This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Jeep Cherokee. The contact stated that the check engine warning light illuminated, and the vehicle hesitated while depressing the accelerator pedal. The vehicle was taken to an independent mechanic where the contact was informed that an undisclosed module needed to be reprogrammed. The vehicle was then taken to another independent mechanic where a diagnostic test was performed, and the contact was informed that the PTU (Power Transfer Unit) and the blower motor needed to be repaired. Upon investigation, the contact discovered NHTSA Campaign Number: 23V302000 (Power Train) which was linked to the failure. The vehicle was not repaired. The dealer was notified of the failure and scheduled an appointment. The manufacturer was not notified of the failure. The failure mileage was approximately 125,000.
The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the 4WD function failed to operate as intended. The check 4WD warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with power transfer unit case assembly failure. The contact was informed that the power transfer unit case assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 115,000.
PTU problems. Grinding noise from rear when turning slow and accelerating. Remove fuse for ptu and noise goes away. Put fuse back in it is back. Vehicle moves a lot when put in park and sometimes when using remote start you can see the vehicle jump forward a couple feet. My vehicle has all symptoms from recalls NHTSA 20V-343, NHTSA 20E-037, NHTSA 23V-302. But my PTU part number of:68283349AA is not included in any recall. This needs to be looked at further and extend the recalls to all PTU-??s on the Jeep Cherokees 2014-2017. Chrysler knows these are bad
Service 4WD warning received shortly after car was returned from dealership for recall fixes. Took car to independent repair shop where car was diagnosed with code C14A7-97, PTU failure
3-4 time this has happened and twice in the last 2 weeks my car just won-??t turn over. I have to turn switch then put car in/out of park to get my car to start. For few months now I keep hearing vibrating, grinding noises when I go to slow down or stop. I thought it could be my left front axle so I changed it, pads and rotors. They didn-??t even look bad when I changed them. The noises is coming from somewhere below driver side. With no lights coming on it-??s hard to know and I can-??t afford just pay 150 to look at it say who knows. My fear is it will die on my driving when it also goes up down with acceleration at times. I don-??t understand why they don-??t seem to do recalls on these 2016 Jeeps when clearly everybody-??s having the same issues but they claim it-??s not our models. My car is barely over 100,000 miles. This is literally my third complain in a year with the same issues.
The power transfer unit (ptu), yes it is available to look at. It's making grinding and knocking noise, it could come out of park on its on. Yes it has been seen by car dealer shop and confirmed its the power transfer unit (ptu). Yes its been looked at and hooked up to a machine by dealership, and a garage that found it first. Yes, the service 4wd light came on that's why we to it to garage to be checked and that's when they told me about the power transfer unit (ptu) was out. I took it to dealership and they confirmed it and they're was recalls on on the power transfer unit (ptu) just not on mine
The contact owns a 2016 Jeep Cherokee. The contact stated while driving approximately 50 MPH, the message -??4WD Unavailable -?" Service Required-?? was displayed. The contact stated that the message appeared intermittently for the day. The vehicle was taken to an independent mechanic where it was power transfer unit (PTU) needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 136,368.
The contact owns a 2016 Jeep Cherokee. The contact stated that the -??Service 4WD-?? warning light was illuminated. While driving approximately 45 MPH and decelerating, the vehicle suddenly stalled from the transmission independently shifting into neutral(N) and failing to release. The vehicle was towed to the dealer who diagnosed and determined that the transfer case (PTU) had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case regarding the failure. The manufacturer confirmed there was no recall on the VIN the failure. The failure mileage was 49,000.
While driving the Vehicle the gear attempted to go into 4WD by itself. I pulled over and at that time I could not shift the car into drive or park. I believe the transmission or gear shift is having an issue. No warning lights go on the dashboard and it will stall while driving on the highway which caused an extreme safety hazard.
Check engine light came on. Service Shifter has been displaying on the screen. Started to shake when stopped and backing up. Shifter will light up all functions while driving and display service shifter.
The contact owns a 2016 Jeep Cherokee. The contact stated upon starting the vehicle, the 4-WD warning light was illuminated. The vehicle was taken to Cookeville Transmission, where it was diagnosed and determined that the PTU had failed and needed to be replaced. The vehicle was then taken to another independent mechanic, where the same assessment was made. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V302000 (Power Train); however, the VIN was not included. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 158,000.
The PTU in our Jeep, was replaced once in 2021. In February of this year I go a notice from Chrysler extending my warranty on my 2016 Jeep Cherokee Trailhawk 4WD to 15 years/unlimited miles. It also mentioned some of the failure indicators were sudden power decrease and a banging noise, which we were experiencing, and instructed contact your dealer for a get a diagnosis regarding the issue. We took the vehicle to the dealer and they said they couldn't find the problem. [XXX], my wife was driving when she heard a clunk and grinding noise, we immediately to the vehicle to the dealer where it was determined that the PTU failed and resulted in a Transmission failure. We were told the warranty didn't cover the mating flanges between the PTU and the Transmission, where the bolts broke. Chrysler Customer Care agreed with them and would not cover the cost of the repairs. It is my contention that either Chrysler is continuing to out a defective product, or the dealer failed to properly torque the flange bolts when the PTU was replaced in 2021. Not sure if it is possible for NHTSA to inspect my vehicle for possible defects and a cause as to why the flange bolts would break. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the contact heard a loud clunking sound while turning. The vehicle was taken to an independent mechanic and was diagnosed with PTU failure. The contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were on back order. The contact received notification of NHTSA Campaign Number: 23V302000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 110,000.
Service Shifter light comes on while the gear functions turn red in color for park, reverse, neutral, and drive. I did a prior recall search and saw numerous complaints for my car make/model and year. Was this a recall" If not, why not" I found complaints that could be safety. After this, I wouldn-??t recommend Jeep without more requirements to assess for safety.
The contact owns a 2016 Jeep Cherokee. The contact stated that while it rained or after the vehicle had gone through a car wash, there was water entering the vehicle. The contact stated that there would be water on the front passenger-??s side floor. The contact stated that there was mold inside the vehicle and the floorboard was full of water. While having the vehicle detailed, he was informed about the mold and water on the floorboard. The service shifter message was also displayed. The contact stated that the failure was related to TSB: 23-015-16 and TSB: 23-021-20. The local dealer was contacted, and the contact was informed about diagnostic testing and that there was no warranty coverage for the repair of the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 70,000.
A D V E R T I S E M E N T S
- Chicago, IL, USA