This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
48K miles on a 2016. While driving on the interstate. Message appears on dash to "service shifter". all if the lights in the shifter are now lit up. Had to pull over and go through the owner manual on the side of the highway. Once the engine was restarted, message has not reappeared.
My service transmission warning and check engine light keep coming on with code P2803. Spoke with the mechanic and he stated this is an ongoing issue and should have a recall issued for it as it is an ongoing issue with Jeep Cherokee. This has happened several times. I purchased the vehicle 7/23/2019. Code and light cam on the first time 8/27/2019 and was cleared then it came on again 9/19/209, was cleared that morning and came back on that afternoon.
The contact owns a 2016 Jeep Cherokee. While driving various speeds, the tires made a screeching noise without warning upon making turns. The contact took the vehicle to abernethy Chrysler Dodge Jeep Ram (1442 E main St, lincolnton, nc 28092, 704-732-1890) where it was diagnosed that the front half shaft was faulty. The contact was provided a quote for the repair cost. The contact associated the failure with NHTSA campaign number: 16V287000 (power train). The manufacturer was not notified. The vehicle was not repaired. The failure mileage was 68,000.
In May 2019, all gaer lights on the shifter P R N D L + - all turned red and the screen had a message "service shifter." It is not possible to see the speedometer when this happens. It has been happening more frequently. It is a hazard, especially when driving down the highway and the bells ring, your speedometer screen diasappears and service shifter appears. I brought this to the attention of a Jeep dealer and was told, you can still drive when that occurs. This is a dangerous situation. It needs to be investigated by someone with authority soon. When looking online I discovered lots of people are having the same issue.
- Verona, PA, USA
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Bangs into 2nd or 3rd gear intermittently after a stop or while driving at lower speeds 25-30 mph especially. Most erratic in city driving. The jolt is so hard the driver takes notice. The vehicle will hesitate at time from a stop then jump forward like a bat out of hell causing front wheels to spin. At lower speeds in city the vehicle has a delay from engine to transmission causing a jerking motion even when pressing ever so litely on gas peddle. The transmission holds gears aggressively before up shifting, so engine speed hangs high between shifts. The vehicle shifts occasionally immediately into 2nd gear from a stop and then drags it out and clunks into 3rd gear causing untimely shifting. Lithia Jeep and pelletier Jeep both did software updates with marginal improvement or made it worse. Also the transmission up shifts to soon often from 1st to 2nd gear. Vehicle at times has mind of its own for transmission never really knowing what to making not very predictable and dangerous to drive. The speed control is dangerous and a nightmare. When going downhill it makes transmission go into lower gears causing engine RPM over danger zone. It feels like the engine and transmission are going to explode. The speed control is really hard to predict what it will do! I'm scared to use it! I'm scared to drive this vehicle!
Service shifter light randomly comes on and turns off when engine is turned off and restarted. Also overhead lights above the rear view mirror turn on and off occasionally.these things happen while in motion and are random. Also when in reverse, sometimes the parking brake engages.
The contact owns a 2016 Jeep Cherokee. The contact stated that the check engine and service gear shifter indicators illuminated. The contact called jim ellis Toyota of mcdonough (144 highway 81 w, mcdonough, ga 30253, (770) 288-3755) and informed them of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 55,000.
Service shifter keeps coming back and all lights for gear indicator are red. Dealership says to turn off and restart vehicle but it happens more frequently and more frequently. Occurs when turning vehicle on.
All prnd indicator lights on the shifter unit illuminate at once, and stay lit. "service shifter" warning appears on the instrument cluster display. When "service shifter" warning is displayed, cannot be turned off and digital speedometer readings (or other information) are no longer displayed. Prnd shifter indicator lights blink sporadically until warning finally displays. Lights stay illuminated after warning appears. Prnd lights and display warning appear while vehicle is parked/stationary as well as when vehicle is in motion. Started sporadically, roughly 6 months ago (early 2019) and would typically go away if vehicle was turned off and re-started. These warnings now happen daily, every time I start the vehicle, and almost never go away. Upon researching this concern online, it appears that this is a known issue that many have been experiencing since around 2012. Most web inquires indicate that this may be related to a wiring harness? I took to the dealership for service and was told it would be $700 to replace the entire shifter, and that if I do not replace, I could find myself unable to put the vehicle in park. Hoping that this is something that is being investigated and recalled so that I do not have to pay for something that is a recurring, known safety issue.
Car has completely stalled and locked up to a point where the steering wheel cannot be moved, hazard lights will not turn on, cannot change the gear at all. Had to have a flat bed tow because the wheels were locked, tow driver had to use dish soap to get the wheels to slide up the ramp. Jeep dealership first replaced the battery, then replaced the BCM and it is still a solid brick. They have no idea what is wrong. This has cost me $600 so far without even a repair. My 17 year old daughter is driving this dangerous car. I have seen the forums and this is a common problem with this Jeep, it needs a recall. As soon as we can get it running again, we will be trading it in. I can't have her in a death trap, it stalls without warning and we had to put the hood up to warn other drivers because the hazards wouldn't even turn on. This car only has 23000 miles on it, it should really not be doing this.
My vehicle randomly has the "service shifter" light come on and stay on. The dealerships and mechanics can't find anything wrong and don't know the cause. This happens at all random times. Sitting, moving, city, highway, going straight, turning. It doesn't allow me to see my large speed limit on my screen. Many people report the same issue and no one seems to have an answer.
The 'service shifter' error message came up on my display on my 2016 Jeep Cherokee sport. At the same time all the lights on my gear console turned red from park all the way to reverse. All were lit red. I called the dealer to see if it was safe to drive and to make appointment. They said drive with care (like I can be careful but how do I know it won't jump gears) when I parked and turned off car and turned on again the message disappeared along with red lights. In researching online I found over 50 other Jeep owners with same issue. I have an appointment to fix tomorrow but I am afraid they will say what others are reporting 'they cannot duplicate the issue' and will disregard it. The vehicle was stationary and in park at time of incident
"service shifter" comes on the dash and all shifter red lights come on. Have read this is a common problem requiring a wire harness and sometimes a shifter change. Dealers have been charging folks for all kinds of things. Seems rather abusive.
The car was parked. When I started the car, all lights for the gears (P, R, N, D) on the shifter were light up red and service shifter message appeared. I shut off the vehicle and restarted it and the car operated normally. 3 days later, the same thing happened. A search online has shown many Jeep owners have had this issue.
All of the shift lights were red, and received a message to have shift serviced. This is the second time I had this issue. The first time was in 2017 and the shift was replaced by warranty. Clearly there is a problem somewhere, there is no reason for a car that is 3 years old to have the same issue multiple times. I will be going to the dealer to get the issue diagnosed.
Bought this car at 17K miles and now have 50K. 10K before the warranty runs out and dealer will only address this issue if the vehicle will show this issue at the time it is at the dealer. Issue is unpredictable. Car jerks hard from first to second gear, almost as if you have been rear ended. Car has trouble shifting to higher speed upon entering the highway. There is also a pronounced "ticking" noise when engine is running/idle
A D V E R T I S E M E N T S
- Fort Wayne, IN, USA