This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have taken my 2016 Jeep Cherokee into the service department multiple time to have them diagnose the hesitation in the transmission, jerking into gear ( from 1st to second gear, but most of the time from 2nd to 3rd gear) and a loud clacking noise that appears to come from the bottom of the car. According to 2 different Jeep/Chrysler dealership service department that I have taken my Cherokee to be diagnose, they can't find what is wrong with the transmission and they did not expirience the jerking on the transmission during driving. They did informed me that the clacking sound coming from the bottom of the car is the catalytic converter when it gets hot makes a clacking noise, but they have no fix for it. The dealers claim they are waiting for the Jeep Inc. To come out with a fix. As if that's acceptable to force your customer to drive a noisy, hesitating brand new car. I am dumbfounded with how the dealerships Jeep / Chrysler keep sweeping this issue under the rug hoping it will go away. Time to find a solution.
While driving on highway, automatic 9 speed transmission seemed to lose all acceleration at around 60mph. The "service transmission" notification appeared on the display, and the vehicle started decelerating until it was necessary to pull over and park. Problem seemed fixed after an engine restart, but occurred again at higher speed (60mph). I don't know why 2016 vehicles were not included in the S55 recall, it is the same issue.
The contact owns a 2016 Jeep Cherokee. While driving at an unknown speed, the vehicle started to lose power and the service transmission indicator illuminated. The contact stated that the vehicle was taken to the dealer multiple times for similar failures. The vehicle was taken to bob moore Chrysler Dodge Jeep Ram of tulsa (4627 S memorial dr, tulsa, ok 74145) and the transmission control module was repaired. The vehicle was kept at the dealer for three months. While leaving the dealer, the contact stated that the transmission indicator illuminated again. The dealer reprogrammed the vehicle. After the repair, the contact stated that the vehicle failed to drive. The vehicle was towed back to the dealer and the transmission was repaired again. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was 15,652.
The contact owns a 2016 Jeep Cherokee. While driving 10 mph, the check engine and "put in park and place in desired gear" warning indicators appeared on the instrument panel. In addition, the brake pedal was difficult to depress. After several attempts, the contact was able to place the vehicle in park and shut off the vehicle. Once restarted, the vehicle operated normally. The vehicle was not taken to be diagnosed or repaired. Winnie Dodge Chrysler Jeep Ram (located at 125 tx-124, winnie, tx 77665, (409) 296-3500) was contacted and an appointment was made to have the vehicle diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 32,696.
I've had the Jeep less than 2 years. Only 14000 miles on it. The transmission started jerking and lundging when it down shifted or started off from a stop. My daughter and I where coming back from the human society. While driving at about 50 mph I had to slow down for on coming traffic.the Jeep shifted to a lower gear and lunged so fiercely I thought the transmission had fallen off the vehicle. The vehcle immediately shut down. I was at a complete stop. Lights started flashing service transmission. I had no power to move. Im on an over pass with traffic and theres no where to go in the middle of traffic. By chance the Jeep was able to start and accelerate to 5mph and get to a safe place to pull over. It was a very serious hazard for me and my daughter and other drivers we basically glided to a complete stop in the midst of traffic while doing 50mph. Than starting it up and only doing 4 tmph. This was clearly a very dangerous situation. I dont feel safe or confendent. I paid a premium price for a vehicle that should be dependable and safe. Now the Jeep wont start. The rear button to close the hatch has quit working. The start button will not start the car at all. When it started to malfunction. It would hesatate as if the battery where dead. When it did start the settings 'climate control would be set to defrost. The a would show up on the face without being pressed. And eventually the screen would not react to touch at all. And the radio wouldnt play. But all elise seemed to work without a problem. The windows worked fine the lights where bright. There wasnt a problem with the battery. I am applauded that Jeep would think this is acceptable for a new vehicle im the comsumer. I paid for a product that has to and is a to certain expectations.
- Casa Grande, AZ, USA
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The driver information center says service shifter. When active, the manual shift doesn't work but forward reverse and park do not seem to be affected. If you stop shut off the vehicle and restart, it clears. It started doing this 6-9 months ago once in a while but now does it several times a day depending on amount of driving. We brought it into the dealer to have it checked and they said there was no codes or physical problems but could replace the shifter to see if this would fix the problem. We elected not to do this at the present time. We have heard of accidents from this so we just wanted to notify you that it is happening. We would like to address this before an accident occurs.
9 speed transmission delay from a dead stop. Jerking and lunging through different gears. Had full transmission replacement in January 2018, and still having issues.
Engine shuts off randomly when stopped. Back passenger seats rattle when driving either smith or bumpy roads. Squeaking noise comes from the car when the engine is shut off.
2016 Jeep Cherokee latitude 4X4 (25K miles) will stall or lose power while driving. Happened several times in past few months. Noticed first when had trouble starting in the morning a few times (after a recent oil change). While driving, Jeep latitude 4X4 will jump into gear while slowing jolting the car forward, temporarily lose power (RPM drop, and mph drop), or completely lose power while driving (happened on both city and highway). Complete loss of power happened several times while turning, coming around turn, indicator will ding then suddenly steering stiffens, no power from gas pedal, and car slows to stop. Once stopped, message screen displays 'shift car to P then to desired gear' I then have to shift car to park and restart (sometimes taking 3 or 4 attempts). This has also happened while attempting to merge onto highway (coming around bend of on ramp) luckily there was a large shoulder and little traffic to pull over safely. This poses an immediate risk of safety of not only myself, but passengers and other vehicles. If this were to happen at a busy intersection, highway, or dangerous road conditions (low visibility, slick surface, etc) and accident will occur. I no longer feel safe driving this vehicle.
I bought new Jeep Cherokee 2016 3.2 L in Sep. 2016. Was very happy for first few months and then I noticed I got jerk while I was driving. I informed the dealership guy but, he said that's normal it happened because of automatic transmission. After couple a months I got service shifter light on. I went to the dealership and they updated software. It was back up again with in a week so I decided to change the dealership. I went another Jeep dealership got error code and fix it. It was working fine for at least three months and I got back service shifter sign but, this time it was with service forward sign too. They fix it but because of that my break pads was worn down and it was not covered under warranty and I have to pay out of pocket.after a week I got service transmission light on. I have to tow my car and drop at the dealership. They fix the problem but the all problem back up again. I got the service shifter light on, my car is getting started jerking and create a sound when I was break hard. So guys I am very frustrated with my Jeep Cherokee.
Less than 60000 & service shifter light comes on. Took it into the dealer and they said the shifter needs to be replaced & it's not covered under warranty. Dealership says it has nothing to do with how the Jeep is driven. I am a teacher & only drive it to and from work. They said it's a known issue with this model. If it's a known issue why isn't it covered?
This evening I was driving my 2016 Jeep Cherokee when it suddenly lost power and I couldn't accelerate or adequately turn. I was beginning to accelerate after having been stopped at a traffic light and made a right hand turn. I was traveling between approximately 20 and 30 mph when my vehicle lost power. My music continued to play, my digital screen housing the speed remained illuminated and I noticed the battery light was on. I did not notice a message on this screen but there could have been one. I was more focused on getting my vehicle off of the road since it was no longer moving. Luckily there was a parking lot approximately 20 feet ahead. I was able to coast my car into the parking lot. Steering was difficult but manageable. Once in the parking lot I placed the vehicle in park and turned the engine off. I waited a moment and attempted to turn it back on. The vehicle began to buck/shake and made a noise as if it was trying to start but not able to. The digital monitor flickered on and finally the engine turned over and the vehicle was running. I left it running for several minutes and then turned the engine off. The vehicle restarted with no problems and was able to make it back to my home approximately 20 miles from where this occurred. This was terrifying. What would I have done if I was on an interstate or highway and traffic was heavy? after this incident and prior to filing this complaint, I researched this problem and have found several videos on youtube showing exactly what I experienced. I have also read complaints on various forums (one titled Jeep forum) describing the situation I experienced. I do not feel this vehicle is safe or can be trusted with my life or others. This needs to be investigated.
Transmission slams into gear and lunges forward; feels like being rear ended. Revs high and then downshifts or misses gear and slams into gear. In motion driving between 0 and 40 miles per hour often when cruising along at approx. 30-40 without warning.
I was driving my 2016 Jeep Cherokee latitude 2.4L on a city highway when all of a sudden the service transmission light popped on and I could no longer accelerate past 45mph. Luckily I was able to react quickly with the hazard lights and make my way over to the shoulder. The engine light is now on and it is triggering code P0887. I know now that there have been several issues with the 9 gear transmission in previous year models as well that have been recalled. This is very concerning and I am afraid of driving my vehicle anywhere that has a speed limit above 35!
I was driving on I95 near DC in very heavy traffic. The car would come to a dead stop with the parking light and two battery lights on. It had the message to put car in park and then shift to desired gear. It did not work and in the middle of high speed heavy traffic I had to turn engine off and restart the car for it to go back into gear. I went to the local Jeep dealership and there were no codes when the car was checked. The service department said it had to be an electronic issue. I was traveling with children on a busy interstate and my Jeep did this three times. We could have easily been killed. My dealership will not even look at my car for almost two weeks.
"service transmission" light would come on and the car loses power. This happened twice while the car was in motion on the freeway. Had to pull off to the side of the road, turn the engine off and back on again
The contact owns a 2016 Jeep Cherokee. While driving various speeds, the vehicle would experience hard shifting, reduced speed, and would not properly accelerate from a standing start. The failure was not diagnosed or repaired. The manufacturer and local dealer were not notified of the failures. The failure mileage was 27,000.
My vehicle was on cruise control at 55 mph and during a downhill slope, the vehicle accelerated and rpms jumped to 6-8,000. I could not get the cruise control to shutoff and stop acceleration. I almost hit the car in front of me. Has happened twice now. I have also had it lurch forward at stop signs when taking off.
Driving on I-95 at about 60mph and the service transmission message came on along with the check engine light. Luckily was near an exit and pulled over at the exit. Stopped on the median and tried to get to a gas station but the car would not move. Turned off the engine, waited for about 10 minutes, made some phone calls, and turned on the engine again. The service transmission light was gone but the service engine light was still on. The car now moved. Drove to the destination and the dealer serviced on Monday with a software update. All seems ok so far.
Took into dealership yesterday because a service shifter message was coming up, the indicator lights went sold red, and the vehicle would violently shake both while stopped and during driving. Got a call this morning (6/8/18) saying the module needs to be replaced, and since its electrical its not covered under powertrain warranty. I had mentioned this error message to a service technician during a previous visit, who told me to "not worry about it right now".
A D V E R T I S E M E N T S
- Philadelphia, PA, USA