This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2016 Jeep with around 23,000 miles 'service shifter' error code has come on. It came on while I was driving it. There is no recall for this issue and there should be. Just my googling it this morning brought up hundreds of consumers affected by this issue.
Several times upon starting the vehicle up in the 3 months since I have owned it, the display in the instrument cluster reads "service shifter" and all lights for the gear selector light up red. The vehicle will not go into gear until the engine is shut off and restarted.
I've had my Jeep since October of 2016, it had 11,000 miles on it when I bought, and randomly since then, the service shifter warning comes on. It completely locks up my display, so I can't even see my speedometer. If I pull over and turn the vehicle off and back on, it will reset, sometimes coming on again in minutes, sometimes months.. I've had it in to service 3 times. Never fixes it.. some dealers have never even heard of it.. some say it just needs an update. I should not have to take my Jeep in for an "update" every other month.. every other car on the road is fine without an update. No one has been able to give me a good explanation as to what this really means, is it dangerous? no one can tell me anything. This has happened, driving on the interstate, driving through town, it's even happened when it's been parked and I first start it up.
While driving on the interstate I-20 my vehicle was in drive and all the lights on the gear shift came on (see photos attached) and my dashboard reflected 'service shifter' light came on and gear shift lights are all red, P, R, N, D on 4/18/2019. I panicked because I was out of state in augusta, ga but lives in madison, al. I was stressed and pulled over to google this to see if there were instructions to follow. According to the dealership in marietta, ga ' ed voyles' they never heard of such a complaint. How many complaints have to be done before this becomes a recall
2016 Jeep Cherokee sport, check transmission message keeps coming on while driving. So far have taken it to the dealer twice where they said they fixed it by replacing the torque converter. Both times the message comes back within 50 miles of use. Once it is turned off the check engine light stays on but the check transmittion message goes away.
- Morenci, AZ, USA
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From the time we drove this vehicle off the lot brand new there have been problems with the transmission. It slips, makes a thunking sound when it's shifting gears, and on occasion it stalls for several seconds we feel that the vehicle is a road hazard..
Service shifter light comes on dash and all lights on shifter stay lit up red. Once I turn off vehicle and turn back on it turns off but comes back on after a while of driving. I have not attempted to drive like this once the lights come on.
Vehicle is less than three years old. Maintenance has been done on time. Uses oil, thermostat has had to be replaced and service shifter light keeps coming on. Spent three hours at the dealership to supposedly fix the shifter issue. One hour later the service shifter light came back on!
While driving on a city street, I was stopped at a stoplight. Pressed on gas when light turned green and transmission light came on, service transmission message appeared on in-dash driver communication center. Vehicle would not go into second gear. Messages would not clear from instrument panel. I was able to pull vehicle into a parking lot. Turned car off. After letting it set for 5 min, turned car back on messages still there. I wanted to see if the vehicle would change gears, so I drove it a little distance and it did change gears. I drove it to the dealership. Was informed today, that they were able to verify the transmission error codes. Current fix is a new transmission valve body. Vehicle had exactly 48K miles on it when dropped off at dealership. I had previously complained to dealer about hard - jerking shifts and they just reassured me it was because of the 9-speed transmission optimizing its shifting.
While making a turn, the vehicle lost power in the brakes, accelerator and steering wheel. Everything locked up while I was going upwards of 25mph. I was able to coast to the side of the road, but completely lost the ability to control my vehicle. The car would not function until I turned it off and tried to restart it a few times taking a couple of minutes. This happened once on the 14th of March and once on the 15th of March. I was told by the Jeep dealership that they are aware of the issue and have told people to make sure to check their oil. I was told the dipstick does not reach the bottom of the oil pan and only goes down about halfway (3 of the 6 total quarts the pan holds). When the dipstick does not "feel" oil the entire car essentially shuts down and locks up in order to "protect the engine" causing the driver to lose all ability to control it. They might be protecting the engine from burning oil, but to lose functionality puts my life in danger. Jeep/Chrysler have had this reported before as I found numerous cases of the same story. However, they refuse to do anything about it. I could have been in a very serious accident if I was going faster than 27mph or if I was not in an area that I was able to coast to the side of the road. I was not told any of this information when I purchased the car
The contact owns a 2016 Jeep Cherokee. While operating the vehicle, the message "service shifter" illuminated. The vehicle was taken to an independent mechanic who diagnosed that the gear shifter was faulty. The gear shifter was replaced, but the "service shifter" message continued to display. The vehicle later stalled several times while driving. The cause of the failure was not determined. Thornton Chrysler Jeep (2980 cape corn rd, red line, pa) and the manufacturer were notified of the failure. The failure mileage was 20,000.
Transmission recall. While driving on an interstate, 'service transmission' appears on dash, and vehicle ceases to accelerate. Transmission essentially drops to first gear and will not accelerate beyond that point.
The transmission failed while driving 60mph on the highway. It would not accelerate so I had to pull over to the side of the road. I turned the car off for a few minutes and then restarted it. This seemed to reboot the system and I was able to drive home. I took the car to the dealer and was told it was a "glitch" and the vehicle appeared to be working properly to them so no repair was done. A few months later it happened again except turning it off and on only worked for a few miles before happening again. I took it back to the dealer and they said it was due to a software update. What kind of car shuts down on the highway due to a software update!!! this issue put my family in extremely dangerous situations and Jeep refuses to own up to having a faulty transmission.
The contact owns a 2016 Jeep Cherokee. While driving approximately 35 mph and approaching a red light, the battery warning indicator illuminated, the transmission seized, and the vehicle lost acceleration. The contact coasted the vehicle into a parking lot and turned off the vehicle. After four attempts, the vehicle restarted. The vehicle was taken to yark Chrysler Jeep Dodge (6019 central ave, toledo, oh 43615), but they could not duplicate the failure and recommended an oil change. The failure recurred. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 36,175.
The service shifter message displays on the screen and you can't tell if the the is in dprn becuase all the lights are red. The car sometimes will not shift out of gear. Or jerks when it finally does. This care hesitates while in motion and as well as when stationary and trying to move. This is very dangerous. I have taken this vehicle to the dealer who stated that the recall they had was only for a software update with the shifter but this issue should also be a recall with them covering the repairs. I have less than 50K miles there is no reason why I should have to cover the expense of replacing the shifter assembly becuase the shifter is not covered under the warranty they sell you.
While driving on a residential street, my 2016 Jeep Cherokee latitude with 45,196 miles displayed the "service shifter" message on the dashboard. The prnd shifter lights were all lit up red. Pulled over, put the car in park, restarted the vehicle and the message did not appear. Later in the day, the radio display stopped working. Scheduled a service appointment with the dealership.
Our 2016 Jeep Cherokee (latitude 4WD) has been stalling after a cold start. The battery indicator flashes and then registers a message to place the car in P to shift into gear. I have been able to restart the car after waiting 30-60 sec, sometimes while in traffic. The vehicle was at the dealership on 1/14/19 and I was told that there wasn't any oil on the dipstick. The engine is possibly burning oil but there are no indicators or status updates when the system is checked. I was told by the dealership that they are aware of an engine issue with the 2016 Jeep Cherokee. An oil consumption test is needed before the engine can be replaced (if needed). Oil consumption test initiated 1/14/19. Chrysler/Jeep is aware of this issue and has not issued a safety recall. Negligence by Chrysler for not responding to this significant defect and safety issue.
The RPM's on this transmission in this vehicle go up very high but the transmission does not shift into gear. The vehicle sputters and slows on the open road. The engine does run on all cylinders. The engine has no power. This creates a safety risk on a highway. Also the differential locks up when you have to hit the brakes and three rear of the car locks up and skids left of center. Party's of the suspension have broken for no apparent reason. The left rear control arm broke for no apparent reason. I have been informed by a Jeep dealership that this vehicle is unsafe to drive. I have filed complaints with Chrysler on three occasions informing them of the numerous issues with this vehicle. I was advised to get a diagnostic test done and they would work with me to buy this car back. I did as requested and now being informed I will probably have to go to arbitration. Three times now when I applied the brakes hard on a highway the East locked up and the left rear of my car skidded and I had no control. I nearly hit a retaining wall. I have a vehicle that the dealership has deemed unsafe to drive.
When driving I notice when I stop on the brake and gas both would not work. The dashboard icon of the battery illuminated, the notification sound played, and the car slowed to a stop. Also, the notification center displayed "shift to park". I shifted into park, placed my hazard lights on, and waved the cars that were behind me to drive around. Made the attempt to restart twice with no such luck. The third attempt saw the car turn back on successfully.....
A D V E R T I S E M E N T S
- Schenectady, NY, USA