this occurs it makes it very unsafe to drive on highway.

- Savannah, GA, USA

I purchased this vehicle in September 2016 and it was seen in the service department in October 2016 for a loud click from the brake (told this is normal) and the vehicle shutting off during idle twice. An update was done but the issue continued. November 2016 I brought the vehicle in because the back seat would move back and forth if someone was not sitting in it (they had to replace the whole back seat) but as I was driving into the service doors the vehicle skipped and tried to die with lights flashing on the dash. Service could not duplicate. December 2016 brought in because the vehicle kept skipping when trying to take off from a stop. On two occasions it completely stalled but service was unable to duplicate. The vehicle also had issues with shifting too early at times and then shifting was delayed other times. Once again issue could not be duplicated. Later in December I brought it back again and was told there was possibly a fix. January 2017 the vehicle was brought back again due to stalling and the multi air actuator was replaced. The issue continued as the service manager searched for an answer until I had enough in October 2017 when it came to a stop for no reason and the vehicle would make a terrible noise in reverse at times. Service along with fca attempted to fix it but could not duplicate the issue. When I got the vehicle back it it always skips in idle, makes a lawn mower sound in idle and when shutting off makes a whining noise. I have stopped driving the vehicle and am trying to get fca to do the right thing via Georgia's lemon law. I have done my due diligence following fca's required steps and they said they cannot duplicate my issue but would give me a good faith payment for my time. I have asked to talk to supervisors etc but am told that is not their protocol and they closed my case. This vehicle is unsafe!

- Clarkesville, GA, USA

I came to a complete stop at a red light. The brake and gas pedals were frozen in place and the elictrical equipment on the dash went haywire for a moment. The message center then showed the message "start stop system unavailable/ please return to park, then choose desired gear." I was able to turn on my flashers, but despite shifting to park and to drive several times the transmission would not engage. The engine did not seem to be running. I had to turn the car off and then on with the key several times before the engine turned over. The same thing happened at the next two stop lights. I drove about three miles past the third stoplight, and the same thing happened but while I was driving in motion on a highway at about 55 mph. There was no shoulder. It was terrifying. I turned on my flashers and came to a full stop coasting with no brakes and no ability to shift gears. I turned the car off and on with the key again and the car seemed "fine." I used the dash button to turn off the auto-off mechanism and drove the last ten miles home without incident. I'm not sure whether the ess system is related to the malfunction, however the error message and result of turning it off suggests it is. I still have a message that says "service auto on off system." Calling dealership today.

- Lees Summit, MO, USA

Vehicle started to jerk (like rear-ended) once; what it seems, from the transmission got heat after driving for 5-10 mins. Feels even more on uphills and accelaration. No dashboard lights. All started around 58000 miles

- Shepherdstown, WV, USA

Jeep lost almost all power while in moderate 2 lane (55mph) highway traffic. Without any sort of warning the "check engine" light came on, with a "service transmission" message. Luckily, the traffic behind me was alert so I didn't cause an accident. I coasted to a stop on a very narrow shoulder, turned the ignition off and on then on. I was then able to drive the Jeep back home in "limp mode". this is a potentially dangerous issue that appears to have several previous reports.

- Grawn, MI, USA

In November 2016 I was driving in a 35mph zone. The car began to skip and jump forward. Without warning the service shifter light came on and all my lights for the shifter came on (P, R, N, D). The car which was in drive immediately shifted into park and I lost all control. Thankfully I was able to come to a stop and call for a tow truck. The issue was fixed under warranty and they said it's a defect in the shifter. The service department was very vague when explaining this to me. Two weeks later I I was told I could pick up my car. Fast forward to today 10/04/2017, my car did the same thing. I was traveling at 55 mph this time and lost all control. I had to jump a curb and drive across the lawn and into the parking lot. I have read many issues about this problem from other Jeep owners. Why hasn't a recall been issued? especially if this is a known issue. I could have caused a large accident especially since it was during rush hour. Safety of consumer and others on road need to be taken into account.

- Lexington, SC, USA

There is a known issue with the transmission. Some, not all of the 2016 Cherokee need a software update. Without the update my car will go into "limb mode". you never know when it will happen, you could be merging onto a highway, making a turn across traffic, just whenever. When in "limp mode you lose acceleration or your car stays in 4th gear. This very dangerous. I think all Cherokee owners should be made aware of this potenially dangerous situation

- Sinking Spring, PA, USA

Excessive oil consumption. To protect itself, the engine will shut down without warning, no oil or engine lights. This has happened several times in one year. The most recent Sept. 27, 2017 was when I was in traffic on a side street in worcester MA.. it took 5 men to physically push my car to the side of the road to prevent an accident from happening. Unacceptable. After having a tune up in mid-July 2017, the car dip stick in late September was dry. After towing the vehicle to the nearest dealer I found out it took 4 quarts of oil. I believe this is an excessive amount. I am now going to have to check every 500 to 1,000 miles not to mention the higher cost to purchase synthetic oil. The

- Weyomouth, MA, USA

When the weather is over 90 degree the engine does not start while using the push ignition button or the remote start. The ac and radio are operational however the vehicle displays a check engine light along with other service park brake warning message. The vehicle will not start till the weather cools down and gets below 90 degrees. There is possibility this issue can arise when driving the vehicle, in which case it could be deadly.

- Framingham, MA, USA

The contact owns a 2016 Jeep Cherokee. The contact stated that the vehicle was shifted into reverse. When shifted into drive, the vehicle was not operable for approximately 40 minutes and the shifter malfunction warning indicator illuminated. Safford of fredericksburg (5202 jefferson davis highway, fredericksburg, va) could not replicate the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 14,100.

- Safford, VA, USA

Air bags did not deploy in front end collition. Shifter lever shows red indicator lights while driving in all gears neutral, reverse, drive, and park. Pulled off road turned off car then back on lights went away. This has happened three times under 30,000 miles. Dealership cannot find problem

- Calabash, NC, USA

My 2016 Jeep Cherokee started having issues. On my way home from work the service transmission message popped up on my display and engine light came on and had absolutely no acceleration capability. Managed to stay with traffic and proceed to the off ramp to a gas station. I followed what it's said on owner manual: Turn off the car and turn on the car while on natural for few minutes and the message went away but the engine light was there for a while and got turned off it self. But the next day same issue happened again. I took the car to Jeep dealership, they did not have a transmission specialist to check the car. I had to make an appointment with another dealership, the appointment is for tomorrow. Interesting is the manual says after resetting should not drive the car because it might cause engine problems, and should have dealer to check but the dealers don't check the car right-away they give you appointment for few days later or a week later. I had this car for year and half I drive 3 miles from home to work I don't understand why the car should have a transmission problem at this early stages. I don't feel safe driving this car. Not happy at all!

- Glendale, CA, USA