This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
About a month ago, my daughter backed the car out of the driveway and the car would not shift back into drive. After turning the car off and back on, I was able to get it back into drive. It seemed fine after that. I thought it was just a freak thing. About two weeks ago, a warning light came on saying "service shifter". we took the car in to the dealership to have them fix it. They ordered parts but said it would take about 4 days for the parts to come in. When the parts finally came and were installed, the "service shifter" light was still on. I was then told they had just received a company wide memo about this problem and now needed to replace the entire shifter. I was told that the part would take weeks to maybe months before it would come in. They told me the car was safe to drive until the parts came in but not sure if they even know. I've looked this problem up online and seems to be a problem that many people are having.
I turned on the car, let it warm up for about 3 minutes. Put it in drive, I was on the road for about 5 minutes and all the lights on the dashboard turned on, the car stalled and the motor turned off. The transmission was stuck in drive and I had to forcefully find a way to move it to neutral or park to restart the car. When I checked the fluids on the vehicle everything was ok with the exception of the oil dip stick. All the oil had burned away and I was still about 2000 miles away from next oil change. All my oil changes were done at the Jeep dealership where the car was purchased and we used synthetic oil to protect the engine. This is very dangerous that no warning signs are given to the drivers and that the car completely shuts off in the middle of the road. I tried to resolve this issue with the dealership but they said that because there is no recall for this common problem, they cannot resolve it. Please help!
My 2016 Jeep Cherokee keeps getting service shifter lights. It happens when first starting the car, while driving and while shifting into park. Turning the car off and on will sometimes clear the issue. Sometimes it takes repeated tries to get it to clear. It has happened in traffic.when it happens the information display on the dash switches to "service shifter". no other info is displayed.
There is a loud metallic knock when shifting gears from reverse to drive and vis versa. This is followed by a delay in acceleration which jolts the car unexpectedly that almost caused an accident.
- San Diego, CA, USA
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While driving on an interstate at 70 mph the service transmission message appeared, emi lit & car went from gear to clutch causing loss of power & could not accelerate to maintain speed. After a few minutes car went back into gear & was able to regain proper speed. When I filled with gas the engine malfunction light went off. After driving approximately 400 miles the same thing happened on an interstate, fortunately in both instances, the traffic was not heavy & I was able to get in right lane. If there had been heavy traffic this could have caused serious accidents. The engine malfunction light stayed on so I took my Jeep to a mechanic. The code says there is an electrical problem with the computer for the transmission, it gets too hot& the car goes out of gear to the clutch, then back in gear. I read online there are 37,000 recalls on this Jeep problem, but none on mine. There needs to be one!
Tamara recall in 2016 Jeep Cherokee latitude that I bought 8 months ago, a light came on the notice screen that said 'service shifter'. it has done this twice today already, it went away when I turned the car off but came back on the next time I started driving. I'm nervous this issue may leave me stranded. Not a good light.
About every 5 wks my car says service shifter and all lights come on. Nobody can get it to stay off. Each time this happened I had just started my car and trying to put it in gear. Different times of day some times it had already been driven and others it hadn't.
Takata recall: The transmission was acting up last month brought on by a computer flaw that was discover by Chrysler. The car would stall after coming to a halt/slow down. Based on the members of aamco, Chrysler released a bulletin '21-032-18' that indicates a computer update that revealed that the 'tcm power circuit control. High.' This was not a driver/owner issue, this was a Chrysler/Jeep issue. After I returned from my tdy and having paid $185 for a computer update, I was looking reimbursement and was told that nothing could be done. It's disgusting how a loyal customer can be treated so poorly without having an issue resolved for something that the company caused.
While driving the vehicle on streets and highways, the transmission would disengage from drive, causing the vehicle to stop moving, especially on steep grads.
My 2016 Jeep with around 23,000 miles 'service shifter' error code has come on. It came on while I was driving it. There is no recall for this issue and there should be. Just my googling it this morning brought up hundreds of consumers affected by this issue.
Several times upon starting the vehicle up in the 3 months since I have owned it, the display in the instrument cluster reads "service shifter" and all lights for the gear selector light up red. The vehicle will not go into gear until the engine is shut off and restarted.
I've had my Jeep since October of 2016, it had 11,000 miles on it when I bought, and randomly since then, the service shifter warning comes on. It completely locks up my display, so I can't even see my speedometer. If I pull over and turn the vehicle off and back on, it will reset, sometimes coming on again in minutes, sometimes months.. I've had it in to service 3 times. Never fixes it.. some dealers have never even heard of it.. some say it just needs an update. I should not have to take my Jeep in for an "update" every other month.. every other car on the road is fine without an update. No one has been able to give me a good explanation as to what this really means, is it dangerous? no one can tell me anything. This has happened, driving on the interstate, driving through town, it's even happened when it's been parked and I first start it up.
While driving on the interstate I-20 my vehicle was in drive and all the lights on the gear shift came on (see photos attached) and my dashboard reflected 'service shifter' light came on and gear shift lights are all red, P, R, N, D on 4/18/2019. I panicked because I was out of state in augusta, ga but lives in madison, al. I was stressed and pulled over to google this to see if there were instructions to follow. According to the dealership in marietta, ga ' ed voyles' they never heard of such a complaint. How many complaints have to be done before this becomes a recall
2016 Jeep Cherokee sport, check transmission message keeps coming on while driving. So far have taken it to the dealer twice where they said they fixed it by replacing the torque converter. Both times the message comes back within 50 miles of use. Once it is turned off the check engine light stays on but the check transmittion message goes away.
From the time we drove this vehicle off the lot brand new there have been problems with the transmission. It slips, makes a thunking sound when it's shifting gears, and on occasion it stalls for several seconds we feel that the vehicle is a road hazard..
Service shifter light comes on dash and all lights on shifter stay lit up red. Once I turn off vehicle and turn back on it turns off but comes back on after a while of driving. I have not attempted to drive like this once the lights come on.
Vehicle is less than three years old. Maintenance has been done on time. Uses oil, thermostat has had to be replaced and service shifter light keeps coming on. Spent three hours at the dealership to supposedly fix the shifter issue. One hour later the service shifter light came back on!
While driving on a city street, I was stopped at a stoplight. Pressed on gas when light turned green and transmission light came on, service transmission message appeared on in-dash driver communication center. Vehicle would not go into second gear. Messages would not clear from instrument panel. I was able to pull vehicle into a parking lot. Turned car off. After letting it set for 5 min, turned car back on messages still there. I wanted to see if the vehicle would change gears, so I drove it a little distance and it did change gears. I drove it to the dealership. Was informed today, that they were able to verify the transmission error codes. Current fix is a new transmission valve body. Vehicle had exactly 48K miles on it when dropped off at dealership. I had previously complained to dealer about hard - jerking shifts and they just reassured me it was because of the 9-speed transmission optimizing its shifting.
A D V E R T I S E M E N T S
- Hopkins, MN, USA