This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2016 Jeep Cherokee, owner since NOV22. Transfer Case (Service 4-wheel drive), warning light appeared after driving 1x time off-road in sand. From my knowledge, there was a previous recall/complaints however isn-??t covered currently by manufacturer. Last year I previously went to a local Jeep dealer to fix the PTU software issue for the same component. The transfer case issue has been verified by a mechanic and is estimated to be +$3,200 for parts and labor. The vehicle is well maintained, transfer case-??s fluid was not replaced upon inspection by mechanic. The vehicle has been used for daily commute on paved roads/highways. The vehicle is available for inspection upon request.
Vehicle making grinding noise when wheel is turned last week. Previously a "Service Shifter" light came in sporadically. No codes were ever found. Recently the 4wd service light came on and stayed on. PTU failure. I searched and realized this specific vehicle was not included in the recall and I don't understand why because it should be. It's been wonky for years, right after the warranty. I may end up without a vehicle for all this beauracracy. It should be included in the recall...
There was absolutely no warning driving at 55 mph heard a loud noise and smelt fluid pulled over small flame that extinguished by itself and fluid everywhere did a little research and many of these same jeeps had a PTU issue and were recalled
SVC 4WD - code that appeared, C14A7-97. Spoke with Stellantis and was told that this VIN was not covered under the recall. Not sure why not - it is experiencing the same issue. The diagnostic trouble code (DTC) C14A7-97 in a Jeep Cherokee indicates a problem with the power transfer unit (PTU) motor component or system. This issue can cause the transmission to disengage, resulting in a loss of drive power or park function. Symptoms The "Service 4WD" light is on The "AWD System Service Required" message is illuminated Possible causes The input shaft ring on the PTU may not be fully seated The PTU may have been built to allow relative movement between the differential input splines and the transmission output shaft Possible consequences a vehicle crash without prior warning and injury to others outside the vehicle. Recall Chronology: On March 7th, 2023, the FCA US LLC (-??FCA US-??) Technical Safety and Regulatory Compliance (-??TSRC-??) organization opened an investigation into 2016-2017 MY Jeep Cherokee vehicles for potential PTU failures that experience a loss of motive power (-??LOMP-??) and/or park function. During March 2023, FCA US TSRC conducted an analysis of LOMP and/or loss of park function patterns associated with two-speed PTU replacements. As of April 20th, 2023, FCA US is aware of two customer assistance records, 17 warranty claims, zero field reports, and six other service records potentially related to this issue for all markets with dates of receipt ranging from January 13th, 2017, through August 7th, 2022. As of April 20th, 2023, FCA US is not aware of any accidents or injuries potentially related to this issue for all markets. On April 20th, 2023, FCA US determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of the affected vehicles.
- Bonner Springs, KS, USA
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*While driving vehicle on highway heard a loud noise and grinding sound and PTU exploded and not able to maneuver vehicle properly. *Fluid that was leaking out. Caused fire. Once car turned off this stopped flames.This could have been a very dangerous situation if it had not gone out for us and others on the highway. * we brought the vehicle to our mechanic who diagnosed it and said there was a problem to bring it to the Jeep dealer who also diagnosed the same problem. * it is currently still at the Jeep dealer. Because there are no parts available, which makes us wonder if this has happened to many other people.. * there were no warning, lamps or messages that came on.
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at various speeds, the steering wheel became firm, with the traction, check engine, and battery warning lights illuminated. The contact stated that the messages to -??Service Transmission-?? and -??Service Shifter-?? were displayed. The contact was forced to park on the side of the road and restart the vehicle. The vehicle was taken to an independent mechanic where the vehicle was diagnosed, and the contact was informed that the gear shifter needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The approximate failure mileage was 130,000.
The contact owns a 2016 Jeep Cherokee. The contact stated that while cold starting the vehicle and shifting to drive (D) or into reverse (R), the vehicle hesitated and then jolted into gear while depressing the accelerator pedal. The contact stated that the "Service 4WD" warning light was illuminated. Additionally, the contact stated that while driving on the highway at an undisclosed speed, while depressing the accelerator pedal to overtake another vehicle, the vehicle hesitated before responding as needed. The contact stated that when the transmission shifted, there was a jolt, and the "Service 4WD" warning light illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 124,000.
This morning i heard about the recall of 63,000 jeeps from 2017-2019 for the power failure in the PTU. I have a 2016 Jeep Cherokee Trailhawk and i have experienced the same EXACT issue! I currently have a 2016 Jeep Cherokee Trailhawk. I'm the original owner. This Saturday, January 25th, I am turning it in for the PTU to be replaced. This will be my 2nd PTU replacement.. I was told that this 2nd PTU has a different Part Number than the OEM, or the last one. Thus making it slightly designed differently (i dont know the factual of this statement). *** In the last year, and mostly during warmer months, I have experienced MULTIPLE complete power failures of my Jeep. Anywhere from driving, and/or slow parking. it has even happended at times when taking an off ramp from the highway! I have had other people in the Jeep when this has happened. I was told that I have a loose battery terminal connection. So I went out and purchased the Battery Post Shims to increase the posts thickness on the battery. This did not resolve the problem. Since June 2024 I have been on MOPAR's waiting list for this replacment PTU and I finally received it a couple weeks ago. It is now winter and for some reason the power failure does not happen, but there is a consistent clicking in the front end. Not thinking it was the PTU because it has been replaced already, I thought it was the CV Joint so I bought that part. When i got to the dealership to have the work completed, they informed me that it is NOT the CV Joint, but definitely the PTU. So that is how I have been on the waiting list since June 2024. This morning i heard about the recall of 63,000 jeeps from 2017-2019 for the power failure in the PTU. I have a 2016 Jeep Cherokee Trailhawk and i have experienced the same EXACT issue! This recall may need to be extended to include 2016's!!
Four Wheel Drive quit working. There is no traction on the rear wheels and four wheel drive error and stuck in traffic during freezing temperatures and snow on the road. This almost caused a collision. Why is there a recall on 2016 Jeep Cherokees for four wheel drive issue but not on my 2016 Jeep Cherokee?
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 35 MPH, the vehicle jerked while in first gear. The contact stated that after a short while the vehicle returned to normal functionality. No warning light was illuminated. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 168,000.
Intermittent 4WD SVC Light - Code c14a7-97 comes up. There is an outstanding LIFETIME warranty on my vehicle to replace the Power Transfer Unit, however Jeep/Chrysler refuses to fix this under the warranty because this code does not fall under the Extended Warranty, even though it is related to the same part (PTU). The part is 3-6 months backordered anyway. This is ignorance and a safety hazard from Jeep/Chrysler.
According to my mechanic the sway bar broke, also I get a 4WD system unavailable service required! Which is PTU module needs replaced! That is a rescalled issue, do to safety issues! Please look into it! Thanks
Service 4wd warning light illuminated. Google search for recall indicated that 2016 Jeep Cherokees had a recall for this problem. However, our specific VIN was not part of recall. When calling the manufacturer, I was advised that if the dealership could verify our vehicle was having the same problem as the recall, we could receive assistance. The advice was followed and confirmed, but when calling the manufacturer back, I was told that that was not how things work when dealing with a recall and since our VIN was not part of the recall, they could not do anything. I filed a complaint with NHTSA in April 2024 to no avail. We have brought the vehicle back to the dealership to see if we could have the problem fixed, and although we can, the parts are on back order. I can only assume because of the recall. Almost a year later, we are still dealing with this issue and never did hear back regarding our complaint.
My car has 123,000 done everything by book. Been report issues for over yr. Car almost got my killed by not stopping, turning, jerking on Accelerating and decelerating when shifting. All my motor mounts, transmission mount busted, messed up suspension control arm, ball joints, struts, axle, brakes all once. Drained battery. Spent 4500. Then my service shifter just came on. So back at shop. This is insane my shifter should last life time of my car. Due to the damage of that it cause a downfall of front end issues. This is well known issues of Jeep 2016 but not mine for a recall. It has cost me thousands and should not be happening at 122,000 miles. Car is at dealership again now and i have rental so not sure what that will cost. This started 2/11 not codes just could tell already filed reports with you all. My brakes lasted years, rotors was changed 2/11 hoping it helped per papers already damaged due to all this other crap. I-??m very upset my car shouldn-??t be having all these issues at 122,000 we are 1 car family
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving 25 MPH, the message -??4WD Unavailable-?? was displayed. The contact stated that the vehicle lost motive power. The vehicle was taken to the dealer where it was diagnosed and determined that the power transfer unit (PTU) needed to be replaced. The vehicle was not repaired. The contact stated that the VIN was not included in NHTSA Campaign Number: 23V302000 (POWER TRAIN). The manufacturer was notified of the failure but offered no assistance. The contact was then referred to the NHTSA Hotline to report the failure. The failure mileage was 96,000.
Service 4WD light came on. Mechanic received C14A7-97 code indicating a problem with the PTU. Also I was told that the internals of the transfer case were jammed and cannot engage 4x4. A Google check confirmed that other Jeep Cherokees were recalled because of PTU issues but my VIN does not come up. This doesn-??t make sense as it is the same vehicle and same flawed part. Also, I did have a brief loss of power while driving over a year ago. I do not want to pay $4100 for this repair when other similar issues exist and a recall was issued. I believe that this is similar enough to be covered for this flaw, especially when I only have 107,000 miles. Please advise. Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
A D V E R T I S E M E N T S
- Southern Pines , NC, USA