This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We purchased a 2016 Jeep Cherokee and with 20K miles on it, we had a service shifter issue. Brought it to the dealership and got it replaced under warranty. Since then we now have a second service shifter issue. Again we brought it in, as we were previously told we had a two year warranty on the part itself. Now they want to replace the shifter bezel and wiring harness. Searching online in forums my wife and I are apart of 100S of owners of Jeep vehicles from 2016 through 2017 that have shifter problems. Lastly, we were told that it was not covered by our powertrain warranty by Chrysler. I feel this is a safety concern for all drivers of these vehicles and should be a recall to get it fixed. Thank you
The contact owns a 2016 Jeep Cherokee. While driving 60 to 65 mph, the check engine and transmission maintenance required warning indicators illuminated and the transmission seized. The contact was able to shift into park and back into drive in order to reset the transmission. The vehicle was taken to dan cummins Chrysler Dodge, Jeep, Ram (2021 alverson drive, paris, Kentucky 40361, (859)-987-5669) where it was diagnosed that the transmission wiring harness needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 55,750.
Was driving vehicle about 35 mph when "service shifter" appeared in the dash and all of the lights on the shift went red; was able to slow down, stop, turn the car off and back on and the lights went away. Happened again the following day, driving around 30 mph this time, repeated the same actions.
Service shifter message, all lights on shifter are lit up. Manual shift doesnt work. New symptom, car didnt recognize car was in drive. Message appeared to shift into P then desired gear. When ignition button pushed to turn off, car restarted on its own.
The contact owns a 2016 Jeep Cherokee. While driving 45 mph, the vehicle jerked while shifting between first, second, and third gears, and lost power. In addition, the rpms failed to increase to 2,000 and the check engine warning indicator illuminated. The contact disconnected the battery cable, but the failure recurred. The contact used the lpb reader and received code: P0887 (tcm high voltage). The contact called East Tennessee Dodge Chrysler Jeep Ram (2774 N main St, crossville, tn 38555, (931) 463-3640), but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to NHTSA. The failure mileage was approximately 30,000.
Vehicle, while in motion, stalls and engine shuts off at any speed. Being told oil burns too quickly in these vehicles and this is a safety feature the car has although it has almost cost me multiple serious/potentilly fatal collisions with my infant children in the vehicle. No oil indicator has ever turned on indicating oil level is low. Had same issue with this car at 15,000 miles in which engine was completely replaced but now is doing the same thing as before. This is a well documented issue amongst Jeep - why has there not been a recall? this is a major safety concern and our lives and the lives of our children are at risk as I almost was T-boned today as my engine stalled in a busy intersection. I was attempting to turn but had not yet maneuvered and was left stalled in the middle blocking oncoming traffic on a busy city street but had had this same problem happen on a highway.
For the second time while driving "service shifter" message came on and all lights on gear box lit up. Pulled over and cut car off and restarted and lights went off
While accelerating the vehicle stalls and won't move, message comes up to put it in park and then the gear you want. Service transmission. This has happened at least 4 times now, very scary and dangerous. At times the vehicle also has a hard jerk while accelerating. This vehicle is going in for service for the fourth time mentioning this issue. Mechanics can't find the issue, but did see the computer did show something. Only owned this vehicle for 21 months now. So unsafe while driving and the car won't move while driving! possibly can get rear ended. We don't feel safe driving this vehicle not knowing when it will happen.
At 43000 a message on the instrument display came on twice over 2 days. It said "service shifter". the dealer confirmed that the shift bezel and wiring harness had to be replaced because the original design was defective. The repair was not covered under the powertrain warranty. Faulty operation of the gear selector could result in a vehicle being inoperable. That is a safety hazard. Jeep should fix this..
Service shifter displays on dash when turning on the car. The gear shift lights all turned red, and there was no ability to switch gears. The vehicle was stationary at the time, and the shifter was reset turning the car on and off.
While driving, the "service shifter" warning light comes on and all gear lights on shifter illuminate. Stopping and restarting the engine temporarily fixes the warning. This has already been "fixed" once by the dealership where it was purchased at considerable cost to us. Now it is happening again.
"serive shifter" appears on the dash screen and all of the lights P, R, N, D, +/- light up on the shifter while moving, but I also had it happen once while the vehicle was idling. The car still drives, and if shut off and restarted the message and lights go away. This happens periodically. All of the gears still work, and the car recognizing which gear it is in.
While driving at 65mph service transmission message appeared & emi lit. Car lost power & I couldn't accelerate. Speed dropped to about 40mph & had to pull off road. Finally was able to go again & message went away. Had car diagnosed & they say it's in transmission. This has happened about 30 more times. I can't afford to pay $6500 for transmission repairs & it is a hazard to drive! I'm scared I'm going to cause an accident. I've read that there's about 37,000 recalls for this issue with this make of Jeep, but not on my Jeep. This has happened after driving 10 miles, but may not happen for 100 miles. It has happened on busy highways where it's very difficult to get off the highway.
My Jeep does not shift out of first gear and sometimes second until the engine reves up high and then shifts suddenly with a forceful jerk. Sometimes upon acceleration on the highway, the vehicle will down shift as you would expect, and then does the forceful sudden jerk when it goes into a higher gear. It has been forceful enough to feel as though someone has bumped into my vehicle. I have taken it to the dealership and to my independent car repair place and neither can find anything on the computer diagnostics. It happens randomly but has begun to happen more frequently.
This vehicle seems to accelerate without me doing anything when in motion. Shift services light comes on frequently. When you turn the car on the car accelerates or seems to stall. Engine when the car is stationary. It makes an excessive noise when you accelerate in motion.
The engine light and message service transmission came on while I was driving, however I could not drive over 40 miles an hour in traffic once this happened. I was told that it was a software update, but found that this was only a temporary fix. Why would a software day cause this much of an issue and a very dangerous issue at that. Why isn't there a permanent fix to this issue.
A D V E R T I S E M E N T S
- Big Lake, MN, USA