This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While making a turn, the vehicle lost power in the brakes, accelerator and steering wheel. Everything locked up while I was going upwards of 25mph. I was able to coast to the side of the road, but completely lost the ability to control my vehicle. The car would not function until I turned it off and tried to restart it a few times taking a couple of minutes. This happened once on the 14th of March and once on the 15th of March. I was told by the Jeep dealership that they are aware of the issue and have told people to make sure to check their oil. I was told the dipstick does not reach the bottom of the oil pan and only goes down about halfway (3 of the 6 total quarts the pan holds). When the dipstick does not "feel" oil the entire car essentially shuts down and locks up in order to "protect the engine" causing the driver to lose all ability to control it. They might be protecting the engine from burning oil, but to lose functionality puts my life in danger. Jeep/Chrysler have had this reported before as I found numerous cases of the same story. However, they refuse to do anything about it. I could have been in a very serious accident if I was going faster than 27mph or if I was not in an area that I was able to coast to the side of the road. I was not told any of this information when I purchased the car
The contact owns a 2016 Jeep Cherokee. While operating the vehicle, the message "service shifter" illuminated. The vehicle was taken to an independent mechanic who diagnosed that the gear shifter was faulty. The gear shifter was replaced, but the "service shifter" message continued to display. The vehicle later stalled several times while driving. The cause of the failure was not determined. Thornton Chrysler Jeep (2980 cape corn rd, red line, pa) and the manufacturer were notified of the failure. The failure mileage was 20,000.
Transmission recall. While driving on an interstate, 'service transmission' appears on dash, and vehicle ceases to accelerate. Transmission essentially drops to first gear and will not accelerate beyond that point.
The transmission failed while driving 60mph on the highway. It would not accelerate so I had to pull over to the side of the road. I turned the car off for a few minutes and then restarted it. This seemed to reboot the system and I was able to drive home. I took the car to the dealer and was told it was a "glitch" and the vehicle appeared to be working properly to them so no repair was done. A few months later it happened again except turning it off and on only worked for a few miles before happening again. I took it back to the dealer and they said it was due to a software update. What kind of car shuts down on the highway due to a software update!!! this issue put my family in extremely dangerous situations and Jeep refuses to own up to having a faulty transmission.
The contact owns a 2016 Jeep Cherokee. While driving approximately 35 mph and approaching a red light, the battery warning indicator illuminated, the transmission seized, and the vehicle lost acceleration. The contact coasted the vehicle into a parking lot and turned off the vehicle. After four attempts, the vehicle restarted. The vehicle was taken to yark Chrysler Jeep Dodge (6019 central ave, toledo, oh 43615), but they could not duplicate the failure and recommended an oil change. The failure recurred. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 36,175.
- Toledo, OH, USA
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The service shifter message displays on the screen and you can't tell if the the is in dprn becuase all the lights are red. The car sometimes will not shift out of gear. Or jerks when it finally does. This care hesitates while in motion and as well as when stationary and trying to move. This is very dangerous. I have taken this vehicle to the dealer who stated that the recall they had was only for a software update with the shifter but this issue should also be a recall with them covering the repairs. I have less than 50K miles there is no reason why I should have to cover the expense of replacing the shifter assembly becuase the shifter is not covered under the warranty they sell you.
While driving on a residential street, my 2016 Jeep Cherokee latitude with 45,196 miles displayed the "service shifter" message on the dashboard. The prnd shifter lights were all lit up red. Pulled over, put the car in park, restarted the vehicle and the message did not appear. Later in the day, the radio display stopped working. Scheduled a service appointment with the dealership.
Our 2016 Jeep Cherokee (latitude 4WD) has been stalling after a cold start. The battery indicator flashes and then registers a message to place the car in P to shift into gear. I have been able to restart the car after waiting 30-60 sec, sometimes while in traffic. The vehicle was at the dealership on 1/14/19 and I was told that there wasn't any oil on the dipstick. The engine is possibly burning oil but there are no indicators or status updates when the system is checked. I was told by the dealership that they are aware of an engine issue with the 2016 Jeep Cherokee. An oil consumption test is needed before the engine can be replaced (if needed). Oil consumption test initiated 1/14/19. Chrysler/Jeep is aware of this issue and has not issued a safety recall. Negligence by Chrysler for not responding to this significant defect and safety issue.
The RPM's on this transmission in this vehicle go up very high but the transmission does not shift into gear. The vehicle sputters and slows on the open road. The engine does run on all cylinders. The engine has no power. This creates a safety risk on a highway. Also the differential locks up when you have to hit the brakes and three rear of the car locks up and skids left of center. Party's of the suspension have broken for no apparent reason. The left rear control arm broke for no apparent reason. I have been informed by a Jeep dealership that this vehicle is unsafe to drive. I have filed complaints with Chrysler on three occasions informing them of the numerous issues with this vehicle. I was advised to get a diagnostic test done and they would work with me to buy this car back. I did as requested and now being informed I will probably have to go to arbitration. Three times now when I applied the brakes hard on a highway the East locked up and the left rear of my car skidded and I had no control. I nearly hit a retaining wall. I have a vehicle that the dealership has deemed unsafe to drive.
When driving I notice when I stop on the brake and gas both would not work. The dashboard icon of the battery illuminated, the notification sound played, and the car slowed to a stop. Also, the notification center displayed "shift to park". I shifted into park, placed my hazard lights on, and waved the cars that were behind me to drive around. Made the attempt to restart twice with no such luck. The third attempt saw the car turn back on successfully.....
I've had a service shifter message appear numerous times and then disappear. When I would take it in to get looked at I was told that there was no record of that code being displayed in the car log/memory and that the service department at the delearship couldn't find anything wrong with it. Upon doing research on this message I found that many other people have had this same problem and if left unchecked can cause the vechicle to shift into park while in motion causing loss of control and accidents. I have received this message while both stationary just when I turned the car on, and also while in motion on a road.
Soon after starting to drive in the a.M. on a residential road, "service shifter" message appeared and all red lights came on the prndl shift selector; cause unknown; reports of a recall online that have caused a celebrity fatality, but no recall on NHTSA using VIN;
The contact owns a 2016 Jeep Cherokee. When the vehicle was in park or drive, the gear failed to shift and a warning indicator illuminated for the shifting failure. The vehicle was not diagnosed by an authorized dealer; however, a warranty would be available within thirty days. The contact did not know if the vehicle would be repaired per the warranty. The shifter continued to function improperly. The vehicle was excluded from any power train recalls. The manufacturer was notified. The vehicle was not repaired. The approximate failure mileage was 46,000.
When I was driving at highway, all the sudden service transmission light on and transmission meter went up to the highest point, car stopped by itself. Beside steering, everything else stopped working. Thank god, I was next to emergency line. I only got 30 second to get out high speed traffic road.
While driving and vehicle in motion under normal driving conditions 2016 Jeep Cherokee vehicle will accelerate by itself without warning and cause hazardous driving conditions and safety concerns. Vehicles engine light will remain on and Jeep dealership can not diagnose and properly fix vehicle. Vehicle experiences unintended acceleration while driving causing major safety concerns.
I have a 2016 Jeep Cherokee bought brand new from the dealer. At approximately 15K miles, I started hearing a clicking sound when driving from driver to reverse. I went to the dealer multiple times and was told they could not figure out what was wrong with it. Finally the dealer figured out that the rear differential needed to be replaced at only 15K miles. At approximately 25K miles, I was hearing a whistling sound on the driver side front end when cruising at aprox. 20mhp or less. I took it to the dealer mult. Times and they could not figure out what was wrong with it. The dealer replaced a rear axel boot for the shaft that was throwing grease, thinking that would solve the problem but it did not. I heard the whistling once again before even leaving the lot. The dealer finally figured out the driver side front end bearing was bad and would need to be replaced. The dealer replaced the shaft axle. I have had approx 4 transmission software updates done since I have had the vehicle. The dealer states this would need to be purchased for approx $140 each time after the power train warranty expires for the Jeep. Keep in mind my Jeep has only 33K miles on it was this point. Now I have a Jeep that has a panoramic sunroof that makes noise as well when going over bumps and potholes and the dealer states they do not hear anything. I have a tire alignment done on the Jeep at 25K miles for $120. I went back to the dealer with 32K miles on it to have the sunroof checked out and they are telling me I need another alignment. So the alignment has gone out again in less than 10K miles? there has been nothing but issues with this Jeep since day one and every other Jeep I have owned in the past.
I purchased my vehicle new. Since having it the panel which displays the radio will randomly go black. I've also had several issues with acceleration. Sometimes if I'm at a red light and then it turns green the car will rev and not move anywhere for about 30 seconds. Yesterday while I was on the highway my speed dropped from 60 to 40 very fast and I was not able to accelerate at all and had to pull over on the side of the road and my transmission light came on. I've also been driving before and when I hit the brake it makes a noise like its shifting super loud and the brake clicks. My vehicle is in for service right now but I dont feel safe driving it at all. It only has 16,000 miles on it and shouldn't be having all of these issues with such low mileage. Yesterday not being able to accelerate on the highway was scary and dangerous.
When driving at a speed of 70 mph the service transmission light comes on, disabling acceleration and putting the car into 8th gear. This causes a dangerous situation where the car speed decreases instantly and requires the car to pulled over to the side of road and turn the car off then on. Chrysler is well aware of this issue but has not issued a recall for these vehicles. Instead they choose to put customers in the dangerous situation of disabling a vehicle at high speeds.
A D V E R T I S E M E N T S
- Olathe, KS, USA